Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

• Leadership role within Rest's P&C team - 12 month parental leave role 
• Hybrid working - blending work from home and office
• Interviews will be in early 2025 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Your role will work closely with the Chief People Officer (CPO)  to embed and develop the People & Culture operating model structure and rhythm. You will assist with setting up reporting frameworks and meeting cadences; playing a lead role in preparing and drafting Board and Committee papers and liaising with CoSec and supporting delivery of key P&C strategic and BAU work. This will include support on key strategic functions as well as the day-to-day priorities and management responsibilities for the CPO as required.

• Serve as a thought partner to the CPO, offering them and their direct reports perspectives they might not see by using data and “joining the dots”, uncovering or helping the team uncover new possibilities and challenging ideas before they are committed to action.
• Maintain awareness of the external and regulatory landscape and develop strategies to achieve business outcomes.
• Work closely with the Head of Governance & Integrated Planning on the coordination of delivery of P&C strategic planning and BAU initiatives 
• Work with the CPO and leaders of the P&C team to prepare and communicate key priorities across the team 
• Work with the P&C leaders to provide ad hoc support, particularly on matters requiring strategic insight and input (e.g. paper drafting).
• Ensure the key P&C messages for internal and external meetings are succinctly and efficiently developed 
• Ensure a central repository of key documents, artifacts, ‘key facts’ is maintained and updated for use by P&C and the team. 
• In conjunction with CPO’s EA, work together to design and administer key operating rhythms, meetings and governance oversight 
• Assist in the preparation of P&C reporting and other Board & Committee papers 

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations/ Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Your role will be to provide high-level administrative and strategic support to our Senior Vice President, Talent & Culture and the broader senior T&C leadership team.  Naturally proactive, you will ensure seamless coordination and execution of their daily activities. As a trusted partner, you will be managing schedules, communications, and supporting on projects to optimize the executive's effectiveness.

Key Responsibilities:

Administration:

• Manage the SVP’s calendar and travel arrangements, ensuring efficiency across time zones
• Prepare agendas, take minutes, and organize meetings and conferences
• Collaborate with the T&C team on reports, presentations, and project coordination
• Maintain an efficient e-filing system and handle general office tasks
• Support the coordination of T&C projects and events
• Compile weekly T&C activity reports for the SLT

Communication:

• Manage calls, emails, and inquiries, acting as the SVP’s first point of contact
• Build and maintain relationships with internal and external stakeholders
• Prepare and send communications to properties and business units
• Ensure timely follow-up on action items

Financial Administration:

• Process invoices and expense claims (using Concur)
• Liaise with the finance team and other internal departments with regard to payments, recharging, approvals or enquiries

Key Skills & Attributes:

• Strong knowledge of Microsoft Outlook, Office, and Excel
• Ability to manage complex scheduling across time zones
• Excellent organizational, time management, and multitasking skills
• Strong interpersonal and communication skills
• Ability to handle sensitive information with discretion
• Service-oriented with a keen eye for detail
• Flexibility to adapt to changing priorities and needs
• Strong teamwork skills and the ability to collaborate effectively with diverse groups