Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 10.30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster!

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

The Game Changers:
At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

At Australian Payments Plus (AP+), we're on a mission to revolutionise the payments industry and ensure the security of payments infrastructure across Australia. As the Chief Information Security Officer (CISO), you will play a critical role in safeguarding AP+ systems and data from cyber threats.

As the CISO, you will provide strategic and operational leadership for AP+'s information security program. You will develop and implement comprehensive security initiatives, policies, and procedures to protect our systems, networks, and data. You will be responsible for identifying and mitigating risks, managing security incidents, and ensuring compliance with relevant regulations and standards.

In addition, you will drive a culture of security awareness and promote best practices across the organisation. You will collaborate with cross-functional teams to integrate security into the development lifecycle and provide guidance on secure coding practices. You will also stay up to date with the latest industry trends and emerging threats to continuously enhance AP+'s security posture.

As the CISO your key responsibilities will be:

• Cyber Security Management
• Identity & Access Management
• Risk Management
• Security Architecture
• Testing, Compliance & Certifications
• Partner & Vendor Management
• People Leadership

In order to be considered for the CISO role you will need to demonstrate:

• Tertiary qualifications in Computer Science, Information Technology, or a related discipline.  And/or equivalent relevant knowledge and experience. 
• Professional security management certification such as CISM, CISSP or equivalent.
• Robust and proven experience leading and growing security functions in innovative, leading edge and fast paced environments.
• 10+ years’ experience in risk management and information security in a technical environment
• Experience leading, directing and developing technical staff in the execution of security program and project initiatives.
• Experience with contract and vendor negotiations and management including managed services.
• Experience with Cloud computing.
• Experience creating, testing and maintaining business continuity management and disaster recovery plans.
• Effective interpretation of security-related data allows CISOs to detect potential security threats.
• In-depth technical knowledge of cybersecurity tools and concepts, such as intrusion detection systems, firewalls, risk identifying tools and SIEM systems
• Strong understanding of information security, risk, privacy, and regulatory compliance
• Extensive knowledge of risk management techniques.
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams.
• Familiarity with relevant regulations and standards (e.g., PCI-DSS, ISO 27001).

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.