Who is the TDO?

The Technical Duty Officer team has a mission to support and protect all of ServiceNow’s public services. This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow.

We leverage our broad technical experience to keep critical systems running through any event. TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters.

We have a mandate to own these problems and see them through to resolution. Unlike traditional operations roles, we have the sole authority to make any necessary changes to fix issues and bring services back online.

The TDO is the last stop in escalation and always resolves the problem. Our organisation hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking. We provide leadership to a strong Site Reliability Engineering (SRE) team. We attack problems from fine grained Linux kernel configurations to large scale capacity constraints.  The TDO provides solutions to ServiceNow’s planet-scale challenges.

What you get to do in this role

• Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers who are responsible for the availability and performance of ServiceNow's cloud platform.
• Coordinate all recovery efforts and Lead as the crisis manager during all major outages to provide rapid relief and resolution to any issue that could be impacting the operational environment.
• Develop new solutions and build requirements for new procedures and automation and verify that these new services meet our needs before they are released to the production environment.
• Drive organisation-wide change (global) by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships by working with many cross-functional teams.
• Make operations more effective by continually training and mentoring the team on all aspects of the operational environment. 

• Join An Award-Winning Fund Provider 
• Exceptional Opportunity - Reach Your True Potential! 
• Do you have Fund Accounting experience with an in-depth knowledge of unit pricing processes? 
• Sydney Located
• Permanent, Full-time 
• Hybrid Working - Blend of Sydney CBD Office and Home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Contribute to the effective and efficient operations of the Fund’s investment activities by providing support and managing key activities such as unit pricing, day to day operational matters, projects, regulatory reporting obligations, custody relationship and custody related matters.

Key Accountabilities and Responsibilities

• Daily responsibility for operational matters including creating and managing instructions to Rest’s custodian and investment managers.
• Translate business strategy changes into operational model adjustments, processes or controls in order to maintain a robust service model.
• Support the management of the daily unit pricing process.
• Solution, implement and oversight of internal operational process changes to maintain a robust unit pricing oversight model.
• Innovate with problem-solving skills in order to maximise member outcomes.
• Contribute to building relationships with key service providers and participating in service reviews so that Rest can continue to improve the quality of services received from its strategic partners.
• Contribute, build relationships and support Investment Group initiatives and goals as related to Investment Operations.
• Contribute to and/or manage the delivery of projects to ensure the project objective is met within its specified timeframe, budget and to acceptable quality standards.
• Support the daily cashflows of the Fund including instructing related cashflow activities.
• Support the class action process for when required to ensure Rest is actively seeking the best financial outcomes for its members.
• Manage key data reconciliations and reporting outputs related to the support of Investment Operations’ regulatory reporting requirements to the ASX, ASIC, and APRA. This involves liaising with key internal and external stakeholders, maintaining appropriate controls and ensure accuracy and compliance with relevant industry reporting standards.

• Supporting at C-Suite Level 
• 12 Month FTC - Full-time 
• Hybrid Working - A Blend of Sydney CBD Office and From Home 

About the Job 

Member Purpose: Rest’s purpose is to create super our members love. So, we’re on a mission to make super simple.

As the Executive Assistant to the Chief Member Officer, you are responsible for supporting the CMO, and for day-to-day administrative support to the Member team. Your role will contribute to the development of the member experience and representing the brand of the Member team positively throughout Rest.  

Key Accountabilities/Responsibilities

• Provide exceptional assistance to the Chief Member Officer and their Leadership team. Performing various complex administrative support functions, including but not limited to, analytical and specialised administrative duties to ensure efficient office operations, email and diary management.
• Perform advanced word processing to include complex presentations, reports, spreadsheets, and graphs; transcribes information of a technical, confidential and or sensitive nature.
• Screen mail and callers, respond to and route inquiries to appropriate staff as necessary; determine importance and priority of various issues and determine what major issues should be brought to the attention of the Chief Member Officer.
• Research, compile, summarise, and analyse information to formulate correspondence and respond to various inquiries from internal and external sources.
• Working in conjunction with the Member Leadership team and Member Business Management team to ensure the smooth running of the Member function.
• Manage the organisation of critical Member Forums and meetings including scheduling and invitations, booking rooms, setting up agendas, minute taking, organising catering and distribution of meeting documentation and minutes in conjunction with the Member Business Management team.
• Circulation of reminders of outstanding action items, project reports and documentation to the relevant parties and individuals in a timely manner allowing for adherence to deadlines in conjunction with the Member Business Management team.
• Maintains all team documentation and information that may be confidential, sensitive and or critical along with project or team artefact documentation and project or team financial reporting into the document management system.
• Assists the Chief Member Officer in preparation and timely submission of reports and presentations to Rest Committees and Board and other Senior Executives of Rest.
• Actively promote and ensure clear communication within the team and facilitate communications across Rest.
• Complete expense reporting, invoice processing and track budget expenditures for all the team.
• Participate in a culture of cooperation, initiative, and responsibility throughout Rest to maintain a safe and healthy workplace and meeting the requirements of Rest’s WHS policies and Management System.
• May be required to perform other related duties as required and/or assigned
• Drive positive employee engagement and brand within Member and across Rest

Conveniently located in the Heart of the Sydney CBD and newly rebranded Novotel Sydney City Centre are looking for a Front Office Team Leader. This would be a great opportunity for an experienced Guest Service Agent looking to take on the next step in Front Office. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Take the lead and guide the front office’s day-to-day operations with expertise
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries. 

The Rokt engineering team builds best-in-class ecommerce technology that provides personalized and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which give engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology.

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Senior Front-end Engineer

We are looking for a talented frontend engineer with solid experience to join our Web SDK team. The Web SDK team consists of frontend experts, tasked with improving the Web SDK that allows Rokt's partners to unearth additional value from their e-commerce funnels and beyond the transaction moment. The Web SDK integrates seamlessly into our partners' web apps and enables targeted and personalised marketing messages and offers to be displayed at optimal points along with the e-commerce flow. Rokt's large marketplace brings about really interesting challenges for this team around scale, performance, security, flexibility, user experience and interoperability. Some of the technologies that they use include TypeScript, Docker, Buildkite, BrowserStack and a host of other services on AWS.

About the role 

• Design, develop, test, deploy and improve code that solves real-world problems
• Produce and maintain high-quality code. Optimise the code we deliver to users for maximum performance. Every millisecond and kilobyte matters
• Manage priorities, deadlines and deliverables. Own and operate with autonomy in solving problems
• Support and work with other engineers on best practices, architecture, and quality.
• Take responsibility for the system health, managing risk and security

• 5+ years experience building web applications with a strong depth of knowledge in Javascript/TypeScript
• Deep understanding of Web and HTTP fundamentals including server interaction, combined with experience building interfaces with frontend frameworks like React, Angular, Vue or similar

• Capability around setting up and managing build/packaging/release pipelines of web applications
• Cross-browser/platform, CI/CD automation experience paired with expertise in testing frameworks: Unit test, Integration test and end-to-end test
• Ability to turn ambiguity into clarity, and being comfortable treading new ground

• At Rokt we encourage autonomy; teams have complete ownership of their systems including building, running and monitoring. As such, you may be required to be on-call and respond to system alerts should they arise

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.