We don’t just talk, we listen. At Jaybro Group, you don’t just find supplies, you find people. Real people. We go beyond simply supplying essential products and services. We foster a culture of care and responsibility that impacts everyone we touch. We’re more than just a service provider. We’re here for you every step of the way. Harness the power and expertise of 7 brands and suppliers in one marketplace — all united in empowering lives and connecting communities.

With over 25 years of experience, we're Australia and New Zealand’s leading supplier of key infrastructure products and services across safety, hardware, fencing, civil consumables, geosynthetics, underground utilities, and more.

We are currently seeking an Accounts Payable Officer to join our Arndell Park Team. The Accounts Payable Officer will be responsible for providing excellent customer service to suppliers, ownership of accounts payable suppliers ledger, resolving accounts payable queries, setting up payments to suppliers with subsequent allocations completed & remittances sent.

Responsibilities

·         Maintaining healthy supplier relationships

·         Accounts payables queries attended and resolved via telephone and mailbox.

·         Set up new supplier account.

·         Process invoices into the accounts payable system; ensuring accurate processing within deadlines.

·         Resolve invoice discrepancies and issues to ensure prompt payments

·         Perform Statement of accounts Reconciliations monthly

·         Management of Accounts Payable Mailbox

·         Ensuring supplier ledgers are up to date with no discrepancies

·         Payment runs setup and allocations of accounts paid

·         Provide remittances to suppliers on a timely manner

·         Assist with month end closing

·         Complete credit application forms

·         Verify and process employee expense claims and manage the approval and payment process

·         Perform all other duties as assigned and required by Accounts Payable Manager

·         Bachelor’s degree in accounting, finance or related discipline

·         Proven experience as an Accounts Payable Officer for over 3 years

·         Intermediate level - Excel and Microsoft Office

·         Proficient user of finance software

·         High level of accuracy coupled with strong work ethic

·         Strong organisational ability to multi-task and prioritise daily tasks

·         Excellent attention to detail as dealing with supplier accounts and invoices

·         Exceptional communication skills to liaise with all people at all levels (both internal and external)

·         Has experience working in a fast paced environment

·         MYOB/PRONTO experience desirable

• Great company culture & high employee engagement where all employees have a Stake in the Outcome.
• Training & development opportunities
• Positive and inclusive work environment

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a Chief Risk Lead to join our team, supporting the Australian Square business unit as it seeks to further mature its enterprise risk and third party risk program. This is a key role overseeing the Australian enterprise risk and third party risk functions and Building Risk Culture within the organization. You will be based in Australia but will have the option to work from home (from anywhere in Australia). You will report directly to the Chief Compliance Officer for Square Australia.

• Permanent Full Time
• $73,776 per annum
• Work across the Hume Municipality 

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council’s customers.

What you’ll be doing:

• Deliver customer service from any frontline touch-point of the contact centre to deliver an omni-channel experience. This will include phone, face-to-face and online/digital channels, and rotation between customer contact centres within Hume City. 
• Efficiently and effectively manage complaints, enquiries and requests on all of Council’s services and operations.
• Provide accurate, timely and courteous information and assistance to customers in all aspects of Council operations.
• Deliver a proactive and analytical approach to resolving customer interactions through effective questioning, negotiation, and conflict management.
• Perform cashiering duties, receipting & balancing of cash float ensuring that there are no discrepancies at the end of day.
• Contribute to a collaborative team environment which shares responsibility for managing customer enquiries and workloads to deliver positive outcomes for our customers. 
• Develop positive and collaborative working relationships with other business units of Council to achieve positive outcomes for our customers.
• Maintain a strong commitment to social justice and inclusion, by providing respectful and culturally appropriate support to customers from culturally and linguistically diverse backgrounds, and people of all abilities.
• Facilitate the use of Council’s multilingual communication services to assist customers in their preferred language.
• Undertaken appropriate clerical and administrative tasks associated with customer requests and applications.

The skills and experience you’ll bring to the role:

• Demonstrated ability to utilise customer service and contact centre software applications including Telephony, Knowledge Management, Customer Management and/or Request tracking systems.
• Able to provide a high level of customer service in a multiskilled contact centre environment and face-to-face environment.
• Experienced at problem solving and able to employ empathy, good judgement, and flexibility to meet customer needs.
• Sound understanding of how to work with customers from culturally and linguistically diverse backgrounds.
• Ability to manage challenging customer conversations including customer complaints and feedback consistent with organisational policies, procedures, and values.
• Proficiency in a language other than English, relevant to Hume City’s community, is highly desirable.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.