At CoinJar, we have provided cryptocurrency services to Australians for over a decade. Our operations necessitate that interactions including the handling of personal identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting customer onboarding and ongoing monitoring is an integral part of our business.

As Financial Crime Operations Officer, you will manage customer onboarding, address financial crime escalations, conduct ongoing monitoring and enhanced customer due diligence (ECDD), and take proactive measures to prevent fraud and safeguard CoinJar's customers.

This full-time role is on a 12-month contract with the potential to move to permanent, offering a hybrid work arrangement between our Melbourne CBD office and your home.

Responsibilities

• Review and conduct KYC and ECDD for individuals, companies, trusts and SMSF
• Review and action watchlist alerts
• Review and action alerts to detect and prevent suspicious activities in accordance with the AML legislation
• Assist with lodging suspicious matter reports to AUSTRAC
• Action Financial Crime related escalations from CoinJar Support and the wider CoinJar team
• Assist the Senior Manager of Financial Crime Operations as necessary

• Minimum of 1 year experience in a similar role
• An understanding of KYC and ECDD processes
• Strong analytical mindset
• A proactive approach to identifying and resolving issues
• Excellent written communication and interpersonal skills
• Ability to work in a team environment

• Flexible working conditions (hybrid, work from home)
• Training & development

The Inventory Officer is responsible for ensuring the accuracy of the Leidos and Commonwealth inventory management systems. They will ensure equipment transfers made in one system are reflected in the other and raise transfer requests for equipment on behalf of the CBRND Fleet. They will be a primary on site point of contact for the CBRND Fleet. They will manage the raising and recording of stocktake requests in the Commonwealth inventory management system and will work with the Leidos CBRND Fleet manager to monitor stock usage and define replenishment schedules.

Specific Functions

• Mirror transactions made in the Leidos inventory management system onto Commonwealth systems.
• Generate equipment transfer requests on behalf of CBRND Fleet and Defence users.
• Monitor stock holding levels against usage rates and contracted holding levels and identify issues or improvements to the Leidos CBRND Fleet manager.
• Liaise with CASG, AHQ, and other stakeholders to equipment transfers are approved and are delivered to the correct location.
• Assist Defence equipment users in supporting or returning Leidos managed equipment.
• Generate and issue disposal directives.
• Maintain a disposal register to track status of disposals and liaise with external business units to expedite as required.
• Provide support to the Codification and Cataloguing of new items of supply.
• Raise stocktake requests and record results in the Commonwealth inventory management system, work with Leidos Warehouse Coordinator for parallel activities in Leidos inventory management system.
• Monitor group inbox for equipment requests or issues and liaise with Leidos CBRND Fleet manager to resolve.
• Interstate travel maybe required.

At the core of the role is fantastic service, and a drive, desire and passion to create amazing outcomes for our customers. The Service Desk Support Team is the first touchpoint for all Technology related calls and tickets. Reporting to the Service Desk Team Leads, your ability to work under pressure, troubleshoot and diagnose issues coupled with great communication will be key to your success.

Key Duties

• Ensure all calls are answered within a specified period
• Provide a first-class service through to resolution within agreed SLAs
• Document and maintain accurate records of support activities and troubleshooting
• Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
• Carry out activities related to user account management such as creating, changing and deleting user accounts
• Troubleshoot and resolve issues related to network and printers
• Provide remote and on-site support as required by the business

We are looking to appoint a Front Office Supervisor at our Oaks Melbourne on Collins Hotel on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available. 

About the role:

• Guide & support the team in providing outstanding guest welcoming and experiences
• Act as a role model, sharing your expertise and continually inspiring the team
• Ensure daily tasks are completed accurately and in a timely manner
• Conduct guest arrivals and departures
• Resolve & respond to guest complaints in a timely and professional manner

About the job

• Full Time Permanent position located in Melbourne CBD (Collins Street)
• Join a Global Equity Specialist and ensure adequate support for internal and external stakeholders.
• Broad scope of responsibilities – highly visible position across the firm.

About Us

Bell Asset Management is a leading global equity specialist that has been managing and researching companies since 2003. We strive to deliver consistent performance outcomes and superior service to our clients. We have a long and proven track record in managing global equities in a range of market conditions, across all market cycles. Our team are focused, high performing, driven and contributing every day to our culture that champions collaboration, integrity and authenticity. We create an environment in which people have broad roles, are given accountability, and feel a sense of accomplishment in the work they do.

About the Opportunity

The Senior Investor Services Officer reports to the Head of Finance and will have exposure to all aspects of the Firm, including the Strategy & Distribution team, Equity Operations team, Compliance and the Finance team. This position ensures that adequate support exists within the business to meet and satisfy internal and external client expectations to a high standard.

Responsibilities

• Provide client services and escalated registry services to Investors in our retail and institutional funds. This position acts as the SME for fund investors, platforms, channels, and dealer groups.
• Liaise with external unit registry stakeholders to deal with all escalations including dealing directly with clients where required.
• Monitor the "Client" inbox and customer service phone line to ensure timely responses to all enquiries.
• Complete daily, weekly, monthly tasks i.e., daily prices, weekly sales update, monthly reporting, and quarterly flows.
• Reviewing, preparing, and approving the platform rebate calculations, management fee rebates and external distribution partner fee calculations.
• Effectively manage risks associated with your role, responsibilities, and broader business environment. This includes adhering to all to external regulations and guidelines, and internal policies, procedures, codes, and guidelines.

About You - Our Ideal Candidate

Most importantly, as we are a boutique firm, we have smaller team environment and therefore a proactive approach and hands-on mentality is key to your overall success. We value collaborative candidates that are keen to contribute to our overall culture, environment and success.

• At least 5 years of relevant experience in managed fund registry operations and/or client services in Australia is essential. Experience within an investment firm is preferred however not required.
• Experience in managing AML, CRS and similar KYC documentation is an advantage, along with other AML experience.
• Investment product knowledge in provision of client reporting relating to funds, SRS reporting, researcher and MDS reporting requirements is useful.
• Relevant higher education qualification within financial services or related field.
• Given the boutique but global nature of our business and client base, this role will require, at times, flexibility of working outside of standard hours.
• Strong decision-making skill set based upon a mixture of analysis, experience, and judgement.
• Ability to identify matters for escalation, and identification and handling of errors and complaints.
• Strong technical ability across all Microsoft platforms such as Word, PowerPoint and Excel.

How to Apply

If you are ready to take on an exciting challenge and have a passion for Investment and relationship building, we want to hear from you. Apply now by submitting your resume and a cover letter. Should you have any questions regarding this opportunity, please reach out to Chloe Baker at [email protected].

No agencies please.