We’re seeking a Food and Beverage Supervisor to lead our multi-faceted operation, ensuring exceptional guest service, staff training, and a supportive work environment. In this pivotal role, you'll use your expertise in food and beverage operations to lead by example and inspire your team. You will also support with recruitment, rostering, and payroll to ensure smooth and efficient operations.

If you're passionate about hospitality and excited to be part of a thriving team, apply now to help us create exceptional events and unforgettable moments at one of the Sunshine Coast’s premier resorts!

Oaks Sunshine Coast Oasis Resort are looking for a part time Night Guest Service Agent who is passionate about providing excellent customer service to join the team. This position will primarily work Monday and Tuesday nights, 10pm - 6am. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rate:

Monday - Friday: $25.80 + late night/ early morning penalties 

Saturday: $32.25 + late night/ early morning penalties 

Sunday: $38.70 + late night/ early morning penalties 

Naked Wines, a global company in the consumer goods industry, is seeking a passionate and driven individual to join their team as a Customer Service Representative. As a company that is dedicated to connecting its Angels (Customers) with world-class wines made by talented winemakers, Naked Wines is changing the world, one glass at a time. We are looking for a Customer Service Agent to support us through our business.

As a Customer Service Representative, you will play a vital role in ensuring that Naked Wines' Angels have an exceptional experience. You will be responsible for assisting customers with orders, addressing inquiries and concerns, and providing general support. This position offers an exciting opportunity to engage with a diverse customer base and work in a fast-paced, dynamic environment.

Naked Wines prides itself on its commitment to excellence and providing outstanding customer service. The successful candidate will have a strong dedication to customer satisfaction, excellent communication skills, and the ability to think on their feet. If you are a wine enthusiast with a passion for making a difference and a desire to join a global company that is revolutionizing the industry, this role could be the perfect fit for you.

Responsibilities

• Serve as the primary point of contact for Naked Wines' customers, ensuring that all inquiries and concerns are addressed promptly and accurately
• Assist customers with placing orders, providing product recommendations, and resolving any issues that may arise during the ordering process
• Actively listen to customer feedback and provide appropriate solutions, while maintaining a positive and empathetic attitude
• Maintain detailed and accurate customer records, including order history, preferences, and interactions
• Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience
• Stay up-to-date with Naked Wines' product offerings, promotions, and policies in order to provide accurate information to customers
• Identify opportunities for process improvements and provide feedback to help streamline customer service operations

• Previous experience in a customer service role, preferably in the consumer goods industry
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
• Ability to multitask and prioritize effectively in a fast-paced environment
• Detail-oriented with a high level of accuracy in data entry and record-keeping
• Proficient in using customer service software, CRM systems, and other relevant technology tools
• Strong organizational skills and the ability to work independently with minimal supervision
• Passion for wine and a desire to learn about Naked Wines' unique business model and products

·       Competitive Salary

·       Attractive Performance based bonus plan

·       Holiday allowance

·       Company Share Plan

·       Personal Pathway Allowance- Money allocated towards training, learning and development

We embrace diversity, celebrating the unique perspectives and backgrounds that make us great. Our inclusive culture values authenticity, where everyone feels free to be themselves.

Ready to uncork new possibilities? Join us on this exciting growth journey!

We're looking for Job Coaches and In-Work Support Consultants in South Tamworth and Surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where: South Tamworth NSW 2150, Australia
When; Wednesday, 22nd January at 12:00PM - 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Food and Beverage Manager, to lead the Front of House operation of our luxury resort and lodge. This role will draw on your guest service flare and hospitality knowledge. Opening to the public in mid-2025, this role will be instrumental in the concept and creation of the Front of House aspect of our luxury hotel and lodge operation. This is a fun and truly unique opportunity.

• Working closely with the operation providing guidance and support to establish and maintain consistency in the delivery of the food & beverage including pre opening.
• Develop menus and collaborate with the culinary team on site to ensure the delivery of exceptional culinary experiences for our guests ensuring the food offering is unique to the property.
• Provide training to the team, ensuring they are proficient in service techniques, product knowledge, and safety procedures.
• Monitor and control costs, including food and beverage inventory, and other operational expenses, to maximise profitability without compromising quality and guest service.
• Engage with suppliers to source and select products, negotiate contracts, and ensure that quality and price standards are met.
• Continuously evaluate guest feedback and implement improvement strategies to enhance the overall dining experience.

About you

You will have a deep understanding of the Food and Beverage and Hotel industry, with previous experience in a senior position. Ideally, in leading a food and beverage establishment or hotel.

You will have a collaborative working style, be highly organised and be detail oriented. There will be a strong emphasis on continuous improvement to ensure and maintain the highest quality and distinctive service, fostering an engaged, skilled and motivated team. 

The ideal candidate will have:

• Extensive knowledge of food and beverage operations.
• Excellent organisational and time management skills, with the ability to multitask and prioritise in a fast-paced environment.
• Proven ability to manage budgets, control costs, and drive revenue growth.
• A passion for delivering exceptional service and ensuring guest satisfaction.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Understanding of food safety and hygiene regulations, and Food Safety certificate.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!

About the role
This role could be working across all areas of our F&B department including working in the hotel restaurant for the breakfast shift, working in the events helping run the day's conference and events, running room service in the evening or restocking the mini bars in our guest rooms.