At CoinJar, we have provided cryptocurrency services to Australians for over a decade. Our operations ensure that all interactions, including the handling of personally identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting efficient customer onboarding and ongoing monitoring is an integral part of our business.

As the Financial Crime Support Officer, you will finalise customer onboarding, escalate matters to the financial crime team, and take proactive measures to prevent fraud and safeguard CoinJar's customers.

This full-time role is on a 6-month contract with the potential to move to permanent, offering a hybrid work arrangement between our Melbourne CBD office and your home

Responsibilities

• Conduct outbound calls to new & existing customers during onboarding and throughout the relationship.
• Document call outcomes and update customer records accurately.
• Work closely with the Financial Crime Team to relay important customer information and support ongoing compliance efforts.
• Assist the Financial Crime Operations Team as necessary.

• Minimum of 1 year experience in a similar role
• Excellent verbal communication and interpersonal skills
• A proactive approach to identifying and resolving issues
• Attention to detail
• Ability to work in a team environment

• Flexible working conditions (hybrid, work from home)
• Training & development

• Fixed term contract for 2 years, Full time
• $107,811.66 per annum plus Superannuation
• Join the Active Living team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Develop and implement plans, strategies and policies relating to sport, recreation and leisure in the City of Hume that respond to the current and future needs of Hume’s growing and diverse community.

What you’ll be doing:

• Develop new and review existing Hume sport, recreation and leisure related strategies, policies and plans ensuring they are consistent and linked with Council’s broader business and resource planning and reflective of Hume’s’ future community participation needs. 
• Research, benchmark, and monitor participation, demographic and industry trends in sport, recreation, and leisure to enable effective planning, modelling, provision and management of Hume’s services, infrastructure, and programs.
• Consult and collaborate with the City Strategy Department on growth area development including evidence-based identification of sport, recreation, and leisure infrastructure requirements in future active open spaces. 
• Prepare concise, well written and researched project briefs, tender documents, communication plans, council reports and presentations of a range of strategic projects related to sport and recreation.
• Undertake engagement with community and key stakeholders in accordance with Council’s Community Engagement Framework including development of detailed consultation plans, options papers, survey design and analysis, market research, project website preparation, stakeholder workshops and other engagement methods.
• Provide input into council's corporate and strategic planning to ensure that current and future sport, recreation, and leisure needs are appropriately considered and fit for purpose.
• Provide planning and design advice to internal and external stakeholders, including guidance and assistance to community sporting groups.

The skills and experience you’ll bring to the role:

• Demonstrated relevant experience in the preparation and implementation of sport and recreation strategies, plans, and policy for established and emerging communities.
• Ability to consult with counterparts in other organisations to discuss and resolve specialist problems and with other employees to resolve intra-organisational problems. 
• Ability to gain cooperation and assistance from internal staff, relevant Government agencies, property developers and the business sector to achieve the objectives of this position.
• A high-level understanding of sport and recreation planning, trends, theories and methodologies and skills in applying these in urban and rural environments. 
• Well-developed skills in strategic thinking, analysis and research methods and the ability to appraise information (both statistical, written, and spatial) and apply in a sport and recreation setting.
• Demonstrated political acumen and experience in building and maintaining strong relationships with Councillors and key stakeholders.
• Practical knowledge of contemporary community consultation processes and place making skills and demonstrated ability to achieve cooperation and build capacity.

Required Certifications & Qualifications: 

• Tertiary or post graduate degree in sport, recreation/ leisure planning or public policy with several years of subsequent relevant experience.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid