We have fantastic career opportunities for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Financial Difficulty team.

As a  Senior Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with customers to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

 We are seeking an experienced and skilled Senior PowerBI Developer to join our dynamic team.

As a key member of our analytics department, you will be responsible for designing, developing, and maintaining comprehensive and visually appealing reports using PowerBI.

The ideal candidate should possess strong SQL and DAX skills and have hands-on experience with Azure services, ensuring seamless integration and optimization of data for effective decision-making. 

Key Responsibilities:

• Report Development
  • Design, develop, and maintain visually compelling and interactive reports using PowerBI.
  • Collaborate with stakeholders to understand reporting requirements and translate them into effective BI solutions
• Data Integration and Modeling:
  • Utilize strong SQL skills to extract, transform, and load (ETL) data from various sources into PowerBI and write complex measures in DAX
  • Design and implement data models that align with business needs, ensuring data accuracy and consistency.
  • Design and execute power automate flows to distribute company MI across the business
• Azure Integration:
  • Leverage Azure services to enhance and optimize BI solutions.
  • Work with Azure Data Factory, Azure SQL Database, and other relevant tools to ensure seamless data integration and processing.
• Performance Optimization:
  • Identify and implement performance optimization strategies for reports and dashboards to ensure optimal user experience.
  • Conduct regular performance tuning and troubleshooting of BI solutions.
• Collaboration and Communication:
  • Collaborate effectively with cross-functional teams, including data engineers, analysts, and business stakeholders.
  • Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
• Documentation:
  • Create and maintain comprehensive documentation for BI solutions, including data models, report specifications, and best practices.

Due to significant contract awards in our ANZ Water business, we're expanding our Sydney team and are currently searching for a skilled Water Planner to play a key role in delivering projects and growing our integrated water planning services.

As part of our team of industry leaders, you'll work on innovative projects across growth servicing, strategic planning for water, wastewater, and recycled water networks. You'll collaborate with top specialists across Australia and globally, gaining exposure to complex, large-scale projects that will enhance your professional profile and carve a meaningful career pathway.

What will a day in this role might look like:

• Proactive delivery of high-quality and timely valued water network planning solutions that are focused on flexibility, sustainability, optimisation, integration, whole-of-lifecycle cost and acceptable risk.
• Utilise your creativity, foresight and mature judgment in anticipating and solving both routine and unusual project delivery, technical and client challenges, determining technical objectives and requirements, and developing standards and guides for technical activities and applications.
• Provide technical direction, mentor and train our junior professionals, fostering the growth and development of the team.
• Business development activities including client engagement, proposal preparation and bid management.

Koala’s mission is to provide better furniture by Australia, for the world. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good, we are changing the way people buy and enjoy furniture.

Why we have this role @ Koala

This senior position reporting to the Director of Planning offers a dynamic opportunity for an experienced demand planner to play a pivotal role in shaping Koala's demand planning strategy while contributing to the overall success of the organisation. We are looking for an experienced demand planner who is comfortable collaborating across functions to ensure our global demand plans are reflective of the businesses sales and marketing goals.

This is an exciting opportunity to join our planning team during a pivotal period of transformation, as we implement automation into our demand planning framework and drive significant advancements in our processes.

What key responsibilities does this role have @ Koala?

• Take charge of the demand planning function at Koala, focusing on enhancing the accuracy of our bottom-up forecast and demand plan with system support
• Collaborate with internal marketing and growth teams to align the demand plan with Koala’s sales and marketing objectives, ensuring a cohesive approach
• Manage demand related exceptions within our planning platform (significant deviation in sales v forecast, MAPE exceeds threshold, bias swings etc)
• Work closely with internal product and marketing teams on new product introductions and terminations, ensuring demand planning platform is reflective of any expected cannibilisation, halo, replacement or reference product impacts
• Assist with commercial endorsements of new products and ranges, providing transparent views on inventory investment while providing feedback on launch timings and plans from an operational perspective
• Lead promotional planning cycles with broader business units, ensuring operational demand plan is finalised for replenishment within lead times
• Maintain all master data that relates to forecasting within the planning platform
• Provide visibility on excess inventory (actuals v risk) & slow moving lines to be actioned by wider team
• Work with other senior members of the team to reinvent the current Koala ways of reporting in relation to inventory and demand outlooks
• Attend and provide insights across various Koala forums in relation to demand constraints, drivers, risks and levers
• Assist with projects to achieve greater efficiencies within planning and across the supply chain

Ideal background…

• 3 - 5 years experience in demand planning (essential)
• Experience owning demand reporting metrics (Bias, Error, FVA, MAPE, SWAPE, lags etc)
• Previous experience with demand planning tools (Logility, RELEX, Anaplan etc)
• Involvement in previous system/tool implementations is a bonus
• Advanced analytical skills across Microsoft Excel and Google Sheets
• Previous experience within S&OP and/or IBP structures and processes
• Experience in a direct to consumer supply chain is desirable
• Previous exposure to bill of materials / shared componentry - furniture is a plus
• Excellent written & verbal communication skills
• Ability to confidently lead and actively engage in high level discussion & forums
• A team player that can also work independently
• Self-motivated, task-oriented and organised
• Ability to perform in a time sensitive environment
• A passion to keep up to date on current industry trends

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy mob! 

• Flexible working - The freedom and autonomy to do your best work the way that works for you.
• Take a break - Generous time off and parental leave to help keep your work life balance, balanced. 
• Fully stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouses are as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - We’ve partnered with RMIT where all of our Koala’s receive a discount, unlimited access to LinkedIn Learning and Koala facilitated resources. 
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're bloody confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognise that a diverse workforce is crucial to our success as a business.

https://koala.com/en-au/careers 

* Recruiters, sending you love and light, but we got this and won’t be accepting unsolicited CVs.

• Leading Industry Fund - recognised as a LinkedIn top 5 place to work
• Great opportunity to contribute in managing financial crime risks and regulatory compliance obligations
• Melbourne or Sydney Located 
• Hybrid Working - Blend of Office and  Home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This role will contribute to managing financial crime risks and regulatory compliance obligations at Rest. It includes triaging, investigate and resolving any unusual behaviour relating to financial crime matters including Anti-Money Laundering / Counter Terrorist Financing (AML/CTF), Sanctions, Fraud, Scams, Bribery and Corruption. 

Key Accountabilities and Responsibilities

• Investigate, resolve and respond to financial crime escalations received from the fund administrator or from within Rest (i.e. Transaction Monitoring, Name Screening and Unusual Activity reports);
• Gather and record required evidence to support reasonable grounds for suspicion of a financial crime (i.e., money laundering/ terrorism financing activities or organised crime) and articulate key recommendations;
• Escalate potential regulatory reporting matters and potential breaches (as required) to the AML/CTF compliance officer;
• Manage financial crime enquiries and escalations;
• Identify, manage and deliver continuous improvement opportunities, including policies and procedures;
• Deliver key financial crime processes in line with service, quality and compliance expectations.
• Maintain a current understanding of predicate crimes, money laundering and terrorist financing typologies, including changes to legislation and regulations, industry best practice, criminal typologies and developing trends;
• Facilitate financial crime training and awareness, and
• Maintain strong stakeholder relationships both internal and external;