About the role:

This critical position within Ignition's core FinOps team empowers the business to make informed decisions through precise financial data, ensuring robust financial integrity across all departments. It offers an excellent opportunity for those eager to propel their careers in a dynamic, fast-growing, and culture-driven technology startup.

What your day to day will look like:

Finance 

• Month-End Close: Lead the month-end closing process, ensuring all financial activities are completed accurately and on time.
• Balance Sheet Reviews: Conduct thorough monthly balance sheet reviews and provide final approval.
• Audit Management: Coordinate the external audit and financial statement preparation process, working closely with auditors and advisors. Continuously seek to identify additional requirements and engage auditors proactively.
• Control Implementation: Champion the implementation of recommended control and reporting enhancements.
• Policy Development: Design and enforce financial policies and procedures; train business stakeholders and finance team members on best practices.
• Process Oversight: Oversee and assist accounts receivable, accounts payable, delegation, and procurement processes to ensure efficiency and accuracy.
• Grants and Incentives: Manage the review and application process for available grants and incentives.
• Financial Reporting: Assist in preparing detailed monthly, quarterly, and annual financial reports.
• Budgeting and Forecasting: Support budgeting and forecasting activities, providing key insights and analysis.
• Variance Analysis: Perform variance analysis to identify financial discrepancies and provide actionable insights to management.
• Consolidated Financial Statements: Assist in preparing consolidated financial statements.

Tax & Compliance

• Tax and Compliance Oversight: Oversee the tax and compliance obligations of all entities, collaborating with local outsourced accounting providers.
• Transfer Pricing: Assist with the implementation and ongoing review of transfer pricing policies to ensure compliance and efficiency.
• Compliance Calendar Maintenance: Maintain a comprehensive compliance calendar for all jurisdictions, ensuring timely regulatory and tax filings.
• Tax Filing Approvals: Review and approve annual, quarterly, and monthly tax filings.
• Ad Hoc Reporting: Manage ad hoc reporting requirements for investors and venture capital partners, including audits and tax reports.
• Regulatory Compliance: Ensure all activities comply with local, state, and federal tax regulations.
• Tax Return Preparation: Assist in preparing and filing tax returns, keeping abreast of changes in tax laws.
• Continuous Tax Review: Assist with the continuous review and maintenance of tax records, ensuring accuracy and compliance.
• Audit Coordination: Coordinate with external auditors and tax advisors to facilitate smooth audits.
• Compliance Submissions: Manage compliance submissions such as 1099 forms, ensuring timely and accurate filing.

Treasury 

• Debt and Banking Reporting: Manage debt covenant reporting and other banking-related reporting requirements.
• Funding Monitoring: Monitor and ensure the funding needs of each entity are met, facilitating additional funding where necessary.
• Daily Banking Oversight: Oversee daily business banking, treasury operations, and foreign exchange management, including forecasting.
• Banking Authority: Review and ensure appropriate delegatory authority for banking facilities.
• Facility Evaluation: Evaluate banking and foreign exchange facilities to ensure they meet the company's needs.
• Cash Flow Management: Assist in managing cash flow and ensuring liquidity for operational needs.
• Banking Relationships: Maintain and manage relationships with banking partners.
• Foreign Exchange Transactions: Support the execution of foreign exchange transactions.
• Investment Analysis: Assist with investment analysis and decision-making.
• Cash Flow Forecasting: Prepare and present cash flow forecasts and related financial reports.
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Grow your career with a global retailer as a Senior Analyst within our Financial Planning and Analysis team at ALDI Australia, based in Minchinbury. This is a full-time permanent position.

With the opportunity to leave a lasting imprint on the business and influence our success, your work will extend beyond financial spreadsheets. At ALDI, you will help shape a more profitable and sustainable future not only for the company but also for the customers and communities we serve.

Come join us at ALDI, a place where your financial acumen can make a real difference to real people.

Key responsibilities: 

• Conduct period-end activities, including quarterly business reviews
• Prepare financial forecasting, including the provision of insights, trends and key drivers to enhance business performance. This includes long range planning, monthly/ quarterly forecasting, and annual planning
• Partner with stakeholders to provide financial support on business strategy and annual budgets for the business
• Report and analyse actuals against budgets and forecasts, providing in-depth commercial insights into performance
• Prepare and review presentations for our Executive leadership team with actionable insights, risks and opportunities identification and recommendations
• Participate and at times lead projects both locally and internationally. Be the subject matter expertise in area that fall within the scope of FP&A

As Financial Controller, you will shape financial strategies, manage complex reporting processes, and lead initiatives to optimize our financial systems. You will guide daily financial operations, oversee payroll for a portfolio of properties, and ensure rigorous compliance with standards. You will lead the review of financial documents, approve requisitions and payments, and provide strategic oversight across accounts receivable, accounts payable and cashiering functions.  

You'll be instrumental in managing annual budgets, driving financial forecasts, and ensuring accurate statutory reporting. Your leadership will inspire your team, foster a culture of excellence, and drive continuous innovation and improvements. This is an outstanding opportunity for a seasoned finance professional to make a significant impact within a global leader in the industry.

The role

As our Sales Training Lead, you will be responsible for leading new hires through the company’s onboarding process, delivering comprehensive product and sales skills training in an environment that empowers our team to succeed. You will also provide continuous coaching and development to Sales Managers, using real time scenarios.

You will play a crucial role in developing and implementing effective sales training programs to enhance the skills and performance of our Sales team.

Additional key responsibilities include:

• Identify and improve sales skills gaps, conducting additional training sessions where needed.
• Working with the Sales Team Managers to deliver sales coaching and upskilling.
• Create innovative training materials, deliver engaging training sessions and evaluate the effectiveness of training initiatives.
• Maintain training materials, keeping records of training activities, attendances and outcomes.
• Partner with Sales Team Managers, leadership and cross-functional teams to ensure training activities are aligned to organisational goals.

The Customer Care and Retention Manager is a key leadership position within Neilson, responsible for managing Customer Service, Claims and Customer Retention activities, delivering an exceptional experience for customers across all touchpoints, following the sale of a life insurance policy. 

This position plays a critical role in maintaining customer satisfaction, resolving escalated issues, and optimizing the efficiency and effectiveness of Customer Care and Retention Operations.

Working closely with the Customer Transformation Lead and Group Head of Retention, the Customer Care and Retention Manager will take a hands-on approach to implementing and evolving existing Customer Care processes, driving an ethos of continuous improvement and delivering excellent outcomes for customers. 

Duties & Responsibility
As the Customer Care and Retention Manager, your primary responsibilities will include:

• Orchestrating optimal customer service performance by fostering a customer-focused, high-energy atmosphere within the team.
• Conducting impactful one-on-one sessions with Customer Care and Retention Agents, offering personalised coaching and development plans to enhance their performance.
• Leading, mentoring, and managing direct reports within the Customer Care function; initially Agents and as the team grows, the role will have Team Managers as direct reports.
• Setting clear performance expectations and goals for Team Managers/Agents, monitoring their progress, and providing regular feedback and coaching.
• Inspiring and engaging the team through effective team meetings, buzz sessions, and incentives to consistently achieve outstanding results.
• Managing the completion and timely updating of weekly and monthly trackers, dashboards, and performance reports, taking full accountability for team results.
• Monitoring and reviewing key service metrics and performance indicators to effectively manage the quality of service.
• Generating regular performance reports, analyzing data to identify trends, areas for improvement, and opportunities to enhance efficiency.
• Overseeing claims handling to ensure that claims are dealt with empathetically, administered accurately, handled efficiently, and documented appropriately.
• Handling customer complaints or complex issues, in accordance with Neilson’s complaints handling procedures, ensuring prompt resolutions.
• Collaborating with sales and marketing teams to gather customer feedback, identify areas of improvement, and implement strategies to enhance customer satisfaction and retention.
• Supporting the maintenance of Customer Service, Claims, and Retention procedure manuals.
• Upholding a positive, supportive, and engaging leadership style when communicating changes, updates, or launching new initiatives.
• Making a substantial contribution to the team's success and the company's overall objectives.
• Embodying the core values of the company: Customer Focused, Results Driven, and Team Spirited.