At CoinJar, we have provided cryptocurrency services to Australians for over a decade. Our operations ensure that all interactions, including the handling of personally identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting efficient customer onboarding and ongoing monitoring is an integral part of our business.

As the Financial Crime Support Officer, you will finalise customer onboarding, escalate matters to the financial crime team, and take proactive measures to prevent fraud and safeguard CoinJar's customers.

This full-time role is on a 6-month contract with the potential to move to permanent, offering a hybrid work arrangement between our Melbourne CBD office and your home

Responsibilities

• Conduct outbound calls to new & existing customers during onboarding and throughout the relationship.
• Document call outcomes and update customer records accurately.
• Work closely with the Financial Crime Team to relay important customer information and support ongoing compliance efforts.
• Assist the Financial Crime Operations Team as necessary.

• Minimum of 1 year experience in a similar role
• Excellent verbal communication and interpersonal skills
• A proactive approach to identifying and resolving issues
• Attention to detail
• Ability to work in a team environment

• Flexible working conditions (hybrid, work from home)
• Training & development

• Be uniquely you, come as you are
• Hybrid/Remote working - we value our people
• Career progression to realise your potential 

The Senior Finance Analyst - Enablement & Projects role supports the delivery of improved finance systems, reporting and analytical tools to enhance the effectiveness of the Finance function across Endeavour.

The main responsibility of this role is to support the Finance team with implementation of other new and upcoming Finance systems, as well as changes to existing Finance systems, that have been identified and prioritised as part of the Finance Enablement roadmap.

The role will also own and drive the enhancement program for the Integrated Planning Analytics system recently implemented across Finance, further improving its value to the wider Finance team.

Sound good? Read on.

Here is a taster of what you can expect in this role

• Drive, shape and own the Integrated Planning system (IBM Planning Analytics) enhancement schedule, including:
  • Understanding, shaping and prioritising business needs and requirements
  • Working with our System Support (Tridant), Data & Analytics, IT and teams to facilitate system changes
  • Coordinate testing, training and implementation of system changes across Finance
• Assist with design and testing of new Integrated Planning builds in coordination with the relevant stakeholders
• Maintain the Integrated Planning system including security, user setups and training, and integration with other systems.
• Acting as the Project Manager on smaller projects or representing Finance in larger cross functional initiatives - including Hotels P&A 
• Assist with embedding new systems across Finance, including new reporting and new ERP systems and associated processes
• Assist Finance teams with centralisation on a common reporting platform
• Assist with Finance system activities related to the Woolworths separation of Data and reporting
• Work in partnership with EDG Finance teams and other functions including the Data & Analytics team
• Help shape and guide EDG Finance requirements to ensure enhancements deliver benefits to the team
• Day to day interactions and relationships with other key areas eg FSS, IT, Data Governance and External Consultants

The Game Changers: 

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​ 

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​ 

Life @ AP+: 

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. 

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it. 

The Role: 

We are seeking a Senior Infrastructure & Solutions Analyst who has robust infrastructure experience to join our Technology team. 

As the Senior Infrastructure & Solutions Analyst, you’ll be responsible for providing analytical support, assisting with technical solution design and co-ordination to support the evolution of the NPP real-time payments platform.   

We’re a relatively small organisation with a flat structure, so this role will be hands on. This will involve day-to-day collaboration of the NPP Technology Delivery, Engineering, Architecture, Data Platforms and other cross functional teams to support the ongoing capability development and strategic initiatives and ensure the smooth the day-to-day operational functioning of the infrastructure.  

The capabilities we’re seeking are: 

• Sound Technical Analysis experience (5+ years) preferably in a payments environment  

• Strong infrastructure and project delivery experience, including infrastructure projects or application migration. 

• Detailed understanding of any of the following: high availability and resilient solutions, cloud native solutions, data warehouse systems, event streaming system (e.g. Kafka), high-throughput systems, volumetric analysis and modelling. 

• NPP (or similar) knowledge at systems or operational level would be an advantage.  

• Influencing stakeholder attitudes, decisions, and actions for mutual benefit. 

What happens next: 

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.  

If you’re ready to be a game changer, please submit your application & the Talent Acquisition team will endeavour to review and notify you of the outcome within the next two weeks. 
 
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process. 

 AP+ are not partnering with Recruitment agencies for this role.