We seek a Service Desk Analyst to join our team based at a customer site in Bungendore (near Canberra). You will maintain our multi-user computer systems and assist end users in person and through technology.

Responsibilities

• Account Management: Create and manage administrator and service accounts and maintain clear system documentation.
• Performance Tuning: Optimise system performance.
• Software Installation: Deploy system-wide software efficiently.
• Storage Management: Manage and optimize storage space.
• Server Maintenance: Support and maintain our server platform and related applications.
• Monitoring: Manage enterprise-wide monitoring platforms.
• Problem Solving: Identify and resolve infrastructure issues.
• Collaboration: Work with business technology groups to manage infrastructure deployments.
• Agile Participation: Represent users during testing in sprints.
• Change Management: Ensure smooth transition of solutions into production.
• Documentation: Create technical documentation, including plans, procedures, and manuals.
• Liaison: Facilitate communication between teams and manage delivery and escalation processes.
• Project Management: Plan, monitor, and report on team activities.

Work Hours

• Core hours: Three rolling shifts between 0600-1800hrs.
• Occasional on-call and weekend work.

The primary role of the Application Support Analyst is to oversee the installation and maintenance of software applications to streamline business operations focused on Tattarang’s Workday ERP (HCM and Finance) and related applications. Duties include optimising software application performance, installing updates, building reports, application user management, management applications security (in conjunction with our cyber team), monitoring applications interfaces and performing debugging procedures.

This position is a key liaison between the IT Service Desk, application vendors and the line-of-business team members who perform the process work (in-person and using remote access tools).

Finance Analyst - Commercial

To provide commercial support and advice to the Endeavour Group Merchandise Team, using data to drive performance reporting, planning and insightful analysis that improves and supports decision-making.

Here is a taster of what you can expect in this role:

• Own and manage the weekly & monthly performance reporting insights, clear communication of key drivers.
• Partner with the Head of Wine and Wine category team to support, develop and maintain robust processes to measure and track financial performance across the Wine category initiatives. 
• Support the forecast and budget processes for sales and profit.
• Proactively work with key stakeholders to optimise ways of working across Merchandise
• Responsible for building ad hoc analysis based on the needs of the category teams
• Proactively communicate commercial impacts on past and future activities amongst stakeholders.  
• Analyse Initiatives to improve visibility and accountability of the categories financials and performance
• Support strategic and project analysis to drive improved returns on capital investments and business initiatives
• Identify opportunities to liaise with relevant teams on cross functional activities 
• Support broader commercial finance team when necessary and ensure Merchandise strategies are widely known across the broader finance 

What you will do: 

Reporting to the GM Technology, you will collaborate with corporate and IT departments to develop initiatives and solutions that improve stakeholder returns, customer service and business efficiencies via technology and process improvement. This is a full time permanent position. 

You will also: 

• Have accountability for the successful completion of all aspects of assigned project work. 
• Improve processes and optimize the company's digital presence and performance. 
• Identify and resolve business process and technology issues. 
• Work closely with managers and end users to analyse complex business problems and determine an IT solution. 
• Gather data and analysis of business and user needs. 
• Provide recommendations on hardware and software procurement to support client's business goals. 
• Coordinate the development of documentation to enable implementation and turnover of the process of system. 
• Drive the transformation of business data into actionable information through managing the ETL, Modelling and potentially machine learning processes. 
• Drive data innovation through identifying and integrating new data sources and re-leveraging existing data for enhanced capabilities. 

What you will bring: 

• Experience in product Architecture and Design Best Practices 
• Experience working with developers 
• Experience with Cloud Solutions and/o rRDBS 
• Able to effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors. 
• Understanding of clear Process Flow Analysis 
• Some technical skills and a solid understanding of software development. 
• Business & commercial acumen and excellent stakeholder management skills 
• Analytical skills are necessary in order to correctly identify risks and solve any problems which may arise throughout the project. 
• Good time management skills and the ability to juggle multiple tasks at once 
• A good communicator with effective stakeholder management & conflict resolution skills 

What’s in it for you?  

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• Our reward and recognition program 'My Thanks'   
• Employee referral program where you may be eligible for a referral bonus of up to $2,000  
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.  

Know you belong: 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.   

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  
• Certified as a Family Inclusive Workplace  
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? 

Please do not hesitate to apply now, we cannot wait to hear from you.  We will be looking to short list and commencing interviews in the New Year. We wish you a very merry holiday season.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

Come shape the future of education with us.

Griddle is a catalyst in education, enabling schools to offer a more personalised, engaging, and effective learning journey for every student. At Griddle, we want to revolutionise the educational experience by providing advanced timetabling solutions for our schools. 

As a component of Compass' school management ecosystem, which is currently utilised in more than 3,000 schools throughout Australia and beyond, we are supported by a team of over 200 members within Compass, providing innovative school management solutions on a global scale.

We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

About the Role & Team

We’re looking for a passionate individual to join our Griddle team as a Business Analyst. Reporting to our Griddle Head of Product, this role will collaborate with various internal and external stakeholders to help define technical business requirements ensuring our schools have a smooth and a successful introduction to Griddle, while also assisting our engineers in building our platform to suit a range of school and jurisdictional requirements.

You will also:

• Translate our Figma designs and working documents to Jira cards for our engineers. 
• Work with internal product and delivery teams to ensure the right customer problems are front and centre.
• Monitor, track and report on the status of key deliverables to ensure outcomes and goals are met.
• Monitor progress to ensure that the solutions are being implemented according to plan, and make adjustments as necessary.
• Review technical and compliance specifications to ensure that we meet all jurisdictional requirements and propose solutions to resolve any challenges supporting new market growth.

About You

You will have:

• Experience working in business / technical analysis, working with both simple and complex problems.
• Critical thinking - The ability to understand and analyse customer problems, find solutions, drive outcomes and work collaboratively with others to solve business challenges.
• Excellent communication skills - Requirement gathering is a key part of the role, so being able to ask the right questions and understand the information received is very important.
• Proven documentation and writing skills - The ability to create documents such as use cases and business requirement documents.
• A passion for problem solving - The ability to create simple solutions to complex problems.
• A background in software engineering would be beneficial for grasping the development concepts associated with some core modules. It is also important to have a practical understanding of development processes, procedures, limitations, challenges, and agile methodologies such as Scrum and Kanban.

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and need people who want to grow with us. 

We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check & National Police Check.
• Verification of unrestricted work rights in Australia, e.g. citizenship, passport, or birth certificate.

Job Description

We are looking for a Senior Data Scientist to join DataWorks, where you’ll be the technical lead for machine learning and predictive modelling projects. You will play a key role in developing end to end solutions and also own the implementation. This is a hands-on technical role where you’ll spend 80% of your time coding, building models and solving complex problems. While you’ll mentor junior team members and provide technical leadership, this is not a people management position although there is opportunity to do so in future as our small team grows.

Problems we’re working on include:

• Optimising marketing spend and mix for sustainable ROI
• Optimising call centre operations (prioritisation, demand) and driving performance with the right incentives
• Supporting marketing performance by analysing customer needs and effectiveness of creatives and other strategies

We have a hybrid working arrangement from our Sydney CBD offices.

Key Responsibilities:

• Lead the design, development, and implementation of data science models, responsible for designing and delivering technically complex Data Science initiatives that produce significant business value. Examples include churn prediction, forecasting on call centre performance and digital marketing demand, media mix models, clustering and segmentation, call centre activity simulation, speech to text and text analysis.
• Utilize advanced techniques in machine learning, deep learning, and causal inference to drive business insights and optimize performance.
• Collaborate with cross-functional teams (data engineers, business stakeholders, C Suite) to understand business needs and translate them into actionable data science solutions.
• Develop production-level code using Python, ensuring scalability and integration with cloud platforms such as AWS, GCP, or Azure.
• Use SQL and ETL processes to manipulate and extract data from relational databases.
• Communicate findings and insights effectively to both technical and non-technical stakeholders.
• Provide mentorship to junior team members and contribute to the overall growth of the team.

Advanced Technical Skill:

• Expert-level knowledge of machine learning techniques (e.g. GBMs, clustering) across a variety of business problems and data sets and experience across the full life cycle of model development,  deployment and maintenance. Proficiency in SQL and at least one programming language (e.g., Python, R)
• Strong ability to align technical solutions with business strategy, and to communicate complex findings to senior stakeholders
• Experience in setting timelines, deliverables, and navigating resourcing challenges
• You will have demonstrated clear and thorough logical and analytical thinking, as well as problem-solving skills and high attention to detail.
• Experience with visualization tools like PowerBI is a plus.
• Experience working in a cloud (AWS / GCP / Azure) environment is a plus

Why Join Us:

• Work in a small dynamic and innovative team driving real business impact, with strong buy-in from C Suite.
• Opportunities for professional growth and development in as a technical lead.
• Collaborative culture and cross-functional engagement with various teams and stakeholders. Autonomy in developing solutions and opportunity to drive high impact change in the business.

The Opportunity:

Leidos is building a new program with a new customer account. The program will implement new DevOps build pipelines and services for capability delivery teams and develop new business applications for end users.

Key Responsibilities:

• Working in Agile teams to capture and utilise user stories/use cases and requirements.
• Be the voice of the user into Leidos development and integration teams, to ensure our teams are delivering mission value to our users.
• Conduct user liaison and support for development activities including testing and validation.
• Participate in Agile sprints, providing user representation during testing.

Support Organisational Change Management (OCM) activities and the transition of solutions into production and operational use, such as communications and training.

What is Visa Consulting & Analytics

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

Typical projects may include:

• How does a financial institution increase market share in consumer credit cards?
• How should a credit card issuer use emerging technology to acquire the best customers?
• How does a financial institution grow their credit card portfolio while mitigating credit risk?
• How does a financial institution optimise their product offering?

Responsibilities

• Support the preparation of client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Collecting and analyse inputs such as client information, data, processes, policies, competitive and environmental information
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distil insights relevant to the client problem at hand
• Create, develop and maintain models, contribute to IP creation and standardised VCA offerings 
• Continuously build knowledge, surface new insights, and contribute to thought leadership pieces 
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

Role can be based in either Sydney or Melbourne. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Commercial Data Team is responsible for the delivery of Nine’s data driven commercial products that currently supports over 50% of Nine’s digital advertising revenue across 9Now, Publishing and Audio assets. The team is responsible for Nine’s data partners (Equifax, Azira, Mastercard and Coles 360), our onboarding/data clean room partners (Adobe, Salesforce, Tealium, Liveramp, Karlsgate and DataCo), our contextual & brand safety vendor Mantis plus Dynamic Ads vendors Adgreetz. The team also manages Nine’s Commercial Data Insights Platform – Salesforce Datorama. The team also leverages Adobe Audience Manager and Audience Experience Platform to support Nine’s segmentation and targeting strategy.

The Commercial Data team is Nine’s market leading data team who provides consulting services to both internal and external stakeholders. They have led the market in product innovation across digital data for the last 9 years. You will be joining a high performing team of digital data subject matter experts.

This role provides an entry to the evolving digital data world. Your skills and capabilities will provide support to the team but also allow you to develop your data skills with a highly respected market leading data team in media. Nine is an employer of choice in the digital data world. 

Day to day you will:

• Collecting & analyse large amount data from ambiguous & various sources (ensuring the quality & accuracy of the data)
• Creating regular reports in addition to maintaining & improving the reports and dashboards (using various platforms such as Microsoft Office Suite, Google Suite, Datorama and Tableau)
• Provide ad-hoc reports, analysis and insights as needed to stakeholders
• Create, maintain and improve on documentations
• Leverage and develop a deep understanding of the Nine’s Commercial Data Products across Insights, Activation, Targeting and Measurement
• Assist Measurement & Insights Manager with various tasks such as ad-hoc reporting, analyses, forecasting, automation of reporting and attribution data of exposed users across the Commercial Data suite 
• Assist the wider Commercial Data team to deliver on the product pipeline and revenue commitments
• Actively participating in a collaborative team environment based on supportiveness, development, knowledge sharing and effective communication
• Building and sustaining effective working relationships with internal and external stakeholders, as well as representing the team in external forums
• Support internal training as well as presenting insights across the sales team and agency partners