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Managed Services is part of Visa’s advisory division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.

In Australia, New Zealand and the South Pacific, Managed Services lead the efforts to help our clients deliver, execute, and implement strategic projects. Our team champions a solution-first mindset and Human Centric Design methodologies to design and deploy leading class customer engagement and portfolio optimisation solutions for our clients. We deliver on objectives from a shared value agenda, effectively becoming the trusted delivery team for our clients and partners. Managed Services is the fast-growing area of the Visa business where our people are the product – and the priority.

What a Performance Analyst does at Visa:

As a Performance Analyst, you will work cross-functionally with data analysts, product and distribution teams to shape the narrative around business performance across the customer lifecycle. You will be dedicated to one of our key issuing clients, helping them to better understand the correlation between marketing and sales performance through the funnel for Commercial Transact and Save products.  

In this role you will also:

• Determine the performance of campaigns driven via personalisation initiatives
• Analyse and provide insights on Voice of the Customer to inform customer experience uplift initiatives
• Align on the performance narrative with cross-functional teams to understand the success of growth initiatives
• Leverage data insights to help shape product forecasting across channels
• Build strong relationships with internal stakeholders and liaise with cross functional teams globally to create recommendations for the client
• Manage stakeholders across marketing, sales, product and data to deliver key insights and align on sales narratives
• Document processes, key learnings and best practices in artefacts that can be reused across the client’s business.

Why this is important to Visa

This role will support a strategic and multi-dimensional client in Australia as a member of a growing team at Visa. This role will help to build the Visa Managed Services business in market, a scaling space that is in high demand from our clients.

If you are a trailblazer willing to challenge the status quo, this is the role for you. We need a marketer willing to expand their skillset and develop muscle for designing and delivering marketing solutions for our client.

Key competencies

• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to marketing when opportunities and challenges arise to meet specific business objectives
• Active Contributor to Team Success - Actively participating as a member of a team to move the team toward the completion of goals. Makes suggestions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals
• Business Translator – Translates complex challenges into well-defined marketing concepts, showcasing the impacts and implementation considerations to develop and deliver campaigns to market. Ability to ‘think like a customer’ and show empathy to their experience is essential
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

What you will need to be successful:

• Experienced in business analysis and performance monitoring
• Motivated in delivering data-driven insights to cross-functional teams
• Experience in forecasting at the product, channel and campaign level
• Tech savvy, data led and knowledge of tools like Adobe reporting platforms
• Deep experience in managing complex projects and customer product portfolios 
• Superior problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively across multiple teams globally
• Excellent communication and presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Strong marketing acumen, with experience in working on business requirement gathering, and customer journey flows and tight project management
• Excellent client engagement and relationship management skills with a collaborative approach to stakeholder management.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.

• Conducts tests using client data to be certain client needs will be met.

• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.

• Reports and reviews testing results.

What you bring

• Exposure to Payments/Credit Cards systems or other similar systems is a plus

• Techno-Functional experience in doing BA responsibilities

• Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.

• Proficiency in industry-standard process methodologies, e.g., Six Sigma, LEAN, ISO, CMM, etc.

• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant knowledge and expertise to other resources

• Good analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills

What we offer you
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

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Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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