At CoinJar, we have provided cryptocurrency services to Australians for over a decade. Our operations ensure that all interactions, including the handling of personally identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting efficient customer onboarding and ongoing monitoring is an integral part of our business.

As Financial Crime Operations Officer, you will manage customer onboarding, address financial crime escalations, conduct ongoing monitoring and enhanced customer due diligence (ECDD), and take proactive measures to prevent fraud and safeguard CoinJar's customers.

This is a part-time position (Mondays & Tuesdays), offering a hybrid work arrangement between our Melbourne CBD office and your home.

Responsibilities

• Review and conduct KYC and ECDD for individuals, companies, trusts, and SMSFs.
• Review and action watchlist alerts as and when required.
• Review and action alerts to detect and prevent suspicious activities in accordance with the AML legislation.
• Assist with lodging suspicious matter reports to AUSTRAC.
• Action Financial Crime related escalations from CoinJar Support and the wider CoinJar team.
• Assist the Senior Manager of Financial Crime Operations as necessary.

• An understanding of KYC and ECDD processes

• Strong analytical mindset
• A proactive approach to identifying and resolving issues
• Excellent written communication and interpersonal skills
• Attention to detail
• Ability to work in a team environment

• Flexible working conditions (hybrid, work from home)
• Training & development

Hungry for a rewarding career? Join Marley Spoon and help us revolutionise the way people shop, cook and eat, across our three exceptional brands: Marley Spoon, Dinnerly, and Chefgood. Recognised by the AFR as one of the Best Places To Work in Manufacturing & Consumer Goods, we offer flexibility, career growth, and an inclusive work environment. Make a difference and apply for our full-time People Operations Advisor role today.

As the People Operations Advisor, you'll be responsible for providing HR support and guidance to our diverse blue and white-collar workforce at the Fulfilment Centre in Altona North (VIC 3025). Working closely with the People & Culture team, you will ensure compliance with labour laws and internal standards while fostering a productive and engaging work environment.

Your Role:

• Develop and update HR policies to align with labour laws and best practices.
• Manage casual recruitment, including job postings, interviews, and onboarding.
• Support employee relations by addressing conflicts and promoting communication.
• Assist in creating performance improvement and individual development plans.
• Ensure HR activities comply with legal requirements and prepare reports.
• Collaborate on HR-related projects and lead People & Culture initiatives for your site.

This is you:

• Relevant tertiary qualification in Human Resources or a related field.
• Demonstrated experience in a similar role in a fast-paced environment.
• Strong knowledge of Australian labour laws and HR best practices.
• Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels.
• Proficiency in HRIS systems and Google suite use (sheets, docs, slides, etc.)
• Ability to manage multiple tasks and projects with a high level of attention to detail.

• Enjoy discounted Marley Spoon boxes, conveniently delivered to your doorstep.
• Access an extra 6 days of Annual Leave per year.
• Get formal training and development with 5 paid training days each year.
• Experience autonomy in every role - act in an environment where we get things done without having formal hurdles. 
• Take advantage of free on-site parking, making your workday hassle-free.
• Immerse yourself in a workplace characterised by flat hierarchies and great team spirit.
• Thrive in an open, diverse, and inclusive workplace where over 50 nationalities come together.
• Unlock the opportunity to learn and explore across different functions and departments, nurturing your continuous growth and development.
• Get 24/7 support for your health and well-being through Sonder, ensuring you're at your best both in and out of the office.
• Take advantage of our generous Parental Leave scheme, which includes $7.5k childcare pay for eligible employees.

Our mantra is that growth is a shared journey #WhenYouGrowWeGrow. Our aim is to provide a supportive environment where everyone can flourish and achieve their full potential. 

If you're intrigued by what you've read and eager to learn more, take a look inside our company culture: https://www.youtube.com/watch?v=TSI4cTKabls.

Join a team that celebrates diversity, inclusion and flexibility. At Marley Spoon, we welcome all and strongly believe that different perspectives and backgrounds nourish our growth. With well-being as a key ingredient in our recipe for success, our commitment to supporting our team members is rooted in the belief that a healthier, happier workforce benefits us all.

About the opportunity

Join our Global Operations vertical as Contact Support Advisor in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Contact Support Team Leader, you will help us resolve escalated or exceptional queries on first contact, or to work with our customers to support them through more complex needs, with the endeavor to create a frictionless experience for our customers.  Some of the other responsibilities include:

• Take ownership for complex customer queries, ensuring a timely resolution to a meet our client’s satisfaction 
• Strong stakeholder management, with a focus to build customer relationships and internal networks 
• Utilise a variety of technological platforms to resolve customer queries  
• To obtain in-depth knowledge of Xplor systems to become a subject matter expert (SME) 
• Liaise with colleagues to raise continuous improvement suggestions, using customer feedback 
• Improve customer facing processes 
• Be proactive in meeting our customer’s service level agreements (SLA’s) 
• Collaborate with senior colleagues to ensure that customer needs are being met 
• Demonstrate effective engagement and communication with our customers 

Customer Services 

• Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer service with a high first time resolution rate 
• Resolves second line customer queries relating to their accounts associated to payment contracts and contractual relationships 
• Escalate any issues reported by customers where necessary 
• Progress, follow-up and resolve queries with the use of the relevant management system 

 Administration 

• Record all activity associated with any communication in the related management system 
• Accurately update internal and external systems and tools as required 
• Follow defined scripts or directions around support as defined by the department 

As our Construction Safety Advisor you’ll be responsible for maintaining and improving the safety management system for construction projects. In this role you’ll also responsible for undertaking desktop and on-site safety audits and driving safe work practices within our construction projects.

• Develop and maintain construction safety management system procedures and guidance material
• Review and critique external partner project-specific safety management plans and client requirements
• Participate in High Risk workshops with the project management team
• Undertake routine onsite construction inspections to ensure safety issues are appropriately identified, assessed and risks are mitigated
• Complete site inspection reports, including findings and following up on the implementation of corrective actions
• Manage reporting processes for customer projects as well as internal reporting