What you get to do in this role

• Drive root cause investigations for the high impact/high visibility escalated issues.
• Collaborate with the cross functional teams to achieve the best resolution for our customers.
• Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers 
• Develop and implement evidence-driven quality and process improvement initiatives across the organization 
• Contribute to the design of the Problem Management process, data modeling and reporting
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.

Job Summary

We have an exciting opportunity for an experienced Digital Product Design Manager to the EC Digital team at AECOM. In this role, you will lead the development and implementation of computational design solutions within our engineering company. The successful candidate will be responsible for driving innovation in our product offerings by leveraging cutting-edge computational design technologies. This role requires a strong understanding of engineering principles, a keen eye for market trends, and the ability to collaborate with cross-functional teams to deliver high-quality products.

You will own the development programme for a portfolio of custom-built internal tools, where you will be the critical interface between the business, our software development team, and our technology partners. Your initial focus in this role would be managing the Computational Design development programme collaborating with the Technical Lead, but the role will extend to other programmes over time.

This position will offer flexibility for a hybrid work schedule and will be based out of Sydney, Australia.

Key Responsibilities

Strategic Planning

• Develop and execute a comprehensive strategic plan for the integration of computational design into our product portfolio.
• Conduct market research to identify emerging trends, competitive landscape, and customer needs in computational design within the engineering sector.
• Collaborate with senior leadership to align the computational design strategy with overall business objectives.

Product Development

• Lead the end-to-end product development lifecycle for computational design solutions, from ideation to launch.
• Work closely with engineering teams to define product requirements, ensuring alignment with technical capabilities and customer expectations.
• Foster a culture of continuous improvement, staying abreast of advancements in computational design methodologies and incorporating them into our product roadmap.

Cross-Functional Collaboration

• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure seamless integration of computational design solutions.
• Act as a bridge between technical and non-technical stakeholders, translating complex computational concepts into understandable business terms.
• Foster a collaborative environment that encourages knowledge sharing and interdisciplinary problem-solving.

Project Management

• Develop and manage project plans, timelines, and budgets for computational design initiatives.
• Coordinate with project teams to ensure timely delivery of milestones and proactively address any issues that may arise.
• Implement agile methodologies to adapt to changing requirements and ensure flexibility in project execution.

User Experience and Feedback

• Work closely with the design team to prioritize user experience in computational design solutions.
• Gather and analyze user feedback through various channels, incorporating insights to improve product features and functionality.
• Conduct usability testing and iterate on product designs to enhance user satisfaction and adoption.

What We Are Looking For

To be successful in this critical role, you will need to have significant relevant experience in successfully managing software products, as well as in software development in industrial/technical organizations. You will have a sound technical understanding of product architecture to ensure alignment between desired outcomes and product capability. Experience in User Experience (UX) design would also be highly valued.

As a member of the Enterprise Capabilities’ Digital team, you will work closely with the other members of the Global Digital Teams on developing solution to supplement engineering platforms and applications to be deployed on projects around the world.  The global digital team will work close with other digital professionals around the world to advance AECOM’s global digital strategies and priorities.

As part of an international and fast-growing community, we are currently recruiting for a Senior Manager within our Financial Services Digital Transformation, Data and Technology team in Sydney, Australia. As part of the team, you will be part of an entrepreneurial team to combine your passion and experience with the Sia Partners global assets and expertise. 

As an experienced financial services technology consultant, you will use your extensive network of connections to acquire new clients and grow the firm. You also have the ability to expand your network to strengthen current relationships and cultivate new ones. 

The ideal candidate will lead sales and delivery engagement with existing clients and identify new opportunities within their network of relationships. You will be comfortable leading proposals, with leadership supervision and team support. You serve as the point of contact to provide industry guidance, strategic direction, and implement best practices for the organization. 

You will be comfortable working with teams in diverse and dynamic environment, solving some of our clients’ most challenging problems. 

Responsibilities

Consulting 

• Lead and deliver projects, including project and team management. Provides support to clients on complex issues or in difficult situations; leads strategic meetings, and shares knowledge and know-how 
• Leading delivery projects with Financial Services clients on a wide range on topics such as: 
  • M&A technology due diligence and post-merger integrations 
  • Core systems replacement, renewal and implementation 
  • Technology, Data and AI strategy, architecture and roadmap development, in alignment with corporate strategy   
  • Technology evangelist and innovator across the industry and technology landscape to ensure alignment with emerging and leading-edge technology. 
  • Cloud strategy, architecture and migration, including implementation and integration with third-party solutions. 
  • Machine learning, AI and statistics, including developing predictive models of decision making, supervised and unsupervised learning algorithms, econometrics, forecasting, quantitative diagnosis. 
  • Waterfall, scaled agile and technology product delivery 
• Lead project estimating, maintaining project metrics, and commercial management 
• Time management, problem solving, use of tools and methodologies, explanation of ideas, meeting management, team collaboration, and proficient handling of client relationships  
• Strong verbal, written and interpersonal communication skills. 

Business Expertise 

• Play a pivotal role in the cultivation of expertise, serves as a technology subject matter expert and represents Sia Partners 
• Play a key role in the development of new strategic solutions (squads), and contributes valuable insights and perspectives to enhance the efficacy of the organization’s strategic decision-making process 

Business Development 

• Actively engaged in go-to-market, origination, creating awareness, building the brand, and increasing reputational capital of Sia Partners 
• Use market presence and personal network within the Australia Market to support business development and expand trusted relationships 
• Identify opportunities for new business and lead bid teams to deliver innovative proposals 
• Supporting the development of new offers that leverage and expand upon Sia Partners global technology, data and AI solutions, partnerships and platforms (e.g. Heka.ai, SIA GPT) 
• Develop strong vendor relations across the local and national market with key vendor technologies including Microsoft, SAP, Snowflake, Oracle and AWS. 
• Providing technical advisory and support with business development activities and sales. 
• Providing sales opportunities through vendor relations and technology based market activation strategies. 

People Management 

• Provide career management to team members, including establishing goals, coaching and evaluation to establish a high-performance team  
• Provide guidance and mentorship to junior team members 
• Support recruitment to select outstanding candidates, and support their successful onboarding into the team 

Delivery 

• Deliver on a range of client assignments, usually as part of an on-site project team (some travel may be required) 
• Manage portfolio of work from small to large projects, developing and maintaining trusted relationships with key client stakeholders  

Leadership  

• Assist in developing thought leadership and building solutions and methods 
• Develop exceptional trusted advisor relationships with our clients 
• Contribute to the development of high-quality technical offerings 
• Build on the Sia Partners culture of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support and Wellbeing within the practice and our people  
• Lead internal corporate initiatives 
• Manage team of resources to deliver high-quality work products 
• Apply strategic and critical thinking to develop recommendations that address client challenges 

Specific areas of expertise: 

A proven track record of managing the formulation and delivery of end-to-end digital transformation, data, AI, IT advisory and/or enterprise technology projects in Financial Services. The ability to lead teams in a project is a critical skill required in our clients projects. 

Desirable experience in one or many of the following: 

• Programme, portfolio and project management 
• Data Privacy / Data Protection 
• Financial Crime / Fraud Technology  
• ESG and Sustainability Technology Delivery 
• KYB/KYC technology and data platform 
• Hyperscaler cloud platform delivery 
• JIRA / Confluence or similar agile tooling experience 

Reporting directly to the Operations Manager, you will be overseeing the Front Office function at a leadership level, whilst ensuring the highest level of guest satisfaction, and leading a team of dedicated professionals to deliver unparalleled service. You will be responsible for the following: 

• Ensureing hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes to ensure an efficient and effective system.
• Train, supervise, and motivate front office staff to provide exceptional service and maintain a positive work environment.
• Prepare revenue and occupancy forecasting, as well as Front Office monthly reports, commenting on key performance indicators in order to drive the financial performance of the hotel.
• Monitor all VIP’s, special guests and their requests to and their needs are met and loyalty is maintained.
• Collaborate with other departments to coordinate guest services and ensure seamless guest experiences.
• Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

• Manage business & technical project implementations for AP+ business stakeholders. 
• Lead key strategic projects as assigned.
• Deliver implementations to time, budget and scope. 

You will be responsible for:

• Lead project activity to deliver successful implementations, manage and mitigate business impacts and balance stakeholder needs. 
• Analyse, plan and deliver projects and implementation.   
• Manage contracts such as statement of work and high-level estimates.   
• Work closely with product and technical implementation teams.   
• Manage stakeholder relationships internally and support external stakeholder engagement strategy through effective relationship building and alignment of project activities.  
• Liaise with project sponsors and business owners to ensure support, resource allocation and stakeholder buy in to project activities to meet agreed outcomes. 
• Lead and direct the project teams, providing operational project oversight, including delivery to agreed outcomes, resource planning and management, effective business case development and quality information management. Participate in related program governance activities. 
• Ensure project governance is effective across the project environment and project methodology is consistently applied. Deliver project reporting as required to identify, report on and manage project risks, including contingency planning and risk mitigation. 
• Lead, coordinate and develop the project team, ensuring resources are assigned as needed. Coach and develop project team members and work to build a reputation for successful industry project execution. 
• Support the change program of work to ensure project outcomes realise their full benefit. 
• Manage priorities and allocate resources to meet project deliverables; ensure skills and competency requirements are appropriate to project needs. Ensure resource allocation is aligned to project schedules, milestones and deliverables. 
• Monitor project scope at a high level and work with stakeholders to assess, test and refine requirements. Manage change controls to ensure project outcomes are in line with organisational standards and quality expectations. 
• Identify and manage cross-project dependencies and issues. 
• Flexibility regarding meetings outside of normal working hours. 
  

In order for you to be successful in the role, you’ll have:

• Expertise in project management, and a successful track record in senior project management overseeing enterprise-wide projects, preferably within the payments industry. 
• Experience in working at or with acquirers, issuers, payment gateways, or retailer payment systems. 
• Project leadership experience. 
• Experience in managing small teams. 
• Experience in building and managing customer/client relationships. 
• Experience working with multiple internal and external stakeholders, including vendors. 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

*AP+ are not partnering with recruitment agencies for this role.

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

 Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

 As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

The Role:

Exceptional opportunity for an experienced Program Manager to join our Health business unit. This role is to ensure that projects are being initiated, delivered, measured, closed, and handed over to support in a structured and repeatable process. As a strong leader with excellent negotiation and influencing capabilities, you will be leading the Project Mangers as well as planning, executing, monitoring, controlling, and closing medium to large projects.

You will also have the flexibility to travel.

This role is preferred to be Sydney based, however Melbourne is also an option.

Key responsibilities:

· Review, identify and continue to drive different projects plan.

·  Work closely with internal & external stakeholders and drive the right outcomes.

·  Change implementation planning and management.

·  Provide leadership and guidance to enable best results for customer.

·  Establish solid governance plan across different projects & drive best practice.

·  Lead customer engagement, ensuring our customers are at the centre of what we do.

·  Negotiates and resolves contractual issues.

·  Management of risk inherent in the operation of business processes and of potential risks arising from planned change.

·  Regular monitoring and reporting against defined project plans, both internal and external stakeholders.

·  Negotiating variations in project timelines and seeking appropriate authorisation. 

·  Cost estimating and developing the budget.

·   Managing reports and necessary documentation.

 Requirements:

We are looking for a highly capable and broadly experienced candidate, with commitment to work across boundaries and flexible to work within a matrix structure.

You will posses:

·  5+ years of Project Management role experience in delivering well-formed projects.

·  Prince 2, MPS Certification.

·  Demonstrable ability to identify and clearly define specific roles, responsibilities and skills required for projects.

·  3+ years of project scheduling using a recognised tool, e.g., Microsoft Project, Primavera.

·  Developing financial plans and forecasts. Monitoring and managing expenditure and examine areas where budgets and expenditure exceed agreed tolerances.

·  Proven ability to engage with customers & drive best outcomes.

·  Extensive experience of successfully managing and delivering IT projects.

·  Strong leadership and influencing capabilities.

 Why you'll love working with us.

 We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

 We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

• Lead and participate in full lifecycle implementations of SAP S/4 HANA 
• Possess in-depth knowledge of SAP FICO (Product Costing, FSCM, Fixed Assets), SD, EWM, MM modules, and their integration with each other and third-party applications.
• Demonstrate expertise in data integration technologies like EDI, ALE, and interface development.
• Stay current on SAP innovations like BTP and Fiori Apps, translating them into business value.
• Have proven experience in the MedTech or Pharma domain.
• Facilitate workshops with end-users to gather requirements and feedback.
• Collaborate closely with Process Leads on:
  • Refining business user stories
  • Resolving key design decisions
  • Mapping end-to-end business processes
• Develop comprehensive documentation including business process documents, functional designs, and integration plans.
• Manage & Enhance Gap dispositioning / Development objects, ensuring effective resolution.
• Utilize agile methodologies (e.g., Jira) and visualization tools (e.g., Visio) for efficient project management.
• Possess a strong desire to learn new technologies (S/4 HANA, MuleSoft, API, CDL) and stay ahead of the curve.
• Proactively identify and assess potential impacts of process changes on legacy and satellite systems.

As part of an international and fast-growing community, we are currently recruiting for a Manager within our Financial Services Digital Transformation, Data and Technology team in Sydney, Australia. As part of the team, you will be part of an entrepreneurial team to combine your passion and experience with the Sia Partners global assets and expertise. 

The ideal candidate will lead delivery engagements with existing clients and support new opportunities within their network of relationships. You will be comfortable through the consulting engagement lifecycle from proposals, project delivery, managing commercials and managing team deliver. You serve as the point of contact to provide industry guidance, strategic direction, and implement best practices for the organization. 

You will be comfortable working with teams in diverse and dynamic environment, solving some of our clients’ most challenging problems. 

Responsibilities:

Consulting 

• Lead and deliver projects, including project and team management. Provides support to clients on complex issues or in difficult situations; leads strategic meetings, and shares knowledge and know-how 
• Leading significant components of technology strategy and delivery projects with Financial Services clients on a wide range on topics such as: 
• M&A technology due diligence and post-merger integrations 
• Core systems replacement, renewal and implementation 
• Technology, Data and AI strategy, architecture and roadmap development, in alignment with corporate strategy   
• Technology evangelist and innovator across the industry and technology landscape to ensure alignment with emerging and leading-edge technology 
• Cloud strategy, architecture and migration, including implementation and integration with third-party solutions 
• Machine learning, AI and statistics, including developing predictive models of decision making, supervised and unsupervised learning algorithms, econometrics, forecasting, quantitative diagnosis 
• Waterfall, scaled agile and technology product delivery 
• Perform project estimating, maintaining project metrics, and commercial management 
• Time management, problem solving, use of tools and methodologies, explanation of ideas, meeting management, team collaboration, and proficient handling of client relationships  
• Strong verbal, written and interpersonal communication skills. 

Business Expertise 

• Play a pivotal role in the cultivation of expertise, serves as a technology subject matter expert  
• Play a key role in the development of new strategic solutions (squads), and contributes valuable insights and perspectives to enhance global solutions 

Business Development 

• Supporting the development of new offers that leverage and expand upon Sia Partners global technology, data and AI solutions, partnerships and platforms (e.g. Heka.ai, SIA GPT) 
• Develop strong vendor relations across the local and national market with key vendor technologies including Microsoft, SAP, Snowflake, Oracle and AWS. 
• Providing technical advisory and support with business development activities and sales. 
• Providing sales opportunities through vendor relations and technology based market activation strategies. 

People Management 

• Provide career management to team members, including establishing goals, coaching and evaluation to establish a high-performance team  
• Provide guidance and mentorship to junior team members 
• Support recruitment to select outstanding candidates, and support their successful onboarding into the team 

Delivery 

• Deliver on a range of client assignments, usually as part of an on-site project team (some travel may be required) 
• Manage projects to scope, time and budget; developing and maintaining trusted relationships with key client stakeholders  

Leadership  

• Assist in developing thought leadership and building solutions and methods 
• Contribute to the development of high-quality technical offerings 
• Build on the Sia Partners culture of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support and Wellbeing within the practice and our people  
• Support internal corporate initiatives 
• Manage team of resources to deliver high-quality work products 
• Apply strategic and critical thinking to develop recommendations that address client challenges 

Specific areas of expertise: 

A proven track record of managing the formulation and delivery of digital transformation, data, AI, IT advisory and/or enterprise technology projects in Financial Services. The ability to lead teams in a project is a critical skill required in our clients projects. 

Desirable experience in one or many of the following: 

• Programme, portfolio and project management 
• Data Privacy / Data Protection 
• Financial Crime / Fraud Technology  
• ESG and Sustainability Technology Delivery 
• KYB/KYC technology and data platform 
• Hyperscaler cloud platform delivery 
• JIRA / Confluence or similar agile tooling experience 

As part of an international and fast-growing community, we are currently recruiting for Managers and Associate Managers within our Financial Services Risk and Regulatory team in Sydney, Australia. As part of the team, you will be part of an entrepreneurial team to combine your passion and experience with the Sia Partners global assets and expertise. 

The ideal candidate will lead the delivery of engagements with existing clients and identify new opportunities within their network of relationships. You will be comfortable leading proposals, engagement management and leading a project team.  

You will be comfortable working with teams in diverse and dynamic environment, solving some of our clients’ most challenging problems. 

Responsibilities

Consulting 

• Lead and deliver projects, including project and team management. Provides support to clients on complex issues or in difficult situations; leads strategic meetings, and shares knowledge and know-how 
• Conduct regulatory compliance review, internal control review, policies and procedures, risk and compliance advisory and other independent assessments as per the regulatory requirements 
• Be hands on and contribute to the successful execution of client projects. 
• Lead project estimating, maintaining project metrics, and commercial management 
• Time management, problem solving, use of tools and methodologies, explanation of ideas, meeting management, team collaboration, and proficient handling of client relationships 

Business Expertise 

• Play a pivotal role in the cultivation of expertise, serves as a subject matter expert and represents Sia Partners 
• Work closely with our other offices and leverage our global network to take part in cross-selling initiatives and widely share our knowledge 
• Play a key role in the development of new strategic solutions (squads), and contributes valuable insights and perspectives to enhance the efficacy of the organization’s strategic decision-making process 

Business Development 

• Use market presence and personal network within the Australia Market to support business development and expand trusted relationships 
• Identify opportunities for new business and lead bid teams to deliver innovative proposals 

People Management 

• Provide career management to team members, including establishing goals, coaching and evaluation to establish a high-performance team  
• Provide guidance and mentorship to junior team members 
• Support recruitment to select outstanding candidates, and support their successful onboarding into the team 

Delivery 

• Deliver on a range of client assignments, usually as part of an on-site project team (some travel may be required) 
• Manage portfolio of work from small to large projects, developing and maintaining trusted relationships with key client stakeholders  

Leadership  

• Assist in developing thought leadership and building solutions and methods 
• Develop exceptional trusted advisor relationships with our clients 
• Contribute to the development of high-quality technical offerings 
• Build on the Sia Partners culture of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support and Wellbeing within the practice and our people  
• Lead internal corporate initiatives 
• Manage team of resources to deliver high-quality work products 
• Apply strategic and critical thinking to develop recommendations that address client challenges 

Specific areas of expertise: 

Desirable experience in one or many of the following: 

• Non-Financial Risk – Technology risk, operational risk, enterprise risk and /or third party risk management 
• Operational Resilience / Business Continuity Planning 
• Financial Crime / Fraud Risk 
• Client onboarding / KYC / Due Diligence 
• Compliance 
• Data Privacy / Data Protection 
• Climate Risk and Stress Testing 
• ESG and Sustainability 
• AI and Data Analytic usage within Risk and Compliance 
• Familiar with APRA and/or AML/CTF regulations 

Your Career

We are looking for a highly motivated, results oriented Deals Desk Manager to join our JAPAC organisation. The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers and increase the effectiveness and productivity of our sales teams. The right person for this job has a team player approach, the ability to work across departments with disparate needs, excels at problem solving through critical analysis, and is challenged by process review and continuous improvement.

Your Impact

• Provide Senior Leadership with financial data and relevant reports on requested deals, confirm commercial terms and conditions, as well as operational requirements of risk/reward profile for opportunities
• Be a sales partner to internal organizations to understand contract requirements, structure, business terms and identify potential risks and/or opportunities that can affect deal economics
• Be a trusted Partner with the field sales organization to drive deal closure
• Key resource reviewing and approving all non-standard and program pricing requests - Review will include financial analysis for gross margin, discounts and non-standard term requests
• Become an expert on the configuration and quoting tool, reviewing and enforcing revenue recognition compliance for all quoting
• Work with cross-functional stakeholders for decision support deal solutions
• Collaborate with impacted parties to generate acceptable documents to facilitate deal closure
• Ensure required approvals, such as discounts and contractual terms, are obtained and clearly documented
• Ensure that all transactions adhere to internal revenue recognition policies and operational guidelines
• Support projects that drive automated solutions that create an exceptional customer experience for sales, Deals Desk, Revenue, Finance and Legal

This role is a Parental Leave cover for 12 months, working part time (3 days per week)

Talent RISE is searching for a superstar with a passion for youth employment to join the Sydney Team. The ideal candidate will be responsible for:

• Creating meaningful opportunities for young people through the RISE program
• Building and nurturing relationships with charities, community partners, job actives, and corporate partners
• Providing mentorship, training, and support to young people participating in the RISE program.
• Promoting Talent RISE internally and externally, leveraging connections and creating opportunities for young people.

Our Rehab and Return to work (RRTW) division has an exciting opportunity to join a small program team tasked with transforming our businesses across our entire lifecycle. We are currently recruiting for an experienced hands-on dynamic Change and Communications Manager for a 9-month contract (Dec 24 end). This role is integral to our program's success, focusing on crafting and executing comprehensive communication strategies, managing numerous stakeholders and adeptly managing, developing and implementing the associated changes. 

Key Responsibilities:

1. Develop and implement strategic communication plans to enhance internal and external stakeholder engagement.
2. Identify change impacts on business as a result of various program initiatives and Design, develop and Lead associated change initiatives, ensuring smooth transitions and effective adoption of business changes.
3. Collaborate with cross-functional teams to gather insights and align communication strategies with business objectives.
4. Create and deliver compelling content for various platforms, including written materials, presentations, and digital channels.
5. Build and maintain strong relationships with all stakeholders, fostering a culture of open communication and transparency.
6. Analyse business readiness and adjust strategies to meet evolving needs.
7. Provide guidance and support to team members, fostering a collaborative and innovative work environment.

You'll need to have a high level of operating agility and previously worked on various complex projects, previous healthcare or insurance experience would be advantageous.

Medhealth is an equal opportunity employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic background, people from LGBTQI community, veterans, carers and indigenous Australians. 

If you are a seasoned professional ready to make a significant impact on communication and change within the healthcare sector, we invite you to join MedHealth Australia for this exciting opportunity. 

PURPOSE OF THE ROLE

Within Airport IT, Self-service and automation technology is slated for exponential growth with wider self-service and biometric adoption expected in the coming years. Industry reports suggest that Self check-in kiosk will grow by 27.8% between 2020-2025 and self-service Bag drop market is forecast to grow by 421% by 2030. Biometric adoption is forecast to ramp up over the next five years, averaging 140.3% growth across the market (Valour Consultancy Ltd, 2021).

You will be part of the Passenger processing - Self-Service product management team responsible for a portfolio including Self-service airport kiosks, bag drops and biometric solutions. Our end to end solutions include both software and hardware.

Your core product management team and main engineering counterparts will be based in Australia. Your responsibility and reach will be global; collaborating with customers, engineering teams, accounts team in all geographical markets & locations.

As a Product Manager, you will drive product success and development:

• Build a deep understanding of the industry, the market segmentation as well as main the players, competitors, and potential partners

• Be responsible for a subset of the Airport IT Product and solution portfolio (scope will vary depending on Product Management & industry experience as well as core competencies) including

• Building a deep product & portfolio knowledge

• Defining Product vision, strategy and Roadmap

• Pilot product design, build, delivery & implementation with engineering and project teams

• Monitor your product success.

• Opportunity Management: value hypothesis definition & validation

• Building or keeping up-to-date financial business cases

• Driving innovation with Engineering teams

• Contribute to building and strengthening a local product management practice

• Build relationship with Key internal & external stakeholders (industry, partner, customers)

Main Responsibilities:

- Product Management

• Building a deep product & portfolio knowledge

• Defining strategic vision, strategy & roadmap for the product: the product manager contributes to the definition and evolution of the Self-service and Biometrics portfolio by defining and communicating a vision on where the product, area or market could realistically go.

• Communication/evangelization: the Product Manager needs to be able to effectively communicate to users, senior customers (up to VP level) and present at conferences with large audiences (200 +) about the product, the vision and roadmap and its benefits through presentations, documentation and demos.

• Setting product objectives and monitoring Product performance: value hypothesis definition & validation, track product performance/revenue against the Business Case and report on significant deviations.

• Support sales and solution design teams oping for key strategic opportunities

- Requirements Management

• Roadmap: essential in a community environment.

• The Product Manager leads the product from the roadmap in order to serve the customers and implementation projects rather than being led by the project. Key elements for success here revolve around having the right vision. The Product Manager works closely with the development teams to secure and maintain the product roadmap.

• Build his/her own vision from the various sources, for a community product the product manager is exposed to varying requirements around the same area from different customers, regions etc.. This means that the product manager is in a unique position to extract the best approach.

• For product construction and gap analysis the Product Manager needs exhibits strong listening skills, with a good understanding of market and customer needs: understanding where the customer comes from, demonstrate to customer the need has been understood (and not just documented).

• Challenging customer requirements (convincing customer of alternatives, influencing, …)

• Driving innovation with Engineering teams and identifying opportunities for new feature or product to be validated

- Financials and opportunity Management

• Value analysis: the Product Manager builds a view on the key elements of our solutions or potential solution to bring value to the targeted market and the ability to quantifying using a variety of techniques. This will require the ability to create estimation using informed assumptions as often the detailed data analysis is not really possible.

• Understanding of the market (various segments and rough view on the sizes) and potential pipeline and targets. As a result the Product Manager will also maintain the product packaging for optimum performance based on the markets. Perform competitive analysis of other market solutions potential 3rd party solutions available on the market.

• Pricing: especially with new products this can prove an uneasy activity if not handled structurally and combined with the fact that there is a significant amount of subjectivity. The key aspect is to show how pricing/revenue can be maximized. Pricing is driven by the value generated and/or the willingness to pay. A product manager is key to help drive this willingness to pay by demonstrating the value of the product and convincing the customers and markets. The construction costs only come as a last measure and mostly as part of a business case validation.

• Business Case: The Product Manager prepares and maintains the business case for products, evolution and packaging.

- Act as an advocate for product management practice

• Create product awareness across the different internal teams and help build a product management practice

• Ensure close co-ordination with the other Airport IT Product Management teams at all times.

• Evaluate feasibility and viability for new products and large feature development - following a stage gate process

• Support product marketing and strategy (business opportunities, competitive analysis, product launch and go to market strategies)

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Title:

Your KBR future - delivering solutions and changing the world

About KBR:

Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects through our core competencies of program and project management, engineering, asset management, integrated logistics support, procurement and training solutions.

Learn more about our business here: https://kbr.foleon.com/gsapac/gs-apac/

The Opportunity:

As a senior member of the maritime engineering team you will be responsible for supervision of staff and stakeholders, engineering functions, design review facilitation and integration guidance.

This is a critical function that will cross all areas of the sustainment program.  You will provide engineering subject matter expertise, manage project budgets, contractors and suppliers.  Working alongside the Principal Engineer your role will be to mitigate risk and manage progress of engineering teams in line with project scope and deadlines.

This is a permanent opportunity based in Sydney.

Roles and responsibilities will include, but not be limited to:

• Provide expert engineering advice and support to Defence executives, managers, staff and industry partners and customers.
• Manage the required systems engineering services include requirements engineering, integration engineering, verification and validation, test and evaluation, mechanical, electrical, structural and safety engineering.
• Conduct integrated planning, scheduling, risk management and estimating of work/tasks.
• Recommends process, product or service improvements.

Baseline defence security clearance or higher is required to be considered for this role

What we will offer you:
 

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways
   

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Learn and thrive within an agency culture that’s ‘limited by nothing’ with a genuine commitment to its people

• Strengthen your skills at the intersection of brand/consumer, business/purpose and digital/social PR with a key focus on innovation, big brands
• Be inspired working on the world’s biggest brand campaigns executing on enviable campaigns that are driven by purpose in consumer lifestyle, travel/tourism, sports and entertainment, technology, retail and big name consumer and corporate local brands
• Collaborate with teams across Thrive’s AU/NZ network

Your Opportunity.

As an ambitious Account Manager at Thrive you will play an important role on some of the agency’s most prestigious and highest profile brands in the world along with a local portfolio of accounts. This is a great opportunity to learn and grow with one of the region’s most revered public relations agencies sitting at the intersection of digital, consumer/brand and business/purpose PR, and working across the agency’s network of offices in AU & NZ. 

• You will work with some of the world’s biggest brands in tech, travel and tourism, automotive and more ~ Thrive has an unrivalled portfolio in Australia representing ANZ, GoPro, Tinder, LEGO, Cisco and others including opportunities to travel and exciting launches and conferences.
• You will have the opportunity to be a part of a team of specialists executing creative and strategic communications and being involved with all aspects of execution and client servicing. 
• You will have the platform to step into challenging new opportunities as they arise across the agencies putting your hand up for passion projects and new business efforts.
• Ability to work from other AU & NZ offices temporarily or longer term.

Team & clients.

In this role you will work with and learn from some of the smartest PR & social consultants in the country while contributing to a number of clients who respect and value the work we do. You love multitasking and are driven to successfully lead and manage the day to day running of accounts. You are exceptional at proactive team communication, spontaneous with ideas, a solid writer and will invest time growing your local media network and leveraging the extensive community around Thrive. You love keeping your finger on the pulse with daily news, business and brand news in Australia, love researching and flexing your muscle in media relations and supporting on business development. You love the thrill of delivering high profile events with influencers and integrated social/digital activity and are curious to learn more about evolving communications methods. You will love ideating and learning how to dial up your creative skills. Most of all, you love being in the detail and part of an exceptional team!

Learn, grow and make enviable local business contacts.

You’ll participate in ongoing learning and development opportunities delivered across the agency including Thrive’s industry first Tech Academy.

You will be thirsty to learn and grow from not only exceptional people around you, but from your clients who will provide unrivalled opportunities on a global and local scale. And, doors will open for you with new contacts and networks as you leverage Thrive’s first-class reputation. 

Your experience, approach & impact.

• 5+ years of experience in an agency, media or inhouse communications role.
• You share our values : you’re passionate, accountable, curious, of high integrity and you thrive on collaboration with a #OneTeam approach. 
• You are positive, have an energetic approach to your work and are a natural problem solver
• You have engaged in some media relations work and understand the media landscape and social media landscape in AU. 
• You hustle internally and externally to get the job done for your team and clients.

This is Thrive. 

Culture is everything. It's a reason why we have a 100% return rate by working parents, have 89% retention of retainer clients, have had consistent leadership for more than two decades, embrace diversity in our workplace and have a myriad of Thrive team and client 'boomerangs'. Thrive has a clear vision and mission to deliver impactful work and we have grown by continuing to diversify and be early adopters of technology and global trends. Thrive is not a ‘hot then not' agency. We are not an ad agency trying to be earned and PR specialists. We are uniquely Thrive helping our people, brands and community to do just that. Our team is made up of in-house media, creative and digital specialists who work across five locations in Melbourne, Sydney, Brisbane, Gold Coast and Auckland delivering strategic communications services for brands including Blackmores, LEGO, ANZ Group, Temple & Webster, Cisco, Australian Food & Grocery Council, News Corp, Tinder and Harley Davidson.

Thrive values work-life integration including hybrid flexible working (Mondays and Fridays work-from-home) and delivers many benefits including an additional annual wellness leave day, work from any location rotations, Thursday team meet ups, early Friday knock-off, various bonus options and more.

.  

Visit us here for more information - @thrivepr /  www.thrivepr.com.au

CVs to [email protected].

What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role

Exceptional opportunity for a seasoned customer facing Project Manager to join the team at Civica. As a Project manager, you will play the lead role in planning, executing, monitoring, controlling, and closing medium to large projects. Your focus would be on working on software implementation projects and liaising with various stakeholders in different locations to deliver an excellent customer service.

This role is open for Victoria and Queensland locations as well.

Responsibilities:

·       Responsible for planning and directing the information processing activities of the team and coordinate the effective design, implementation, and operation of information systems and applications

·       Strong communication skills and experience presenting and liaising with at C-Suite level.

·       Proactively manage changes in project scope, identify potential crises, and devise contingency plans

·       Direct and manage project development from beginning to end

·       Estimate the resources and participants needed to achieve project goals

·       Maintain budget information, and recommend subsequent budget changes where necessary

·       Identify and resolve issues and conflicts within the project team

·       Identify, plan and manage risks for complex projects and development of mitigation strategies

·       Identify and manage project dependencies and critical path

·       Plan, schedule and track project timelines and milestones using appropriate tools

About you

You’re an experienced Project Manager who is skilled in development projects implementing software. A true team player and collaborator whose communication skills ensures effective interactions between customers and a cross functional team. Our ideal candidate has experience with managing multiple projects, dependencies, and risks. You will be having a PRINCE2 Practitioner or equivalent certification. Experience working with the medical industry will be well regarded.

Purpose of your role

As the Engineering & Platform Manager, Cloud and Data, you will lead a team of cloud and data engineers to deliver technology platforms for OFX. You will build a skilled, motivated team to work in autonomous, cross-functional, and empowered delivery teams. You will work with product managers, other engineering managers, and subject matter experts to deliver impactful outcomes for OFX. You will be responsible for upholding the highest software engineering principles, practices, and quality throughout the engineering teams, adopting quality as part of the engineering discipline, and continuously improving cloud and data engineering practices.

What you do

• Ensure all direct reports have clear and measurable objectives which adhere to the divisions approach and relate to team, product and organisational metrics
• Mentoring direct reports in how their role contributes to wider business strategy and Technology objectives to ensure individuals are empowered to align their own actions with the overall business outcome
• Work closely with the Product teams who will work with the cloud and data environments to ensure connection between the product vision, and the cloud and data technologies
• Ensure customer focus for all work planned and delivered in responsible teams
• Ensure that product teams follow operational excellence in cloud production environments
• Ensure all product platforms are secure, reliable, and built to scale
• Set effective metrics and delivery methodologies in Delivery teams to ensure success
• Management and mitigation of technology risks using proper governance
• Lead engagement with vendors and partners within specified domain to ensure delivery of OFX’s business outcomes.
• Set a Technical vision for the platforms/products in the cloud and data area
• Ensure engineering and other practices and processes are set, evolved, and adhered to by your Delivery Teams
• Facilitate architectural direction and decision making
• Work with engineering teams to evolve the tools used within the Data area, considering the broader OFX landscape

As the Senior Lead – Strategy, you will play a pivotal role in developing and driving the strategic direction of TAL. Working closely with TAL’s business units, you will support with the identification, analysis, development, and recommendation of strategic initiatives.
You will help facilitate and deliver the annual strategy process of TAL, including the development of the Board Strategy Day Workshop materials and reporting to TAL’s parent company, Dai-ichi Life.

This is a permanent role, working flexibly from our Sydney office.

In this role you will: 

• Drive critical thinking to define and assess the overarching strategic themes to enable TAL to pursue its Purpose.
• Evaluate external factors and market trends to identify potential strategic risks and growth opportunities for TAL, keeping key decision makers informed.
• Lead strategic projects and initiatives to improve strategic planning and to create shareholder value for TAL.
• Lead the development of strategic narratives and communicate clear insights and recommendations to senior leaders in the business or key decision-makers.
• Develop reports and presentations for the Board and Executive Team and interpret complex material for Board and Executive Team strategy planning.
• Research, evaluate and recommend strategic initiatives that are of benefit to TAL (e.g., growth opportunities, corporate development opportunities).
• Lead the team, making sure that the appropriate people plan is in place to recruit, retain, train & develop people effectively.
• Build strong networks across TAL to encourage cross-functional connections and knowledge sharing, and work collaboratively with internal and external stakeholders.

“People don’t just value my perspective, they trust it –and that’s powerful.”

• Collaborate for Success: Drive Ongoing Marketing and Sales Programs with Partners.
• Work for a culture that values its Employees
• Fulltime, Hybrid, Sydney Based

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work.

Reporting to the CEO, LEAP APAC – you will work directly with our partners to create and implement on-going marketing and sales programs.

WHAT YOU’LL DO

• Development and implementation of the yearly strategic partnership plan which may include advertising, conferences & events including in-house webinars and seminars, membership discount schemes, speaking opportunities and joint collateral.
• Transformation of old sponsorship strategy into a 'strategic partnership' plan with a deeper relationship with associations to penetrate membership base
• Establish new relationships and seek out new partnership opportunities to ensure coverage of high priority segments and new products as needed by the business.
• Hold key relationships with industry associations with overall objective of leveraging association membership base to achieve revenue objectives.
• Initiate on-going conversation and interaction between IT and associations foster relationships and increase brand favourability with high-level industry influencers.
• Negotiation of partnership agreements (both renewal and new) with industry associations to drive new and referral business, generate new leads and retain current customer.
• Strategise and implement conferences & events from creative, brief, to execution
• Ensure smooth execution of events (with the help of marketing assistant) which may include designing of booth space, logistics/courier
• Ensure all attending external conference are properly briefed via Fact Sheet ensuring IT attendees agree on business objectives
• Implement new and improved processes to aid assessment of partnership opportunities, measure ROI and record feedback with aim to avoid ambiguity and help structuralise decision making process
• Maintain positive relationships with industry associations in the legal, corporate and practice management industries
• Be the go-to person for all partnership related queries for internal stakeholders and external associations
• Provide recommendation, collate feedback, assess/consider all internal stakeholder comments for all partnership proposals before deciding to proceed or decline.
• Working closely with Content and Digital Manager to ensure coverage and generate interest/awareness from potential Clients for Partners.
• Ensuring partnership entitlements are fully utilised
• Build trusted relationships with new and existing clients, and certified LEAP Partner Network consultants
• Identify and resolve issues, complaints, and enquiries from team members, clients and LEAP Partner Network
• Manage LPN documentation, policies and procedures (internal and external team members) including assisting with the preparation of resource and training materials
• Monitor certified consultants’ pipeline and delivery of work to maintain certification
• Report figures to the CEO on a weekly basis
• Organise & implement required training, presentations and events
• Provide onsite and online training with the LEAP Partner Network covering all functionality in the LEAP software and processes, including Salesforce accuracy
• General Troubleshooting

WHAT YOU’LL BRING

• Exposure to Legal Sector either from a financial or file management perspective
• Experience in Bookkeeping and/ or accounting
• Demonstrated organisational and time management skills as well as the ability to meet deadlines.
• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role
• Ability to present training sessions and deliver business plans to a variety of audiences.
• Demonstrated ability to work under pressure, and be flexible and adaptable in a changing environment.
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job and look for new opportunities both within the team and with the Partner Network
• Proven ability to manage internal and external teams to drive business outcomes

WHAT YOU NEED TO BE REALL GOOD AT

• Building trust – interacting with others in a way that gives them confidence in one’s intentions and those of the organisation
• Gaining commitment – Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
• Facilitating change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
• Continuous improvement – Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions
• Planning and organising – establishing courses of action for self and others to ensure that work is completed efficiently

JOB STYLE (THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES/RESPONSIBILITIES)

• Challenging work – working on difficult or demanding tasks requiring substantial effort and commitment
• Task variety – working on several different tasks or projects, doing different activities day to day, working on a variety of projects with diverse demands
• High involvement member – working in a participative, empowered environment
• Continuous learning – increasing knowledge and skill when circumstances call for additional learning
• Relationship building – developing and maintain ongoing working relationships with others requiring interaction and mutual support

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

You will be taking on a 12-month role as a Product Manager for Retail Payments within our Retail Payments team. You will be responsible managing products and services across its lifecycles within the Retail Payments portfolio. This involves product management and performance monitoring of debit card issuing, channel enablement and upcoming retail products. You will also collaborate with internal cross-functional teams to identify opportunities for product scaling adoption, development and future enhancements. You will support product management activities with our customers and end users to extend AP+ products and services to drive increased transaction volume, revenue streams and market share. 

You will be responsible for:

• Lead end-to-end coordination of action plans for Retail Payment products through the full product lifecycle, driving transaction growth and enhancing customer experiences.
• Assist with driving product adoption and usage including working with the AP+ Marketing team to develop collateral for Retail Payments portfolio.
• Evaluate promotional plans to ensure that they are consistent with AP+ Strategy.
• Develop and monitor appropriate reports and dashboards for product performance. 
• Undertake analysis of Retail Payments products and services using product intelligence, market research and business data.
• Contribute to the design and implementation of Retail Payments products and services to facilitate the scaling and management of our products and services. 
• Support prioritisation of new ideas and initiatives for Retail Payments product development that the message is effectively conveyed.
• Work with Compliance and Certification teams to manage product lifecycle and compliance activities.
• Engage with key external stakeholders (e.g. customers, industry bodies, and service providers) as required and in conjunction with other key AP+ representatives on specific topics or issues relating to your product portfolio.
• Manage inbound inquiries and interest from third party organisations.
• Work with other parts of the AP+ organisation to explore and execute on opportunities to integrate with other AP+ capabilities.

In order for you to be successful in the role, you’ll have:

• Minimum 3 years’ experience in product management.
• Demonstrable experience in positive stakeholder management and sound relationship management of third parties.
• A track record delivering, scaling, growing and retiring a portfolio of B2B products in market.
• Experience in managing a diverse product portfolio and sound understanding of product strategy and product development.
• Demonstrated experience analysing and interpreting product, market and financial information and make fact-based recommendations.
• Experience analysing customer insights and determining future research needs to inform project / product development.
• Specific payments or card knowledge and experience.
• Understanding of end-to-end payments network across the entire value chain.

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application. We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

About the role

This newly created role sits within our commercial team (Growth), which is an essential part of the future growth success of Ofload. We focus on sharing our technological capabilities with freight owners throughout Australia and bringing innovation to their supply chain. You will be accountable for maintaining and upselling the current customer portfolio and driving the share-of-wallet strategy.

What you will be accountable for

• Contribute to the growth of Ofload’s client portfolio, continually seeking opportunities to grow our business, with a specific focus on share of wallet growth
• Build strong ongoing relationships with our clients at all levels of their business, understanding their pain points and ensuring their needs are met.
• Client Management - Manage allocated portfolio of customers, manage MBRs, QBRs and build joint development plans to grow the business.
• Engage in critical analysis of our client engagements, offer insights and propose strategies to improve performance.
• Interpret Ofload’s growth strategies, and work collaboratively with the product and operational department to achieve this.

What you will bring

• You are a farmer, with a strong track record of proactively building and maintaining relationships across small and large client accounts.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with impact.
• You have B2B account management experience in the supply chain space.
• You are passionate about the industry and solving challenges in the supply chain space.
• Proven creative problem-solving approach and strong analytical skills.
• You have a strong sense of ownership, tenacity and commitment.
• You are adaptable to work in a startup environment where things change quickly!

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Reporting to the F&B Operations Manager, the Assistant Restaurant & Bar Manager duties will include;

• Providing leadership and support to our F&B team, empowering them to create exceptional experiences for our guests
• Developing your team and coaching them on internal procedures and service culture
• Liaising with all internal stakeholders to allow for the effective operation of our Restaurant & Bar
• Be a 'Service Spotter' ensuring the Restaurant & Bar environment is well maintained, clean and everything is ready for service
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.