BizCover is a leading global InsureTech, providing Small Businesses with the simplest way to get their business insurance sorted. 

We are looking for a new Account Executive who will join our dedicated BizCover for Broker department who are responsible for delivering a first-class service to all brokers who are in contact with the business. The broker platform is a high-tech platform that makes insurance look easy, offers transparency and efficiency and is completely unique to the insurance industry. 

This role is responsible for strengthening existing relationships with our brokers as well carrying out administrative functions.  We need someone who is confident, hungry and can thrive in a busy environment to meet business deadlines.

Our broker platform is highly successful and has huge opportunities to grow and bring in more revenue, so you will be part of a high performing team having a direct impact on the business.  

Day to day responsibilities -

• Manage a high volume of telephone calls and email leads from both brokers (inbound/outbound) and internal consultants.
• Ensure all broker requests are managed within agreed service standards whilst also adhering to the process requirements of the business.

• Work closely with the underwriting team to find solutions for brokers who have referrals or renewals in special circumstances.
• Actively follow up / convert New Business Leads that come into the team daily
• Ensure that a high level of product, process and systems knowledge is always maintained
• Report back to the business on broker / product feedback
• Continually promote the features and benefits of BizCover for brokers platform
• Responsible for all policy maintenance, policy documentation and educating brokers in the benefits of BizCover for Brokers platform.

• Tier 1 or 2 in General Insurance Broking is desirable but not essential
• 1 to 2 years Insurance experience

• Strong verbal and written communication skills and high levels of attention to detail, accuracy and professionalism
• Previous experience in a similar role ie Broker Assistant, Underwriting Assistance, Senior Account Executive etc.
• Capable of working on various computer systems.
• Someone who takes initiative and is business savvy to find new ways to maximize opportunities
• High attention to detail to minimize errors
• Positive attitude

• Hybrid working model with flexibility to work from home 3 days a week and 2 days a week in the CBD office or work totally remote if outside of Sydney.
• Exciting and rewarding team culture
• Quarterly bonus
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants do better

Who are we?    

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are  

You are a passionate wordsmith with a flair for SEO. If you thrive on crafting compelling content that not only resonates with audiences but also ranks high in search results, this is the perfect opportunity for you. 

In this role, you’ll have the chance to work with talented professionals who share your enthusiasm for the written word and creating impactful digital experiences. Your mission is to enhance our online presence through strategic content creation that drives engagement and conversions.  

Please note we are only accepting applications based in Australia.

What you will do   

• Work closely with our Content Marketing Manager to craft SEO-friendly written content, such as blogs, articles, and landing pages, to boost Humanforce’s visibility and ranking in Google search results. 
• Partner with our SEO Specialist to implement the SEO strategy, focusing on both on-page and off-page initiatives to enhance our organic search rankings. 
• Perform in-depth keyword research to pinpoint target keywords and optimise website content accordingly. 
• Engage in link building initiatives to strengthen the backlink profile of Humanforce's websites. 
• Stay abreast of industry developments, search engine algorithm changes, and SEO best practices. 
• Work with the wider marketing team to weave SEO strategies into our digital marketing efforts. 

What you’ll need  

• A degree in Business, Marketing, or Communications/Journalism. 
• At least 2-3 years of experience in a similar role within a SaaS company (experience in other industries is also welcome!) or experience in an agency focusing on SEO copywriting and general SEO strategies for clients. 
• Demonstrated hands-on experience with essential aspects of content, technical, and on-page SEO strategies.  
• A solid grasp of digital marketing principles and how SEO contributes to enhancing organic traffic and overall website performance. 
• Comprehension of the distinctions between SEM and SEO, along with the unique contributions each makes to a comprehensive marketing strategy. 
• Outstanding written and verbal communication skills; ideally, some experience crafting short-form content (like blogs) based on detailed briefs. 
• Keen attention to detail. 
• Intermediate proficiency using SEO tools such as Semrush, Ahrefs, and Google Suite (Analytics, Tag Manager, Search Console, etc.). 
• Ability to work independently while being comfortable reaching out for assistance when necessary. 
• Strong problem-solving and critical thinking skills, with the ability to exercise sound judgment and function efficiently in a fast-paced environment. 
• Exceptional organisational and time management skills, with the ability to work on multiple projects simultaneously. 
• Adeptness in conducting research and sourcing information (using Google, etc.). 
• Results-oriented mindset. 

Some ‘nice to haves’  

• Familiarity with the HR or workforce management software landscape is an awesome bonus but not mandatory. 

Our values   

• We are bold   

• We are all in   

• We are customer obsessed   

• We do what we say  

• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits   

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1 learning    

• Paid parental leave and Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)   

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.     

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant