We have an opportunity for a Client Experience Executive to join our team on a 12-month paternity leave contract. In this role, you will be responsible for the tracking and delivery of client projects, ensuring our customers have the best possible experience with Nine.

The work you will do will contribute meaningfully to our ambition to become the partner of choice for Australian brands and deliver world class media and marketing solutions to them through our content and distribution platforms.

You will work collaboratively across different divisions within our business from content partnerships, through to creative and production to consistently deliver project outcomes that meet and exceed client expectations. Through a thorough understanding of our customers’ needs and goals they will ensure quality in execution. You will also be looking for ways to optimise a client’s experience to deliver valued and memorable customer interactions which deliver commercial outcomes.

Day to day you will:

• Work as an expert project manager to ensure you deliver a market leading experience to our clients. You must be highly organised and capable of managing multiple teams and projects at different stages
• Gain a solid understanding of our client project objectives so each individual project is executed efficiently with great attention to detail. Be a problem-solver who can act quickly and effectively. 
• Effectively manage conflict resolution, and compliance on client deliverables
• Deliver collateral to demonstrate the effects of partnerships throughout active periods of campaigns as well as looking for opportunities to surprise and delight partners

WHY IS THIS AN EXCITING OPPORTUNITY:

Performics Australia is part of a Global Performance Marketing Network built for the relentless pursuit of results. We offer full service Performance Marketing with solutions across paid, owned and earned channels.

We uncover consumer intent for Australia’s premium brands. We drive performance no matter what the KPI and we optimise for action so we can continually improve and deliver exceptional performance.

Our clients and partners benefit from the combined investment and innovation that comes from being a part of Publicis Groupe, the second largest communications company in the world.

ROLE OUTLINE:

The Performance Media Executive is responsible for supporting campaign implementation and set-up across all digital channels (paid social, paid search, and programmatic). The role will involve managing optimisations & campaign insights to drive media planning for the clients. 

WHAT WE WILL OFFER YOU!

Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world’s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE, EmbRACE and Ecologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave (after 2 years of service).
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks (based on tenure) paid primary carer leave, secondary carer swap and Cub Care leave.
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network.

WHAT YOU'LL BE DOING: 

• Own the media performance process from activation (buying & trafficking) to converting (optimisation & reporting) of campaigns
• Setting up and optimising campaigns across paid search, paid social and programmatic
• Communicate with the client on reporting, competitive and creative specs requirements
• Implement bid management technology and automated bid rules across campaigns to drive performance 
• Ensure finances & budgets are completed with accuracy
• Create a positive relationship with key media and technology partners e.g. Google, Facebook, DBM, Trade Desk

WHAT YOU’RE LOOKING FOR:

• A culture where you feel empowered to seek out challenges
• A family feel and an incredibly loyal environment learning from and working amongst some of the best in the industry
• A range of development and learning opportunities that fit into your working week, complement your career path and deliver value when you put them into practice

KEY SKILLS & EXPERIENCE: 

• Minimum 1-2 years experience in a performance/digital role, ideally in a marketing agency 
• Experience implementing campaigns across digital channels including paid search, paid social, and/or programmatic 
• Experience working on tools such as CM360, Google Ads, Adobe Analytics, Google Analytics, DV360
• Strong grasp of Microsoft Office programmes, especially PowerPoint and Excel
• Experience of working within a fast-paced agency environment with high-value clients
• Confident, comfortable, and professional when communicating with clients and third parties

SOFT SKILLS  

• Positive attitude and a strong passion to learn & grow in the performance/digital space 
• Self-assured, resilient, and able to thrive in a fast-changing role
• Comfortable in managing workload and setting/communicating realistic expectations for your own work
• Able to work as part of a larger team and build relationships
• Team-oriented and keen for others to succeed with you
• Contribute positively to performance team WIPs and digital forums

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.

Previous experience would be great, but not essential as we provide full training from the best in the business.

These are opportunities to continue or kick start a very rewarding career in the automotive industry.

Whilst you are training your day will consist of:

• Learning about vehicle brand and features.
• Understanding customer needs.
• Developing and maintaining a customer database.
• Learning the Dutton Wholesale processes and systems.
• Delivering exceptional customer service whilst assisting our clients to find the right vehicle.