As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with consumers and financial firms to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Our Banking and Finance teams deal directly with consumers and financial firms to help resolve and investigate complaints. Dispute Resolution Specialists handle complaints with various issues including: 

• Disputed transactions including scams 
• Responsible lending
• Credit reporting
• Misleading and unconscionable conduct
• Financial hardship
• Credit reporting including default listings and Repayment History Information 
• Charges including interest and fees
• Privacy and confidentiality
• Disclosure and instructions.

We are seeking a Corporate Finance Senior Analyst, who will be responsible for providing high-quality analysis and insights, building and reviewing financial models, information gathering and processing, preparing presentations and project support to contribute to the delivery of strategic initiatives. 

To be successful in this role will require the ability to problem solve, to evaluate large amounts of data and information related to market conditions, to summarize strategy and scenarios in a power point or excel worksheets, to develop relationships, and to work collaboratively with stakeholders, both internally and externally.

Responsibilities

• Provide analytical support and conduct both qualitative and quantitative research;
• Design and build financial models to assist with business valuations, planning and scenario & sensitivities analysis to inform stakeholders of viable solutions and options;
• Establishing benchmarks and measuring projects against these benchmarks;
• In-depth financial due diligence;
• Preparation of reports, including due diligence reports and other internal documentation;
• Support the development of business cases;  
• Manage own time to deliver on and contribute to work priorities that support the delivery of various projects;
• Evaluate whether separate initiatives are aligned with centralised corporate strategy;
• Provide high quality, detailed objective analysis and advice within specified timeframes;
• Develop a knowledge of various workstreams and work flexibly across priorities as required to deliver key outcomes;
• Assist with development of financial forecasts and scenarios for various Viva Energy business units;
• Communicate effectively with key stakeholders to ensure outcomes are achieved through collaboration and are aligned with the business’ expected outcomes. Consult with management and suggest improvements based on analysis performed

Skills

• Excellent written, oral and verbal communication skills
• Strong data analysis skills and financial literacy
• Advanced Microsoft Excel skills, Power BI
• High degree of computer literacy including proficiency with Microsoft Office programmes
• Strong commercial acumen
• Highly organised
• Effective time management and prioritisation skills.

Are you at the top of your finance game but seeking a new challenge?
Do you take pride in driving growth and leaving your mark on an organization?
Ready to be part of a high-growth journey with a future-focused company?

The Company

Our client might be an SME but they have big growth plans and are ready for someone to bring their financial expertise to take them to the next level. This company is at the forefront of modern architecture, known for delivering award-winning architectural facades through their unique, 3-dimensional product designs. Since 1997, they have combined manufacturing excellence with creative innovation to build a reputation that sets them apart in the industry, bolstered by patented products that offer a distinctive competitive edge. With a solid turnover of $13M and plans to scale to $50M, they are poised for significant growth, including export opportunities.

Are you a seasoned Financial professional with the drive, experience, and strategic acumen to help steer the business towards its ambitious growth targets?

The Job

• Overseeing all aspects of financial operations, including accounts payable, receivable, invoicing, and credit reporting
• Producing monthly financial reports, lodging BAS, and maintaining compliance
• Leading day-to-day finance department operations and optimizing processes for efficiency
• Assisting with potential mergers and acquisitions
• An understanding of the manufacturing sector would be useful to inform strategic financial decisions
• Demonstrating commercial and financial acumen to influence decision-makers and impact company performance

Who We’re Looking For: 

The ideal candidate is a Finance Manager or Financial Accountant with a minimum of 10 years of experience, whether you have worked in a bigger business or in SMEs you will enjoy the challenge of taking this business to the next level. You are hands-on and thrive in fast-paced environments, skilled at balancing strategic oversight with the practicalities of managing daily financial operations.

Key Attributes:

• Business acumen: Proven ability to influence and challenge senior leaders
• Creativity: Think quickly and innovatively when addressing financial challenges
• Drive: Persistence and determination in chasing opportunities and delivering results
• Efficiency: A systems-driven approach to process improvement
• High energy: Focused, determined, and able to drive performance across the finance function
• Continuous improvement mindset: A thirst for learning and developing new ways to optimize finance operations
• Track record of success: Demonstrated year-on-year performance growth in previous roles

What’s in It for You?

This is a rare opportunity for a senior finance professional who wants to make a lasting impact on a high-growth business. 

They offer an executive-level salary package at $140,000 - $160,000 (doe) and bi-annual profit share, and you’ll have the autonomy to shape the future of the finance department. With a committed, results-driven team behind you and significant growth potential ahead, this is the perfect role for a finance leader who wants to leave a legacy.

If you’re ready to take the reins, drive change, and leave a lasting legacy, this is the perfect opportunity to showcase your expertise.

Submit your cover letter detailing your extensive experience and interest in this high-impact opportunity, and become part of a forward-thinking team that values innovation, results, and growth.