An exciting opportunity has arisen for a suitably qualified Finance Manager to join our Real Estate Management Services team to ensure the accurate and timely delivery of monthly financial reporting for the account.

Based in Parramatta CBD and reporting to the General Manager, the Finance Manager will provide high quality services to internal and external clients and ensure streamlined accounting procedures to improve efficiencies.

Some of your key responsibilities will include:

• Responsible for the financial management and reporting of the asset including income and expenditure, capital works and financial analysis.
• Working together with the General Manager and Building Services Manager, coordinate and manage the preparation of operational and capital expenditure budgets, forecasting and any other financial requirements as directed by the client.
• Prepare Retail outgoings budgets and outgoings reconciliations.
• Attend to all internal and external auditor queries for the trust account and retail outgoings audits.
• Assist all Tenant and Client queries and issues in relation to finance and property management related issues

Reporting to the Head of Finance, the Business Analyst will work to partner with business units to provide advice on proposed investments, programs, initiatives and business cases. You will oversee and conduct modelling of the costs and benefits of future scenarios, and present information to help decision-makers manage the system efficiently and effectively. You will collect and analysing financial, economic and activity data from across the TOMRA Collection services systems. You will also contribute to building the role, culture, relationships and reputation of this new function.  

Duties include but are not limited to: 

• Working collaboratively with key business partners to achieve goals in a timely manner whist protecting the Company’s interests. 
• Work with internal stakeholders on commercial opportunities 
• Undertaking financial and strategic analysis including development of financial models and analytics 
• Leading end-to-end investments governance framework for both capital and large OPEX investments 
• Performing accurate and timely ad-hoc financial and strategic analysis as required  
• Contributing to and leading elements of strategic business planning 
• Documenting as-is and to-be processes 
• Facilitating workshops 
• Analysing business processes 
• Providing, creating and presenting financial outcomes to stakeholders and local business  
• Process mapping, data migration and agile ways of working 
• Ensuring you take reasonable care for your own health and safety 

Do work that matters

The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

See yourself in our team

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

What we are looking for

• Previous customer service experience and exceptional customer service skills is essential
• Finance experience or an interest in banking is desirable
• Someone who thrives in a busy environment
• Having a resilient nature is essential in this role
• The ability to master different technologies and multitask

Roster

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday - Sunday
• 7.00am-10.00pm
• You will need to be available to work weekends on a regular basis (every 3-6 weeks)

Training commences on the Monday 13 May  with all new starters undergoing 4 weeks of mandatory full time training, Monday to Friday 9-5pm.

*Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.  

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

The Opportunity

This is your opportunity to bring your industry leading telephone-based sales and Life Insurance experience to our AIA Financial Services department.  

This critical role is responsible for the management and provision of leads from referral partners in relation to Life Insurance, Private Health Insurance and Financial planning needs. You will be committed to making a positive difference in our customers lives by helping them see the connection between financial wellbeing, and physical and mental wellbeing.   

To do this successfully you will:

• Provide excellent customer engagement by owning the referral process and ensuring the most appropriate offering based on the customer
• Assisting customer queries over the phone through inbound/outbound calls as well as digital channels
• Educate our customers on the full range of products and services, so they can make informed decisions on what is appropriate for their needs
• Build your knowledge of the Advice industry, legislative changes and attend professional development and compliance training sessions
• Be curious and interested to continuously grow your knowledge and learning to provide a better service to customers
• Collaborate with different parts of the business to help with ongoing business initiatives

Successful applications will demonstrate:

• RG146 Qualified (General Knowledge, Life Insurance, Superannuation)
• Demonstrated ability working in high volume, fast paced telephone-based sales environment, 
• Working within a regulated environment with a strong focus on compliance and quality is highly regarded
• Excellent communication skills both written and verbal
• Well-developed rapport building and customer engagement skills
• Exceptional organisational and time management skills
• Strong work ethic with a high level of personal accountability

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life every day
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

AIA is different. Are you? If you are interested in joining AIA, apply by following the link below