At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers!

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai and Saudi Arabia are priority markets. Join the business that's changing the way Australians buy and sell cars!

High volume business with huge growth opportunity!

About the role:

We are looking for a professional, friendly, multi-skilled individual to join us as our Finance and Business Manager to guide and help customers through their finance applications when they buy their car. You will be assisting customers navigate finance options at the time of check-out and will be screening and assessing customers to find them the best finance option while providing exceptional customer experience throughout the process.

The role will be based out of our location in Morningside QLD on a 5 day roster including Saturdays.

• Minimum 2 years experience as a finance consultant / broker / business manager, preferably in Asset Finance or car dealerships
• Cert IV in financial services (good to have) or equivalent and / or relevant tertiary qualifications
• Assessing customers' needs, creditworthiness and affordability using data shared by customers and from credit agencies
• Provide exceptional multi-channel (calls, emails) assistance to our customers through their finance application using your deep knowledge of car loan products
• Acting as a liaison between lenders and customers to help customers navigate through declines or requests for more information from lenders
• Acting as trusted advisor to customers looking to purchase other ancillary products such as Extended Warranty and tinting from Cars24
• Passion and go-getter attitude to achieve strong customer outcomes
• Excellent communication skills with ability to explain and resolve queries regarding financial products to customers
• Proven customer service background with experience in both inbound and outbound calls to customers
• Flexibility to work with new and changing technology platforms
• Attention to detail to make sure all I's are dotted and T's are crossed in the entire customer loan journey
• Be prepared to undergo a police and background check

• Competitive salary package and exceptional employee benefits!!
• Industry leading OTEs
• Monthly Phone Allowance + More
• Great Employee Benefits
• OTE - $130K+ uncapped earnings (base + super + Commissions)
• Employee Assist Program
• Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage

• Thorough training program to kickstart your banking career  
• Access to extensive employee benefits & discounts 
• Be part of a collaborative and high-performing culture

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.

20 hours per week: 

• Monday to Friday: 9.15am to 2.15pm

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.   

See yourself in our team 

As the Customer Banking Specialist in our Albany Branch, you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  
• Support customers with enquiries, maintenance on accounts and process applications for credit products    
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes   
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture  

We’re interested in hearing from people who have  

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   
• Excellent communication skills & the ability to articulate financial terms in a clear way  
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do  
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

With us, you’ll help customers make informed financial decisions to achieve their goals.  

If this role matches your experience and career goals, apply today! 

Aboriginal &/or Torres Strait Islander people encouraged to apply

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

20 hours per week:

• Monday 9.15am – 1.15pm

• Tuesday 9.15am – 1.15pm

• Wednesday 9.15am – 1.15pm

• Thursday 9.15am – 1.15pm

• Friday 9.15am – 1.15pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Charlton Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

You will be joining one of our Multi-Channel Branches!  
 

What is a Multi-Channel Branch?
 

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers 

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank

• You are passionate about helping customers turn their financial dreams into reality

• We are a customer and community focused network of branch colleagues

• Together we can create brilliant customer experiences that matter

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

You will be joining one of our new Multi-Channel Branches!

In addition to the below, as a part of the team at one of our new Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).

• Part Time 22.75 hours based in Moruya Branch

• Monday: 9.00am - 4.00pm

• Tuesday: 9.30am - 1.30pm

• Thursday: 9.00am - 4.00pm

• Friday: 9.00am - 4.00pm

See yourself in our team 

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters 

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.  

More specifically you will:  

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options  
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied  
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  
• Perform interviews and process applications for personal loans, credit cards and associated products  
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist  
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions  
• Engage with customers by participating in community events and fundraising activities  
• Look out for the safety and wellbeing of your team  
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement  

We’re interested in hearing from people who   

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do 
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs 
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.   

If this sounds like the role for you then we would love to hear from you. Apply today!    

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

25 hours per week:

• Monday: 10.00am – 3.00pm

• Tuesday: 10.00am – 3.00pm

• Wednesday: 10.00am – 3.00pm

• Thursday: 10.00am – 3.00pm

• Friday: 10.00am – 3.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Benalla Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

PLEASE NOTE: The successful applicant for this role, will join our relief team. In addition to supporting the Benalla Branch, you will also support the Mansfield and Euroa Branches. TRAVEL WILL BE REQUIRED FOR THIS ROLE.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

The Opportunity

This is your opportunity to bring your industry leading telephone-based sales and Life Insurance experience to our AIA Financial Services department.  

This critical role is responsible for the management and provision of leads from referral partners in relation to Life Insurance, Private Health Insurance and Financial planning needs. You will be committed to making a positive difference in our customers lives by helping them see the connection between financial wellbeing, and physical and mental wellbeing.   

To do this successfully you will:

• Provide excellent customer engagement by owning the referral process and ensuring the most appropriate offering based on the customer
• Assisting customer queries over the phone through inbound/outbound calls as well as digital channels
• Educate our customers on the full range of products and services, so they can make informed decisions on what is appropriate for their needs
• Build your knowledge of the Advice industry, legislative changes and attend professional development and compliance training sessions
• Be curious and interested to continuously grow your knowledge and learning to provide a better service to customers
• Collaborate with different parts of the business to help with ongoing business initiatives

Successful applications will demonstrate:

• RG146 Qualified (General Knowledge, Life Insurance, Superannuation)
• Demonstrated ability working in high volume, fast paced telephone-based sales environment, 
• Working within a regulated environment with a strong focus on compliance and quality is highly regarded
• Excellent communication skills both written and verbal
• Well-developed rapport building and customer engagement skills
• Exceptional organisational and time management skills
• Strong work ethic with a high level of personal accountability

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life every day
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

AIA is different. Are you? If you are interested in joining AIA, apply by following the link below

Title:

The Company