The Desktop Support Engineer is part of a highly technical engineering team responsible for providing technical support and maintenance for desktop computing environments within an organization..

This role will be a unique blend of hands-on delivery providing technical assistance to end-users by troubleshooting hardware, software, and network-related issues. Respond to help desk tickets, identify problems, and implement effective solutions to ensure minimal disruption to user productivity. This includes receiving, prioritising, documenting and actively resolving end user requests.

There are a number of technologies that we envision being part of our future, or valuable skills that will make understanding our existing architecture easier. Problem resolution may involve the use of diagnostic and tracking tools as well as a requirement for the individual to give in-person, hands-on help desk advice.

• Reporting to Vice President of Engineering & IT
• Commencing ASAP
• 100% In-Office requirement working Monday – Friday

What will a normal day look like? 

• Provide first line support for all IT related Issues and problem
• Provide technical desktop support to staff including computers, laptops, phones, printers, network patching, Wi-Fi etc.
• Field and prioritise requests from end users in a prompt and courteous manner and work to resolve them
• Escalate requests when required, to the appropriately skilled IT Level 2 or 3 resource
• Perform root cause analysis for Help Desk requests
• Providing configuration management and security compliance for the software and hardware.
• Apply diagnostic tools to aid in troubleshooting as and when required
• Perform post-resolution follow up to ensure user satisfaction and proper problem resolution
• Maintain the IT Asset Register & IT Service desk
• Learn appropriate software and hardware utilised by TSA such as MS Office applications
• Assisting Systems or Database Administrators with IT requests
• Assist team members with tasks as required and outlined in the Project scope
• Developing and updating standard operating procedures and documentation.
• Completing service requests or incidents tickets in support of the business.
• Maintain accurate inventory records for desktop hardware and software assets. Track hardware and software lifecycles, plan for replacements or upgrades, and assist with procurement processes.
• Always be prepared to design and implement security countermeasures, when network vulnerabilities arise.

What’s in it for you? 

• Attractive base salary
• Ongoing support and development 
• Grow in a supportive team environment
• Health and wellness benefits

Overview

We are an Australian technology company creating the future of mobility with software-defined driverless transport. To build this new future and respond to growing demand, we are on the hunt to employ fresh thinking, technical minds to join our dynamic team, where we will continue to innovate and thrive together.

Applied EV develops safety-rated, autonomous-ready, digital control systems (Digital Backbone) and modular vehicle platforms (Blanc Robot), for global commercial applications. We are developing the next generation of mobility, where vehicles run entirely on software and are programmable, improving efficiency & sustainability.

Applied EV creates an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for technology, automotive and innovation to explore our open positions and join our growing team.

www.appliedev.com

Role Purpose  

You will lead design and development of hardware systems to be integrated into Applied EV products to demonstrate compliance to Applied EV’s system requirements and customer use cases.

Starting from architectural system level requirements you will develop innovative robust engineering solutions at a component and sub-system design level, applying knowledge of detailed design, material selection and manufacturing techniques for low volume manufacturing.

The core deliverable is to release designs, support their manufacture / procurement and to ensure both component and system level validation.  

Key Accountabilities / Responsibilities:  

• Support architecture and packaging reviews for area of expertise/ownership, provide criteria for acceptance in for each phase of product development.
• Design innovative, integrated, and unique solutions to engineering problems with an ability to articulate your design concepts and constructively critique alternatives.
• Develop and maintain component timing plans which align to master program timing.  Escalate issues with proposed recovery proposal to mitigate overall program risk.
• Support the establishment and ongoing maintenance of internal design standards.
• Undertake DFMEA and DFMA to support design execution.
• Develop and release manufacturing and assembly drawings.
• Execute base level FEA where appropriate with support from FEA Lead.
• Develop and execute unit level component tests liaising closely with the Integration & Test team.

The ideal candidate will have:

• A Mechanical / Mechatronics Engineering degree or equivalent experience with 8+ years’ experience as a Mechanical / Mechatronics Engineer in an automotive or related design role.
• Experience and high proficiency with common engineering tools for CAD modelling, 2D and analysis is necessary. CAD experience with Siemens NX, SolidWorks and Sim solid experience would be of preference.
• Strong knowledge of CAD/CAM software and drafting procedures with competency in GD&T.
• Knowledge and understanding of prototype and low volume production and manufacturing processes.
• Highly analytical mind, with exceptional problem-solving skills and attention to detail.
• An ability to transpose customer level requirements and industry standards into design criteria for execution. 
• Experience and understanding of Product Release Cycle from prototype to production including key deliverables of each phase. 
• Local and international collaboration from engineering design to component manufacturing. You will have a demonstrated capability of working with other engineering peers to design an optimised solution across an entire system.
• Are skilled in mentoring others and knowledge capture and sharing to assist in capability growth within the engineering teams.

 Other Useful Experience  

•  Experience working closely with electrical and software engineering teams on safety critical systems with human interaction. 
• Strong written and oral communication skills.
• Industry experience in robotics, automotive, machinery or similar.
• Execution experience in electric mobility technologies, thermal management (component and system level), body structures, chassis systems, braking solutions will be highly regarded. 
• Design or integration experience with high voltage systems.
• Experience in prototyping / proto build events.
• Ability to write clear and comprehensive technical documentation.

Candidates must have existing full working rights for Australia.

This role is 100% in office.

• The opportunity to have ownership over your responsibilities.
• Satisfaction in being at the forefront of creating the future of a new and growing class of autonomous electric vehicles.
• Work alongside a friendly and passionate team on cutting edge technology.
• Mentorship and development opportunities from a range of senior engineers who are experts in their field.
• The opportunity to take charge of your role and grow with the business.
• Enjoy kitchen facilities, including an on-site barista, with free snacks, drinks, lunch, fresh fruit and tea/coffee provided daily.