About the Role

Hiya Health is seeking an Allied Health Customer Experience Officer to join our dynamic team to be at the forefront of providing unparalleled service in our centres. If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team!  Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections  from the first point of contact, right through until they have met their treatment goals and beyond.

You will be part of a collaborative team, your role will include scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. You will work closely with our practitioners, other Customer Experience Officers whilst being supported by our Head of Intake and Engagement.

Duties & Responsibilities

• Managing customer enquiries promptly and comprehensively (both via phone, email, sms and in person) in a fast paced environment.
• Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
• Managing customer appointments (booking and modifying).
• Communicating with customers to ensure they can attend their services
• Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

About you

• Exceptional Customer service skills and Administrative experience (essential)
• Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
• Experience in medical reception, NDIS and other funding models (highly desirable)
• Experience in using client management systems, email and Microsoft suite (highly desirable)
• Be located in Australia and have rights to work in Australia

We look forward to receiving your application!

Next Steps
Just click apply!   If you would like further information, please contact Karen Hall via email: [email protected]

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

As a Collections Officer, you will focus on managing overdue accounts through direct communication with customers. Your primary responsibilities will include making outbound calls and handling inbound inquiries to negotiate payment arrangements, address customer concerns, and manage account status updates.

What you’ll do: 

• Manage your own portfolio of accounts by making outbound calls and responding to inbound inquiries to negotiate payment plans and resolve account issues.
• Work with customers to agree on feasible payment plans that aim to bring overdue accounts back into good standing.
• Assess accounts for potential caveats and manage related administrative tasks.
• Handle financial hardship cases, including assessing Statements of Financial Position and providing suitable solutions.
• Maintain and update accurate records of customer interactions, payment arrangements, and account statuses.
• Monitor and follow up on payment promises to ensure compliance and timely resolution of overdue accounts.
• Address customer concerns and provide clear explanations of payment options and account status.
• Identify and report any issues or challenges to the Collections Manager