• Good time management skills, able to work independently and prioritise own work schedule
• Self motivated with sound analytical skills and problem solving skills
• Excellent customer service and relationship building skills
• Good communication skills, both written and verbal
• High attention to detail, concern for quality and safety
• This role may require working with patients in their homes
• Must have and maintain a current Drivers License
• Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)
• Ability to provide an out of hours service to hospital wards and/or patients
• You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end
1. Customers feel supported and confident with FMC products
- Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio
- Demonstrate basic knowledge of renal disease and how FMC products benefit patients
- Provide technical resources (brochures, manuals etc) - Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.
2. Customers receive technical expertise as a value-add resource
- Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance
- Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required
- Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate
3. Carry out technical duties
- Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual
- Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.
- Inventory levels and fleet are maintained - Resolve any unexpected technical difficulties and other problems that may arise at any time.
- Communicate all maintenance and repair actions for information to customer management as required.
- Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection
- Promptly report all accidents, injuries and unsafe working conditions or practices
4. Support the achievement of business results and growth in patient numbers
- Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams
- Build and maintain positive/ value-add working customer relationships - Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.
- Monitor and report on competitor activities and provide relevant information to management
5. Individual work is performed in support of the local team and wider company
- Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
- Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
- Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met - Provide input and support to technical programs as required
- Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events
- Undertake other tasks as required