About the role:

As a UX Engineer at Ignition, you will play a key role in shaping the overall user experience across our product.

This role is focused on making our user interface more intuitive, polished, and consistent to create a seamless experience that is easy to navigate and use. You’ll not only write code but also work closely with our design team to evolve design patterns, remove user friction, and ensure a cohesive flow throughout the app.

This position requires both strong frontend technical skills and a passion for delivering high-quality, user-centred solutions, with a focus on balancing design vision with technical feasibility.

What your day to day will look like:

• Plan and execute ongoing UX improvements, refining the user experience and resolving usability issues to make the product more intuitive and user-friendly
• Help improve and maintain the component library to ensure our UI remains cohesive, reusable, and efficient across the product
• Work closely with designers, giving practical feedback to ensure that design goals are achievable without sacrificing technical feasibility or maintainability
• Support efforts to optimise frontend performance, enhancing speed and responsiveness for seamless user interactions across all browsers and devices.
• Collaborate with other frontend engineers, reviewing code and sharing insights to help the team consistently raise the bar on quality
• Stay sharp by keeping up with evolving frontend tools and best practices, and apply that knowledge to make the product and process better every day
• Document your work and decisions, ensuring the team has a clear understanding of how things work and why choices were made

How we do it

• We care about quality where it counts, ensuring the details align with our high standards while staying focused on delivering impactful improvements
• Collaboration is key, as we work closely across teams to ensure designers, frontend engineers, and product teams stay aligned and move toward shared goals
• We design for scalability and maintainability, prioritising solutions that can grow with the product and are easy to maintain in the long term
• Challenging assumptions is part of our process, encouraging open feedback and discussions to deliver better outcomes
• We iterate quickly, shipping small, incremental changes that provide value fast while continuously learning and improving
• Everything we do is centred on the user, whether it’s resolving usability issues or refining design patterns to create a smoother experience
• Accountability is essential, and everyone takes responsibility for the quality of what we build, from start to finish
• We stay current on best practices and share what we learn with the team, ensuring we’re always growing and improving together

We are looking for a Software Engineer to join our Data Domain.

As a member of our Data Services team, you’ll be responsible for developing, maintaining, and supporting data products leveraging all data available within Cuscal to create new value for our clients. This includes analysis, design, build, test, and documenting solutions according to approved current standards and best practice methodology.

In this role you will be responsible for:

• Preparing technical specifications and low-level design documents to meet user requirements and functional specifications.
• Designing and developing applications on Cuscal’s AWS platform using serverless and container services
• Implementing CI/CD pipelines and utilising IaC tools for provisioning cloud resources in AWS
• Analysing, designing, developing, and testing software solutions that meet user requirements according to approved IT standards and best practice methodology.
• Adhering to architecture, design, implementation, and security standards and best practices.
• Developing reusable software building blocks to enable faster delivery.
• Writing high-quality code that satisfies customer needs and follows the endorsed coding standards.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed.