The Support ML team aims to create better-than-human Customer Support experiences. Cash App holds people’s money, and building customers’ trust is absolutely essential to our brand. Providing fast and reliable help whenever the customer needs it is a major component of building that trust. 

As a member of the team, you will design, build and launch customer support features. We build our services over Cash App's ever-evolving infrastructure, and as a senior engineer on the team, you will embrace these changes and scale our tech stack to promote future evolvability. This is an exciting opportunity to make a direct, tangible impact on our product and work on projects that are critical to the business’s success. You'll be reporting to an Engineering Manager and working on a distributed team with members in the USA, Taiwan, Melbourne and Perth.

You Will:

• Be responsible for designing, building and managing the distributed services that enable us to automatically solve customer problems in real-time.

• Creatively solve challenging technical problems at scale, collaborating with engineers located here in Melbourne, Perth, Taiwan and the US.

• Demonstrate high code quality, good test coverage and other engineering best practices 

• Work hand-in-hand with ML Modelers to identify and integrate new data sources, heuristics and models, allowing us to scale our customer support operations.

• Collaborate with product, analysts, and modelers on planning and implementing great customer support experiences 

• Have autonomy to research and achieve outcomes with support when you need it

• Contribute to the growth of our development capabilities through mentoring and supporting fellow engineers

• Own your solutions from design through to operation: we are all on the pager!

We are open only to candidates from Sydney or Melbourne who have unrestricted working rights.

IQVIA is a world leading provider of information, services and technologies dedicated to advancing healthcare by driving improved decision-making. Within a rapidly evolving environment, IQVIA’s unique portfolio of data assets, research and analytical capabilities, and technology solutions enables us to make intelligent connections for our clients. We support a broad range of stakeholders across the life sciences industry, treatment providers and payers, providing insights which drive innovation and improve patient outcomes.

We are seeking a Fieldwork Manager to join the Integrated Research team at IQVIA ANZ, a premier healthcare market research provider in Australia. This team excels in offering a wide range of research solutions to an extensive client base in the MedTech, consumer health, and pharmaceutical sectors. Our core strength is our profound engagement with healthcare professionals, particularly Oncologists, which is the cornerstone of our in-depth market research.

As the lead of our customised fieldwork operations, you will drive the strategic planning and execution of field activities, ensuring the generation of high-quality data and insights that propel our research forward. You will oversee field activities from start to finish. Demonstrated experience in building relationships with diverse stakeholders, including doctors, patients, and research teams, is essential for the successful fulfillment of this role.

Qualifications:

• Experience cultivating and sustaining relationships with doctors

• Solid understanding of the life sciences and/or health service industry

• Working collaboratively within a matrix organisation to achieve team objectives

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

JR0000010233

•          Continuing | Full-Time

•          Academic Level B | $106,403 - $125,917 p.a. plus 17% Superannuation

•          Location: Bedford Park / Kaurna Country 

•          View Position Description 

About College of Education, Psychology and Social Work 

Through our world-class teaching and research, we equip students with the skill, commitment, and vision to protect vulnerable communities and advance human development. The College is dedicated to cultivating bright minds and inspiring innovative, passionate, and highly skilled graduates for future ready careers, and delivering connections for life. 

 
About the Role 

The Early Childhood landscape is evolving in South Australia and Flinders is positioning itself at the forefront of these changes to support the Early Childhood workforce. Flinders University is seeking an experienced and knowledgeable Lecturer in Early Childhood Education, specialising in birth-5 education and care.

As the successful candidate, you will produce quality research and deliver undergraduate and/or postgraduate teaching, and demonstrating expertise in Early Childhood Education, inclusive of birth to 5 years across the programme.

You will also contribute to strengthening existing partnerships or exploring new partnerships with external stakeholders that have potential for providing improved teaching, learning and/or research outcomes for the University.

Some of the key responsibilities of the position are:

•          Planning and delivering ethical, high quality and innovative research through activities such as quality publication, external grant acquisition, scholarships and presentations that aligns with the College’s areas of research strength.

•          Contributing to the organisation, planning, delivery, and evaluation of teaching primarily within the suite of undergraduate and/or postgraduate topics/courses, with a focus on birth-5 Early Childhood Education, through topic coordination and the development of innovative teaching materials for face to face and online modalities appropriate for the discipline.

•          Delivering inspiring and innovative teaching informed by in-depth knowledge and experience of Early Childhood Education and development for children aged birth-5.

•          Demonstrate approaches that enhance the student experience and support students with academic and/or other challenges impeding their academic progress.

•          Contributing to supervision and mentorship for students undertaking complex WIL, Honours and/or Research Higher Degree.

About You 

To be successful, you have completed a PhD, or equivalent qualification in Early Childhood Education or related field. You have high-level and in-depth knowledge and experience of birth-5 Early Childhood Education and Care, including child development, infant and preschool education, and play pedagogies.

You possess excellent oral and written communication skills and interpersonal skills and can build effective relationships with staff, students, and external stakeholders in the industry.

Some of the key position capabilities of the role include:

•          Demonstrated evidence of, or capacity to, undertake high quality contemporary teaching in a tertiary environment, including involvement in topic coordination and Early Childhood curriculum design.

•          Demonstrated evidence of a strong research track record (for career stage) in an area aligned with research strengths in birth-5 Early Childhood Education, including evidence of quality publications and attraction of external competitive grants.

•          Demonstrated understanding of the nexus between teaching and learning, research, scholarship, and educational theory in the Australian context.

•          Demonstrated experience and successful track record in supervision of honours and higher degree students (desirable).

Life at Flinders 

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders? 

•          17% Superannuation + salary packaging options 

•          Flexible working arrangements 

•          Wide range of professional development activities and services 

•          We embrace diversity and promote equity and inclusion for all students and staff 

•          Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia). 

Our Commitment to Reconciliation and Indigenous Employment 

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies. 

Prescribed Conditions for Employment

•          A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position. 

•          Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy  

•          It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA). 

How to Apply and Information 

•          You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.

•          For more information regarding this position, please contact Joss Rankin  

•          Please see here for our Reconciliation Action Plan  

•          Please see here for our Indigenous Workforce Strategy  

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.