Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Sydney. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

About Us

Gradability is Australia’s largest dedicated graduate employability specialist. Our focus is on enhancing the employability and employment outcomes for domestic and international graduates. We are proudly part of the SEEK and OES family of businesses. Since 2008, we have helped over 35,000 graduates start their professional careers in Australia through our Professional Year Programs (offered under the Performance Education brand) and various partnerships with universities and higher education providers. Our dedicated Placements Team partners with over 11,500 Host Companies to secure the right internships for our students, leading to over 40% of our students receiving job offers directly from their internships.

Position: Market Manager

Reporting to: Head of Sales

Role Overview

We are seeking a customer-centric relationship builder to join our Sales Team as Market Manager. This person will be responsible for achieving and exceeding sales targets in terms of volume and value within agreed markets, as well as expanding the current pool of active agents and sales channels through proactive business development activities. In addition to cultivating customer satisfaction and retention through consistent messaging and expedient and high quality service, the Market Manager will also be a leader within the immediate team as well as the broader organisation to drive co-operative strategies for the betterment of the business.

Professional Competencies

To be successful in this role you will have:

• 3+ years' experience in Sales Agent Management; experience in education Sales Agent Management is a bonus.
• Proven experience and demonstrated success in consistently exceeding sales targets through Sales Agents.
• Proven experience of strong relationship building and management with existing and new Sales Agents.
• Demonstrated analytical and problem solving skills, combined with the ability to generate practical and effective solutions.
• Strong business acumen and a track record of successfully driving sales growth and profitability.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both internal and external audiences.
• Knowledge of the international education landscape and Australian skilled migration policies are highly regarded but not essential.

Why Join Us?

• Be part of a passionate team dedicated to revolutionizing graduate employability.
• Work in a supportive and collaborative environment.
• Opportunities for professional growth and development.
• Make a meaningful impact on the careers of thousands of graduates.

How to Apply

If you are ready to take on this exciting challenge and make a significant impact on graduate employability, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role.