About the role:

Crown Equipment is seeking a highly motivated and detail-oriented Service Training Coordinator to join our Asia Pacific team.  In this key support role, you will be responsible for a variety of administrative tasks to ensure the efficient operation of our Service Training Team.  You’ll coordinate training schedules, manage records within the Learning Management System (LMS), support the preparation and delivery of training sessions, and govern our Service Induction program across the Asia Pacific region.  This is an exciting opportunity to contribute to our mission by helping our trainers deliver impactful and effective training experiences.

Duties and Responsibilities

·        Coordinate and schedule training sessions for service employees across the business.

·        Develop, update, and maintain training materials and resources to ensure they are current and effective.

·        Document procedures for the Service Training Department, with regular reviews to maintain accuracy and relevance.

·        Collaborate with Service Department managers to assess individual training needs and align them with available course offerings.

·        Manage training records, and databases, ensuring compliance with company policies and standards.

·        Serve as the primary administrator for the LMS, scheduling course offerings and reporting.

·        Oversee the Service Induction program, coordinating onboarding activities.

·        Support special projects as assigned by management.

Skills and Experience

·        Proven experience in training coordination or a similar role, ideally working with an LMS.

·        Exceptional written and oral communication skills.

·        Strong organisational and multitasking skills, with excellent attention to detail.

·        Proficiency in Windows, PowerPoint, Word, Excel, and SharePoint.

·        Training experience is preferred, with the ability to engage diverse audiences and adapt to a dynamic training environment.

·        A proactive, flexible attitude to adapt to changing business requirements.

·        Ability to work collaboratively within a team and communicate effectively with all levels of management.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

Immediate start!

Creative Activation is on the lookout for superstar retail merchandisers to join our dedicated team for our client, Coles, as part of the CRT team.

Merchandising experience preferred however, the right attitude is essential! You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing.

If you are an independent and driven individual with the ability to prioritise tasks and manage time effectively, we want to hear from you!

Get hired today by following our simple hiring process:

1. Easily apply: Only takes 2 mins
2. Video: Record a quick video to show your vibe and stand out. It’s easy, fast, and helps us get to know you better.
3. Get hired fast and start immediately!

Benefits:

• Competitive hourly rate $31.68/hour + superannuation
• Family friendly flexible hours
• Monday to Friday – no weekends!
• Work close to home
• Great team culture and opportunities for career progression
• Ongoing training and development
• Employee Recognition Program

To be successful in this role, you’ll need to:

• Be self-motivated, adaptable, and resourceful
• Have excellent communication and organisational skills
• Be able to lift up to 15kg
• Have flexible availability on weekdays
• Available to work Fridays

This role is available to start ASAP!

Due to the high volume of applications, only shortlisted candidates will be contacted. 

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Sydney. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

About Us

Gradability is Australia’s largest dedicated graduate employability specialist. Our focus is on enhancing the employability and employment outcomes for domestic and international graduates. We are proudly part of the SEEK and OES family of businesses. Since 2008, we have helped over 35,000 graduates start their professional careers in Australia through our Professional Year Programs (offered under the Performance Education brand) and various partnerships with universities and higher education providers. Our dedicated Placements Team partners with over 11,500 Host Companies to secure the right internships for our students, leading to over 40% of our students receiving job offers directly from their internships.

Position: Market Manager

Reporting to: Head of Sales

Role Overview

We are seeking a customer-centric relationship builder to join our Sales Team as Market Manager. This person will be responsible for achieving and exceeding sales targets in terms of volume and value within agreed markets, as well as expanding the current pool of active agents and sales channels through proactive business development activities. In addition to cultivating customer satisfaction and retention through consistent messaging and expedient and high quality service, the Market Manager will also be a leader within the immediate team as well as the broader organisation to drive co-operative strategies for the betterment of the business.

Professional Competencies

To be successful in this role you will have:

• 3+ years' experience in Sales Agent Management; experience in education Sales Agent Management is a bonus.
• Proven experience and demonstrated success in consistently exceeding sales targets through Sales Agents.
• Proven experience of strong relationship building and management with existing and new Sales Agents.
• Demonstrated analytical and problem solving skills, combined with the ability to generate practical and effective solutions.
• Strong business acumen and a track record of successfully driving sales growth and profitability.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both internal and external audiences.
• Knowledge of the international education landscape and Australian skilled migration policies are highly regarded but not essential.

Why Join Us?

• Be part of a passionate team dedicated to revolutionizing graduate employability.
• Work in a supportive and collaborative environment.
• Opportunities for professional growth and development.
• Make a meaningful impact on the careers of thousands of graduates.

How to Apply

If you are ready to take on this exciting challenge and make a significant impact on graduate employability, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role.

Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. 

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

Join Education Perfect as a Business Development Manager for Essential Assessment (EA), our K-6 Numeracy and Literacy assessment platform loved by more than 2800+ schools across Australia.

Part of our high-performing EA Sales team, you will develop and manage a sales pipeline, meet sales targets and identify upsell opportunities across your Southern QLD & Northern NSW portfolio of schools. You will work closely with other EA teams to grow brand awareness of Essential Assessment and ensure exceptional customer service and support for both prospective and trialling schools in your territory. Through your efforts, you will enjoy the satisfaction of genuinely helping teachers and supporting the learning of thousands of students. 

Our ideal candidate is based in the Gold Coast or Northern NSW. 

What you will do

• Meet and exceed individual quarterly and annual sales targets
• Identify and close upsell and cross-sell opportunities within your portfolio of schools
• Build strong relationships with key decision-makers and educational departments through in-person visits, phone calls, and online meetings
• Support accurate revenue analysis and forecasting by effectively managing the CRM at every pipeline stage
• Attend local conferences and engage in events to network and promote EA brand recognition in your region
• Share insights from teachers to inform new product developments, content, and marketing campaigns.

About you

• B2B sales experience, preferably in K-6 edtech or educational publishing
• Proven track record of consistently meeting and exceeding sales targets through a mix of hunting and farming sales activities
• A genuine interest in education and a desire to positively impact teachers and learners
• Primary teaching qualification and/or Australian primary teaching experience (desirable)
• Excellent written and verbal communication skills, capable of engaging with school stakeholders and decision-makers at all levels
• A valid driver's licence is required for this role, as you'll spend 50% of your time travelling to meet with schools and build our reputation through face-to-face interactions. (The other 50% will be working from home, with regular opportunities to connect at our EP offices)
• A proactive, positive attitude and an entrepreneurial spirit
• Experience using a CRM to manage pipelines effectively, with a commitment to data hygiene
• Experience with HubSpot, Subskribe, and/or Gong (desirable)

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

ABOUT F45 TRAINING

F45 Training is a global fitness community specializing in innovative, high-intensity group workouts that are fast, fun, and results-driven. Our main goal is to provide our members with the premium workout experience and to discover their inner athlete so they can tackle and conquer the game of life with their local community to support them.

ABOUT THE JOB

F45 Training is looking for a passionate Social Media Coordinator for VAURA, to assist us as we grow this brand by planning, implementing and managing our social media presence. We’re looking for someone who is a creative thinker that has a pulse on all social media platforms and isn't afraid to take risks. You will demonstrate excellent written and oral communication skills and have experience and an interest in social analytics. You will be a team player who provides feedback to internal teams on the success of all our social channels. You will understand the target audience and have a firm grasp on community engagement methods and best practice.

RESPONSIBILITIES

As a Social Media Coordinator, you will..

• Manage and edit content / editorial calendar across multiple global social media platforms including Instagram, Facebook, X, TikTok, LinkedIn.
• Development of briefs for content creation with creative and design teams for larger projects
• Plan, create and implement our social media strategies across the brands.
• Uphold community management best practices and engage with audiences across all brand channels.
• Identify insights and social media trends of campaigns through data analytics.
• Monitor, engage and grow our online communities through best-practice community management.
• Monitor company brand consistency, customer engagement, web traffic of social media campaigns.
• Monitor and analyze competitor social media communities and social channels.
• Manage projects adhering to the social media strategy and overall digital marketing strategy.
• Uphold the company's brand voice and increase brand awareness through impactful storytelling.
• Work with Director of Content/VP Marketing on KOL and Influencer Strategies to develop always on creator content.

Our ideal social media manager will have...

• Background in fitness and passion for functional fitness and pilates.
• 1-3 years of experience social media management and community engagement.
• A demonstrated track record of growing engaged audiences on organic social channels.
• A knack for evaluating social media analytics and adapting strategies and tactics based on insights.
• Possesses excellent verbal and written communication skills - as well as some ability to create visuals, videos, etc.
• Able to work individually or in a team environment.
• Online marketing and/or copywriting experience a plus.
• Possesses outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines.

• F45 Training is committed to offering competitive pay and benefits

• Competitive salary, based on experience
• Casual dress and laid-back work environment
• Fun, fitness and health orientated environment

F45 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Unleash Your Passion for Teaching at the Prestigious 2024 Summer School Programme in Sydney!

Equal Education Partners is recruiting Academic Tutors of Psychology who are ready to inspire and educate the leaders of tomorrow. Our partner client’s esteemed Summer School 2024 Programme in Sydney is the perfect platform for you to make a difference.

As an Academic Tutor, you will have the opportunity to guide small groups of eager learners (average group size of 7), aged between 13-18. Your mission? To plan and deliver lessons that not only meet the programme’s learning outcomes but also create unforgettable experiences for these young minds.

We currently have an opportunity at the Summer School in Sydney starting on 28th July 2024 through to 10th August 2024. This includes 40 hours of teaching over the two weeks, with a salary of AUD$6000.

Your Responsibilities:

• Design and deliver a two-week course in your subject, filled with engaging, challenging, and interactive lessons for 4 hours each day, Monday to Friday.
• Provide a comprehensive course overview in advance of the programme, including any resource requirements and full lesson plans if requested by the academic team.
• Supply any preparatory tasks or materials to your participants that you deem necessary and beneficial in advance of the programme.
• Maintain accurate records of student attendance throughout the programme.
• Provide detailed, productive written feedback and suggestions for further development for each student after the programme.
• Create a personal project outline for each student to complete during lesson time and provide 1:1 support to enable successful completion of this project.

Join us and help shape the future one student at a time!

Essential Experience:

• Proven experience in tutoring and/or supervising undergraduate students.
• Familiarity with the Oxbridge style of intimate, small group learning and discussion.
• Capability to teach a diverse range of topics within your subject area.
• Current PhD candidate or above at Oxford or Cambridge University, or a similarly esteemed institution.

Desirable Experience:

• Hands-on experience with residential summer schools or summer camps.
• Experience in teaching students aged 13-18.
• Proficiency in teaching non-native students.

Personal Attributes:

• A burning passion for teaching and the ability to transmit your enthusiasm for a subject.
• The knack for creating a positive, safe environment where students of all backgrounds and abilities can flourish.
• Organised, efficient, and flexible, with the ability to thrive in a bustling, fast-paced summer school environment.
• A blend of adaptability, integrity, enthusiasm, a sense of humour, and patience.
• A pleasant and personable manner coupled with a professional demeanour.
• Flexibility in lesson content, adapting to the abilities and interests of individuals in the class.
• Awareness of student well-being and the unique challenges a summer school may present.
• Self-motivated to achieve the highest standards.

• Reputable and forward-thinking academic provider with over 10 years of experience

• Ambitious and talented participant cohort from all over the world
• Cultural exchange and networking opportunities
• Dedicated team and support from Head Office
• In-depth pre-arrival training and onboarding provided
• Police Clearance Fee covered as part of the onboarding process
• First Aid and Mental Health Awareness Training Provided

Unleash Your Passion for Teaching at the Prestigious 2024 Summer School Programme in Sydney!

Equal Education Partners is recruiting Academic Tutors of Veterinary Studies who are ready to inspire and educate the leaders of tomorrow. Our partner client’s esteemed Summer School 2024 Programme in Sydney is the perfect platform for you to make a difference.

As an Academic Tutor, you will have the opportunity to guide small groups of eager learners (average group size of 7), aged between 13-18. Your mission? To plan and deliver lessons that not only meet the programme’s learning outcomes but also create unforgettable experiences for these young minds.

We currently have an opportunity at the Summer School in Sydney starting on 28th July 2024 through to 10th August 2024. This includes 40 hours of teaching over the two weeks, with a salary of AUD$6000.

Your Responsibilities:

• Design and deliver a two-week course in your subject, filled with engaging, challenging, and interactive lessons for 4 hours each day, Monday to Friday.
• Provide a comprehensive course overview in advance of the programme, including any resource requirements and full lesson plans if requested by the academic team.
• Supply any preparatory tasks or materials to your participants that you deem necessary and beneficial in advance of the programme.
• Maintain accurate records of student attendance throughout the programme.
• Provide detailed, productive written feedback and suggestions for further development for each student after the programme.
• Create a personal project outline for each student to complete during lesson time and provide 1:1 support to enable successful completion of this project.

Join us and help shape the future one student at a time!

Essential Experience:

• Proven experience in tutoring and/or supervising undergraduate students.
• Familiarity with the Oxbridge style of intimate, small group learning and discussion.
• Capability to teach a diverse range of topics within your subject area.
• Current PhD candidate or above at Oxford or Cambridge University, or a similarly esteemed institution.

Desirable Experience:

• Hands-on experience with residential summer schools or summer camps.
• Experience in teaching students aged 13-18.
• Proficiency in teaching non-native students.

Personal Attributes:

• A burning passion for teaching and the ability to transmit your enthusiasm for a subject.
• The knack for creating a positive, safe environment where students of all backgrounds and abilities can flourish.
• Organised, efficient, and flexible, with the ability to thrive in a bustling, fast-paced summer school environment.
• A blend of adaptability, integrity, enthusiasm, a sense of humour, and patience.
• A pleasant and personable manner coupled with a professional demeanour.
• Flexibility in lesson content, adapting to the abilities and interests of individuals in the class.
• Awareness of student well-being and the unique challenges a summer school may present.
• Self-motivated to achieve the highest standards.

• Reputable and forward-thinking academic provider with over 10 years of experience

• Ambitious and talented participant cohort from all over the world
• Cultural exchange and networking opportunities
• Dedicated team and support from Head Office
• In-depth pre-arrival training and onboarding provided
• Police Clearance Fee covered as part of the onboarding process
• First Aid and Mental Health Awareness Training Provided

The General Manager for F45 Training, Inc. across the APAC region will be responsible for leading cross-functional initiatives related to operations management, franchise network performance, and strategic planning with the APAC franchise network. The key roles and responsibilities are:

• Assess and identify key challenges and opportunities that currently exist in the APAC network; develop strategic plan focused on driving successful recovery and ongoing operations of the region; present plans and results directly to the C-Suite and Leadership Team for discussion and approval of major strategic initiatives for the APAC region. 
• Establish strong relationships and credibility across all levels of business line management. As the APAC leader, responsible for designing performance management processes, mobility processes, and communication tools. Collaborate in design, infrastructure, and communication. 
• Maintain a collaborative, cohesive work environment by assisting, leading, and influencing the franchisor organization at various levels and with franchise partners.
• Facilitate the development and acclimatization of our franchise partners to support and deliver initiatives that support our strategic goals. Establish critical success factors, goals, and systematic key performance indicators (KPIs) to enable tracking of franchise partners’ health after new studios are opened and post-opening franchises are established.
• Establish accountability, urgency, and effectiveness while providing guidance, encouraging engagement, and providing support. This includes client relationship management (CRM), network communications, and network coordination (virtual) monthly communication. Regularly communicate successes and roadblocks to your manager to better inform the team’s goals and targets.
• Coordinate with internal constituencies to produce a report that summarize the performance of the APAC franchise network; update the report on a regular basis and distribute to C-Suite and Leadership Team with key insights.
• Participate and assist in planning annual conventions, summits, seminars, and business meetings. Attend franchise grand openings as directed and coordinate with preferred “partners” on business operations and strategic events.
• Develop and implement strategic action plans to deliver on brand and unit-level performance objectives by overseeing franchisee success strategies that create operational efficiencies and EBITDA growth.
• Analyze long-term requirements and make recommendations and proposals for implementing strategies geared towards driving business success in the APAC region.

To be successful in this role, the ideal candidate will bring the following skills, abilities, experiences, and credentials:

• Bachelor’s Degree in business administration, marketing or a related field required; Master’s Degree preferred.
• Minimum 5 years prior related experience in a management position within a franchise business model required. 
• Prior experience in operations leadership and/or performance management in fitness franchises preferred.
• Strong financial acumen and experience in budgeting, financial analysis, and business planning required. 
• Exceptional leadership and communication skills with the ability to inspire and motivate teams required.
• Requires knowledge of fitness industry trends, consumer behavior, and competitive landscape in the APAC market.
• Strategic thinking with the ability to make data-driven decisions and adapt to changing market dynamics required.
• Requires the ability to travel up to 50% of the time across the APAC region.

F45 Training is committed to offering competitive pay and benefits.

• Competitive salary, based on experience
• Casual dress and laid-back work environment
• Fun, fitness and health orientated environment

F45 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Sydney Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate