About Twine
Twine is a leading platform connecting top-tier freelancers, consultants, and contractors with companies that need creative and tech expertise. Trusted by Fortune 500 companies and innovative startups alike, Twine is the go-to marketplace for mission-critical projects. With a network of over 500,000 freelancers and 35,000+ companies, we provide a comprehensive solution for businesses looking to build agile teams and for freelancers seeking opportunities to work on high-impact projects.

Our Mission
At Twine, our mission is to empower creators, whether they're businesses or individual freelancers, to grow and thrive. As automation and AI reshape the workforce, we’re driving the shift towards remote, freelance-driven work. We connect companies with top creative talent, enabling collaboration, innovation, and success on a global scale.

About the Role
This is a full-time role until the end of June 2025, with the possibility of extending to part-time or full-time depending on the organization’s needs. A national industry body representing Australian independent film and television producers. The organization supports the interests of businesses in producing feature films, television programs, and interactive content across all genres and formats.

The role contributes to ensuring that company maintains a strong industry leadership positioning and brand across its policy, events, marketing, and communication efforts.

• Excellent attention to detail with strong design and writing skills.

• Ability to think critically and translate complex concepts into clear, engaging content.

• Highly organized and professional, capable of meeting tight deadlines when required.

• Proficiency in various social media and digital platforms, including both organic and paid strategies.

• Experience in using design tools such as Canva and Photoshop for content creation, along with a flair for design.

• Strong understanding of audience engagement through striking visuals and impactful storytelling.

• Familiarity with video production and editing processes is advantageous.

• Collaborative mindset, enjoying working in small teams.

• Flexibility for evening, weekend, and after-hours work, including event attendance and potential travel.

• Relevant qualifications in design, communications, and/or marketing, or equivalent experience.

As a Principal Consultant, you will support the key analytical and system development activities performed by the Consulting Data and Digital Team for our clients, including:

1. Providing data strategy and design recommendations to our clients based upon data maturity diagnostics
2. Develop digital technology strategies including investment recommendations
3. Lead digital project implementation through stakeholder management and scope coordination
4. The development of key client data insight reports used to drive enhanced portfolio performance and management
5. The development of program/ portfolio management systems used to improve delivery reporting and control
6. Deploying enhanced data management frameworks with clients and managing increased levels of data competency across organisations

As a Principal Consultant, you will be expected to support our team by:

1. Support our market presence by identifying new project opportunities through networking and relationship building
2. Having the ability to lead and deliver open tender responses and have strong proposal response ability who understands what a strong proposal response looks like
3. Support on service line development by identifying new products or methodologies which can be taken to market
4. Help manage internal data warehousing platform environments and our internal data strategies
5. Help our broader team members developed through mentoring and coaching with a focus data and digital professional development

In addition to these primary activities in the role you may be asked to assist with the following activities:

1. Development of key client financial reports and scenario analytics used in Business Case Development
2. Providing hands on PMO support through the management of programs and coordinating key data entry required for delivery and financial reporting
3. Assisting with data and digital diagnostics findings reports and recommendation papers.
4. Identifying improvement or efficiency opportunities and producing coherent and persuasive cases for data and digital change.
5. Translating client data and digital strategy into clear action plans that make a tangible difference and leading performance improvement initiatives
6. Oversight and management of system deployments with vendors, including implementation planning, ensuring the production of the detailed project plan.
7. Development of small-scale applications which can deployed to clients, or for internal use.

Data and Digital Skills

• Digital and technology strategy and enhancement recommendations (Intermediate to advanced)
• Data strategy and architecture design management (Intermediate to advanced)
• Digital project implementation management (advanced)
• System integration (intermediate)
• Application development (intermediate)
• Analytical reporting skills and dashboard development (advanced)
• Scenario analytics and modelling (advanced)
• Data interrogation and cleaning (intermediate)
• Source data standardization and key mapping skills (intermediate)
• Data model development (intermediate)
• Development of key insights reports based upon analytical findings (advanced)
• Creating conceptual data maps and data schemas (intermediate)
• Understanding of using statistics to interpret data (intermediate)

System Knowledge

• Business Intelligence
  • PowerBi/ Tableau or similar (advanced)
• Programming
  • Python/ R Data (or similar) - (intermediate)
  • MS Visual Studio or similar; – (intermediate)
  • MS365 Power Platform (Apps, automate) – (intermediate)
• Database Platform Development
  • Microsoft SQL + SSMS – (intermediate)
  • Microsoft Azure Platform (Synapse, Machine Learning, Databricks) – (intermediate)

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, the Philippines, South Africa and Ireland. We are a stable and very focused company, with over 20 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best UCaaS-specialised Account Manager in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• Rock solid technical delivery team! Work with people who get tech, from L1 to CEO and can work with you to meet and exceed the expectations you set with our clients.
• We understand the value you deliver and we will give you the support to get the job done!
• Develop sales opportunities for products that genuinely deliver value - Zoom, MS Teams, 3CX, Mitel
• We find and retain the best. Best Service Desk, best Project Engineers, and of course, you - the best team!
  

Role

Account Managers at First Focus combine their deep technical understanding with a desire to provide genuine customer service and deliver sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you will be working with multiple potential clients to develop opportunities from warm lead to supported solution.

Our Account managers work together with technical delivery and IT support teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced UCaaS Account Manager (obviously) or an experienced UCaaS pre-sales professional looking for their next step,

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 1000 seats) and possess technical and business competence across a broad range of technologies within the IT infrastructure domain.

If you are at the top of your game in a UCaaS specialist provider, an MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence in delivering outstanding pre-sales, sales and/or technical advice within another UCaaS specialist organisation, MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success developing UCaaS opportunities within small to mid-scale clients across a range of industries and market verticals, ideally demonstrating experience in Zoom, Teams, 3CX or Mitel cloud-based solutions
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to uncover latent needs and lead clients toward high-quality solutions.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe