Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.   
 
We are a listed public company (ASX:CCL) and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Manager, Operational Risk to join our 2nd Line Group Risk and Compliance Team on a 12 Month Contract. 

This is a highly visible role in the business and will be responsible for the operational oversight of Operational Risk across five key areas: 

1) Framework Development 

• Design, enhance, implement and own the Operational Risk Management Framework in line with the Cuscal’s regulatory requirements (e.g. APRA’s CPS 230), industry best practices and operating environment in line with three lines of defence  

• Ensure line 2 risk management capability is built and sustained to review, challenge, oversight and assurance reinforcing line 1 accountability with the business owners 

• Develop and maintain comprehensive operational risk metrics, policies, and procedures. 

2) Risk Transformation 

• Play a crucial role as the Operational Risk SME in Program Diamond to ensure that the risk framework design is fit for purpose and suitable to Cuscal’s business and operational environment and ways of working.  

• This would involve looking at the end-to-end risk value chain and transform how we manage risks across 3LoD from a people, process and technology perspective 

3) Business Risk Advisory 

• Review and challenge risk/RiC assessments, adequacy and effectiveness of risk mitigation strategies, controls, and action plans implemented by 1st line teams.  

• Critically assess incidents, breaches, and near misses to identify systemic issues and recommend appropriate remediation actions. 

• Ensure the continuous improvement of risk management practices by engaging with business units to provide constructive feedback and challenge assumptions.  

• Act as a trusted advisor to senior leadership and business units on operational risk matters, including emerging risks, regulatory changes, and industry trends. 

• Drive education and training programs to elevate operational risk awareness and capabilities across the organisation.  

• Collaborate with product, client, and technology teams to ensure operational risk considerations are integrated into new initiatives, system changes, and major projects. 

4) Oversight and Monitoring 

• Oversee the implementation of key risk indicators (KRIs), risk control metrics, and performance dashboards to monitor our operational risk exposure on an ongoing basis.  

• Prepare data driven risk reports for executive committees, providing clear and actionable insights into key operational risks, trends, and emerging issues. 

• Oversee incident and issue management and remediation, including timely escalation, root cause analysis, and lessons learned. 

5) Risk Governance 

• Oversee, monitor and maintain standards/processes to ensure risk system integrity   

• Develop Operational risk reporting to relevant committee forums, ensuring risk information is data driven, comprehensive, accurate, and insightful. 

• Work closely with internal audit and compliance functions to ensure a coordinated approach to risk management and control assurance.  

• Maintain and update risk governance documents, including terms of reference for committees and support risk committees as required. 

About You 
To be successful in this position you will have the following skills and experience: 

• 5+ years of experience in Operational Risk management within the finance and banking industry  

• Solid understanding of relevant laws and regulations, industry codes, standards, prudential requirements 

• Demonstrated experience in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards.    

• Demonstrated experience in building risk and compliance maturity and capability across the first and second lines of defence and experience/exposure to better industry practice   

• Strong inter-personal and communication skills with the ability to build effective workplace relationships.   

• Proficient in executing change management activities 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Client Success Team

Our Client Success team are the experienced LEAP specialists responsible for managing, onboarding, training and retaining clients with LEAP’s Core product as well as Integrated Products and Apps. As a trusted LEAP expert, you’ll work closely with clients to enable easy and efficient utilisation of LEAP software, leaving our clients free to focus on what they do best.

You'll provide hands-on, on-site and face to face support that give our clients comfort and confidence in the power of our products. This is a valuable opportunity to have powerful impact in a meaningful space, guiding clients from day one right through to ‘business as usual’.

What you'll do

As our newest Sydney based Client Success Manager you will ensure long-term retention of our clients with your relationship management skills and knowledge of the legal industry. You will maximise our client's satisfaction and loyalty to the LEAP product which will minimise client churn, and effectively engage with at-risk clients to win their confidence and develop successful product adoption and retention strategies. You will be involved in aspects of support, account management, product and feature demonstration, education of clients and your day to day might look like this:

• Maximise the productivity of clients using LEAP by confidently demonstrating new features, products and add-ons
• Build trusted relationships by understanding the client’s challenges and needs and provide/facilitate effective solutions
• Work with key stakeholders (Principals and Practice Managers) to suggest improvements to productivity and utilisation using LEAP features and products
• Identify at-risk accounts by monitoring and analysing “Client Health” metrics, NPS results and other feedback to identify clients who are not realising the full benefit from their investment in LEAP
• Collate positive client testimonials for use in marketing material
• Represent the voice of the client to provide input into LEAP Dev, Marketing and Sales
• Collaborate closely with Implementations, Renewals and Companion Product teams to address issues and to identify expansion / upsell opportunities
• Ensure all client activity is accurately logged in Salesforce (CRM) in a timely manner
• Attend and present at conferences, roadshows, webinars, exhibitions and events, networking with existing clients and prospective clients
• Achieve individual and team targets, including “Top 5” goals aligned with the company’s goals

To be successful in this client facing role you will have 2+ years experience working in a law firm in some capacity and a proactive approach to client satisfaction. On top of that, you will bring:

• A proven ability to negotiate and engage in a confidence-winning manner, achieving commercial outcomes and high levels of client satisfaction and loyalty
• A track record of meeting and / or exceeding sales targets and KPIs
• The ability to build strong relationships with both clients and internal stakeholders through confidence and trust
• Experience navigating challenging situations and clients

You are the type of person who

• Builds trusting relationships using appropriate interpersonal styles to establish effective relationships with clients and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
• Is proactive – you take prompt action to accomplish objectives, and achieve goals beyond what is required
• Is passionate about client satisfaction – you take responsibility for client satisfaction and loyalty and can sense the appropriate approach to ongoing client support
• Has high impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
• Has exceptional time management – you can effectively manage your time and resources to ensure that work is completed efficiently and to the highest of standards!
• Has strong presentation skills – you can effectively present LEAP features to a group of people and ability to read the room

LEAP will provide you with the best training, equipment, mentoring and support that we are capable of to optimise the chances of you being successful. In addition to that you'll receive:

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Flexible Work Environment
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role: In a Senior Project Management role you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. In this senior role you will work with major banking clients on significant, multi-year, high value lending and capital market projects in Australia and potentially further afield.

What you will be doing:

Working closely with clients, local colleagues and the wider global team you will manage significant projects. You will:

• Manage project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed

• Manage project risk and assist with problem resolution

• Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables

• Plan and coordinate all aspects of technical projects from initiation through delivery.

• Ensure requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Serve as liaison between technical and non-technical teams

• Working with cross functional teams to delivery projects on time and to budget

• What you will need:

• Significant previous experience in a similar role ideally within Finance/Capital Markets/Lending domains

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles

• Advanced skills with project management software

• Strong credibility and the confidence to manage relationships with C-Suite clients and be willing to manage difficult conversations as required

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A chance to make a difference in the Fintech industry working on major, strategic banking and finance projects

• A flexible and collaborative work environment

• A competitive salary and benefits including medical insurance and employee share scheme

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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