Oaks Hotels Resorts and Suites are looking for a part time Guest Service Agent who is passionate about providing excellent customer service to join the team. This position will work approximately 25 hours per week. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

SUMMARY

This is a field service engineering position, primarily responsible for traveling to customer sites, which are often high-security environments, to maintain and repair Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip
• Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centres
• Proactively completing preventative maintenance tasks according to service contracts and schedules
• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
• Installing new equipment at customer sites, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

We are looking for an enthusiastic and professional Casual Guest Service Agent at Oaks Hervey Bay Resort and Spa. This is an excellent opportunity to join our friendly and supportive team as we enter our busiest time of year, with potential for a permanent part time position in 2025. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay
• Providing guests with refreshments, including making tea and coffee
• Essential: Flexibility to work across all shifts including weekends, shift work, public holidays and school holidays. Weekend work is highly favourable.

Oaks Brisbane River City Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $32.25 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as a Service Engineer on a maximum term (2 years) full-time basis. This role will be based in Sydney, NSW and will include domestic, interstate and occasionally international travel.

Are you a technically skilled professional with a passion for engineering solutions and customer support? Bosch Oceania is seeking a motivated Service Engineer to join our team in Sydney. This role offers an exciting opportunity to work on cutting-edge technology, support key customers, and contribute to successful project outcomes.

Please Note: An Grade Electrical License is essential and you need to be an Australian citizen, or hold Australian work rights, to apply for this role.

As a Service Engineer, you will:

• Generate, plan, and execute service, maintenance, and training activities for BAMS customers.
• Assist customers in identifying requirements and developing tailored solutions.
• Promote the sale of spare parts, equipment, services, and aftermarket support.
• Ensure safety and quality standards are consistently upheld.
• Manage parts, installation, testing, and sales opportunities.
• Provide supervision and leadership during project builds and installation projects.
• Working Hours: Full time with Flexibility required due to the nature of the role and client needs.

Oaks Gladstone Grand Hotel are looking for a full time and casual (2-3 shifts per week) Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Full Time Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

Casual Hourly rates (excluding super) 

Monday - Saturday: $32.25 per hour 

Sunday: $32.25 per hour

The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Oaks Port Douglas Resort are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates:

Monday - Saturday: $32.25 per hour (excluding super)

Sunday: $38.70 per hour (excluding super)

Help create a home away from home

• 14 days on, 7 days off roster
• Immediate Start available
• Opportunity to join the 18th largest employer globally and leader in quality of life services 

About the job

Due to our continued growth Sodexo is seeking an experienced Accommodation Administrator to work across our Queensland sites. Reporting to the Integrated Services Manger, your main responsibilities will entail high volume accommodation check-ins and flight bookings, data entry, database maintenance and receptionist duties.

 - 14 days on 7 days off 11 hours a day.

About You

You will consider yourself a well organised, self-motivated individual and hospitality professional with the ability to the below criteria:

• Accommodation reservation experience (In-flight INX) preferable in a remote village, resort or similar environment
• Administration experience supporting a very fast paced team
• Inflight Accommodation system knowledge desirable but not essential
• Intermediate to advanced proficiency in MS Office Suite 
• Excellent written and verbal communication skills are essential
• Proven ability to listen to customer needs, exceed expectations and provide outstanding customer service service in a friendly manner
• Open C class Driver Licences is essential

‘Why choose Sodexo?

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity and creating an inclusive working environment for all our employees. 

At Sodexo we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.

We offer a competitive salary, many development opportunities and a great recognition program!’

So what next? 

If this sounds like the right job for you, please apply.

About Sodexo

Sodexo provides a range of services at remote locations across Australia, servicing both on-shore and off-shore sites, in difficult and challenging environments. At Sodexo, our Energy & Resources segment serves four markets: Mining, Offshore & Marine, Onshore Energy, and Engineering & Construction Projects. Our growing team of employees is dedicated to improving productivity, building meaningful client relationships, reducing on-site problems and improving quality of life for the thousands of Australians who call our remote sites home.

What you get to do in this role:
The world of work is one of the most pressing issues that business leaders have on their mind and as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play. The Partner Acceleration Lead will join our Partner Acceleration team and the Global Partners and Channels (GPC) team that is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem.  The Partner Acceleration Lead for one or more Global SIs is an exciting role and accountable for collaboratively developing NOW’s partner Offerings strategy for one or more Global SI partners in the ServiceNow ecosystem, activation of partners, ownership of offerings and industries heat-map by geo/segment, assisting with partner engagement for Product Line ‘use cases’, ‘industry segment’ roadmaps, TAM and Partner ideas monetization scenarios with specific focus on development of new joint GTM business and commercial models with a designated partner across various workflows and industries that will scale to accelerate NOW growth to $15B+.

At a business level, you will be working with ServiceNow stakeholders and one or more Global SIs in ServiceNow’s ecosystem to create and execute against our most pressing Industry personas and business imperatives. As a result, the successful candidate will possess deep knowledge of working strategically with a partner across multiple industries, program management skills, ability to drive measurable outcomes with the partner and sales teams across both organizations (partner and ServiceNow), and should have a track record of demonstrated cross functional exec collaboration in a high-profile consulting/services/software organization that required securing consensus on key initiatives & priorities against targeted outcomes in a complex global high growth company. This individual will also need to be adept at internalizing the Global GPC mission & transformational op model principles to enable & accelerate NOW growth. 

Primary focus: 

• Help identify, ideate, cultivate, monetize and scale existing and new GTM motions and Industry offerings that fundamentally transform the world of work.  We classify partner Offerings as opportunities for a partner’s thought leadership to be coupled with the ServiceNow platform to create something net new to drive implementation or managed service revenue for partners and license revenue for ServiceNow.
• The focus of this role is to work with partners to develop pipeline for Customer Workflows, TMT and Manufacturing industries in the EMEA Market
• Work closely and collaboratively with global & regional GPC staff and extended staff members to cross functionally align and vertically operationalize and localize the GPC global operating model principles, initiatives and programs leveraging the following three global-geo op model tenets.
  •    Segmentation/Coverage, GTM Alignment, QBRs & Governance with partner, as well as a consistent & predictable Joint GTM Engagement approach.
   
  Additional Responsibilities:
  •    Drive measurable outcomes with the partner ecosystem through prioritized industry Offerings with one or more Global SIs - specifically offerings that address customer needs and drive revenue pipeline.
  •    Work strategically to identify new industry specific ‘use cases and solutions’ with one or more Global SIs partner and build the associated partner industry plan including joint GTM and marketing campaigns around key industry Offerings. This includes coordinating the successful execution of offerings launches with our broader GPC GTM teams to the global sales team.
  •    Lead the effective collaboration of “deal level” strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue.
  •    Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, GPC global and regional teams.
  •    Work collaboratively with partner execs along with the GPC leadership to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics.
  
  Requirements:
  •    Professional experience and/or knowledge of standing up a GTM with SI partners across one or more Industry verticals.
  •    Strong network of industry SMEs in both partner and client environments.
  •    Ability to engage with partner in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate co-sell & co-deliver opportunities with the partner.
  •    Strong business development experience and history of developing and executing partner go-to-market plans.
  •    Ability to align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry Offerings with compelling joint GTM value propositions.
  •    Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to ‘inspect what we expect’.
  •    Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement 
  •   Sales and Business Development mindset

What you’ll be doing:

As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating stories that stay.

• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Make the check-in, check-out process run smoothly
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
• Ensure the security of our guests and their possessions
• Handle guest complaints in a positive manner escalating as required
• Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

What we can offer you:

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community… our team is one big family
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
• Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
• If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
• Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

• Ability to work autonomously and within varied and complex team working arrangements.
• Very high-quality writing ability, and proven history for delivery of housing projects and/or a variety of projects for government clients.
• Excellent communication and stakeholder management skills.
• Contribute to and develop a great team culture.
• High quality reporting and deliverables in relation to work status, project deliverables and requirements.
• Be organised and effective in the provision of support services to the wider team. Always seeking new work opportunities.
• Be confident and able to work within an embedded client role delivering projects on their behalf using their systems.
• Ability to work across multiple projects and/or clients simultaneously, managing priorities and deliverables

About the opportunity

Join our Global Operations vertical as Customer Support Advisor in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Contact Support Team Leader, you will help us resolve escalated or exceptional queries on first contact, or to work with our customers to support them through more complex needs, with the endeavor to create a frictionless experience for our customers.  Some of the other responsibilities include:

• Take ownership for complex customer queries, ensuring a timely resolution to a meet our client’s satisfaction 
• Strong stakeholder management, with a focus to build customer relationships and internal networks 
• Utilise a variety of technological platforms to resolve customer queries  
• To obtain in-depth knowledge of Xplor systems to become a subject matter expert (SME) 
• Liaise with colleagues to raise continuous improvement suggestions, using customer feedback 
• Improve customer facing processes 
• Be proactive in meeting our customer’s service level agreements (SLA’s) 
• Collaborate with senior colleagues to ensure that customer needs are being met 
• Demonstrate effective engagement and communication with our customers 
• Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer service with a high first time resolution rate 
• Resolves second line customer queries relating to their accounts associated to payment contracts and contractual relationships
• Record all activity associated with any communication in the related management system 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

This could be your chance to obtain that lifestyle roster you have been looking for!

With expansion opportunities now available and with an intent to remain an employer of choice within facilities management services; we seek applications for our new 14:14 BIBO/DIDO opportunities within South East Queensland.

We’re looking for customer service-oriented people with remote sites industrial cleaning, housekeeping and/or kitchen/catering experience OR an alternate transferrable skill set.  Most importantly a positive, can do attitude!

What do Sodexo Service Attendants do? 

Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home: 

• Working across a range of functions to support operational needs 

• Housekeeping/Cleaning accommodation rooms aka: “dongas” 

• Assisting in the Kitchen and Dining Room service areas 

• Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks 

• Providing customer service in the Tavern or Retail shop 

• Maintaining cleanliness of outdoor areas and grounds 

What does it take to work at remote sites? 
The lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options: 

• Ability to work 11-12-hour shifts, day or night shifts as required 

• Ability to endure remote environment in extreme heat or weather conditions 

• Ability to multi-task and assist in other areas with positive teamwork approach 

• Ability to understand the requirements of safe work and safety protocols 

• Ability to undergo a pre-employment medical, including drug & alcohol testing 
• An open drivers license 

Most of all, what’s in it for you? 

• Permanent role with Sodexo - we’re looking for keepers!  
• Very attractive annual wage with consistent hours, holiday, sick pay, and superannuation 
• A structured on-boarding and induction program
• Your food and accommodation are covered whilst at site – let the savings begin! 

• Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village) 

• Access to employee benefits, discounts, and our recognition program 

• Great teamwork and a solid group of people around you! 

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment. 

What are you waiting for? Submit your application today and become part of our family! 

_______________________________ 

Why choose  Sodexo?    

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. We are committed to providing opportunities for service attendants who are as passionate about excellent service as we are. 

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!    

Novotel Sydney Darling Square is seeking a dedicated and enthusiastic Guest Service Agent to join our team on a Part Time basis. Reporting to the Front Office Manager you will be responsible for exceptional customer service to our guests by responding to their requests promptly, and providing them with an efficient check-in and check-out process. You will be responsible for providing a high level of customer service. In this role you will be required to work a range of shifts across a 24-hour roster.  

Oaks Brisbane on Margaret Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As the Restaurant Manager at GYG, you will lead the charge in overseeing daily operations. You will empower the team through coaching and training, while managing your restaurant's P&L. Your role will see you maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit. 

What's in it for me?  

So much! Check out some of the benefits below:  

• Competitive salary + bonus structure  
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Annual Restaurant Managers summit –  enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few 
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family 
• The chance to join our Hola Central team or become a Franchisee!

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Demonstrated leadership experience in a fast-paced, high-energy setting  
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

We are seeking a highly organised and experienced Facilities Manager to join our team on our Global food manufacturing client site in Ballarat.  As the Facilities Manager, you will be responsible for overseeing the efficient operation and maintenance of our facilities, ensuring a safe and productive environment for all occupants.  

In this key role, you will be responsible for managing planned work schedules, hard and soft services and contract management ensuring the smooth operation of the site while supporting 30 team members across Security, Cleaning and Catering.  

Other duties will include but won’t be limited to:

• Supervise and lead a team of staff and contractors, ensuring high standards of service delivery and compliance with safety regulations
• Develop and maintain strong relationships with key stakeholders, building occupants, and external contractors
• Foster a culture of excellent customer service within the team
• Drive innovation and develop strategic initiatives to improve the efficiency and effectiveness of facilities and services
• Ensure compliance with all relevant regulations, health and safety guidelines, and environmental standards
• Provide regular reports to management on service delivery, site performance, and key issues
• Project management experience, particularly in facility-related projects
• Proficiency in facilities management software and systems
• Strong problem-solving skills and meticulous attention to detail
• Exceptional communication skills, both written and verbal

Who are We Looking For?

You are passionate about providing excellent customer service with proven experience delivering facilities and asset management services in a manufacturing environment.  You will have demonstrated leadership experience with the ability to motivate and manage teams.  

• Full Australian work rights (Mandatory) 
• Undertake Sodexo's Pre-employment requirements 

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

  At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

Your New Role

The Engineering Manager is responsible for leadership and management of the engineering people, processes and tools within the sustainment project. You will work collaboratively with the Operations and Service Delivery Team and key stakeholders to ensure the engineering team operates as efficiently as possible. You will provide oversight of decision analysis and resolutions to meet desired outcomes of both Leidos and the customer. Your responsibilities will include:

• Ensuring the team is engaged and productive
• Managing a diverse team of Security Engineers, providing leadership, career development and training strategies
• Lead resource recruitment for the team
• Working closely with the customer in a collaborative fashion
• Ensuring services are delivered appropriately and leading business as usual projects
• Continuous improvement of services through people, process and technology
• Drive Engineering inputs for operational and commercial reporting as required
• Financial management of the Engineering budget
• Ensure the team maintain and operate the required processes and tools to deliver fit for purpose and supportable solutions to our customer
• You will work across the business with; Quality, HR, Finance, and Commercial staff, to help these functions understand various engineering needs.   

We are currently seeking experienced Facilities Management professionals who takes pride in contributing to exceptional building operations and presentation standards plus knows how to create added value. 

As part of our wider Real Estate Management Services team, you will proactively manage the assets to ensure the smooth running of retail centres. You will manage key relationships and make recommendations to improve the performance of our client’s assets.

Your ability to manage budgets effectively and contribute to investment plans to maximise asset values will also be key, as will the ability to control costs and expenditure.

Other key accountabilities include:

• Ensuring building compliance is always maintained and driving initiatives on engineering standards across the business.
• Developing and enhancing the team’s portfolio of services
• Actively manage the presentation and day-to-day operations of allocated properties, including security, cleaning, maintenance and safety.
• Developing strong relationships with internal and external stakeholders, including tenants, contractors and colleagues
• Generate and manage work orders and review the monthly operating expenditure against budget.
• Working with Property Managers to produce monthly client reports as required
• Managing data within the facilities management systems.
• Ensuring all planned preventative maintenance is executed in accordance with schedules.
• Perform recurring physical inspection of assets, action discrepancies and upload report within the property management system.
• Support and assist centre management colleagues in the daily functioning of the business.

Job Purpose:

• Manage deliverables for retail projects at different stages within a large programme of works

Responsibilities:

• Support on project deliverables through the life of the project including Estimating, Procurement, Contract and Post Contract activities for projects value between $1m to $10m
• Develop good working relationships with client project management team and internal cost management team
• Gain a good understanding of the processes, tools and best practice templates used to meet our deliverables
• Gain a good understanding of the terminology and ways of working within the retail sector
• Providing Client with cost advice for budget purpose including cost planning of upcoming projects (New Stores and Renewals).  This may include site walks within NSW.
• Clearly understand our scope of service and carry out commission management functions at project level

We are currently seeking an experienced Building Manager to join our Company, for a long-term stable opportunity to support our team across sites located around the Sydney CBD and eastern suburbs.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs.

We are seeking an experienced Operations Manager in Brisbane to provide strategic leadership and direction, driving profitability across our operations and contributing to the overall success of the Industrial & Environmental (I&E) division in Australia. This role focuses on managing financial, technical, and personnel aspects to consistently meet or exceed company and customer expectations.

Responsibilities include, however, not limited to:

• Provide leadership and direction to the Industrial Inspections division and ensure profitable operations.
• Provide HSE leadership ensuring that a zero-harm culture is facilitated throughout the business, acting swiftly in cases of non-compliance.
• Maintain and improve the safety performance of the division. 
• Ensure labour requirements are established to meet client needs at all times, maintaining profitable operation on a shift by shift basis, with focus on productivity improvement using KPIs to monitor progress and get results.
• Investigate opportunities to cross-sell within the broader SGS Australia business, offering complete and total service solutions to existing, new and potential customers.
• Visit all key customers, maintain relationships and deliver new opportunities.
• Translate business strategy into pragmatic action plans and execute.
• Develop new services/products and concepts for the business line.
• Monitor market for the development of new technologies and trends and make recommendations for business improvement.
• Identify and promote future business leaders.
• Draft, negotiate and secure contracts for local and international clients.
• Promote the image, capability and integrity of the company to clients.
• Manage pre and post contract commercial issues.
• Ensure the best quality of execution.
• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity.
• Lead, coach and develop a business oriented team.

The Project Manager will play a key role in driving the planning, execution, and successful delivery of a diverse range of projects across Guzman y Gomez, ensuring they are completed within scope, timeline, and budget. From projects focused on People and Operations to Sustainability and beyond, this role will span multiple critical business areas. You’ll oversee the entire project lifecycle—from initial conception to seamless transition into operations—ensuring alignment with strategic objectives and leading the delivery of impactful, high-quality results.

What you can expect in the role:

• Lead multiple projects ensuring alignment with goals and stakeholder expectations, through structured project governance, and effective reporting
• End to end accountability for project delivery across all project phases
• Motivate teams, manage timelines, and ensure project milestones are met
• Build and maintain strong stakeholder & vendor relationships, ensuring timely and quality delivery
• Develop and review project scopes and plans, proactively managing risks and issues, and proposing solutions.
• Track project budgets, ensure financial alignment, and handle scope changes with stakeholder approval
• Drive communication and training plans to ensure successful project adoption

You’ll enjoy this role if you have:

• 3-5 years of Project Management experience delivering projects for a variety of industries and functions
• Effective problem-solving skills and flexibility to pivot where necessary
• Relevant certification in project management including methodologies and principles
• Strong stakeholder and relationship management skills with the ability to work effectively with all organisational levels
• Ability to negotiate and influence others to drive results
• Understanding of the importance of effective change management in project execution

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Flexible work environment - 1 day WFH p/week
• Phone allowance - up to $100 p/month
• 5 weeks annual leave as part of 'Love Ya Leave' policy
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Long term incentive scheme 
• Annual bonus scheme
• Paid parental leave
• GYG gift voucher

Ready to join the team? Apply now to start the conversation