About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

The Role

As Sales Operations Manager, you will play a crucial role in supporting the sales team and managing procurement activities within the organisation.

Your primary responsibilities will include coordinating sales support functions, ensuring prompt and efficient procurement of goods and services, and maintaining strong relationships with clients and suppliers.

You will also be responsible for driving process improvement initiatives within the sales support and procurement functions. This involves identifying opportunities for streamlining processes, enhancing efficiency, and implementing best practices.

Key Responsibilities

• Provide support, mentoring and coaching to the Sales Operations Team
• Ensure effective utilisation of human resources
• Ensure daily duties and responsibilities are being met by the Sales Operations Team
• Ensure the Sales Operations Team have the capabilities, capacity, and equipment to meet the business requirements
• HR management of Sales Operations Team including performance appraisals, induction, onboarding, training and development
• Process assessment and analysis
• Identify improvement opportunities
• Implement process changes

• Collaborate with the sales team to understand their requirements and provide them with the necessary support
• Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process
• Assist in the preparation of quotations, proposals, presentations, and contracts for the Sales Team
• Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales material
• Maintain and update client databases, sales reports, and other relevant documentation
• Receive and process client orders and internal orders
• Promote and maintain excellent supplier relationships

• Ensure returns are processed in a timely basis and followed through until credit is received

• Update configuration details in ConnectWise and registered on completed orders e.g. subscriptions
• Ensure adequate levels are kept of stocked items
• Ensure work area, stock room and loading dock are kept tidy and WHS compliant

• Proven experience in sales support, procurement, or a similar role
• Strong knowledge of procurement practices, market dynamics, and supplier management
• Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively with cross-functional teams
• Proven experience in identifying and implementing process improvement initiatives, preferably in sales support or procurement
• Project management skills, including the ability to plan, execute, and monitor process improvement projects
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and develop effective solutions
• Proficiency in using relevant software applications, such as CRM systems and procurement software
• Strong attention to detail and organisational skills to manage multiple projects and deadlines simultaneously
• Ability to build and maintain strong relationships with internal and external stakeholders
• Defence Force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Hybrid / flexible working arrangements
• Supportive collaborative environment with excellent benefits e.g. regular staff events, free drinks and breakfast.

• Company culture that fosters learning, training, mentoring and development programs

• Overtime additional earnings
• Full Time Workshop Based Role in Launceston
• Looking for Mechanically Minded Individuals

Your role will play a significant part in the company’s growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.

 What you will do:

• Servicing and repair of material handling equipment – Help Crown build positive customer experiences
• Quote and rebuild to high standard a wide range of MHE 
• Operate at the cutting edge of the MHE industry with advanced access to our newest range and models 
• Join the leading forklift service business in Australia – Yes, that’s right, we are the largest forklift service provider in Australia
• Initial 8 Week onboarding and industry leading training program  
• Extensive history of staff retention and career development 
• Perform routine maintenance & complete service work – Reactive & Planned 
• Accurately maintain important service records of work performed by you

Are you looking for a progressive career change from another industry and want to learn new skills that have potential to earn competitive hourly rates with incentives and excellent potential for overtime? Then this is the role for you.

Why Crown Equipment?

• Join one of the biggest and still family owned forklift brands in the world and be paid one of the industry’s best rates of pay for service technicians 
• Looking to change career paths from other industry sectors like electrical, building sectors? Apply now! – Our training will help you transition your skills into the material handling industry!
• Industry leading induction period for complete preparation
• Uniforms,  jackets, hats, beanies and PPE are all supplied
• Fully equipped service vans or weekly tool allowances provided
• Full time role with regularly available overtime
• Earn additional money with our industry leading incentive programs
• Safety Recognition Program for safe work practices
• Ability to further your career and expand your profession into roles such as management, other internal roles or even engineering. 
• Specialised ongoing training from industry leading professionals 

Typical Crown Technician Tasks and Duties?

• Conduct customer-focused scheduled and ‘breakdown’ services.
• Record notes and file service records appropriately – be a part of the service team and provide high level customer service to help our customers’ solve their material handling needs.
• Access to industry-leading training and development and grade progression opportunities, including potential opportunities to train less experienced service technicians in more complex aspects of service and repair work in the field.
• Maintain up to date technical knowledge, including emerging technologies in automation and telematics. 
• Keep up to date with industry trends, new products and services.
• Partner with the Company and maximise additional sales and service across a dedicated customer base. 

How you can apply

Submit your Resume with details about your work experience and qualifications via the ‘Apply Now’ button.

Don't have a Resume and think you have the experience or qualifications to be successful for this role? Lets us write one for you! Call us on 0405 555 562 and we will go through your employment and education history with you.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.