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MERCY AGED AND COMMUNITY CARE LTD

Personal Care Assistant

Full-time

Boronia, Victoria

Administrative / Clerical

11 months ago

ABOUT THE ROLE:Summary of the role: Looking for passionate and caring PCA's to join our friendly team at our 43-bed facility in Montrose Casual/Part T..

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Recruitment 24/7

Junior Receptionist/Office Administrator

Full-time

Newtown, Queensland

Others

11 months ago

Recruitment 24/7 has a vacancy for a Junior Receptionist/ Office administrator in our office based in Newtown in Ipswich. (Please note that junior wa..

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Recruitment 24/7

Customer Service Adminstrator/Internal Salesperson

Full-time

Acacia Ridge, Queensland

Customer Service

11 months ago

Recruitment 24/7 has a vacancy for a Customer Service Administrator/Internal Salesperson for our client based in Acacia Ridge. This position is F..

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MERCY AGED AND COMMUNITY CARE LTD

Personal Care Assistant

Full-time

Bendigo, Victoria

Administrative / Clerical

11 months ago

ABOUT THE ROLE:We are currently seeking experienced Personal Care Assistants to provide quality, resident-focused care by attending to the physical, e..

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C.R. KENNEDY & COMPANY PROPRIETARY LIMITED

Junior Survey Service Engineer

Full-time

Port Melbourne, Victoria

Construction / Property

11 months ago

THE COMPANY:Established in 1934, we are Australia’s leading supplier of precision positioning products with over 280 staff and 7 locations Australia..

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Datacom

Service Delivery Manager

Full-time

Melbourne, Victoria

Customer Service

11 months ago

Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisatio..

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

(Your Why)

The Service Delivery Manager role is responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. This role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

The key responsibility of the Service Delivery Manager is governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. You will be guided by the Senior SDM on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.

What you’ll do

Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework.
A curiosity for understanding of customers’ business strategy and alignment to service value.
Sound understanding of technical concepts and frameworks.
Broad and deep understanding of technical infrastructure projects and related technology dependencies.
Demonstrated experience of contract, commercial and financial concepts. .
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

A passion for delivering great service to customers.
Excellent customer relationship building and management skills with strong influencing and persuasive ability.
Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals.
Strong consultative and planning skills. Ability to escalate with a solution focus.
Strong financial management skills.
Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.
Minimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
To be successful in your application, you must hold an active Government Baseline Security Clearance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Quick Apply

CDC Data Centres

Data Centre Manager (NV2 Cleared)

Full-time

Darwin, Northern Territory

Information Technology

11 months ago

About us:Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquarte..

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Data Centre Manager who will be responsible for exceptional customer service and engagement to one of our key clients. The incumbent will ensure the site is operational, maintained and secured in line with best practice.

Key responsibilities include:

• Monitoring of the Data Centre environment via DCIM Tools, including rack level temperature & power, chillers, generators, switches, pumps and Data Centre power.

• Respond to Data Centre incidents 24 x 7.

• Management of assets within the Data Centre by maintaining an accurate list of Data Centre racks and hardware via DCIM Tools.

• Utilise DCIM Tools for capacity planning including physical space, power and network ports available in racks.

• Data Centre patch management including providing support to the customer.

• Data Centre security management including providing site access to people on the approved access list and escorting personnel during incidents and emergencies.

• Providing Data Centre infrastructure maintenance by working with the customer to confirm that maintenance contractors have performed scheduled maintenance.

• Contribute to Data Centre change management system inputs and action requests resulting from the change management system.

• Provide clear communication to management and tower delivery teams on incidents within the Data Centre.

• Perform approved Data Centre hardware installation, moves, adds and changes (IMAC).

• Co-ordinate 3rd party suppliers to meet project deliverables in a timely manner.

• Create and assist with the creation of service delivery and operational processes, procedures, and reports.

• Deliver services to adhere to ITIL and define ITIL best practices that can be incorporated into the operational running of the Data Centres.

• Provide support to the customer to assist with maintaining TIA-942 standards for the Data Centre.

• Keep current on best practice for Data Centre facility management.

• Meet CDCs service level agreements and assist the delivery team in meeting service level objectives.

• Act as the central point of coordination for all Data Centre related incidents.

• Follow correct site-specific delivery procedures and record management procedures to ensure information is accurate and handled correctly at all times.

• Comply with CDC’s Policies and Procedures (including appropriate use of internet, probity, and employment conditions).

• Other duties as directed from time to time.

About you:

• Experience providing services to Defence as part of Defence or Defence Industry.

• Ability to rack server hardware.

• Good knowledge of ICT hardware to assist with incident management.

• An understanding of networking and communications over copper and fibre.

• Ability to coordinate with multiple stakeholders.

• Ability to travel when required.

• Be available to work on call hours when required.

• Maintain the ability to work flexible hours when required

• ICT Hardware course or equivalent experience.

• Mechanical or electrical course or equivalent experience.

• Diploma in IT related course.

• ITIL certification.

• Understanding of TIA-942.

• Data Centre Infrastructure Management related course.

Essential:

• Existing AGSVA Security Clearance at Negative Vetting 2 level.

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

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CoinJar

Customer Support Representative

Full-time

Melbourne, Victoria

Customer Service

11 months ago

CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsib..

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Datacom

Service Delivery Manager

Full-time

Canberra, Australian Capital Territ

Customer Service

11 months ago

Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisatio..

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

(Your Why)

The Service Delivery Manager role is responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. This role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

The key responsibility of the Service Delivery Manager is governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. You will be guided by the Senior SDM on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.

What you’ll do

Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework.
A curiosity for understanding of customers’ business strategy and alignment to service value.
Sound understanding of technical concepts and frameworks.
Broad and deep understanding of technical infrastructure projects and related technology dependencies.
Demonstrated experience of contract, commercial and financial concepts. .
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

A passion for delivering great service to customers.
Excellent customer relationship building and management skills with strong influencing and persuasive ability.
Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals.
Strong consultative and planning skills. Ability to escalate with a solution focus.
Strong financial management skills.
Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.
Minimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
To be successful in your application, you must hold an active Government Baseline Security Clearance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Quick Apply

ServiceNow

Customer Support Representative

Full-time

Sydney

Customer Service

11 months ago

What you get to do in this role: Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected...

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EACH

Registered Nurse Care Coordinator

Full-time

Ferntree Gully

Health / Beauty / Fitness

11 months ago

Your day will be varied and collaborative and will involve integrating and coordinating complex health care services and link..

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MURRUMBIDGEE LOCAL HEALTH DISTRICT

Registered Nurse - Aged Care/Acute - Harden-Murrumburrah (Incentives Offered)

Full-time

Harden, New South Wales

Health / Beauty / Fitness

11 months ago

*This position qualifies for incentives under the NSW Rural Health Workforce Incentive Scheme, including an initial attraction and relocation payment ..

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AtlamGroup

Regional Manager Service Delivery South

Full-time

Moonah, Tasmania

Customer Service

11 months ago

Southern Region role overseeing a geographically dispersed operational workforce Reporting to the newly appointed GM Service Delivery Bring a focus on..

Southern Region role overseeing a geographically dispersed operational workforce Reporting to the newly appointed GM Service Delivery Bring a focus on customer, culture and optimisation TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than 430,000 customers - 24 hours a day, 7 days a week, 365 days a year. Employing more than 900 staff, we are a values-driven organisation striving to achieve the vision of “being trusted, respected and making a positive difference in Tasmania”. A unique opportunity exists to join TasWater reporting to the newly appointed General Manager Service Delivery. The Regional Manager, Service Delivery South will oversee the operation and optimisation of water and wastewater operations. Overseeing a large workforce of 150 employees located in the Southern Region, you will ensure Taswater continues to provide outstanding services to customers. Concurrently you will identify opportunities to drive improvements that result in optimised services while ensuring the safety of the TasWater teams and the reliability of services are maintained. You will deliver continuous improvement initiatives within production and treatment operations, while balancing the needs of stakeholders including customers and employees with financial, safety, risk and compliance requirements. To be successful in this role, you will bring experience working with field based workforces in the utilities, resources or similar operational environments. You will bring the ability to build capability, enjoying the rewards of developing a team from a cultural and technical perspective, while bringing an organisational excellence mindset to the team. You are known for your contemporary and strategic approach and ability to drive innovative efficiencies including better systems, process and utilisation of technology. You are adept at establishing credible and collaborative relationships with key stakeholders and you are highly regarded for your focus on people, safety, customer and performance. For a copy of the PD, please download (copy and paste) http://bit.ly/3GMjNhj To apply, please upload your CV. For any questions not outlined in the PD or a confidential discussion, please contact Seamus Scanlon on 0455 118 868 or Kate Rowe on 0412 254 802.

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AtlamGroup

Service Administrator

Full-time

Mount Gravatt, Queensland

Customer Service

11 months ago

About the Company Our client is an established trade services supplier to residential and industrial customers, and they have been providing exception..

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AtlamGroup

Customer Service Representative

Full-time

Mount Gravatt, Queensland

Customer Service

11 months ago

About the Company Our client is one of Queensland's fastest growing trade services companies, who pride themselves on delivering an exceptional custom..

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AtlamGroup

Field Service Mechanic

Full-time

Dandenong, Victoria

Customer Service

11 months ago

Field Service MechanicPump and Power Melbourne Largest family-owned equipment hire company in ANZ great employee benefits Culture is our secret sauce-..

Field Service MechanicPump and Power Melbourne Largest family-owned equipment hire company in ANZ great employee benefits Culture is our secret sauce-family, innovation, customer service, down to earth Ongoing training & career development opportunities $74,237 base super Profit Share Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.And with over 90% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome!Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs!About the role The Field Service Maintenance Mechanic role exists primarily within the Distribution Centre and reports to the Service Manager. The purpose of the Maintenance Mechanic position is to provide customers with an exceptional level of service through maintenance/repair of a range of diesel and petrol powered equipment to exacting standards.This is a permanent, full time position, based in our Pump and Power branch in Port Melbourne.This role requires you to: Repair and maintain vehicles and related equipment to required standards so as to ensure our customers receive reliable and fit-for-purpose plant and equipment. Detecting and diagnosing mechanical and electrical faults in engines and parts Dismantling and removing engine assemblies, transmissions, steering mechanisms and other components, and checking parts Repairing and replacing worn and defective parts, reassembling mechanical components, and referring to service manuals as needed Performing scheduled maintenance services, such as oil changes, lubrications and engine tune-ups, to achieve smoother running of vehicles and ensure compliance with pollution regulations Reassembling engines and parts after repair Testing and adjusting mechanical parts after being repaired to comply with company standards and customer expectations of performance Diagnosing and testing parts with the assistance of computers Perform servicing maintenance on the customer site as required, and documentation to render equipment serviceable in accordance with Kennards “Ready for Hire” Quality Operational Management (QOM) standards.About you: You are trade qualified as a light vehicle mechanic or diesel fitter, with experience on mobile plant or similar A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes. Time management skills including the ability to plan and reschedule in accordance with changes in priorities. A manual Driver’s…

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AtlamGroup

Customer Service Specialist

Full-time

Macquarie Park, New South Wales

Customer Service

11 months ago

WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT..

WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe. $75k SuperOn-site location based in Macquarie ParkPrevious experience in Telco is preferred The Role: Manage tickets, escalations, and complex enquiries from customers.Develop and maintain high-quality training materials, process documents, knowledge based articles and troubleshooting guides.Assist in day-to-day operations of the customer service team ensuring agreed KPIs and standards are met.Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction.Identify opportunities to improve the customer experience solutions/provide feedback.Liaise with offshore team based in the Philippines. About you: Telco or IT experience is highly regarded.L2 experience is ideal.Follow up on account enquiries via phone or email.Ability to break down complex technical and account information into easy to follow, non-technical information for customers.Exposure to working with onshore and offshore third-party service providers.Excellent phone manner and communication skills. Perks: Pathway for progression into a Team Leader position.Fantastic career progression opportunities.Work with a fun and collaborative team.Opportunity to join a rapidly growing start-up and help be a part of the overall success.Training provided to help you succeed in the role. This is a fantastic opportunity to join a leader in Telco solutions. Get in touch with Jamie and the WOW team by applying now!

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AtlamGroup

Call Centre Operator

Full-time

Macquarie Park, New South Wales

Customer Service

11 months ago

WOW recruitment are seking a Customer Service Execeutive for our Medical Logistics Company based in Macquarie Park. The role is initially office based..

WOW recruitment are seking a Customer Service Execeutive for our Medical Logistics Company based in Macquarie Park. The role is initially office based while training, and hybrid once trained with both morning and evening shifts available.What's in it for you?Open, fun office environmentHybrid / Work from home once trainedSocial events once per monthGrowing businessCareer development across departmentsSocial and supportive environmentFree gym membershipBirthday leaveYou will be;Answering a high volume of phone callsEnsuring accurate and timely data entry into the operating systemAssisting Coordinators/Allocators with queries and changes to jobsResponding to customer queries including pricing and quoting jobsChecking third-party logistics providers' status of deliveries as well as invoicesAssisting with checking drivers’ invoicesAssisting with the client invoicing processMaintaining relationships with carriers and customersProviding general administration and operational supportContributing to the improvement of policies and proceduresSkills required;Diploma preferredPermanent Resident of AustraliaMinimum 2 years’ experience in a customer service/call centre roleLogistics experience preferred but not requiredStrong verbal and written communication skillsAbility to build lasting rapport and relationships with key stakeholders (e.g. staff, peers, drivers, clients, hospitals/clinics)Ability to read and comprehend simple instructions, short correspondence and emailsAbility to juggle multiple tasks and effectively prioritise workloadGood attention to detailTaking ownership of tasks and following them through to completionAbility to work as a team player, pro-active, self-motivated and high sense of responsibilityAbility to work independently and under pressure in a fast-moving environmentThe ability to use Microsoft suite of products and operating systemIf this sounds like the right role for you, please contact [email protected] or call on 02 8320 0683 and ask for Caitlin!

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AtlamGroup

Customer Experience Call Centre Operator

Full-time

Pyrmont, New South Wales

Customer Service

11 months ago

Customer Experience Call Centre Operator ** 3 months as a Temp - then promoted to Permanent ** ** $30-$34 per hr Super ** ** Start date: End of Jan 2..

Customer Experience Call Centre Operator ** 3 months as a Temp - then promoted to Permanent ** ** $30-$34 per hr Super ** ** Start date: End of Jan 2024 (interviews need to be complete by December 5) ** ** Mon to Fri office based - 9-5 pm ** WOW Recruitment is looking for a Customer Experience Contact Centre Operator to support our healthcare client, based 5 days in the office in Pyrmont, Sydney. Our client is an Australian-owned and operated not-for-profit that specialises in hearing aids. This organisation offers solutions and services to help transform the lives of people with hearing loss. The ideal candidate will have a can-do attitude and understand the importance of creating and maintaining customer relationships with a predominantly older clientele. Previous hearing or health related industry experience would be highly regarded but is not essential. Perks & Benefits:New Office in Pyrmont with beautiful viewsA company that encourages and supports career and personal growthGenerous salary packaging of $65K plus Super when permanentMonday- Friday - No weekendsBe involved in a new team that radiates a culture of excellence What you’ll be doing: Managing the customers experience for optimal outcomesEfficient operation of the hearing clinicNavigating multiple screens whilst nanaging call requirementsCalendar management of the clinicians in your areaLearning and efficiently using a range of software and applicationsPerforming adhoc general administration dutiesYou will be provided full training and support with the aim of an immediate start What you will bring:MUST HAVE 2 years of phone-based Contact Centre ExperienceYou’re an excellent listener, which helps you build genuine rapport with customersPicking up the phone doesn’t faze youCustomer centric approach to your workSelf-motivated and able to work alone/unsupervised.Excellent organisational and prioritising skillsAbility to be flexible within the workplace and work effectively within a teamWillingness to learn basic repair and maintenance of hearing aids If you’re interested to learn more about this role, APPLY NOW and Louise will be in touch!

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AtlamGroup

ICT Service & Support Officer

Full-time

Brisbane, Queensland

Customer Service

11 months ago

???? Exciting Opportunity in ICT Service & Support! ???? Position: ICT Service & Support Officer (6-month Secondment Backfill) Location: Tarong Power ..

???? Exciting Opportunity in ICT Service & Support! ???? Position: ICT Service & Support Officer (6-month Secondment Backfill) Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office) Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and motivated ICT Service & Support Officer for a critical 6-month opportunity to ensure a seamless transition for our Service Desk Team and the business. Position Purpose: As an integral part of our client's ICT team, you will provide first and second-line support, ensuring a high degree of availability, quality, and responsiveness. Responsibilities include incident and service request resolution, knowledge base updates, and effective communication with stakeholders. You'll also play a key role in supporting project delivery and may be required to travel to various sites. Qualifications: Certificate IV/Diploma in IT (General/Networking/Support) ITIL Foundation Certificate (desirable) Industry certifications beneficial Experience and Knowledge: Minimum two years in Support/Desktop administration Excellent interpersonal and communication skills Advanced analytical and problem-solving abilities Project team experience with on-time and on-budget delivery In-depth knowledge of various technologies and processes Required Technical Expertise: Desktops & Laptops Mobile phones & Tablets Printers (multi-function & tag) Microsoft Systems Centre Configuration Manager Microsoft Office, Windows desktop operating systems Citrix published applications & receiver management Android OS, Apple iOS Desirable Technical Expertise: Microsoft Windows Server, Active Directory, DNS, DHCP & Group Policy Switching, routing, and wireless network deployments Security systems & swipe points (WinDSX) CCTV Systems (Milestone) Citrix XenApp & XenDesktop farms & remote access systems Telephony systems (Cisco IP phones & Call manager) Facilities management of Air-conditioning, UPS, and power management Responsibilities and Outcomes: Provide first and second-level IT support Application of best-practice ITIL processes Manage workload queue and escalate work tickets as needed Identify incident trends and escalate to Problem Coordinator Creation and maintenance of technical documentation and user guides Support 3rd parties using our systems, including remote access Supervise work on IT systems following relevant safety protocols Maintain asset register for IT desktop equipment & mobile phones Manage user accounts and apply file system permissions in Active Directory Participate in minor works or projects following our client's ICT Project Management Methodology Accurately account for project work versus business-as-usual work in the timesheeting system Produce quality documentation and reports as required Occasional travel to other sites may be required Participate in an after-hours on-call roster Any other tasks as assigned by the Information Resources and Service Desk Manager Don't miss this opportunity to be part of a dynamic team at the forefront of the utilities sector. Apply now to contribute to the success of our client! Please apply by upload your current resume in Microsoft Word format only (.doc or…

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AtlamGroup

Customer Service Operations Manager – Fast Food

Full-time

Ourimbah, New South Wales

Customer Service

11 months ago

Managing 3 locations across NSW – Ourimbah head office Negotiable salary plus car allowance, commensurate with experience and ability Ditch the big ..

Managing 3 locations across NSW – Ourimbah head office Negotiable salary plus car allowance, commensurate with experience and ability Ditch the big corporate chains – freedom and flexibility await! Embark on a career transition from the corporate fast-food industry to a leadership role in area management with Heatherbrae’s Pies. As the Operations Manager of Customer Service, you’ll lead three teams in delivering premium quality meat pies and baked goods along NSW highways. Your efforts will shape the customer experience through professional customer service, local produce, high-quality ingredients, and a touch of warmth. In this role, you will visit each store weekly to support managers and collaborate with the head office team on customer service initiatives, witnessing your impact on business success. About You: You are not merely a manager but a true leader who sets the standard through personal example and engaging actively with your teams. You thrive in the dynamic industry pace, revelling in the hustle and energy. Your strength lies in your ability to connect with others, and you excel in coaching, mentoring, and improving customer experiences. You can manage operations seamlessly, even during busy peak times. About the Company:Heatherbrae’s Pies is more than a workplace; it is a community of longstanding individuals who understand the significance of cultivating a happy and harmonious environment. While renowned for their exceptional pies, the company’s ethos extends beyond mere culinary excellence. Heatherbrae’s Pies is dedicated to crafting unforgettable customer experiences, delivering exceptional locally sourced bakery goods and coffee. Their recent customer initiative proudly boasts a 100% gluten-free bakery. If you possess a love for people, customer service, and operations management, we encourage you to apply. Contact Chelsea Walker at [email protected] to seize this exciting opportunity. Your journey towards professional and personal satisfaction begins here.

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PORSCHE CARS AUSTRALIA PTY. LTD.

Service Technician - Porsche Centre Melbourne

Full-time

Collingwood, Victoria

Customer Service

11 months ago

Porsche Centre Melbourne, one of Australia’s most exclusive dealerships, is currently recruiting Service Technicians to join our Workshop team, base..

Quick Apply

Liz Smith

Registered Nurse - Critical Care Unit

Full-time

Bella Vista, New South Wales

Health / Beauty / Fitness

11 months ago

· Supportive management · Professional development opportunities · Close to shopping centre and public transport Are you a Registered..

· Supportive management · Professional development opportunities · Close to shopping centre and public transport Are you a Registered Nurse with excellent interpersonal and customer service skills? Norwest Private Hospital is looking to employ Registered Nurses with experience or post graduate qualifications in cardiac critical care nursing, who are seeking a new challenge. Norwest Private Hospital We believe in the delivery of quality clinical outcomes for our patients. Healthscope have over 19000 staff who are passionate and dedicated to providing quality healthcare. We provide exceptional patient care and support for our doctors. Our people are known for achieving exceptional clinical outcomes, transparent public reporting and positive patient feedback that leads the industry. No matter the role, every day our people make a difference to the lives of our patients and their families and it is a privilege to be part of their care. Norwest Private Hospital is located in the rapidly developing North West corridor of Sydney and is operated by Healthscope, a leading provider of private healthcare in Australia. The hospital has 277 beds and is a high acuity facility with an Emergency Department located in Sydney's Bella Vista. As a Registered Nurse your responsibilities will include: · Deliver safe, researched-based standards of nursing care · Deliver education and support to individuals/patients for the management of their health recovery, rehabilitation or end of life needs · Lead successful quality improvement and safety management project/s to deliver desired outcomes · Work collaboratively with the wider healthcare team to support patient care needs · Act as a role model for Safe Practice Essential Criteria: · Current Registration with AHPRA · 2 years' experience in Coronary Care or Critical Care Unit · Working with Children check · Commitment to Quality Patient Care · Compliance with ACQSHC National standards · Sound clinical decision making and problem solving skills · Excellent communication and customer service skills · Works well independently and within a team · Availability to work on a rotating roster including nights and weekends · Intermediate computer skills · Advance Rhythm interpretation and management Desirable Criteria · Post Graduate Certificate in Coronary Care or Critical Care Why Healthscope? We care about your career at Healthscope. No matter where you go within our community of care, you'll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.We are the only national private hospital operator and healthcare provider in Australia. But why does that matter? Our team is made up of over 19,000 highly experienced people working across a range of roles and specialisations. Supported by some of the best doctors in nationally, we come together to strive for better, sharing learnings, supporting each other, celebrating successes and facing challenges together. Joining us opens the door to endless opportunities. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish. Come and be the difference in our patient's lives . Applications close : 19 January 2024 To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to [email protected] If you are successful in the role, you will receive a salary based on your years of relevant registered nursing experience against the current Healthscope and NSWNMA/ANMF - NSW Nurses and Midwives' - Enterprise Agreement 2020 - 2024, a salary ranging from $35.46 - $49.79 per hour. More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker. Please click here to apply.

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AtlamGroup

Customer Service Officer

Full-time

Braybrook, Victoria

Customer Service

11 months ago

Come and join our established team of 24 at Stanley's Body Works, Braybrook. We perform and specialise in all type of repairs from small to large. We ..

Come and join our established team of 24 at Stanley's Body Works, Braybrook. We perform and specialise in all type of repairs from small to large. We are I-CAR certified and are an approved Subaru Australia Repairer.We offer and promote a positive working environment, where you can thrive and become part of a team for the long term with access to the latest in automotive technology. We have ample onsite staff parking and our regular fortnightly staff lunch are a staple.The OpportunityWe have an exciting opportunity for Customer Service Officer to join our team at Stanleys Body Works, BraybrookWe are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.Permanent position. Monday to Friday. 40 hours per weekApply or call us today on (03) 9311 7588 for a confidential discussion.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs Does this sound like you? Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skills Strong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

Click here to view more detail / apply for Customer Service Officer

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Leidos

Applications Support Specialist

Full-time

Adelaide

Customer Service

11 months ago

Airborne Solutions Australia currently has a vacancy for an experienced Applications Specialist who will apply their excellent interpersonal skil..

Airborne Solutions Australia currently has a vacancy for an experienced Applications Specialist who will apply their excellent interpersonal skills liaising with all levels of IT, client and vendor personnel. You will be responsible for maintaining and providing technical support and release management across a portfolio of industry-leading applications such as payroll/HR, Safety, Flight and Aircrew rostering and finance.

This is an opportunity to grow your career in a dynamic business offering innovative solutions to our aviation contracts.

Key Duties and Responsibilities

Manage and maintain application changes, upgrades, and troubleshoot system issues.
Interpret customer requirements and liaise with vendors and internal stakeholders to implement change and contribute to solution design
Maintain and support a range of software packages and associated Vendor relationships.
Monitor performance and reliability of application servers based on “native” or MS SQL databases and the associated stored procedures & SSIS packages required for reporting and systems integration
Maintain user operational reports based on MS Reporting Services ensuring efficiency, reliability and effectiveness
Maintain data integration/migration between systems
Conduct research and make recommendations on technology products, processes and techniques.
Proactively drive improvement initiatives

Essential Skills and Experience

RAMCO application support experience
Willingness to work within a high safety and integrity culture
A relevant educational background to degree or equivalent level
5+ years demonstrable experience in managing applications & associated change, liaising with IT teams, Vendors and Users
Solid SQL skills applied in designing, building, installing, configuring, tuning, managing access, for MS SQL Server environments and SSRS Reports.
Solid working knowledge of complex, integrated environments applying MS SSIS and stored procedures.
Significant experience working with Microsoft Office, Visio, and Project toolsets
Proven analytical, evaluative, and problem-solving abilities
Demonstrable experience working in a team-oriented, collaborative environment, able to communicate effectively & efficiently with all stakeholders, applying effective organisational and time management skills, while operating within budgetary and time constraints

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Personal Care Assistant

Junior Receptionist/Office Administrator

Customer Service Adminstrator/Internal Salesperson

Personal Care Assistant

Junior Survey Service Engineer

Service Delivery Manager

Data Centre Manager (NV2 Cleared)

Customer Support Representative

Responsibilities

Service Delivery Manager

Customer Support Representative

Registered Nurse Care Coordinator

Registered Nurse - Aged Care/Acute - Harden-Murrumburrah (Incentives Offered)

Regional Manager Service Delivery South

Service Administrator

Customer Service Representative

Field Service Mechanic

Customer Service Specialist

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Customer Experience Call Centre Operator

ICT Service & Support Officer

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Customer Service Officer

Applications Support Specialist

Frequently Asked Questions about Customer Service