• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution. 
• Provide expert advice on Telstra products and services that best suit their needs and lifestyle.  
• Provide empathy and understanding to your customers through effective communication skills. 
• Take ownership, show confidence in your ability to de-escalate any customer grievances. 
• Be available when our customers need us, flex to the hours that are required. 

An exciting opportunity has become available for an enthusiastic and motivated self starter who has a passion for multi-tasking and organisation. Job responsibilities include but are not limited to:

• Answer incoming phone calls and greet visitors as required.
• Provide general administration support to the Service Manager and Service Supervisors.
• Assist with coordinating of service jobs and workflow, including timesheets.
• Provide other general administration duties, including management of stationery and mail collection.
• Assist with processing of purchase orders, invoicing and parts ordering.
• Assist Service Manager/supervisors with financial reports and cost analysis as required.
• Provide back-up to other admins as required by the business.

The Receptionist & Facilities Coordinator is responsible for front-of-house services and facilities coordination services for AFCA across our Melbourne office. Our Melbourne office is located in the heart of the CBD, with state-of-the-art facilities and breathtaking views!  You will be joining a progressive, for purpose organisation with a vibrant workplace culture and amazing organisational benefits. 

Please note this position is initially a 12 month contract at  3 days per week where you will be required to work onsite at our Melbourne CBD office.

Typically, in this role you will:

• Welcome AFCA staff and visitors, providing support in using the amenities of our office.
• Administer Registration of visitors in accordance with AFCA’s security and access policy
• Maintain Boardroom and meeting room facilities.
• Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
• Coordination of daily office cleaning services.
• Organise and coordinate catering and supplies as required for meetings and events.
• Responsible for the maintenance and ordering of office stationery and other office consumables as required.
• Coordinate all incoming and outgoing courier services.
• Operate in a hands-on and people first environment with exposure to key stakeholders

The Receptionist/Facilities Coordinator is responsible for front-of-house services and facilities coordination services for AFCA across our Sydney office. Our offices are located in the heart of Sydney's CBD on George street with a vibrant  workplace culture and amazing organisational benefits. 

Please note this position is permanent, 3 days per week (Tuesday, Thursday & Friday) where you will be required to work onsite at our Sydney office.

Typically, in this role you will:

• Welcome AFCA staff and visitors, providing support in using the amenities of our office.
• Administer Registration of visitors in accordance with AFCA’s security and access policy
• Maintain Boardroom and meeting room facilities.
• Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
• Coordination of daily office cleaning services.
• Organise and coordinate catering and supplies as required for meetings and events.
• Responsible for the maintenance and ordering of office stationery and other office consumables as required.
• Coordinate all incoming and outgoing courier services.
• Operate in a hands-on and people first environment with exposure to key stakeholders

What will you do:

This role will ensure variety whilst operating in a team environment. The focus will be:

• Warehouse duties including stock taking, stock replenishment, inwards goods and maintaining a tidy workspace
• Picking and checking orders (quickly and accurately)

We’re after someone:

• With great customer service skills
• A confident communicator
• Who is physically fit
• With warehouse experience (ideal but not essential)
• Who is kind and has a positive and friendly attitude
• Honest and reliable

As a valued team member we can offer you 

• Competitive wages
• Regular hours, Mon to Fri (no weekend work)
• Career pathways / In-house training programs
• Internal transfer opportunities
• A fun and supportive team
• Wellbeing / Mental health support through our EAP program

About us

• We are one of Australasia's leading suppliers of stainless steel fasteners 
• We have an established (10 years) Brisbane branch in Acacia Ridge, and 12 branches across New Zealand.
• We are a successful business built on hard work and excellent products with a reputation for quality and reliability 
• You’ll be known by name and the unique role you play in making our company a success!

Must be eligible to work in Australia.

What you get to do in this role

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.