Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with 30 years of experience, seeks a detail-oriented individual. Qualifications include an NSW Driver's License and 3 years of relevant experience. Ideal candidates possess intermediate Microsoft Office skills, excel in data entry accuracy, and thrive in a friendly, vibrant work environment. Responsibilities include coordinating production schedules, managing customer quotes, handling stock orders, and ensuring smooth office operations. If you're ready for a fulfilling role in a positive workplace, apply now! Client Details Our client, a distinguished steel reinforcement supplier with over 30 years of unparalleled experience, is in search of a vibrant and detail-oriented Data Entry / Customer Service Administrator to join their dynamic team. This client stands out in the industry, not only for its commitment to quality but also for fostering a vibrant and lively environment across residential, commercial, mining, and industrial sectors. Description - Coordinate production schedules and tags- Manage customer quotes and purchase orders (POs)- Handle stock orders and transfers- Ensure smooth office operations- Perform accurate data entry with zero errors- Professionally handle incoming phone calls and distribute them to relevant departments- Greet customers and suppliers when required- Assist the Sales team as needed- Process card payments if required- Order stock and non-stock items as necessary- Process stock transfers- Manage customer service emails- Perform general office duties as directed- Report discrepancies and problems to management- Inform supervisor/manager of any processes that could impact quality and/or safety- Ensure processes deliver intended outcomes- Promote a customer-focused environment- Maintain the integrity of the Quality Management System (QMS)- Promote Workplace Health and Safety (WHS) awareness and culture Performance Goals: Timely completion of all tasks Zero data entry errors Professional handling of calls Maintain a clean and welcoming office Profile We're looking for a fun, friendly person who thrives in a bustling, lively atmosphere. The ideal candidate is not only skilled in data entry and customer service but also brings a positive energy to the team. If you enjoy a vibrant workplace and are ready to contribute to our dynamic team, we want to hear from you! Qualifications: NSW Driver's License Preferred: 3 years of relevant experience Skills: Intermediate Microsoft Office skills Accurate data entry Organised and deadline-driven Friendly, confident, and polite Collaborative team player with excellent communication skills Enjoys a fun, friendly, and vibrant work environment Job Offer Position: Full-time Data Entry / Customer Service AdministratorLocation: St Marys, NSWWorking Hours: 6:30 am to 4:30 pm

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The Role:
The Trainer position is integral to building the customer service onboarding and ongoing development, through end-to-end facilitation of operational training requirements for customer service, regulatory requirements, and company-wide changes.
The role supports leaders in identifying training gaps, designing solutions to uplift performance across consultant and front-line leaders.
Responsibilities:

Facilitate training programs that meet with current and future requirements for organisational business units,
Consult with key stakeholders, including business leaders to identify and prioritize capability needs.
Understand the impact of training delivery by maintaining relationships with Subject Matter Experts (SMEs).
Design, develop, deliver and evaluate non-technical L&D solutions to support business objectives, values, vision and specific team requirements - in line with cultural integration.
Research, recommend and coordinate the implementation of, modern, best practice training capability development methods, techniques and strategies.
Support Managers on coaching strategies to embed new training
Conduct evaluations of training effectiveness
Actively participate in continuous improvement initiatives by offering ideas and creative solutions to improve policies, processes and learning tools. Participate in and/or deliver train-the-trainer sessions for new content and ensure materials are fit for purpose.
Develop relationships with other training professionals, both internal and external, to share knowledge on best practice material design, delivery and evaluation.
Engage learners, understand their challenges and provide necessary support.


Experience:

Certificate IV Workplace training (TAE) is preferred.
High level facilitation experience (on the job and/or classroom).
Understanding of training/learning processes, theories and methodologies including adult learning principles and styles.
Demonstrated ability in the application of learning design principles.
Highly developed interpersonal, written and organisational skills.
Demonstrated ability to deliver multiple training programs for different audiences.
Skills in Microsoft Office applications including Word, Excel &PowerPoint.
Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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Our client is a family-owned and operated organisation that has provided a wide range of material handling and lifting solutions for over 30 years. By manufacturing locally, they have become a leading supplier to mining industries across local and international markets. They provide tailored preventative maintenance, repairs and overhauls, along with safety and performance inspections to minimise their clients' downtime. Due to continuous growth, they are looking for a Service Administrator to join their team in Maddington. About the opportunityAs a Service Administrator, you will play a vital role in ensuring the smooth operation of our client's service department. Reporting directly to the Service Manager, your day-to-day will see you coordinating the activities of their technicians to maintain efficient service delivery to off-site locations across the state. In this role, you will: Schedule and delegate service and inspection tasks to technicians Maintain clear and effective communication with technicians to address any issues or concerns Oversee and process paperwork, including site access forms, inductions, and invoicing Collaborate with technical teams to ensure jobs are completed on time and to client specifications About youWe are seeking a candidate who is proactive, organised, and capable of multitasking in a dynamic environment. You should be comfortable working closely with technical teams and possess excellent communication skills. To be successful in this role, you will ideally have: Previous experience in service coordinating, preferably within a mechanical or related field Basic knowledge of crane operations and servicing, allowing you to effectively understand technician requirements Strong organisational skills to manage schedules, paperwork, and job requirements efficiently What’s on offerJoining our client's team means becoming a part of a supportive and family-oriented work culture. You will have the opportunity to receive hands-on training and mentorship as you take on this important role. With a 38-hour workweek and potential for overtime, you'll have the chance to grow your career while maintaining a healthy work-life balance. This is an excellent opportunity for someone who values growth, teamwork, and contributing to the success of a reputable company in the material handling industry. Keywords: Crane Technician, Maintenance Planner, Mobilisation, Scheduler, Service Administrator, Service Coordinator, Service Manager.   

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