Welcome to Primary Connect
Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity. 
Were delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphys, and BWS), but at Primary Connect, were more than just a supply chain business. Were a big team, but every individual plays a pivotal role and leaves a distinctive impact. 
Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.
Welcome to Primary Connect
Primary Connect is
... Click here to view more detail / apply for Customer Service Representative ? Primary Connect Customer Hub (1016559)

The Role:
Were expanding and looking for a dynamic, customer-centric individual to join us in our Malvern office! This is your chance to be a key player in our team, providing exceptional support across our three brands with our group GAZMAN, Cable Melbourne, and Perri Cutten.
As one of the first points of contact for our customers, youll embody the voice of the company, delivering top-notch service while creating positive and lasting impressions. Youll play a vital role in enhancing the customer experience and driving sales across all Austin Group brands.
If youre passionate about customer service and eager to make a difference, come and be a part of our journey!
This is a full-time role, working Monday to Friday. 
Other responsibilities will include but not limited to:

Resolve all customer inquiries positively, within set KPI timeframes to deliver an outstanding customer

... Click here to view more detail / apply for Customer Service Team Member

Employment Type Permanent
Closing Date 10 Jan :59pm
Job Title Telstra Retail: Customer Service & Sales Consultant
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you?re at the ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

Employment Type Permanent
Closing Date 10 Jan :59pm
Job Title Telstra Retail: Customer Service & Sales Consultant
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you?re at the ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

Employment Type Permanent
Closing Date 10 Jan :59pm
Job Title Full Time Customer Service & Sales Consultant WARNBRO
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Warnbro store is hiring a Retail Consultant to join the team on a Full-Time basis . Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a ... Click here to view more detail / apply for Full Time Customer Service & Sales Consultant WARNBRO

Our client is an ASX 100 iconic market leader, and today they are seeking to appoint an inspirational and transformational National Customer Service & Administration Manager to lead their national Inbound Customer Service Contact Centres and their Administration Support Teams whilst also proactively taking full responsibility for premium customer escalation management ($1m customers nationally), all whilst playing a key role in the transformation of this B2B customer centric multi-site/national operation. 
Key to our client?s success has been their ability to position their people at the forefront of their decision making, along with CX excellence. You will be supporting a significant multi-service multi-site operation as you lead these business critical functions.


So, what?s in it for you?  The opportunity to:  



Enjoy a salary package of up to $185k 10% STIs
Have full accountability for representing a national inbound Customer Service Contact Centres and their

... Click here to view more detail / apply for National Customer Service Manager

Employment Type Permanent
Closing Date 2 Jan :59pm
Job Title Full Time Customer Service & Sales Consultant MADDINGTON
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Telstra Store Maddington is hiring a Retail Consultant to join the team on a full time basis . Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem solvers ... Click here to view more detail / apply for Full Time Customer Service & Sales Consultant MADDINGTON

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.

About the Role

In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

Responsibilities

• Manage high-volume customer inquiries by phone in a friendly and helpful manner.
• Respond to email queries
• Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction.
• Maintain accurate and timely records of all customer transactions and interactions.
• Provide product information to customers and sales representatives.
• Address customer complaints and concerns in a prompt and professional manner.
• Work closely with our sales and operations team to ensure timely delivery of products and services.
• Participate in customer service training.

• Proven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritise competing demands in a fast-paced environment.
• Proficiency in Microsoft Office and experience using CRM software.
• Highly motivated and able to work independently as well as in a team environment.
• Knowledge of construction materials (consumables) or related products would be ideal.

• $70k + Super + Profit Share Scheme
• Certified as a Great Place to Work®! Work in a fun and supportive work environment!
• Hybrid model - Work from home 2 days a week after successful probation.
• Great company culture & high employee engagement
• WHEREFIT discounts!
• Career advancement, personal training & development programs
• Dynamic and supportive Management & Team

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Our Customer-Focused Team

We are looking for friendly and enthusiastic Customer Service Representatives to join our customer service team. As a Customer Service Representative, you will be responsible for providing excellent customer service and building strong relationships with our clients.

Key Responsibilities:

Handling customer inquiries and complaints via phone, email, and chat.
Providing information about our products and services.
Processing orders and refunds.
Resolving customer issues in a timely and professional manner.

Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution skills.
Customer-focused and results-oriented.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and growth.
Supportive and inclusive work environment.

If you are a friendly and outgoing individual who enjoys helping others, we encourage you to apply. Please submit your resume and cover letter

Employment Type Permanent
Closing Date 11 Dec :59pm
Job Title Full Time Customer Service & Sales Consultant BROOME
Job Summary
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Broome store is hiring a Retail Consultant to join the team on a Full Time basis . Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within a market leader. It?s a target driven environment, within a team focused on getting you across the latest in tech and gadgets so you can help our customers get connected ? faster, better, smarter.
What we offer our team members
... Click here to view more detail / apply for Full Time Customer Service & Sales Consultant BROOME

Employment Type Permanent
Closing Date 2 Jan :59pm
Job Title Full Time Customer Service & Sales Consultant CAROUSEL
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Carousel store is hiring a Retail Consultant to join the team on a Full-Time basis . Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a ... Click here to view more detail / apply for Full Time Customer Service & Sales Consultant CAROUSEL

Position: Customer Service Manager


Location: Osborne Park, Western Australia
Employment Type: Full-Time
Salary Range: $80,000 - $90,000 annually + Super.

Company Overview:
Next Bike Australia PTY LTD is a leading provider in the cycling industry, offering innovative and tailored solutions to our global client base. With operations spanning across multiple countries, we pride ourselves on delivering exceptional service and fostering long-term relationships with our customers worldwide.
Position Overview:
We are seeking a highly experienced and internationally seasoned Customer Service Manager to join our dynamic team in Perth. The successful candidate will be responsible for overseeing and enhancing our customer service operations, with a specific focus on integrating international best practices. This position is crucial in supporting our expanding global clientele and ensuring seamless customer interactions across multiple time zones and regions.
Key Responsibilities:
• Lead and manage the customer service team to deliver high-quality support to both local and international clients.
• Develop and implement strategies to improve customer satisfaction and loyalty, ensuring adherence to global service standards.
• Coordinate and collaborate with teams across various countries to streamline processes and resolve cross-border client issues.
• Utilize international experience to tailor service approaches to diverse cultural and regional customer needs.
• Establish and monitor key performance indicators (KPIs) to ensure the team consistently meets service delivery targets.
• Oversee customer feedback mechanisms and ensure continuous improvement in service delivery.
• Train and mentor, the customer service team, incorporating global best practices and tools for customer relationship management.
• Manage escalated customer complaints and issues, ensuring swift and satisfactory resolution.
• Regularly liaise with stakeholders in other countries to ensure a cohesive global customer service strategy.
• Stay updated on industry trends and regulatory requirements, ensuring the company remains compliant with relevant standards.
Key Requirements:
• Minimum 2 years of international customer service management experience, with a proven track record of overseeing diverse teams and client bases.
• Experience working within global markets, preferably with exposure to US, UK, European, or other international customer service operations.
• Strong leadership skills with the ability to inspire, motivate, and manage a team across various levels.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders from different cultural backgrounds.
• Proficiency in customer relationship management (CRM) software and global customer service systems.
• Demonstrated ability to handle high-pressure situations, particularly in resolving escalated customer complaints across different regions.
• Strong analytical and problem-solving skills, with a focus on continuous improvement of service delivery.
• Familiarity with Australian customer service standards and local market preferences is desirable but not essential.
•
Why Join Us?
• Be a part of an internationally focused company with a strong commitment to customer service excellence.
• Opportunity to bring your global expertise to a rapidly growing market in Australia.
• Work in a supportive and dynamic environment where innovation and improvement are encouraged.
• Competitive salary and benefits package, with opportunities for career progression.


Application Process:
Interested candidates are invited to submit a detailed resume and cover letter, highlighting their international experience and how it aligns with the position requirements. Please include specific examples of how you have successfully managed customer service operations across different countries.

Job Posting Date:  25 Nov







Company:  Coates







Position Type:  Permanent Full Time







About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here As the first point of contact for customers at our Chinchilla branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions. Youll enjoy variety in your role including:







... Click here to view more detail / apply for Customer Service Coordinator

About the role
Team Global Express is seeking and experienced Administration Officer to join our Kalgoorlie Depot.
To provide all the administration and customer service functions required for the efficient operation of Team Global Express. This function supports the Administration Supervisor and is involved in all administrative support activities.
What you?ll do

Contribute to the highest standards of Customer Service support by diligently attending to customer facings tasks, answering the telephone, handling enquiries and relaying messages in a professional, and prompt manner to achieve the best possible customer experience.
Address and resolve stakeholder queries in a timely manner.
Utilise internal systems to complete administration and customer service tasks (training provided)
Ad hoc Reception duties.
Process core operational data entry (connotes) are processed on a daily basis.
Prioritise work throughout the day and complete in a timely manner.
Prepare weekly
... Click here to view more detail / apply for Administration and Customer Service Officer-1