Customer Service Representative
Job no: Work type: Ongoing full-time Location: Parramatta Categories: Conservation, Customer Service


Customer Service Representative
Ongoing full-time opportunity
Located at 4 Parramatta Square, Parramatta (location negotiable)
Salary relative to experience, and ranges from $70,694 to $76,857 super

Do you want your work to make a difference for NSW?
Working to protect the states environment and heritage.
About the role
National Parks and Wildlife Service has a unique opportunity for a Customer Service Representative to support the contact centre with subject matter expertise and provide exemplary service to customers including managing feedback. 
Noting, interviews for this role will take place in most likely in January .
About You
You are a highly organised and motivated individual who thrives in a collaborative, busy and diverse

... Click here to view more detail / apply for Customer Service Representative

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since . We operate in over 40 locations throughout Victoria employing over 700 staff. We offer Opportunities for career development and progression. 
The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding.
You will be required to,

provide high customer service to residents when serving meals.
assist with basic food preparation.
set up for meal service and clean down afterwards etc.

Part-time position available, and shifts are offered throughout all 7 days to suit your availability from 6:30am to 8:00pm
Prior hospitality experience is highly valued but not mandatory. A certificate in food safety is recommended. Additionally, you may be required to hold a National Police Check or a NDIS Worker
... Click here to view more detail / apply for Food Service Assistant

About the company
Tutt Bryant Group Originated in , Tutt Bryant Group is a construction equipment supplier providing equipment sales and hire, parts and services, cranes, heavy lifting & specialised transport, and engineering solutions. Tutt Bryant has been known for quality, professionalism and innovation in the construction and heavy equipment industry. Today Tutt Bryant operate nationally with more diverse capabilities to the construction, mining, and trade sectors in Australia.
Tutt Bryant Equipment  is the organisations Equipment Sales & After-Sales Support (Parts & Service) division. As a national multi-franchise distributor of earthmoving and construction equipment, Tutt Bryant Equipment exclusively represents a number of global brands in Australia. In addition to capital equipment sales, Tutt Bryant Equipment supports its customers in the provision of spare parts, consumables, mechanical service, repairs and other support functions.
The Role & Your Requirements
This opportunity exists in our Western
... Click here to view more detail / apply for Field Service Technician Crushing and Screening (Metso)

Programmed Skilled Workforce is a leading provider of managed labor, staffing & training services.
We are looking for an On Road Service Technician for our client based at St Mary's, Day Shift role 7am - 5pm.
Duties include but not limited to:

Maintain fleet to manufacturer, company and Australian standards
Deliver timely response to breakdowns
Liaise with customers onsite
Provide mechanical solutions and maintenance of equipment
Mechanical repairs and fault finding onsite

To be successful in this role the following qualification, licences, skills and experience is required:

Australian recognised Mechanical Trade Certificate
Preferably with similar working experience as a Light Vehicle Mechanic, Heavy Diesel Mechanic, or Mechanical Fitter.
Ability to work autonomously and as part of a team
Current Drivers Licence
White Card
EWP Licence is highly desired
Experience working with Diesel
... Click here to view more detail / apply for Mechanic ? On Road Service Technician

$34 per hour Super | 37.5 hours per week
NSW State Government | Hybrid - Parramatta WFH
ASAP Start | Estimated 7month assignment, strong potential to extend
  
  
About the Company
Our large NSW State Government client drives integration and efficiency across long term planning, precincts, housing, property, infrastructure, open space, environment, natural resources including land, water, mining, energy and growing our industries.
About the Role They are currently seeking 20x professional Customer Support to join their Contact Centre in Parramatta with some flexibility to work remotely from home. You will be required to work rotating rosters between Monday to Friday 8am ? 6pm. This is an estimated 7month temporary assignment, with a strong potential to extend.
  
Working within a Call Centre environment, you will be responsible for delivering high quality customer service assisting people who are experiencing financial ... Click here to view more detail / apply for 20 x Customer Support Officer ? Call Centre | NSW State Government

Security Partner Manager

SNSW Grade 11/12
1 x ongoing Full-Time
Headquarter location is McKell, Sydney

As the Security Partner Manager, you will collaborate with digital product teams to enhance people, processes, and practices through capability uplift, secure by design practices and implementation of initiatives to ensure security compliance and reduce the cyber risk to the citizen and Service NSW.
Responsibilities include developing high-level architecture diagrams, process sequence diagrams, and data flows to improve visibility of product architecture, conducting thorough threat modelling exercises to identify and assess potential risks, prioritising   and addressing areas of risk,   identifying   opportunities for enhancing security integration   and   contributing to the gathering and presentation of metrics and Key Performance Indicators (KPI) to demonstrate the performance of the portfolio.
The security partners are a pivotal role in cyber, acting as the conduit for our digital colleagues, ensuring that communication and collaboration across
... Click here to view more detail / apply for Security Partner Manager ? Service NSW

Senior Service Designer Inclusive Design
Clerk Grade:  9/10 Salary: $125,693 to $138,510 plus superannuation Employment Type: Full-Time, Temporary opportunity (Backfill until 29 August ) Location:  Newcastle, Gosford and Sydney with hybrid arrangements This role sits within the People and Culture Division in the Program Delivery team
  About the team
  Are you looking for a new challenge in service design? Do you have a passion for creating a positive impact for vulnerable communities? Do you want to play a pivotal role in a transformational innovation project that will reshape the future of work for our employees?
  If you answered yes to these questions, then you might be the perfect candidate for the role of  Senior Service Designer  at  Department of Customer Service (DCS) , one of the worlds leading Government agencies in digital transformation and social innovation.
  Reporting to the Delivery Manager, the ... Click here to view more detail / apply for Senior Service Designer ? Inclusive Design

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role. 
The Opportunity:
Our Bunbury branch is searching for our next Field Service Technician. Join our service team and play a key role in delivering safe, high-quality service to Komatsu customers in the Bunbury/South West region.
Your responsibilities will include diagnostics, repairs, and the ongoing maintenance of heavy equipment, ensuring we provide industry-leading support to our clients.
Were looking for a detail-oriented, safety-minded individual with strong technical skills and a drive for excellence.
A work vehicle, phone and laptop will be provided.
Roster: Monday - Friday, 5:2 overtime with rostered on call allowance
Role Located: Bunbury (must be based or looking to relocate)
Komatsu can provide you with:
... Click here to view more detail / apply for Technician ? Field Service

Posted: 14/11/


13/12/

Job Type: Permanent - Full Time

Location: Newman WA

Job Category: Trades & Services


Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence.  With 500 employees across 35 branches and targeted locations, Onsite is driven by a core set of values which support our customer-centric vision together we grow.

Job Description

About the role
We are looking for a Field Service Technician- FIFO, on a 2:1 swing, to join our team in Newman, WA, on a permanent, full-time basis.
Reporting to the Team Leader, FIFO, the role is responsible for

... Click here to view more detail / apply for Field Service Technician ? FIFO

? Partner with a trailblazing global leader revolutionising automated material handling solutions
? Showcase your Industrial Mechanical skills across key customer sites
? Field based role with company vehicle, tools, laptop, uniform and mobile provided
What we offer:
Power your future. Start your dream career with Dematic today
WHAT IS AMAZING ABOUT FIELD SERVICE
Are you a technical problem solver who is skilled with their hands and enjoys being on the road? If you answered yes, we want you on Dematic sites across the Perth region !
Have you ever experienced the satisfaction of placing the last piece in a -piece puzzle you've been tackling forever? That is the feeling we at Dematic strive to provide for our diverse customer base; to be the final piece that completes their systems and distribution centres, whether it's optimising racks, conveyor belts, automated storage or software. And hey, with ... Click here to view more detail / apply for Field Service Technician

The Role:
Were expanding and looking for a dynamic, customer-centric individual to join us in our Malvern office! This is your chance to be a key player in our team, providing exceptional support across our three brands with our group GAZMAN, Cable Melbourne, and Perri Cutten.
As one of the first points of contact for our customers, youll embody the voice of the company, delivering top-notch service while creating positive and lasting impressions. Youll play a vital role in enhancing the customer experience and driving sales across all Austin Group brands.
If youre passionate about customer service and eager to make a difference, come and be a part of our journey!
This is a full-time role, working Monday to Friday. 
Other responsibilities will include but not limited to:

Resolve all customer inquiries positively, within set KPI timeframes to deliver an outstanding customer

... Click here to view more detail / apply for Customer Service Team Member

Job Description
About Us Since , Bearing & Engineering Supplies Ltd has been a trusted supplier of high-quality bearings and engineering products, known for friendly service and a commitment to excellence. Our team's dedication to quality, knowledgeable staff, and exceptional customer service has driven our growth over the past 40 years.
The Role We're seeking a Customer Service representative in Nelson to support our marketing efforts and sales team. This full-time role is ideal for someone with both marketing and customer service experience, offering the chance to engage with customers while showcasing your digital marketing skills.
Key Responsibilities

Customer Engagement:

Support customers via phone, email, and in-person to meet their needs and ensure satisfaction.
Recommend suitable products based on customer needs and product knowledge.
Couter sale support.

Marketing Coordination & Content Creation:

Update marketing materials


... Click here to view more detail / apply for Customer Service Representative (Marketing)

Job Expectations
Be a part of transforming Australia?s digital landscape as a Customer Field Technician. You?ll make a real impact to ?every-day? Australians in this customer facing role where you?ll get to see the happy faces you help! 
A bit about your role  
As a Customer Field Technician, located in Sydney, you will play a vital role working on Customer Service field tasks across potentially all  nbn  technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of  nbn  products and services. You?ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer?s premises. 
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role: 

Cabling installation (copper and fibre) including jointing, jumpering and splicing
Customer premises installation of nbn
... Click here to view more detail / apply for Customer Field Technician Sydney

DJI_.JPG





























Faircloth & Reynolds have an opportunity available for a Refrigeration & Air Conditioning Service Technician to join our Service Team in Sydney.
This position offers a wide range of services including commercial & supermarket refrigeration, commercial & domestic air conditioning, catering & hospitality equipment.





About you:
On offer is the opportunity to work for a large multisite company, on everything from industrial cold storage to large commercial HVAC systems.  With such a diverse team, and wide variety of work on offer, Faircloth & Reynolds is definitely the place to be for technicians wanting to expand













... Click here to view more detail / apply for Refrigeration & Air Conditioning Service Technician ? Sydney

08th November,
Our Sydney Shelter in Yagoona is looking for an enthusiastic and experienced  Customer Service Officer  to join our dedicated Customer Care team on a part-time basis.  The Customer Service Officer is responsible for providing excellent customer service, advice, and guidance to members of the public. This position will rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting. The successful candidate will be required to work on a rotating roster, including weekends.   This position is part-time and will rotate across all functions of the Customer Care Team and Shelter.    About the RSPCA NSW RSPCA NSW is Australias best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.  We are animal protectors, carers, and advocates, and bring solace to the
... Click here to view more detail / apply for Customer Service Officer- Part-Time- Yagoona

We are seeking a highly motivated and customer-oriented individual to join our Library Services team as a Customer Service Officer. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages and cultures.
Working with us: At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to an inclusive, diverse and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.
What this role looks like:

Provide exceptional customer service to library users.
Assist customers with the use of library resources and technology
Assist in the delivery

... Click here to view more detail / apply for Library Customer Service Officer ? Maternity Leave

29th November,

Competitive salary based on experience
WFH options available once trained
Convenience Hornsby location parking available and close to public transport
   
About the Company
Our client is a local, family-owned and operated plumbing company providing fast and reliable service across Sydney.
  
    
About the Role
As a Service Coordinator/Receptionist, you'll be an integral part of the company's daily operations. You'll handle customer service inquiries, manage plumbing service requests, coordinate scheduling, and ensure smooth office operations. As the first point of contact for customers, you'll help uphold the companys reputation for excellent service.
  
    
Your Duties


Answer calls, emails, and inquiries daily about services, pricing, and scheduling
Schedule plumbing service appointments for 8 technicians based on customer needs and technician availability, including emergency and quoted work
Dispatch technicians to job sites, ensuring they

... Click here to view more detail / apply for Service Coordinator

Requisition ID: 







Location(s):  MERREDIN, WA, AU







Work experience:  Skilled Worker / Semi-Skilled Worker







Type of position:  Full-Time







Job Family:  Field Operations







Vestas are the global leader in wind power solutions. We are powering the energy transition globally, and are experiencing significant growth in Australia and New Zealand. There has never been a better time to consider moving to, or growing your career in the renewable energy industry. We are proud to share the following career opportunity with you, and look




... Click here to view more detail / apply for WTG Service Technician

Posted Date:  29 Nov







Location:  Kalgoorlie, WA, AU







WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.   Reporting to the Workshop Supervisor, the  Serviceperson  will play a key part in the support to various trades on site to ensure the smooth flow when servicing of our Caterpillar heavy earthmoving equipment. The work involved will consist of mainly workshop tasks but will




... Click here to view more detail / apply for Service Person

Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain valuable experience within an exceptionally accomplished manufacturing company,  for individuals who are driven and passionate.
Bosch is a forward thinking organisation that believes firmly in Diversity, Equity and Inclusion. A global company with over 400 locations and 400,000 employees worldwide. We have been carbon neutral since and continue to implement measures that will see this reduce even further.
As a multi million dollar organisation we see ourselves as a corporate citizen and take an active stance in society beyond the scope of our own business activities. In we donated over 27.4 million euros worldwide to charitable purposes and continue to work towards sustainable living, education ... Click here to view more detail / apply for Bunbury & Surrounds Field Service Technician

Your New Company:
Our client is one of Australias leading manufacturers and suppliers of roll formed steel building products and are renowned by top clients for their high quality products and fast turnaround times. Due to upcoming projects, our client is looking for a Customer Service Representative to join their high-performing Customer Service team based in Erskine Park. ...


Your New Company:
Our client is one of Australias leading manufacturers and suppliers of roll formed steel building products and are renowned by top clients for their high quality products and fast turnaround times. Due to upcoming projects, our client is looking for a Customer Service Representative to join their high-performing Customer Service team based in Erskine Park.

Your New Role: Reporting to a supportive and knowledgeable Customer Service Manager, your role will have variety and a typical day will involve:



... Click here to view more detail / apply for Customer Service Representative

Position: Customer Service Manager


Location: Osborne Park, Western Australia
Employment Type: Full-Time
Salary Range: $80,000 - $90,000 annually + Super.

Company Overview:
Next Bike Australia PTY LTD is a leading provider in the cycling industry, offering innovative and tailored solutions to our global client base. With operations spanning across multiple countries, we pride ourselves on delivering exceptional service and fostering long-term relationships with our customers worldwide.
Position Overview:
We are seeking a highly experienced and internationally seasoned Customer Service Manager to join our dynamic team in Perth. The successful candidate will be responsible for overseeing and enhancing our customer service operations, with a specific focus on integrating international best practices. This position is crucial in supporting our expanding global clientele and ensuring seamless customer interactions across multiple time zones and regions.
Key Responsibilities:
• Lead and manage the customer service team to deliver high-quality support to both local and international clients.
• Develop and implement strategies to improve customer satisfaction and loyalty, ensuring adherence to global service standards.
• Coordinate and collaborate with teams across various countries to streamline processes and resolve cross-border client issues.
• Utilize international experience to tailor service approaches to diverse cultural and regional customer needs.
• Establish and monitor key performance indicators (KPIs) to ensure the team consistently meets service delivery targets.
• Oversee customer feedback mechanisms and ensure continuous improvement in service delivery.
• Train and mentor, the customer service team, incorporating global best practices and tools for customer relationship management.
• Manage escalated customer complaints and issues, ensuring swift and satisfactory resolution.
• Regularly liaise with stakeholders in other countries to ensure a cohesive global customer service strategy.
• Stay updated on industry trends and regulatory requirements, ensuring the company remains compliant with relevant standards.
Key Requirements:
• Minimum 2 years of international customer service management experience, with a proven track record of overseeing diverse teams and client bases.
• Experience working within global markets, preferably with exposure to US, UK, European, or other international customer service operations.
• Strong leadership skills with the ability to inspire, motivate, and manage a team across various levels.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders from different cultural backgrounds.
• Proficiency in customer relationship management (CRM) software and global customer service systems.
• Demonstrated ability to handle high-pressure situations, particularly in resolving escalated customer complaints across different regions.
• Strong analytical and problem-solving skills, with a focus on continuous improvement of service delivery.
• Familiarity with Australian customer service standards and local market preferences is desirable but not essential.
•
Why Join Us?
• Be a part of an internationally focused company with a strong commitment to customer service excellence.
• Opportunity to bring your global expertise to a rapidly growing market in Australia.
• Work in a supportive and dynamic environment where innovation and improvement are encouraged.
• Competitive salary and benefits package, with opportunities for career progression.


Application Process:
Interested candidates are invited to submit a detailed resume and cover letter, highlighting their international experience and how it aligns with the position requirements. Please include specific examples of how you have successfully managed customer service operations across different countries.

28 Nov







Barminco











Barminco forms part of the Perenti Group, a diversified global mining services company. Barminco can offer you opportunities to take your career to the next level as one of the world's largest hard-rock underground mining companies, with operations in Australia and across the globe. The Perenti Group operates across a wide range of mining sectors and offers unique career progression opportunities. Start here, go anywhere with Barminco.  To support our growth, we are seeking applications for Service Crew to join the Barminco team. We are offering permanent, full-time positions FIFO from Perth on either a 14:7, 14:14, or 7:7 roster. Earn good money, enjoy time off for your




... Click here to view more detail / apply for Service Crew