Plant Mechanic - Field Service Posted Date:  8 Dec 2023 Location:  Griffith, NSW, AU, 2680 Read More...

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Date Posted: 2023-11-09 Country: Australia Location: LOC7012 : 20 Hannam Street, Cairns QLD 4870, Australia Come and join OTIS today and be part of the Forbes 2022 World's Best Employers!  At Otis, it’s our people Read More...

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Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills.

Fast paced customer service focused position
Modern offices and work close to home - easy parking onsite
Growth and values based organisation - stable employment

About Us Our Client offers an unrivalled range of new Mercedes-Benz Trucks, Freightliner Trucks, Fuso Trucks and Buses and is a part of the Velocity Truck Centres. Daimler Trucks Somerton has located just a short drive from the city's CBD in one of Melbourne's key transport hubs. We are seeking an enthusiastic individual with a strong customer service background to join our service team as a Service Advisor . About the role As a Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported. Key Responsibilities:

Taking a leading role in driving an outstanding customer experience
Organising bookings and service enquiries
Answering customer enquires via email, telephone and face to face
Managing, maintaining and growing customer relationships with fleets of all sizes
Identify any additional service requirements and document them accordingly
Liaise with workshop controller to ensure all work is carried out in the allocated time frame

Ideally, the successful candidates will have the following:

Strong customer service background
Excellent communication, organisation, and interpersonal skills
Team attitude and ability to problem solve
Commitment to delivering an unparalleled level of customer service
Ability to prioritise and remain organised

What's in it for YOU:

Ongoing training and development
Long-term employment with career development and progression
Work with global brands
Onsite parking
Attractive salary based on experience
Access to a wide range of employee benefits including paid parental leave, discounts on private health insurance and novated lease

Are you ready to join the very best in the industry and take your career to the next level?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

IPS Australia is the largest independent service provider for rotating equipment in Australia.
Our workshops are based in Somersby NSW, & Kwinana Beach WA, and our business is to maintain and provide spare parts for rotating equipment such as steam and gas turbines, pumps, compressors and blowers, gearboxes, as well as reciprocating compressors.
IPS Australia is currently looking for a qualified Field Service Engineer to carry out field service activities specialising in reciprocating compressors of various manufacturers.
The successful candidate will have an engineering degree, at least 3 years experience with the specific maintenance and repair procedures for reciprocating equipment, and available to work on our client sites in Australia, New Zealand, PNG, Pacific Islands.
Your role main responsibilities will include:
• Carry out field service activities on reciprocating compressors of various manufacturers
• Strip, inspect, repair, rebuild, commission machinery including reporting and recommendations
• Supervise a team of mechanical fitter or work autonomously
• Machinery to work on: reciprocating compressor, diesel or gas engines (not as mandatory, but preferred), integral recip compressor-Gas engine (not as mandatory, but preferred), familiar with condition monitoring (preferred)
• Support the operation of the service activities with technical expertise
• Assist the operation of the workshop as required including hands on activity during field service down time.
• Assist sales activities for both workshop and field services in conjunction with IPS Business Development Managers. Including customer visits, if required
• Provide technical customer support to clients
• Develop detailed scope of works to assist in sales and contract execution.
• Development of specific quality documentation (ITP’s, IRS, Work Procedures) for service activities in conjunction with Operation Manager
• Provide on the job training for IPS service personnel
You will work mainly on:
• Axial, centrifugal, multistage, integrally gear compressors and expanders
• Screw compressors
• Industrial gearboxes
• Reciprocating compressors and valves
• All type of rotors
• Steam and gas turbines
• Fans and blowers
This is predominately a Field Service position. Ability to travel to field locations within Australia is required. The applicant will be able to work on his own or part of a team according to OHS& E standard. The Field Service Engineer is the Supervisor on site and manages the team as well as being the main point of contact for our client.
To be considered you will:
• Have a Master/Bachelor degree or a certificate IV in Mechanical Engineering
• Be an Australian Citizen or a Permanent Resident
• Have 5+ years rotating equipment experience
• Be based in NSW, WA or willing to relocate to our workshop locations
• Have experience in project management (favourable but not essential)
• Have a professional accreditation such as CPEng, NER, RPEng, RPEQ (favourable but not essential)
We are looking for high achievers who strive for results and have a strong commitment to achieving safety standards. We want people who are professional, innovative, committed and looking to be challenged. You will have a pragmatic approach to problem solving and will have sound communication skills and the ability to establish effective working relationships with a variety of different stakeholders.
In return for your hard work and dedication you will be rewarded with a competitive salary, an opportunity for career growth and development as well as the chance to work with a team of driven and professional colleagues who encourage and support the delivery of optimum results.
To apply, send your letter of application and resume detailing your qualifications, experience and references. If you have any question please send us an email at [email protected].
Please note only shortlisted candidates will be notified. No agencies please.
Based Somersby, Gosford & Central Coast NSW
Full time
Salary Package: $80K to $120K per year
Job Types: Full-time, Permanent
Salary: $80,000.00 – $120,000.00 per year
Schedule:
• Afternoon shift
• Day shift
• Evening shift
Supplemental pay types:
• Overtime pay
• Performance bonus
Application Question(s):
• Are you willing to undergo a pre employment medical and drug/alcohol testing?
Experience:
• Reciprocating Compressor: 1 year (Required)
Work Authorisation:
• Australia (Preferred)
Work Location: On the road

Sandvik Mining and Rock Solutions Service Technician – Mount Isa, Qld Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the Read More...

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Field Service Technician Mackay Job ID:  70141 Division:  Mining Company:  Read More...

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This could be your chance to get your start in a lucrative industry.  Housekeeping at Byerwen mine site Drive in drive out from Mackay and surrounding areas 4 days on 3 days off Read More...

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The Team

The End User Compute team consists of deployed engineers to customer sites and roaming technicians. The team have a strong technical background and can sufficiently handle most technical requests that an end user may log. Success is measured by customer feedback and leading indicators of support health including the age of open tickets.

The Role

As Customer Experience Engineer you will provide end user support for all technology issues and request that are escalated by the customer service analysts. You will ensure customer service agreements are met and provide a single point of contact for ownership of escalated requests and issues. The role will be based in our Sydney office and at our main client’s office in Port Botany, NSW.

Your core responsibilities will consist of:

• Ensuring all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in agreed hours.
• Resolve incidents and requests within SLA.
• Escalate to 3rd party support/ vendors where appropriate.
• Initiate and complete problem diagnosis & produce recommendations.
• Produce KBA’s (Knowledge based articles) to enable the Service Desk Analysts to close more cases.
• Enforcing and reviewing process to ensure documentation is current and to initiation escalation as required.
• Implement authorised changes.
• Diagnosing issues and provide solutions, utilising knowledge entries where possible.
• Maintaining accurate ICT spares inventory.
• Providing remote diagnostic troubleshooting and checks for customer incidents.

What will you bring?

• Strong technical understanding of LAN/WAN/Voice/Security/Server/Desktop technologies with demonstrable experience in one or more technologies.
• Possess a strong understanding of ITIL processes.
• Australia drivers licence is required.
• Excellent written and verbal communication skills.
• Ability to priorities a high demanding workload and conscientious of time management.
• Pride yourself on being a self-starter who works well under pressure with high attention to detail.
• Exhibit outstanding customer management skills.
• Have a passion and desire to develop and share knowledge.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.

*Do I need to meet all the requirements to apply?*
Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.

We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and Logicalis.

*How can I demonstrate that I have particular needs in the application process?*
For people living with disabilities, chronic illnesses, or neurodiversity, adjustments and support can make a decisive difference in the application process. If you need any specific accommodations (tools, time, etc.) and feel comfortable disclosing this, please let us know.

We are hiring for a Customer Lifecycle Consultant to join our team, have a read and see if this sounds like a fit for you:

• Are you looking for your next opportunity in Digital?
• Do you want a role that will both challenge you to grow and improve?
• Would you like to have the opportunity to work flexibly and Remote-First whilst also being supported?
• Would you like to work for an Agency awarded Top 10 Best Places to Work 2022 in the AFR Media + Marketing list?

If you have answered yes, then let's start a conversation!

We are looking for an awesome individual who is passionate about building high performance Digital Strategies. We are looking for a Creative and Strategic thinker who has experience in implementing Email and SMS to nurture and grow Direct to Consumer and eCommerce businesses.

• A strong understanding of the customer lifecycle and the ability to develop, execute, monitor and optimise email marketing strategies that target the entire customer lifecycle. This includes identifying key touchpoints, creating customer personas, and mapping out customer journeys.
• Experience with marketing automation platform Klaviyo and Hubspot, and the ability to set up and execute campaigns that engage customers throughout the lifecycle.
• Manage the full copywriting, design and development process for all digital asset creation. 
• Implement UX techniques to improve the user experience and increase conversion rates across the marketing funnels.
• Adept at wireframing using Figma, and building out creative sequences and offers to engage customers.

• Prepare performance analysis reports and make recommendations to adjust and improve strategy performance. 
• Review analytics to identify areas of opportunity across the client campaigns. This includes familiarity with tools like Google Analytics, TripleWhale and CRM platforms.

The ideal candidate:

• Thrives in a fast-paced and high-pressure environment, with the ability to work effectively under pressure while managing client and team expectations and competing priorities. The ideal candidate should be able to handle stress and maintain a positive attitude while delivering high-quality work on time.
• Highly experienced in Klaviyo with building out Campaigns and Flows for both Email and SMS.
• Is confident in writing copy and thinking creatively.
• Demonstrates a strong understanding of the broader Performance Marketing landscape: Google Ads, META Ads suite, Programmatic, TikTok, Twitter, Pinterest, LinkedIn, and other ad platforms.
• Enjoys working in a collaborative, social atmosphere, and values frequent communication with team members. The ideal candidate should be comfortable with communicating via video calls, in-person meetings, and other remote communication tools.
• Has excellent communication and interpersonal skills to manage direct relationships with both internal team members and clients. This includes the ability to effectively communicate through written, verbal, and video communication tools, and provide excellent customer service to clients.
• Lives & breathe digital marketing, and wants to learn quickly and towards being a world-class Digital Marketer.
• Love working remotely, enjoying the benefits of working from home or while traveling!

This is a dynamic role with things changing on a daily and weekly basis. To be successful in this role you need to think quick, move fast, and love change.

Webprofits is a leading digital marketing consultancy with a 17-year track record of delivering measurable results for our clients. Our team comprises the best minds in strategy, marketing, and technology across Australia. We are passionate about understanding our clients' businesses and tailoring digital growth efforts that will reach and resonate with their specific audiences.

As a remote-first team, we foster a culture that promotes transparency, learning, and excellence with quarterly in person events primarily in Sydney. Our Customer Lifecycle Consultant role will be fully remote, with the added benefit of being able to work from home.

At Webprofits, we offer a dynamic and exciting work environment that encourages personal and professional growth. We provide our staff with access to the latest tools and technologies, as well as ongoing training and support to help them succeed in their roles. Join our team today and become a part of a company that is dedicated to delivering outstanding results for our clients.

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full time basis in Lidcombe.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance

Requirements :

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual.
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

Employee Testimonials-

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli