08th November,
About us Lawrence & Hanson is Australias most recognised electrical wholesaler. Our heritage is strong. Since we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling. About the role Provide our customers with a great experience and work as a member of the branch team to achieve overall results through exceptional sales and service. What you would do in this role

Serve customers on the counter, answer phones and email enquiries
Prepare accurate quotes for customers
Develop relationships with customers
Be a product knowledge expert to help customers find products they need
Actively work

... Click here to view more detail / apply for Customer Service & Sales ? Wodonga

The Role:
Were expanding and looking for a dynamic, customer-centric individual to join us in our Malvern office! This is your chance to be a key player in our team, providing exceptional support across our three brands with our group GAZMAN, Cable Melbourne, and Perri Cutten.
As one of the first points of contact for our customers, youll embody the voice of the company, delivering top-notch service while creating positive and lasting impressions. Youll play a vital role in enhancing the customer experience and driving sales across all Austin Group brands.
If youre passionate about customer service and eager to make a difference, come and be a part of our journey!
This is a full-time role, working Monday to Friday. 
Other responsibilities will include but not limited to:

Resolve all customer inquiries positively, within set KPI timeframes to deliver an outstanding customer

... Click here to view more detail / apply for Customer Service Team Member

Our client is an ASX 100 iconic market leader, and today they are seeking to appoint an inspirational and transformational National Customer Service & Administration Manager to lead their national Inbound Customer Service Contact Centres and their Administration Support Teams whilst also proactively taking full responsibility for premium customer escalation management ($1m customers nationally), all whilst playing a key role in the transformation of this B2B customer centric multi-site/national operation. 
Key to our client?s success has been their ability to position their people at the forefront of their decision making, along with CX excellence. You will be supporting a significant multi-service multi-site operation as you lead these business critical functions.


So, what?s in it for you?  The opportunity to:  



Enjoy a salary package of up to $185k 10% STIs
Have full accountability for representing a national inbound Customer Service Contact Centres and their

... Click here to view more detail / apply for National Customer Service Manager

About the Company Davidson is partnering with a state government department for a skilled Customer Service Representative.
About the Role The Customer Service Representative role is crucial in supporting the rollout of the School Saving Bonus (SSB) within the Financial Services Division. You will be responsible for assisting schools, families, and external partners by providing key customer service support for the SSB portal and managing enquiries from various stakeholders. This role involves handling phone calls, emails, and maintaining accurate records, as well as ensuring that all relevant resources and documentation are kept up to date.
Key Responsibilities ? Customer Support: Assist users with the School Saving Bonus Portal, addressing enquiries from schools, families, and suppliers. ? Stakeholder Engagement: Manage enquiries through email and phone communication, providing timely and clear responses to ensure customer satisfaction. ? Record Management: Appropriately manage records and ensure all customer interactions are logged and ... Click here to view more detail / apply for Customer Service Representative (VPS3 Admin)

Welcome to Primary Connect
Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity. 
Were delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphys, and BWS), but at Primary Connect, were more than just a supply chain business. Were a big team, but every individual plays a pivotal role and leaves a distinctive impact. 
Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.
Welcome to Primary Connect
Primary Connect is
... Click here to view more detail / apply for Customer Service Representative ? Primary Connect Customer Hub (1016559)

As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Melbourne site. Work the hours that work for you! 

• Working location: Port Melbourne, Tullamarine, West Footscray
• Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

Immediate Start: short and long term assignments as well as permanent opportunities
Short and Long Term assignments
Flexibility and variety

Fusion Careers have a reputation for providing quality employment opportunities with great companies for candidates based in Norwest, Hills District, Parramatta, Macquarie Park, Western Suburbs & surrounding regions.
We have a great success rate of temporary assignments becoming permanent sothe more we candidates we place, the more candidates we need to fill the new opportunities coming through!
We are currently looking for professional, well-presented and flexible candidates who are available at short notice and have proven office support experience in the following areas:

Administration Assistants
Personal/Executive Assistant
Accounts Officer Payables and Receivables
Team Assistant
Receptionists
Project Administration/Coordination
Sales Coordinator
Customer Service Coordinators (office environment)
Data Entry

The key attributes essential to be
... Click here to view more detail / apply for Professional Customer Service, Accounts and Admin Temps!

19th November,
Join us at Essential Appointments as we seek top-quality temps to make a difference in the realm of customer service.         Why Choose Us?

Collaborate with exceptional clients
Enjoy competitive hourly rates
Work across various locations
  
At Essential Appointments, we're on the lookout for top-quality temps to join our team. Our clients represent diverse industries, many of them at the forefront of their respective fields. We're counting on YOU to fill pivotal roles within their teams, including:


Call Centre
Customer Service Officers
Internal Sales
Outbound Sales
  
Your Responsibilities Will Include:


Efficiently processing sales orders
Handling customer order requests
Skillfully resolving customer issues
Engaging in warm calling
Order processing and other tasks as needed
  
Experience Required for Success:


A minimum of two

... Click here to view more detail / apply for Customer Service ? Seeking Exceptional Temporary Talent!

Join a global leader in freight forwarding, delivering end-to-end supply chain solutions across diverse industries. Their commitment to innovation, client satisfaction, and operational excellence has positioned them as a market leader in the Australian logistics landscape.
This is a fantastic opportunity to lead an experienced team, drive client success, and enhance operational performance.
The Role
As the Customer Service Manager, you will play a pivotal role in overseeing service delivery, fostering team development, and enhancing productivity. This is an opportunity to showcase your leadership skills and make a tangible impact by shaping team performance and client satisfaction.
As Customer Service Manager, you will-

Oversee client onboarding, SOP compliance, and resolve escalations.
Drive team productivity, process improvements, and profitability.
Recruit, develop, and motivate a high-performing customer service team.
Build strong relationships with internal teams and key stakeholders.

About You
... Click here to view more detail / apply for Customer Service Manager ? International Freight Forwarding

About the Role
Our client is seeking an experienced administration all-rounder to provide data entry and customer service support to plough through a back-log of accounts.
The ideal individual will have excellent data entry skills, strong attention to detail and the ability to speak with customers.
Responsibilities


High-volume data entry through Zoho
Customer Service - outbound calling to chase missing information
Manage a timely and efficient data collection process
Retrieving & manipulating documents
Ad hoc duties as required
Skills and Experience
The following experience is essential to progress with this role:


Prior data entry experience is essential.
Experience working with Zoho is highly regarded, alternative CRM experience may be considered.
Must be available Monday - Friday.
Excellent knowledge of data and document control processing tools.
Strong attention to detail and use of initiative.



... Click here to view more detail / apply for Data Administrator and Customer Service

Job Posting Date:  25 Nov







Company:  Coates







Position Type:  Permanent Full Time







About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here As the first point of contact for customers at our Chinchilla branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions. Youll enjoy variety in your role including:







... Click here to view more detail / apply for Customer Service Coordinator

Full time hours Monday-Friday; Commencing in February
$ per hour
Continuous learning and development opportunities


JK Personnel is partnering with one of the worlds largest service companies, working alongside one of Australias biggest banks to meet the diverse needs of over one million customers throughout their financial journeys. 
With a strong commitment to ensuring customer satisfaction and case efficiency, they are looking at establishing a large and dynamic customer service team.
You will be provided with comprehensive training to see you succeed in the role over a 4 week period followed by ongoing support and mentoring from team leaders.
These roles are long-term opportunities that will allow you to show your customer service and technical skills. You will work with a large team, be supported by onsite leadership, enjoy employee engagement activities and the social side working in a team environment.
The Role


... Click here to view more detail / apply for Customer Service Associate

Discover Opal   Opal is one of Australasias leading packaging and paper companies.  We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.   Discover the Opportunity This is an excellent opportunity to join our Opal Packaging Plus (OPP) Truganina site, responsible for the daily operation of the Customer Service Team to enable order processing and issue resolution within the agreed service level agreements.   You will contribute to the success of Opal by:

Provide ongoing coaching to the team to improve customer performance and operational efficiency
Developing, building, and fostering an engaged high-performance culture across the team
Actively leading and supporting a Safety culture within the team by





... Click here to view more detail / apply for Customer Service Manager Melbourne

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

08th November,
Our Sydney Shelter in Yagoona is looking for an enthusiastic and experienced  Customer Service Officer  to join our dedicated Customer Care team on a part-time basis.  The Customer Service Officer is responsible for providing excellent customer service, advice, and guidance to members of the public. This position will rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting. The successful candidate will be required to work on a rotating roster, including weekends.   This position is part-time and will rotate across all functions of the Customer Care Team and Shelter.    About the RSPCA NSW RSPCA NSW is Australias best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.  We are animal protectors, carers, and advocates, and bring solace to the
... Click here to view more detail / apply for Customer Service Officer- Part-Time- Yagoona

WOW Recruitment are seeking a friendly, motivated customer service representative to join our client's dynamic, sociable team. The successful candidate will play a key role in providing exceptional customer service and support to their clients. 
Benefits


Friendly team
Weekly Bonuses - Annually the team are averaging an extra $20,000 per year!
Frequent Salary reviews
Uber Eats Fridays
Monthly lunches
Modern, spacious office space

About the role:


Respond to inbound and outbound customer inquiries on the phone, along with email inquiries
Maintain accurate records of customer interactions and transactions
Meet and exceed customer service performance targets and standards
Foster positive relationships with customers, ensuring their satisfaction and loyalty
Continuously improve knowledge of products and services to better serve customers
Follow established procedures and guidelines to ensure efficient and effective call handling
Collaborate with other team members
... Click here to view more detail / apply for Customer Service Representative

Kick start your collections career with this company newly established in Australia
Collections Agent
Currently seeking enthusiastic fast-paced customer service and collections agents to join this team in January 2025!
Your new company
Partnering with a global business process management partner who is establishing a contact centre team in Melbourne CBD. This company has a presence in multiple countries overseas, working alongside several Fortune 500 companies, providing outstanding customer service solutions. Seeking multiple customer service and collections agents to join in November. We encourage Australian citizens, Permanent residents and those who have 2+ years' on their current visa to apply. If you are ready to join a fast-paced, high-performing team, then this is the role for you!
Your new role
Working in a high volume contact centre, you will be contacting clients via phone, email and SMS to collect outstanding payments. This is a customer service-based role where you will be confident to manage inbound calls and make outbound calls to liaise with clients and negotiate payment plans while following all relevant laws and regulations. With clear communication skills, you will collaborate with internal departments to resolve billing disputes and discrepancies and ensure all records of collections and client interactions are accurately recorded. This position will be working on a rotating roster 7 days a week, onsite in the vibrant Melbourne CBD, and between the hours of 8am-8pm. This position is a full-time permanent role, working 37.5 hours a week.
What you'll need to succeed

Minimum of 6-12 months recent experience in collections, retention, or complex customer service.
Exceptional active listening skills and a passion for delivering outstanding customer experiences.
A natural conversationalist with strong empathy.
Problem-solving skills, capable of thinking on your feet while assisting vulnerable members.
Excellent verbal and written communication abilities.
Proficient typing skills and the ability to navigate multiple systems simultaneously.
AU or NZ citizenship, permanent residency, or two years remaining on a valid working visa, as this is a permanent position.
Availability to work 37.5 hours full-time each week.

Please note: this position requires an initial contact centre skills test to be completed to assess suitability
What you'll get in return


Thorough 4 week training program


Full-time permanent position


Engaging social team outings and activites for team collaboration


December intake for a January start



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.
If this job isn't quite right for you, but you are looking for a new Please click here to apply.

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 3rd of February 2025
• Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD office conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $70052 (Inclusive of super).
• Guaranteed generous salary increases for the next year.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

Employment Type Permanent
Closing Date 28 Dec :59pm
Job Title Telstra Retail: Full Time Customer Service & Sales Consultant HIGHPOINT
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Highpoint store is hiring a Retail Consultant to join the team on a Full Time basis . Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem solvers ... Click here to view more detail / apply for Telstra Retail: Full Time Customer Service & Sales Consultant HIGHPOINT

This is a full-time Monday - Friday role working  9am - 5pm both remote and in office.
The Role
At Adore Beauty our customers mean everything to us and were looking for a FT Customer Experience Representative to help us show them how wonderful the beauty journey can be. 
We want someone to liaise with our customers and make sure their Adore experience goes as smoothly as possible by providing expert product and order advice. If youre a beauty fan and like the idea of engaging with our fabulous client base over chat, email and phone you might just be the customer service gem were searching for!
Responsibilities

Attending to large amounts of customer enquiries (phone/email/chat)
Answering detailed product questions
Provide thoughtful and personalised interactions with solutions and alternatives
Maintain service inbox prioritising urgent enquiries
Attend internal training
... Click here to view more detail / apply for Customer Experience Representative

Posted: 01/01/


31/12/

Salary: $55, - $60,

Job Type: Permanent - Full Time

Location: Sydney CBD, Inner West & Eastern Suburbs

Job Category: Banking & Financial Services


This role offers a Competitive Salary Super Employee Lifestyle Program (ELP)
Mintwell is one of Australias few truly independent private wealth management advisers. We recognise that our clients financial goals are as individual as they are. Our expertise offers comprehensive financial planning services customised to the clients specific needs and objectives. With our proven track record and honest investment strategies, its easy to see why so many of our clients say we are their recommended financial advisers in Sydney. At Mintwell, our mission is to collaborate with our clients to create opportunities through uncompromising integrity, trust and personalised

... Click here to view more detail / apply for Customer Experience Consultant