SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer (38 hours per week) to join the team at Coffs Harbour. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email
• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Customer Workflow & Industry Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Develop client partner relationships
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

What you get to do in this role:

Imagine a world where every business runs at the speed of now.

As a Director of Solution Consulting, Customer & Industry Workflows, you'll play a pivotal role in making this a reality. 

You'll lead a high-performing team of Solution Consultants, hungry to innovate and humble enough to learn from every interaction.

Together, you'll wow our customers by developing and delivering cutting-edge solutions that transform how businesses operate. You'll foster a team environment where everyone feels valued and empowered to contribute their unique perspectives.

Key Focus:

• Hungry: Continuously push boundaries and exceed customer expectations.
• Humble: Embrace feedback and learn from every internal and external experience.
• Wow Our Customers: Deliver exceptional experiences and  outcomes that exceed expectations.
• Create Belonging & Win as a Team: Build a high-performing and inclusive team that thrives on collaboration and celebrates shared success.

Job Description

The Role

We are looking for a motivated and ambitious leader to grow and manage our Enterprise Customer & Indsutry Workflow Solution Sales Team across Australia and New Zealand (ANZ). This leader must be a proven and trusted sales leader, who can influence, partner and advise across the matrix; including Solution Consulting, Sales, Alliance & Channel, Global Delivery and Marketing as well as, with our Business Units.

As the Director Solution Sales, you will be responsible for supporting the ANZ Managing Director to develop our go-to-market strategy for Customer Experience Solutions and support strategic sales opportunities across the region. You will share your knowledge and expertise to help prepare the markets for success on the road to 2025. This role will be reporting into the APJ AVP Customer Workflows and will be managing a team of Solution Sales Executives.

What you get to do in this role:

· Partner with the Managing Director ANZ and Sales Directors to make sure we achieve success

· Build and drive sales strategy and go-to-market for the region including understanding the competitive landscape, presence and strength within the region

· Align with the APJ and Global Business Unit (BU) leaders to build a plan to aggressively grow the business

· Lead and develop a team of specialized sellers to drive different solutions

· Actively engage in territory planning, relationship development and opportunity development and driving revenue by owning Solution Led opportunities and assisting Field Sales Teams in closing other opportunities

· Partner with our Alliance and Channel organization to build a sell to, with and through go-to-market model.

· Influence and drive the right value model around pricing and packaging

· Align to the global success metrics for Customer Success

· Development of territories and quota for the Solution sales team and effective communication to set performance expectations within the team

· Grow and develop a predictable business through accurate forecasting and pipeline development

· Achievement of annual sales goals on a quarterly and annual basis is required

· Engage and align effectively in C-level meetings in order to properly understand customer business requirements

· Build effective working relationships with Sales Directors, Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team