We’re looking for a Customer Success Engineer (CSE) to build, retain, and grow our Small to Medium Business client base.

In this role, you’ll partner with an Account Manager, applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful CSE, you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. 

As a successful CSE, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting adoption and delivering custom ROI analysis for your client base. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager of the SMB Customer Success team and be based in Sydney. We’re looking for someone to join our team immediately.

What You’ll Do:

• Assist new clients through Implementation paths
• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Develop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
• Build trust and create meaningful relationships among champions and key executives within each account
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
• This position requires 15-20% travel to Procore offices, client sites, and more!

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.
• Ability to read, speak, and write in English
• Ability to train clients on product.
• Must work well within a team environment

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

Customer Experience Manager  | Dan Murphy's Western Sydney | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.