We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) ba

Auto Electrician/Field Service Technician - Brisbane, Queensland Career RCT is seeking an Auto Electrician to join our team of Field Service Technicians with positions available in Brisbane. Start your career now with RCT! Work for the leading independent Automation OEM Competitive hourly rates, based on experience Opportunity for interstate and overseas travel Local site allowance up to $156.00 per day (based on a 13-hour day while on site) International site allowance up to of $325.00 per day (based on a 13-hour day while on site) Super on all hours worked Access to company training Programs All work-related travel expenses paid Access to Novated Lease company program Career pathways available $50 p/month Phone allowance Uniform allowance Annual pay reviews Safety uniforms provided Annual allowance for Safety Boots What we’re looking for If you possess any of the following you will be considered for the role: Trade qualified Auto Electrician, extensive industry experience or similar trade qualification…

Click here to view more detail / apply for Auto Electrician/Field Service Technician - Brisbane, Queensland

About the Role As the Nurse Manager - Service Improvement Project Officer or Principal Project Officer - Service Improvement you will provide clinical insight, project and stakeholder management to support the Executive Director and Executive Service to achieve high quality project and clinical redesign delivery outcomes. You will be required to manage and coordinate various project initiatives using up-to-date clinical knowledge and best practices, whilst promoting continuous improvement of service delivery across the Health Service. About You:You will understand Metro South Health's values, have a genuine desire to join our team and contribute to our growth with your passion and commitment to excellence with the ability to: initiate, lead, manage and evaluate agreed strategic service planning initiatives utilise advanced knowledge and experience of contemporary evidence-based practice and clinical service delivery models in primary and/or acute health care to strategically to achieve redesign and innovative solutions to complex connecting care issues lead change through improvement activities…

Click here to view more detail / apply for Nurse Manager or Principal Project Officer - Service Improvement, Queensland Health

About Corporate Enterprise Solutions: This exciting job opportunity falls under the Corporate Enterprise Solutions branch within the Department of Health and provides solutions and services that support Queensland Health's enterprise corporate applications while also supporting the payroll transactional processes. This application suite includes the largest integrated rostering and payroll solution in the public sector and the finance, business and logistics solution and management environment.  What we are looking for: Advanced level skills in the use of office automation applications (e.g. Microsoft Word, Excel, Visio and Project) and document management systems. High level interpersonal, oral and written communication skills with a strong commitment to customer service, quality improvement and teamwork. Proven ability to work effectively in a team environment and prioritise work commitments to achieve quality outcomes within defined deadlines. Applied understanding of system support, risk and service continuity management concepts and associated governance. 

Click here to view more detail / apply for Service Support Officer, Queensland Health

    Fresh Service Team Member From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity…

Click here to view more detail / apply for Fresh Service Team Member - Woolworths Bunbury Forum (969246)

Posted: 22/03/2024 Closing Date: 19/04/2024 Job Type: Full-Time Permanent Location: Eight Mile Plains, QLD Job Category: Service Our company Committed to people. Committed to the future. Welcome to Toshiba Australia, a leading provider of innovative technology solutions. We are currently seeking a dedicated Customer Service Technician to join our Service team in Eight Mile Plains, QLD. If you are passionate about multifunctional photocopiers and printers and thrive in a dynamic, customer-focused environment, then we want to hear from you. This is a full-time permanent position that offers the opportunity to showcase your technical expertise while providing exceptional service to our valued customers. Join us in delivering excellence and driving the future of technology. Our benefits To attract the best, we offer the following range of attractive company and wellbeing benefits: Attractive Performance based incentives Variety of paid leaves to support you - Birthday leave, Community Service leave, Corporate Social Responsibility leave and Emergency leave Free…

Click here to view more detail / apply for Customer Service Technician (Multifunctional Photocopiers & Printers)

Field Service (Forklift) Mechanic/ Technician Australia’s number one forklift company! Highly Autonomous Role Industry competitive rates and allowances At Toyota Material Handling Australia (TMHA), we are seeking Field Service Technicians reporting into our Perth Branch and work on all types of material handling equipment . We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. With full training provided, you'll enjoy heaps of variety and the chance to work with a trusted brand in a dynamic industry. Take control of your future, knowing all the while you’re part of a close-knit team who has your back.   All you need is: A relevant trade from a mechanical background (Automotive, Heavy, Mobile Plant etc.)  Sound experience within your relevant trade background. A great attitude, be open to learning and developing new skills and exciting new adventures. Your Duties: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs…

Click here to view more detail / apply for Field Service (Forklift) Mechanic/ Technician

Posted: 06/03/2024 Closing Date: 06/04/2024 Job Type: Permanent - Full Time Location: Darra Job Category: Administration and Office The Company Established in 1997, today VAE Group is a Tier 1 building solutions company and one of Australasia largest commercial HVAC companies with over 370 employees and 11 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success. Job Description What we offer Flexible & supportive working environment Great team culture – team sports, regular social activities, family friendly Strong Safety Focus Financial Wellness Programs Discounted Private Health Insurance Personal and Professional Development Employee Assistance Program – immediate family included Free parking onsite The Role Reporting to the Business Support…

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Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team!Our Customer Solutions Assistant Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world’s largest Telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too.In this role, you’ll partner with a store manager in leading the store daily, from assisting with merchandising and product launches to helping others meet and exceed sales objectives. You won’t be in this alone we offer amazing training experiences that will set you up for leadership success. You’ll gain valuable experience coaching and encouraging your team to give our customers personal experiences that count. You will need to have availability across 5 days on a 7-day rotating roster, including weekends, peak trade…

Click here to view more detail / apply for Customer Solutions Assistant Team Leader - Full Time

Responsibilities will include but are not limited to:

• Liaising with DVA customer to plan and implement agreed services
• Scheduling of appointments and aligning correct consultant with appointment
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted. 

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.The OpportunityCome and discover the opportunity to join our Lysaght business in our Biggera Waters team as Warehousing and Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.Working primarily in our warehouse but also help out our customer service team on a daily basis where the need arises, this dual role offers plenty of variety. You'll be assisting our warehousing team to ensure warehouse activities are managed efficiently to meet customer’s specific lead-times & requirements.  You will also learn Customer Service skills and assist the customer service team by managing enquiries that…

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Customer Experience Leader Full Time - Cranbourne, VIC Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.The RoleOur Cranbourne AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Service Expert to lead customer service and focus on delivering a first class service to our new and existing customers. Key duties and responsibilities include: Lead customer service and support day to day running of the branch Provide first class service to all customers using your amazing people and communication skills Keep customers appraised of delivery lead-time Undertake repair inspections, converting repairs to sales where appropriate Raise Job Authorities and invoices by utilising branch computer system The PerksO’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your…

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Hospitality Assistants (Food Service Assistants) Wantirna South A variety of shifts across a 7 day roster, you choose! Tax-free salary packaging to increase your pay Free parking, bus stop nearby  Are you ready for a career with more meaning?At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone’s life by showing them compassion and care.What's in it for you? A position closer to home, dual hotel service positions On-site training and buddy shift program Flexible shifts and hours available Dining and entertainment benefits with Access pay Support the amazing residents, a rewarding position where you make a difference We often seek to employ people with uplifting and warm personalities to work across our established aged care homes in Victoria.  Hospitality Assistants are reliable and enjoy working in a team and importantly brighten the residents’ day by…

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Hays is seeking a Customer Support Administrator to join our dedicated team in the Gold Coast office Your new company At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work. Our Hays Gold Coast office is seeking a full-time permanent Customer Support Administrator to join our team. This role is commencing immediately. This role ensures all stakeholders and customers are greeted in a professional and courteous manner that supports the Hays brand, both face to face and over the telephone. Also providing administrative support to a centralised customer support team. Your new role

Provide administrative support to our customer support team using a centralised ticketing system.
Welcome all customers at reception in a professional and courteous manner and advise Hays employees of visitors' arrival in a timely manner.
Handle in-coming telephone calls effectively and efficiently in line with service delivery procedures.
Candidate care calls and collecting compliance documentation.

What you'll need to succeed

Commitment to delivering excellent customer service
Previous administration experience will be highly regarded
Effective communication and questioning skills
Demonstrates professionalism and polished personal presentation
Pro-active and willing to help wherever possible
Team oriented
Data entry and/or word processing skills

What you'll get in return Excellent training to support career development/progression Wellness Day, Volunteer Day, Monthly after work drinks, Christmas Party, EOFY celebrations What you need to do now Our people tell us that Hays is a great place to work, over 90% of our employees say that they are proud to work for Hays. This is your opportunity to advance your career with the market leading group and be proud of who you work for too. Click apply now or email your CV and Cover Letter to Sandy Luhr - Senior Talent Acquisition Partner at [email protected] At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply. Please click here to apply.

Hays Mt Gravatt is seeking a Receptionist/Customer Support Administrator to join our dedicated team Your new company At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work. Our Hays Mount Gravatt office is seeking a full-time permanent Receptionist/Customer Service Administrator to join our team. This role is commencing immediately. This role ensures all stakeholders and customers are greeted in a professional and courteous manner that supports the Hays brand, both face to face and over the telephone. Also providing administrative support to centralised customer support team. Your new role

Welcome all customers at reception in a professional and courteous manner and advise Hays employees of visitors' arrival in a timely manner.
Handle in-coming telephone calls effectively and efficiently in line with service delivery procedures.
Provide administrative support to our customer support team using a centralised ticketing system.
Ensure the reception area is always tidy and that relevant company resources are well stocked.
Candidate care calls and collecting compliance documentation.
Coordinate team events including managing venue bookings and ordering refreshments.

What you'll need to succeed

Commitment to delivering excellent customer service
Previous administration experience will be highly regarded
Effective communication and questioning skills
Demonstrates professionalism and polished personal presentation
Pro-active and willing to help wherever possible
Team oriented
Data entry and/or word processing skills

What you'll get in return Excellent training to support career development/progression Wellness Day, Volunteer Day, Monthly after work drinks, Christmas Party, EOFY celebrations What you need to do now Our people tell us that Hays is a great place to work, over 90% of our employees say that they are proud to work for Hays. This is your opportunity to advance your career with the market leading group and be proud of who you work for too. Click apply now or email your CV and Cover Letter to Sandy Luhr - Senior Talent Acquisition Partner at [email protected] At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply. Please click here to apply.

On the front line of all Tutt Bryant’s branches, is the administrative, customer service and coordination teams, the glue that holds it all together. Providing support to executives, staff and valued customers, these roles can be found across every department in every location. Ranging from entry-level to management, the variety of administrative, customer service and coordination roles may include: Reception Administration Hire Controller Warranty or Service Clerk Parts Interpreter and Analyst Sales Coordinator Freight Officer Document Control and Tender Coordination Tutt Bryant Equipment is an extremely successful industry leader.  We are a multi–franchise national distributor of a world-renowned range of Construction Equipment; we are recognised for high quality products and outstanding service we provide. Technical expertise and brand excellence are the reason our trading partners have long term relationships with Tutt Bryant Equipment. Tutt Bryant Equipment – QLD Archerfield Branch has an opportunity for an enthusiastic and motivated individual to join us in the position…

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Posted: 20/03/2024 Closing Date: 16/04/2024 Job Type: Permanent - Full Time Location: Rockingham WA 6168 Job Category: Operations Solargain is a dynamic and professional organisation specialising in the suplly and installation of solar PV, energy storage systems and solar hot water systems. We are a leading national company helping Australians to clean and renewable life. Job Description Based in Rockingham, we are looking for an A grade Electrician to join our team with full training to be provided.  If you enjoy having you work day planned for you while working autonomously and being supported by strong team of highly experienced support staff then this position is for you.  Responsibilities of the Electrician: Installation/service of solar PV systems for residential and commercial projects. Upgrading pre-existing solar PV systems. Audits on solar PV systems and compliance analysis. Fault finding/diagnosis of solar PV system issues and problem solving. Maintenance of solar PV systems and completing maintenance reports. Complete…

Click here to view more detail / apply for Service Technician - WA Rockingham

Prosecutor positions rotate though the various Court modules, including Arrest and Hosted Courts, Lengthy Pleas, Remand and Vulnerable Persons Courts, Brief Management and Case Conferencing Courts, Hearings and Miscellaneous Courts, in addition to Youth Justice Prosecutor positions, Prosecution Innovation Programs and Operational Legal Advice and Development. Administrative staff provide the requisite support for these roles. The core capability requirements for this role are: • Contribute to the development, implementation and review of systems, policies and procedures which support the provision of services within Prosecution Services.• Prepare and process correspondence and other documentation including data entry relevant to court documentation in accordance with approved procedures and process and maintain necessary records.• Develop, implement and maintain office systems, policies and procedures and prepare correspondence of an administrative nature• Establish and maintain effective communication with all stakeholders to complement service provision.• Research Queensland Police Service (QPS) information systems to obtain relevant information to support the prosecution process relevant…

Click here to view more detail / apply for Administration Officer, Queensland Police Service

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.The OpportunityCome and discover the opportunity to join our Lysaght business in our Biggera Waters team as Warehousing and Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.Working primarily in our warehouse but also help out our customer service team on a daily basis where the need arises, this dual role offers plenty of variety. You'll be assisting our warehousing team to ensure warehouse activities are managed efficiently to meet customer’s specific lead-times & requirements.  You will also learn Customer Service skills and assist the customer service team by managing enquiries that…

Click here to view more detail / apply for Warehousing & Service Representative

Field Service Technician Primary Location:  Bayswater, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Introduction: Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world. We are seeking a Field Service Technician to join our Field Service team. Focusing on OEM Grinding Mills you will be responsible in playing a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with…

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At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role

We are looking for an excellent communicator who is passionate about getting a timely resolution. No previous experience in operations is necessary, as we'll train you on the job. This is not your typical Customer Service role, where you never speak to the customer again. Instead, you'll be responsible for establishing long lasting relationships, by building rapport and connections with both our shippers and carriers, obtaining necessary documents and resolving any issues that arise. If you're looking for more than 'just a job' and want this to be the start of your career, this is a great opportunity for you.

What You'll Do

• Develop and manage relationships with existing customers
• Support the operations team at Ofload in the daily business
• Handling inbound queries via phone, email and facebook
• Engage with our customers directly and regularly, conducting all outbound calls
• Listening to customers to understand their needs and provide assistance to help resolve any issues
• Drive outbound operational queries by contacting carriers for essential documents or shipment updates
• Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
• Record and modify customer information on our database
• Taking ownership of data entry for quotes collected by the teams
• Manage and update the platform to indicate shipment status
• Keep accurate records and document customer service actions and discussions

What You'll Bring

• High School Graduate or above
• Highly organised, self-motivated with excellent attention to detail
• Customer service experience preferred
• Willingness to learn and get into the weeds of the business is critical
• Experience with Salesforce is a bonus!
• Proficient at using data software including MS Excel
• Exceptional communication skills and fluent English capabilities
• Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
• Scrappy - willing to dive in, hands-on and do what’s needed
• Permitted to work in Australia permanently with no restriction on hours (required)

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQA+.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Refrigeration & Air Conditioning Service Technician - Brisbane Faircloth & Reynolds are seeking experienced Refrigeration & Air Conditioning Service Technicians to join our South East QLD Service Team. The successful candidates will assist us to service and maintain a wide range of commercial HVAC & Refrigeration plant within the Brisbane & Gold Coast region. About the Position: On offer is the opportunity to work for a large multisite company, on everything from industrial cold storage to large commercial HVAC systems.  With such a diverse team, and wide variety of work on offer, Faircloth & Reynolds is definitely the place to be for technicians wanting to expand their industry knowledge, enjoying what they do while maintaining work/life balance. About you: We are seeking a highly skilled and experienced Refrigeration & Air Conditioning Tradespersons who is reliable, self-motivated and a team player. Essential Criteria Demonstrated experience in the repair and maintenance of Refrigeration & HVAC plant and equipment…

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YOUR OPPORTUNITYDue to exciting growth in the business, we are looking for multiple enthusiastic Customer Care Consultants to join our customer service team based in Canning Vale WA to provide an exceptional level of service to our growing customer base.Your key responsibilities include, but not limited to:Assist customers via telephone, email and in person by recommending the best product or services to match their needsInform customers of new product range and services where applicableUnderstanding customer’s sales history and proactively identifying requirementsEnsure customer requests are actioned in a timely manner within allocated timeframesTake ownership in continuing and cultivating all customer interactionsTo be successful, you will have:Outstanding customer service skills and the ability to work unsupervised in a small teamClear verbal and written communication skills are necessaryForward thinker who can think outside the boxApplicants with an advanced understanding of Microsoft or Cloud based CRM programsIndustry knowledge or experience in a high-volume call centre environment preferred but not essentialCULTURE & BENEFITSA career…

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