At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services…

Click here to view more detail / apply for Customer Service Team Member

Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team!Our Customer Solutions Assistant Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world’s largest Telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too.In this role, you’ll partner with a store manager in leading the store daily, from assisting with merchandising and product launches to helping others meet and exceed sales objectives. You won’t be in this alone we offer amazing training experiences that will set you up for leadership success. You’ll gain valuable experience coaching and encouraging your team to give our customers personal experiences that count. You will need to have availability across 5 days on a 7-day rotating roster, including weekends, peak trade…

Click here to view more detail / apply for Customer Solutions Assistant Team Leader - Full Time - Brisbane Airport

Randstad is currently recruiting for AO3 Service Officers for a role with Queensland State Government based in Southport. The role will see you assisting Queensland residents with debts and payments to ensure a positive outcome for all. ... Randstad is currently recruiting for AO3 Service Officers for a role with Queensland State Government based in Southport. The role will see you assisting Queensland residents with debts and payments to ensure a positive outcome for all. Key duties: Proactively supporting clients to recover debts Providing helpful advice and consistent information/education to clients Interpret relevant legislation to make sound decisions Negotiate appropriate actions to recover outstanding and finalising debts Provide excellent service at all times in line with procedures Skills/experience required: Previous collections experience highly advantageous Contact Centre experience Able to work in a fast-paced environment Excellent communication skills and ability to give complex information in a digestible format Able to work on rotating shifts Monday-Friday 8am-6pm…

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What you will do:We are looking for an experienced and qualified Electrician to support our Field Services team on a range of long-term construction projects related to major power infrastructure across WA. This is a field-based role typically on a 2-1 roster based on both mine sites and in regional areas throughout WA.You will be focused on providing a high quality of work and join a motivated and skilled team responsible for the onsite construction, testing, and commissioning of critical power systems. This role will require you to:Carry out testing and maintenance of electrical equipment as required.Complete allocated field service work as per the Scope of Work or Work Instructions.Participate in improvements in the workplace and be proactive in improving field service safety and efficiency.Raise non-conformance reports where required to document significant problems.What are we looking for from you?Your strong service-oriented mindset, coupled with excellent time management skills will be complemented by the following:Electrical Trade…

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At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services…

Click here to view more detail / apply for Customer Service Team Member

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us! Service Sales Account Manager Hallam, VIC, AU, 3803 Mar 27, 2024 THIS OPENS THE DOOR TO YOUR FUTURE: YOUR SKILLS & THE TASKS You will represent dormakaba Service within Victoria, developing and maintaining client relationships, whilst partnering with internal stakeholders to achieve results. You will demonstrate confidence in your abilities, be open to challenging the norm, and…

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$28.58 OT, loadings and allowances (where applicable) Discounted food, travel, movie tickets, entertainment, gym memberships more Employee Education Assistance to further develop your career There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular. Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses. We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country. Opportunities with us are for the taking! Key Responsibilities Be the first and key point of contact for our…

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Work for one of Australia's leading automotive companies in Scoresby Your new company This automotive company with high standards for customer service is looking for the next superstar to join their team in a permanent capacity, working in Scoresby Your new role

Providing excellent customer service and managing inbound calls and financial queries
Operating phone calls professionally, transferring calls where needed
Assisting in providing reporting to Management when required
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday
Resolving customer issues on first call resolution

What you'll need to succeed

Must be an Australian Citizen or hold PR
Previous or current Customer Service/ Collections experience/ Insurance
Experience managing and responding to customer complaints
Financial Services / Motor Vehicle industry experience
Proven experience being self-motivated and results-driven with an ability to work under own initiative
Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
Strong written and verbal communication skills
Intermediate experience in the Microsoft suite of products
Strong time management and stakeholder management skills
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday

What you'll get in return

Excellent training and ongoing support
Great work culture and office environment
Flexibility to work on a rotating roster from Monday to Friday
Hybrid working arrangements after training (approx 3 months)

What you need to do now Group interviews are being conducted in April, with a start date in May 2024, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Apply Now Customer Service & Data Entry Ormeau Stability of over 70 years’ of Australian experience and expertise Friendly and supportive team environment Thrive with genuine support for your wellbeing & an inclusive culture ABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.THE OPPORTUNITYAn exciting opportunity has become available for a Internal Sales Team Member based in Ormeau. This position involves working as part of our collaborative Trade team - reporting to the Internal Sales Manager.This is a full time role – working Monday – Friday, 8:30 am - 5:00 pm.RESPONSIBILITIES Processing and entering orders & developing product knowledge Providing exceptional customer service with Trade customers Liaison with manufacturing and…

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Workshop & Field Service Technicians (Forklift) Automotive Technicians / Mechanics Encouraged to Apply Friendly Team Environment Permanent Full Time Position TMHA is looking to employ enthusiastic and self-driven Field Service Technicians in a permanent full time position to cover multiple locations across Australia including;  Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Launceston, Queanbeyan, Townsville, Lismore, Coffs Harbour, Newcastle, Orange, Gladstone & Mount Gambier.  In this role, you will be responsible for carrying out a range of maintenance services including planned maintenance, repairs and modifications at the Customer’s site and in accordance with the Customer’s requirements and within the Company’s guidelines and procedures. Key Duties & Responsibilities: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs in a timely manner. Maintaining professional level of customer service with all TMHA clients and customers. Ability to maintain accurate records of job sheets, timesheets and any other administrative components. Qualifications, Requirements & Skills: Current Driver's…

Click here to view more detail / apply for Workshop & Field Service Technicians (Forklift)

We are seeking customer service oriented people with industrial/hotel cleaning or hospitality experience; equally happy to consider a transferrable skill set along with a positive can-do attitude. Your next adventure awaits!

The position would be full time role that is drive in and drive out within the Western Downs region working 14 days in and 7 days off for 10 hours per day. Food, accommodation along with uniforms would be provided.

What do Service Attendants do?

Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds
What does it take to work DIDO?

The DIDO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 10-12-hour shifts, day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights
An open drivers license
Ability to drive to and from the mine site
Most of all, what’s in it for you?

These prospective entry-level roles could lead to many more opportunities for your future. Here’s what’s could be on offer:

Permanent role with Sodexo - we’re looking for keepers!
Great annualised salary with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your work
Your transport, food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/grRPf

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) ba

Auto Electrician/Field Service Technician - Brisbane, Queensland Career RCT is seeking an Auto Electrician to join our team of Field Service Technicians with positions available in Brisbane. Start your career now with RCT! Work for the leading independent Automation OEM Competitive hourly rates, based on experience Opportunity for interstate and overseas travel Local site allowance up to $156.00 per day (based on a 13-hour day while on site) International site allowance up to of $325.00 per day (based on a 13-hour day while on site) Super on all hours worked Access to company training Programs All work-related travel expenses paid Access to Novated Lease company program Career pathways available $50 p/month Phone allowance Uniform allowance Annual pay reviews Safety uniforms provided Annual allowance for Safety Boots What we’re looking for If you possess any of the following you will be considered for the role: Trade qualified Auto Electrician, extensive industry experience or similar trade qualification…

Click here to view more detail / apply for Auto Electrician/Field Service Technician - Brisbane, Queensland

About the Role As the Nurse Manager - Service Improvement Project Officer or Principal Project Officer - Service Improvement you will provide clinical insight, project and stakeholder management to support the Executive Director and Executive Service to achieve high quality project and clinical redesign delivery outcomes. You will be required to manage and coordinate various project initiatives using up-to-date clinical knowledge and best practices, whilst promoting continuous improvement of service delivery across the Health Service. About You:You will understand Metro South Health's values, have a genuine desire to join our team and contribute to our growth with your passion and commitment to excellence with the ability to: initiate, lead, manage and evaluate agreed strategic service planning initiatives utilise advanced knowledge and experience of contemporary evidence-based practice and clinical service delivery models in primary and/or acute health care to strategically to achieve redesign and innovative solutions to complex connecting care issues lead change through improvement activities…

Click here to view more detail / apply for Nurse Manager or Principal Project Officer - Service Improvement, Queensland Health

About Corporate Enterprise Solutions: This exciting job opportunity falls under the Corporate Enterprise Solutions branch within the Department of Health and provides solutions and services that support Queensland Health's enterprise corporate applications while also supporting the payroll transactional processes. This application suite includes the largest integrated rostering and payroll solution in the public sector and the finance, business and logistics solution and management environment.  What we are looking for: Advanced level skills in the use of office automation applications (e.g. Microsoft Word, Excel, Visio and Project) and document management systems. High level interpersonal, oral and written communication skills with a strong commitment to customer service, quality improvement and teamwork. Proven ability to work effectively in a team environment and prioritise work commitments to achieve quality outcomes within defined deadlines. Applied understanding of system support, risk and service continuity management concepts and associated governance. 

Click here to view more detail / apply for Service Support Officer, Queensland Health

    Fresh Service Team Member From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity…

Click here to view more detail / apply for Fresh Service Team Member - Woolworths Bunbury Forum (969246)

Posted: 22/03/2024 Closing Date: 19/04/2024 Job Type: Full-Time Permanent Location: Eight Mile Plains, QLD Job Category: Service Our company Committed to people. Committed to the future. Welcome to Toshiba Australia, a leading provider of innovative technology solutions. We are currently seeking a dedicated Customer Service Technician to join our Service team in Eight Mile Plains, QLD. If you are passionate about multifunctional photocopiers and printers and thrive in a dynamic, customer-focused environment, then we want to hear from you. This is a full-time permanent position that offers the opportunity to showcase your technical expertise while providing exceptional service to our valued customers. Join us in delivering excellence and driving the future of technology. Our benefits To attract the best, we offer the following range of attractive company and wellbeing benefits: Attractive Performance based incentives Variety of paid leaves to support you - Birthday leave, Community Service leave, Corporate Social Responsibility leave and Emergency leave Free…

Click here to view more detail / apply for Customer Service Technician (Multifunctional Photocopiers & Printers)

Field Service (Forklift) Mechanic/ Technician Australia’s number one forklift company! Highly Autonomous Role Industry competitive rates and allowances At Toyota Material Handling Australia (TMHA), we are seeking Field Service Technicians reporting into our Perth Branch and work on all types of material handling equipment . We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. With full training provided, you'll enjoy heaps of variety and the chance to work with a trusted brand in a dynamic industry. Take control of your future, knowing all the while you’re part of a close-knit team who has your back.   All you need is: A relevant trade from a mechanical background (Automotive, Heavy, Mobile Plant etc.)  Sound experience within your relevant trade background. A great attitude, be open to learning and developing new skills and exciting new adventures. Your Duties: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs…

Click here to view more detail / apply for Field Service (Forklift) Mechanic/ Technician

Posted: 06/03/2024 Closing Date: 06/04/2024 Job Type: Permanent - Full Time Location: Darra Job Category: Administration and Office The Company Established in 1997, today VAE Group is a Tier 1 building solutions company and one of Australasia largest commercial HVAC companies with over 370 employees and 11 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success. Job Description What we offer Flexible & supportive working environment Great team culture – team sports, regular social activities, family friendly Strong Safety Focus Financial Wellness Programs Discounted Private Health Insurance Personal and Professional Development Employee Assistance Program – immediate family included Free parking onsite The Role Reporting to the Business Support…

Click here to view more detail / apply for Service Administrator

Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team!Our Customer Solutions Assistant Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world’s largest Telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too.In this role, you’ll partner with a store manager in leading the store daily, from assisting with merchandising and product launches to helping others meet and exceed sales objectives. You won’t be in this alone we offer amazing training experiences that will set you up for leadership success. You’ll gain valuable experience coaching and encouraging your team to give our customers personal experiences that count. You will need to have availability across 5 days on a 7-day rotating roster, including weekends, peak trade…

Click here to view more detail / apply for Customer Solutions Assistant Team Leader - Full Time

Responsibilities will include but are not limited to:

• Liaising with DVA customer to plan and implement agreed services
• Scheduling of appointments and aligning correct consultant with appointment
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted. 

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.The OpportunityCome and discover the opportunity to join our Lysaght business in our Biggera Waters team as Warehousing and Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.Working primarily in our warehouse but also help out our customer service team on a daily basis where the need arises, this dual role offers plenty of variety. You'll be assisting our warehousing team to ensure warehouse activities are managed efficiently to meet customer’s specific lead-times & requirements.  You will also learn Customer Service skills and assist the customer service team by managing enquiries that…

Click here to view more detail / apply for Warehousing & Service Representative

Customer Experience Leader Full Time - Cranbourne, VIC Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.The RoleOur Cranbourne AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Service Expert to lead customer service and focus on delivering a first class service to our new and existing customers. Key duties and responsibilities include: Lead customer service and support day to day running of the branch Provide first class service to all customers using your amazing people and communication skills Keep customers appraised of delivery lead-time Undertake repair inspections, converting repairs to sales where appropriate Raise Job Authorities and invoices by utilising branch computer system The PerksO’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your…

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