THE LAN-GROVE OFFICE TRAINING CENTRE PTY LTD Would you like to join our dynamic student services team? About us The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year. We are looking at expanding our current team and are seeking an experienced Marketing Coordinator.  ABOUT THE ROLE The Customer Service Manager in SBTA college plays a crucial role in ensuring the satisfaction and success of international students. Key responsibilities include managing a team of customer service representatives, overseeing student inquiries and complaints, and resolving any issues that may arise. The Customer Service Manager is also responsible for ensuring that students have a positive experience at the Academy, from initial inquiry to graduation. This role requires strong communication skills, leadership abilities, and a deep understanding of customer service best practices. Overall, the Customer Service Manager plays a vital role in maintaining the Academy’s reputation and fostering a supportive and welcoming environment for international student  YOUR RESPONSIBILITIES INCLUDE Supervising and managing a team of customer service representatives, providing guidance, training, and support as needed. Managing student inquiries within the team and providing accurate and timely information about college programs, admission requirements, and other relevant information. Resolving for the team student complaints and concerns in a professional and efficient manner, ensuring prompt resolution and satisfactory outcomes. Developing and implementing policies and procedures to improve the overall customer service experience for international students. Collaborating with other departments, such as admissions and academic services, to ensure a seamless and positive experience for students throughout their academic journey. Monitoring and analyzing customer service metrics, such as satisfaction ratings and response times, to identify areas for improvement and implement strategies for enhancement. Conducting staff evaluations and performance reviews, providing feedback and coaching to encourage professional growth and development. Collaborating with international partners and stakeholders to enhance the overall student experience and promote the college's reputation globally. Participating in recruitment events and fairs to engage with prospective international students and promote the college's offerings and services. Staying updated on industry trends and best practices in customer service management to ensure the college remains competitive and responsive to the needs of international students. Essential Criteria A strong customer focus and ability to consult and liaise with stakeholders in a cross-cultural environment. At least 2 years’ experience in a customer service role with managerial background  Must have strong compassion for students from a diverse background and culture Ability to accept responsibility. High motivation and a sound work ethic Be well organised and be able to work to deadlines Be able to resolve conflict effectively High level of computer competency and experience  Have a strong command of written and spoken English  Be a team player with having the ability to work independently  Strong interpersonal skills, punctuality and professional grooming.   If this sounds like you and you would like to become a part of the SBTA and SELA family, then please email your resume to [email protected].     SBTA/SELA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  About Company The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year.  Salary: $70000-75000 Job Publish: 30-04-2024 Job Expire: 30-05-2024 Please click to View more detail / apply .

At SBS, we embrace difference, and we welcome applications from people of all backgrounds. 
We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. 
About Us  
SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.   
Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.  
SBS is a truly distinctive network, showcasing multicultural, multilingual and
... Click here to view more detail / apply for Service Desk Level 1 Team Leader

Service Administrator - NSW
Apply now Job no: 492673 Work type: Full time Location: Sydney Categories: Administration & Business Support

WHY join Schindler?
At Schindler we are  all about our culture!  We focus on supporting our employees to meet their full potential by careful selection and constant development to make them a leader in their area. You will have the  opportunity to grow and develop  both  personally and professionally  whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.
About the role:
As our Service Administrator, you will be responsible for timesheet management, rosters, ordering PPE, handling customer enquiries, and supporting field staff with a range of tasks including

... Click here to view more detail / apply for Service Administrator ? NSW

Customer Success Manager ? SaaS


Tech/Accounting Industry
Global market leading product
Salary between $70-80K plus super
This is an exciting time for this locally based tech start up looking to expand their team due to significant company growth. This product is an internationally recognised SaaS solution which is a market leader in the performance cycles.

This opportunity is the perfect transition for someone with an accounting degree, experience in private and public practice with some experience in Big 4, that has decided they would like to pivot from a traditional accounting firm to the tech space, whilst still using their accounting expertise.

Having a solid understanding of how an accounting practice works is essential for this role.
  
About the role:
You will guide and educate current clients on the options available with this tailored product. You will be the first port of call for new leads and referrals and convert ... Click here to view more detail / apply for Customer Success Manager ? SaaS

Each day, millions of customers in over 40 countries use ING?s banking products and services. You?ll be contributing to their customer experience. You?ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people?s lives?

At ING, the Mortgages Tribe is responsible for driving the end - to - end performance of the mortgages business through development of a clear strategy and working collaboratively with all areas of the business to drive cross functional execution of this strategy. We are looking for an experienced Senior Customer Journey Expert , to join the Mortgage Tribe within the Reta il Bank. This role will be responsible for identifying and integrating strategic ESG partnerships into the Mortgages flow to drive transformation of Cust ome r ESG journeys

What You?ll Do

Build a deep understanding of the
... Click here to view more detail / apply for Senior Customer Journey Expert ? Mortgages

What will you be doing?
Youll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.
Want to challenge yourself and take ownership of your career and be part of a ... Click here to view more detail / apply for Customer Solutions Advisor ? Full time ? Burwood

Your Organisation
Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. 
Established in 1959, G&C Mutual Bank has grown to be one of Australias strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers. 
If that ethos resonates with you, wed like to hear from you. Experience the G&C Mutual Bank difference Its your bank, because you own it.
Your Opportunity
Our Sydney Service Centre currently has an excellent career opportunity for a full time  Customer Service Officer . The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.
You'll be joining a small team ... Click here to view more detail / apply for Customer Service Officer ? Sydney

22nd April, 2024
Only Permanent Residents currently residing in Australia will be considered for these Positions. I have a few Clients that are looking for experienced Install/Program, Service Techies & Testers (Alarms/Panels & other roles for Portables/Sprinklers etc) for various roles across Sydney.  Service Tech - Program/Install/Fault Find = EBA RATES !! Electricians - Install (New Construction) & Maintenance/Service Roles Door & Passive Install Techs Alarm/Portables/EEL - Monthly/Annuals etc Tester Pump Tech - Service/Fault Find Hourly Rates Range from $34 - $66 Per Hour, Dependant on Experience.     They are all well respected Fire Protection companies who provide essential fire safety services and building compliance requirements to their customers throughout Sydney.    Ongoing Training & Development for Career advancement.   Alarms, EEL, Portables, Sprinklers, Pumps, Doors & Passive protection positions available. If you have Cert II (with modules completed) OR FPAS, Electrical, Carpenter, Building Licence then I want to speak to
... Click here to view more detail / apply for Fire Technicians ? Service, Install, F/Find ? Sydney Wide

Employment Type Permanent


Closing Date 21 May 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.

Every day is an opportunity to showcase your X-factor. To ensure you?re at the top of your ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

Would you like to:

enjoy a flexible work arrangement at home and in the office (NSW Glebe Location)?
work for a national not-for-profit organisation?
receive tax benefits from accommodation and entertainment perks!
be a part of a culture that encourages/supports and celebrates our achievements?
Work within a solid team of professionals and help the public on a daily basis?

If you responded with  'YES ' to the above questions, read the below and if this interests you - apply today!
The NSW Get Healthy Service is a free telephone-based health coaching service for NSW adults aged 16 years and over. The Service helps individuals create and achieve healthy lifestyle goals through the support and guidance of expert health coaches. Diabetes Australia delivers the NSW Get Healthy Service on behalf of the New South
... Click here to view more detail / apply for Community Engagement Lead ? Get Healthy Service

The Company:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
 
Why You Should Join Us:

Competitive salary package
Permanent full time -  Job security  working for a market leading company. Essential service provider to local business.
With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in textile rental industry
Opportunities for Growth:  Join a winning team that
... Click here to view more detail / apply for Service Account Manager

The Company:
27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
 
Why You Should Join Us:

Above award pay
Job security working for a market leading company. COVID Proof and essential service during COVID time
Great work/life balance, early start, early finish
On-job training and the opportunity to grow and develop
A well-maintained vehicle and safe working conditions 
... Click here to view more detail / apply for Expression of Interest ? Service Delivery Person

The Company:
27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
 
Why You Should Join Us:

Above award pay
Job security working for a market leading company. COVID Proof and essential service during COVID time
Great work/life balance, early start, early finish
On-job training and the opportunity to grow and develop
A well-maintained vehicle and safe working conditions 
... Click here to view more detail / apply for Expression of Interest ? Service Delivery Person

The Role


The Role
 
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
 
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.
 
As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
 
Our Opportunity:
 
We recognise the unique skills of specialist Appliance Service Technician ? and we are looking for a high calibre technician to join our Sydney team.
 
If you are sustainably minded, we want you to use your knowledge to fix our appliances and/or air-conditioners quickly with ... Click here to view more detail / apply for Customer Experience Technician

About Us
Kelly Partners Group (ASX:KPG) is one of Australias most progressive and fast growing financial services groups across accounting, wealth, finance and investing. Established in 2006 and growing at over 30% per annum, we are a certified Great Place to Work 4 years running, listed as one of the Best Workplaces for Women in Australia in 2023, winner of the Australian Business Awards for Employer of Choice 2022 and a B Corp company who operate with one clear mission: 'to help our people, Private Business Owners and the communities we work in be better off. 

Why join us at Kelly Partners?
In addition to working in an organisation that is committed to offering the best services and opportunities to both our clients and our team, you will also have access to the following benefits:

Real and attainable career progression
In depth
... Click here to view more detail / apply for Client Service Associate

Senior Advisor Customer Insights Policy & Delivery Branch Fair Trading NSW, Department of Customer Service
This role is for a driven and passionate person wanting to work within a customer centric government organisation.
If you have an interest in customer research and analytics, particularly in uncovering community behaviour, uncovering insights and contributing to evidence-based decision-making, please come and join us to help us achieve our goal of assisting to improve people?s lives and help businesses in NSW.
Details are as follows:
Salary:  Clerk Grade 9/10 - The package includes base salary $ 120,859 - $ 133,183, plus employer's contribution to superannuation and annual leave loading Duration:  Full time Ongoing Location:  Hybrid opportunity, located in Sydney CBD and other locations as required (will generally be expected to attend the office once a week as a minimum, which is subject to change based on team needs ... Click here to view more detail / apply for Senior Advisor Customer Insights

Media Account Service Roles. Trading under Publicis Media Australia
Location: Sydney or Melbourne or Brisbane

Senior Account Executive (Also known as Senior Planning Executive, Senior Client Executive)
The purpose of the Senior Planning Executive role is to autonomously plan and implement client campaigns -they are ultimately responsible for the delivery of all client activity. They will help lead the delivery of communication plans and management of digital campaigns from buying and implementation through to reporting and the delivery of holistic campaign learnings. The Senior Planning Executive is to work in collaboration with the wider team to deliver integrated and creative plans that considers all vehicles (display, SEM, SEO, Social) and mainstream media at every possible opportunity. The Senior Planning Executive ensures attention to detail in all facets of their work and will take responsibility for any errors that occur. Experience required: Minimum 3-4 years’ experience understanding and working knowledge of Australian Media Landscape and digital marketing advertising. Preferably a University degree or higher education qualifications. Expert understanding and working knowledge of Australian medialandscape. Expert across the following Office platforms: Word, PowerPoint and Excel. Have an understanding and experience using the following tools: eTAM, BMD, Roy Morgan, EMMA, eRAM, Nielsen Digital / Answers, Sizmek and/or DCM, MOVE, AQX Fusion
Salary:$75 –90k package

Account Manager (Also known as Client Manager, Planning Manager, Associate Account Manager, Associate Client Manager, Associate Planning Manager)
The purpose of the Account Manager role is to create media strategy and implementation recommendations across all media for clients and oversee the delivery of all campaigns. This role requires skills in creativity, media planning, media marketplace, tools and market dynamics. The Account Manager is also responsible for directly managing any Co-ordinators and Planning Executives within the client team and supporting the senior client leads in managing the client relationship through regular communication, presentations, WIP’s, and financial process. Experience Required: 3-4 years’ industry experience. Expert across the following Office platforms: Word, PowerPoint and Excel. Possess sound financial management skills. Strong media understanding including an understanding and experience in using the full suite of media planning and measurement tools.
Salary: $80k-$100k package

Associate Account Director (Also known as Associate Client Director, Associate Planning Director, Senior Account Manager, Senior Planning Manager, Senior Client Manager)
This role is focused around communications planning, account service and leading a team of direct and indirect reports. For this role, we require someone who is comfortable in establishing and owning senior level client relationships and helping drive the client forward in regards to their media/marketing plans. This role also offers you the opportunity to test and learn new things allowing you to be at the forefront of new learning. The purpose of the Associate Account Director is to ensure that client service is of an exceptionally high standard. The Associate Account Director works closely with the Account Director and/or Business Director and/or Group Business Director to ensure that the product delivered to clients is best in class and in line with the agency’s values. Experience required: 4-5 years industry experience, people management skills, strong written and verbal communication skills , client Leadership ,excellent presentation skills, sound business acumen ,strong understanding of media channels, understanding of media systems.
Salary: $90k-$110k package

Account Director (Also known as Client Director, Planning Director)
The purpose of the Account Director is to lead the development of media strategy and communication plans across their client portfolio. They are ultimately responsible for their teams work & output. They must ensure attention to detail in all facets of their teams work and take responsibility for any errors that occur. It is expected that they will participate in, embrace and lead training forums for their team and where applicable the common good of the agency. The Account Director is also responsible for developing long-term, mutually beneficial relationships with all clients - they should look to own the Marketing Manager level client relationship, and in some instances at the Marketing Director level. Account Directors will be called on to assist or lead New Business opportunities
Salary: $100k - $130k package

Business Director (Also known as Client Partner)
This role is focused on driving client business relationship and deliver best in class business and communications solutions for clients. The Business Director role includes: ultimate responsibility in overseeing and managing accounts, manage client expectations, anticipate client needs, resolve issues, identify client business requirements and work with team and cross functional teams to deliver the right solutions. Proactively source and present media / group solutions to help grow your client’s business
Experience Required: 8-10 years industry experience at the minimum, people management skills, strong written and verbal communication skills , client leadership ,excellent presentation skills, sound business acumen, strong understanding of media channels understanding of media systems.
Salary – over threshold so no need to advertise

Group Business Director (Also known as Client Partner)
Purpose of the role is to inspire and manage the client team and specialists to deliver world class work, service and partnerships. Deliver services and products that drives marketing led growth for our clients. Develop trusted and positive senior client relationships e.g. CMO, Marketing Director and ensure the agency team is acting as a true marketing partner. Develop internal and external client action plans that: Drives you and your team to deliver against client needs in a style which makes your client consider you their most valued business partner. Identify opportunities to deliver marketing led growth via our diversified service. Custodian of the whole client contract, scope of work and have a plan in place to safeguard any upcoming renewals/negotiations (with General Manager/Managing Director). Experience Required: 12-15 years industry experience, people management skills, strong written and verbal communication skills , client leadership, excellent presentation skills, sound business acumen, strong understanding of media channels, understanding of media systems.

All of the above roles require a relevant tertiary qualification or a minimum of 5 years of relevant experience in lieu of qualification.

The Customer Success Manager will be driving service excellence with strong technical background in customer onboarding and platform integration. Permanent Full Time Sydney CBD Office Location Flexible/Hybrid Working Arrangement Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations? security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Customer Success Manager (Technical Service Delivery Manager) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience. Key Responsibilities: Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues. Implement and enforce best practices for incident management, problem resolution, and escalation procedures. Take charge of service delivery efforts, collaborating closely with internal teams to meet client needs and? Click here to view more detail / apply for Customer Success Manager (Technical Service Delivery)

Job description On behalf of our Federal government client, we are looking for CIAM Associate Engineer for APS6 and EL1 level at Sydney Surry Hills Locaiton. This position is responsible for leading the design, implementation, and optimization of a major customer identity and access management (CIAM) project within an Azure and AWS Cloud environment. Working closely with stakeholders, the Senior Customer IAM Engineer ensures that the CIAM solution aligns with security standards, compliance regulations Key Skills for APs6 and EL1 Level: Experience in designing, implementing, and maintaining customer identity and access management (CIAM) solutions. Strong communication and stakeholder management skills. Experience in designing or implementing in a Cloud environment such as Azure or AWS. Ability to work collaboratively in a team environment and independently manage workload and priorities. Experience with CIAM products such as Auth0, Okta, ForgeRock, Ping, Akamai, or equivalent. Ability to lead and mentor junior staff, fostering a collaborative and innovative team environment. Familiarity…

Click here to view more detail / apply for Senior Customer IAM Engineer

Customer Service Specialist Working for a recognised pharmaceutical company 3- month assignment with possibility of extension North Sydney CBD location $35-$40ph super remuneration PERSOLKELLY is the professional recruitment division representing clients and candidates in STEM, IT, Government, Executive and Professional Services - which includes all business support functions. As one of the largest recruitment organisations in Australia, we partner with most of the top ASX companies who actively seek us out for our size and stability, market knowledge and the confidence that their recruitment needs will be professionally served today and well into the future. ABOUT THE ROLE Our client is a leading dermatology company with a global reach. Due to significant growth in Australia, they require a customer service specialist to join their customer engagement team. You will be mainly responsible for liaising with a wide array of wholesalers and distributors. You will also be expected to build relationships with different clients. This role…

Click here to view more detail / apply for Customer Service Specialist

Posted: 09/04/2024 Closing Date: 09/05/2024 Job Type: Permanent - Full Time Location: Sydney Job Category: Trades & Services Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 390 employees and have 11 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success is built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. We pride ourselves in trust, integrity and our relentless focus on safety and building a strong people-focused culture. Job Description What we offer: Company vehicle Laptop Electronic tablet Mobile Phone Uniforms  Flexible Working Environment Great team culture – family friendly Strong Safety Focus Financial Wellness Programs Company funded health insurance Employee Assistance Program – immediate family included The Role Reporting to the Service Manager and based in Sydney, the Mechanical Service Technician will be responsible for performing hands on complex maintenance to all HVAC systems and working…

Click here to view more detail / apply for Mechanical Service Technician

Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.What this opportunity involves:We are currently seeking a Service Centre Operator to join our dynamic, client-facing team. As a Service Centre Operator, you will play a crucial role in responding to facilities management requests and property service queries. You’ll be responsible for managing requests from initiation to completion, ensuring prompt resolution and providing ongoing operational support to property…

Click here to view more detail / apply for Service Centre Operator

About the Role: The Identity Integration Engineer, focused on Customer Identity, holds a vital technical position within the Identity and Access Management (IAM) function. This role is responsible for designing, implementing, and optimizing identity integration solutions to ensure seamless and secure access for external users within an Azure and AWS Cloud environment. The Senior Identity Integration Engineer collaborates closely with stakeholders to understand integration requirements, architect robust solutions, and provide technical leadership in integrating customer identity systems and platforms with other systems and applications. Responsibilities: Lead the design, implementation, and optimization of identity integration solutions for customer identity systems and platforms. Collaborate with stakeholders to gather integration requirements and translate them into effective technical solutions. Architect and configure identity integration components, ensuring alignment with security standards and compliance regulations. Optimize integration solutions for scalability, performance, and reliability, leveraging industry best practices and emerging technologies. Troubleshoot complex identity integration issues and provide timely resolution within agreed…

Click here to view more detail / apply for EL1 Customer Identity & Access Management Integration Engineer

About the Role: The Tech Lead - CIAM plays a pivotal role within the Identity and Access Management (IAM) function. This position is responsible for leading the technical aspects of customer identity and access management (CIAM) solutions within an Azure and AWS Cloud environment. The Tech Lead provides guidance, technical expertise, and assistance in project planning, ensuring the successful implementation and operation of CIAM initiatives. Additionally, they serve as the go-to person for difficult technical issues, design solutions for advanced problems, and assist the Assistant Director in breaking down big pieces of work into smaller tasks. Responsibilities: Lead the technical design and implementation of CIAM solutions, ensuring alignment with organizational goals and industry best practices. Provide guidance and technical expertise to the CIAM team, assisting in project planning and execution. Troubleshoot complex technical issues, serving as the primary escalation point for difficult problems. Design solutions for advanced CIAM challenges, leveraging emerging technologies and innovative approaches.…

Click here to view more detail / apply for EL1 Tech Lead - Customer Identity & Access Management

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

The team

The Customer Support - APAC team sits within the Global Service & Operations Team which forms part of GBG Technology and Operations and is responsible for providing GBG’s customers with technical support with our products as well as providing Service Management.  With an average Net Promoter Score of 74 awarded by our customers, the Customer Support Team takes pride in supporting GBG’s Vision through the provision of excellent customer service.

The role

Reporting to the Head of Customer Support - APAC, the APAC Service Manager is responsible for managing the service lifecycle of our products in APAC using modern Service Management practices and in a fast-paced delivery environment.  Working closely with the rest of Customer Support – APAC, Service Management team members in other regions, the wider Technology and Operations team as well as the wider business including Sales and Professional Services, you will lead the Service Management aspects of our APAC product offerings.  Always seeking to improve and deliver service excellence for our external and internal customers. We invite talents with full rights to work in Australia to apply.

Position Location: Melbourne or Sydney, Australia

What you will do

• Deliver Service Management across supported products including Incident, Change, Problem, Event management
• Work closely with the wider Technology and Operations team as well as the APAC business unit to support product roadmap delivery and operations from a service perspective
• Support delivery of Global Service and Operations roadmap items
• Build strong working relationships with internal and external stakeholders including customers
• Manage suppliers effectively leading on all Service Management aspects to ensure excellent service for our customers
• Develop and maintain metrics and insights to track performance, analyze trends, recurring issues, SLA achievement, and uptime data of products and its suppliers to drive improvements
• Lead on the transition of products in and out of service
• Manage disaster recovery plans and execution for APAC
• Drive stability and continuous improvement to enhance the customer experience whilst collaborating effectively with other team members
• Ensure smooth delivery product enhancements, bugs fixes and changes, representing the customer priority within decisions
• Analyse and respond to trends or changes in SLA to customers or from suppliers
• Owns communication to customers on service-related matters e.g. changes, maintenance or incidents, in collaboration with the wider Customer Support APAC team
• Manage high-priority incidents to minimise time to resolve as well as owning incident retrospectives and ensuring the lessons learned are implemented
• Implement and manage the Change Enablement process in line with GBG Standards
• Provide on-call support when there is a major or high-priority incident management

• Extensive Service Management experience and good knowledge of ITIL v4
• Customer centricity
• Proven ability to work well within a team and support others
• Continually development of skills, competences, and knowledge to support personal development
• Strong ability to build and maintain positive relationships within team members across the organisation and wider stakeholders
• Ability to explain complex concepts to both technical and non-technical audiences
• Excellent communication skills when communicating internally and externally
• Highly organised and able to manage time effectively
• Ability to influences and challenge appropriately
• Strong attention to detail, initiating and completing priorities, to high a standard and within required timescales
• Exposure to SRE practices

• Experience in:
• Service Desk Tooling (JIRA)

• BI tools (Splunk, PowerBI).

• API connectivity and MS Power Automate 

Behaviours we'd like to see

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next Steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch.

Make life@GBG work for you.