Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 10.30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster!

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker.  Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and prioritising is a must!  

Tasks and responsibilities will include:

• Meet and greet clients as the first point of contact for the Service Workshop.
• Follow manufacturer and warranty policies effectively and efficiently.
• Plan, direct, monitor, and control job repairs for retail and internal clients.
• Co-ordinate daily service appointments and manage client expectations.
• Meet workshop service KPIs.
• Ensure customer satisfaction is achieved on a daily basis by providing excellent service.
• Take bookings for clients via email, phone, or face to face.
• Prepare Repair Orders for all client bookings.
• Liaise with the workshop to ensure clients are kept updated regarding the status of services/repairs.
• Promptly invoicing clients.
• Coordinate statutory warranties for internal repairs via the State Workshop Manager.

Responsibilities will include but are not limited to:

• Prepare files well at least a week in advance of appointments ensuring paperwork is in order including correct relevant medical documents and imaging.
• Positively engage with case managers and doctors about upcoming appointments.
• Consult and collaborate with team members on key tasks and priorities.
• Provide reception support as needed.
• Liaise with customers to plan and implement agreed services.
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services.
• Providing administrative and operational support to consultant practitioners.
• Providing information and advice to customers, or prospective customers.
• Undertaking other tasks assigned to the Customer Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

Guest Service  Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Provide personalized assistance and information to guests regarding hotel amenities, local attractions, and services.
• Respond promptly to guest inquiries, requests, and complaints, striving to exceed their expectations at every opportunity.
• Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.