At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services…

Click here to view more detail / apply for Customer Service Team Member

Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial and Industrial Gas end markets. In March 2023 Chart Industries acquired the Howden Group, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean™ strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions including extensive service network and market leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackling some of the planet's most pressing issues.
What do we do?

Our vision is to enable our customers’ vital processes, which advance a more sustainable world. We supply turnkey solutions, fans, compressors, turbines, blowers, heat exchangers and silencers, as well as a comprehensive range of services including specialised engineering for air and gas handling, project management, equipment servicing and site management.

The Big Picture:
Howden Australia has a need for a Mine Cooling Service Engineer to promote our Howden product range and proactively collaborate with the local Howden team to develop opportunities and contribute toward business growth. This position will serve as the technical point of contact for all customers from sales technical support to site execution.

The main focus of this role is Aftermarket support in the general overhaul, repair and testing of rotating machinery in workshops. Site installation, alignment and commissioning of ammonia refrigeration plant including auxiliary equipment and pressurised systems. Site servicing and troubleshooting on refrigeration equipment at customer sites. On-site repairs of refrigeration equipment and preparation of quotes.

The successful candidate will work on compressors situated at customers sites or mines, local and in region. These include ammonia refrigeration plants and gas compression plants. Services also include screw and piston compressors from other manufacturers.

We will offer an attractive remuneration package, annual bonus, flexible working arrangements, reimbursement towards your health & fitness regime and a supportive culture.

What needs to be done?
Your responsibilities will include:
• Visiting sites to undertake balancing &/or laser alignment, identify the cause of the problem & rectify this on site (if possible), or advise of further action to be taken to ensure our customers production losses are minimised.
• Undertake servicing in terms of customer planned maintenance contracts and breakdowns, check equipment, carry out required maintenance & produce a report of work completed in order to comply with the Service Level Agreement.
• Commissioning of new installations including:
• Supervision of new installed products, including fans, air heaters & compressors.
• Checking the installation and alignment of equipment, including starting machinery, checking vibrations & temperatures & running the fan for a test period.
• Completing the Commissioning Report including check sheets & a Completion Certificate for contract closures.
• Ensuring the machine is ready for full production service.
• Manage contract staff, liaise with client representatives, budget management & maintain schedules including progress reports, OHSE, quality control, equipment & accommodation management to ensure acceptable results are achieved for both Howden & our clients.
• Carry out detailed machinery analysis, interpret results & liaise with the Howden Engineering Department on how to most efficiently resolve our customers’ problems.
• Provide Aftermarket sales support including survey & reporting & conducting site visits with our Design Engineers

What do you need to bring?
You have N4 (Mechanical) or Olifantsfontein trade test as a millwright / fitter & turner, certified to work with ammonia systems or on pressurised vessels/systems
You have an understanding of Instrumentation & Control logic and PID-PFD, with 5 years’ experience in service/repair of rotating machinery and auxiliary components.
With your excellent verbal & written communication skills, you are comfortable & confident in dealing with customers, often in difficult situations, when they are concerned about production downtime. You possess a proactive, attitude & you are solutions oriented in all situations. You must also have a valid driving licence and be willing to work away from home.

The following would be highly regarded:
• Higher than N4 trade testing
• Screw compressor & turbo blower knowledge.
• 5 years field experience- Installation and commissioning
• Basic computer literacy
• Technical report writing

To express your interest in this position, please apply below with your CV and cover letter

The advantages of working at Howden:
Worldwide business – Liaise with our colleagues in 27 countries.

We offer global and local opportunities– 6000 employees and world leading engineers, who create cutting edge developments – You will be a part of over 160 years of innovation and development that continues today with our digital solutions.

At Howden we have a strong corporate identity and purpose – You will be a member of our team, shaping the future of the world and tackling some of the most pressing issues facing the planet.

Our products and organisation are Revolving Around You – Our culture promotes individual development to enhance our most important asset – our people.

What you will do:We are looking for an experienced and qualified Electrician to support our Field Services team on a range of long-term construction projects related to major power infrastructure across WA. This is a field-based role typically on a 2-1 roster based on both mine sites and in regional areas throughout WA.You will be focused on providing a high quality of work and join a motivated and skilled team responsible for the onsite construction, testing, and commissioning of critical power systems. This role will require you to:Carry out testing and maintenance of electrical equipment as required.Complete allocated field service work as per the Scope of Work or Work Instructions.Participate in improvements in the workplace and be proactive in improving field service safety and efficiency.Raise non-conformance reports where required to document significant problems.What are we looking for from you?Your strong service-oriented mindset, coupled with excellent time management skills will be complemented by the following:Electrical Trade…

Click here to view more detail / apply for Electrician - Field Service

At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services…

Click here to view more detail / apply for Customer Service Team Member

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us! Service Sales Account Manager Hallam, VIC, AU, 3803 Mar 27, 2024 THIS OPENS THE DOOR TO YOUR FUTURE: YOUR SKILLS & THE TASKS You will represent dormakaba Service within Victoria, developing and maintaining client relationships, whilst partnering with internal stakeholders to achieve results. You will demonstrate confidence in your abilities, be open to challenging the norm, and…

Click here to view more detail / apply for Service Sales Account Manager

Work for one of Australia's leading automotive companies in Scoresby Your new company This automotive company with high standards for customer service is looking for the next superstar to join their team in a permanent capacity, working in Scoresby Your new role

Providing excellent customer service and managing inbound calls and financial queries
Operating phone calls professionally, transferring calls where needed
Assisting in providing reporting to Management when required
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday
Resolving customer issues on first call resolution

What you'll need to succeed

Must be an Australian Citizen or hold PR
Previous or current Customer Service/ Collections experience/ Insurance
Experience managing and responding to customer complaints
Financial Services / Motor Vehicle industry experience
Proven experience being self-motivated and results-driven with an ability to work under own initiative
Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
Strong written and verbal communication skills
Intermediate experience in the Microsoft suite of products
Strong time management and stakeholder management skills
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday

What you'll get in return

Excellent training and ongoing support
Great work culture and office environment
Flexibility to work on a rotating roster from Monday to Friday
Hybrid working arrangements after training (approx 3 months)

What you need to do now Group interviews are being conducted in April, with a start date in May 2024, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Join an established change management delivery practice and inspire us with your thorough knowledge and expertise working with best practice change management methodologies, your exceptional skills in stakeholder management and your ability to navigate complex organisations.The Customer Success Lead is responsible for the implementation of the Customer Success change and adoption framework across a portfolio of IT products and services within the University’s Digital Technology Solutions team. This includes:Leading the planning and implementation of change and adoption approaches aligned to the Customer Success Framework (PROSCI)Providing expert advice, including project change resourcing recommendations, to support the delivery and adoption of new digital solutions, upgrades and enhancementsLeading a small change team using a strong coaching approach and providing quality assurance of change deliverables Driving continuous improvement and change capability uplift within the operational areaThis is a full time, permanent position and will be located at the Callaghan Campus (Awabakal and Worimi land). About our UniversityThe University of Newcastle stands…

Click here to view more detail / apply for Customer Success Lead (IT Portfolio Change and Adoption)

We are seeking customer service oriented people with industrial/hotel cleaning or hospitality experience; equally happy to consider a transferrable skill set along with a positive can-do attitude. Your next adventure awaits!

The position would be full time role that is drive in and drive out within the Western Downs region working 14 days in and 7 days off for 10 hours per day. Food, accommodation along with uniforms would be provided.

What do Service Attendants do?

Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds
What does it take to work DIDO?

The DIDO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 10-12-hour shifts, day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights
An open drivers license
Ability to drive to and from the mine site
Most of all, what’s in it for you?

These prospective entry-level roles could lead to many more opportunities for your future. Here’s what’s could be on offer:

Permanent role with Sodexo - we’re looking for keepers!
Great annualised salary with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your work
Your transport, food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/grRPf

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us! Service Technician - Industrial Mayfield West, NSW, AU, 2304 Mar 7, 2024 THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY The role of an Industrial Door Technician will mainly involve Preventative Maintenance, Breakdown repairs, and some major works to Industrial Door Systems which includes gates, and roller shutter products. Experience in this industry is desirable, however we…

Click here to view more detail / apply for Service Technician - Industrial

    Fresh Service Team Member From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity…

Click here to view more detail / apply for Fresh Service Team Member - Woolworths Bunbury Forum (969246)

Your OrganisationCome and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers. If that ethos resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference – It’s your bank, because you own it.Your OpportunityOur Newcastle Service Centre currently has an excellent career opportunity for a full time Customer Service Officer. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects of…

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Field Service (Forklift) Mechanic/ Technician Australia’s number one forklift company! Highly Autonomous Role Industry competitive rates and allowances At Toyota Material Handling Australia (TMHA), we are seeking Field Service Technicians reporting into our Perth Branch and work on all types of material handling equipment . We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. With full training provided, you'll enjoy heaps of variety and the chance to work with a trusted brand in a dynamic industry. Take control of your future, knowing all the while you’re part of a close-knit team who has your back.   All you need is: A relevant trade from a mechanical background (Automotive, Heavy, Mobile Plant etc.)  Sound experience within your relevant trade background. A great attitude, be open to learning and developing new skills and exciting new adventures. Your Duties: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs…

Click here to view more detail / apply for Field Service (Forklift) Mechanic/ Technician

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted. 

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

Customer Experience Leader Full Time - Cranbourne, VIC Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.The RoleOur Cranbourne AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Service Expert to lead customer service and focus on delivering a first class service to our new and existing customers. Key duties and responsibilities include: Lead customer service and support day to day running of the branch Provide first class service to all customers using your amazing people and communication skills Keep customers appraised of delivery lead-time Undertake repair inspections, converting repairs to sales where appropriate Raise Job Authorities and invoices by utilising branch computer system The PerksO’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your…

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Customer Service Superstars Marketown CUSTOMER SERVICE SUPERSTARS MARKETOWN – NEWCASTLE  CUSTOMER SERVICE POSITIONS  WEEKDAY / WEEKNIGHT / WEEKEND SHIFTS AVAILABLE  SUITABLE FOR BOTH JUNIORS AND/OR ADULTS  Mad Mex at Marketown Newcastle is opening soon, and we are on the lookout for energetic customer service superstars to join our team. These roles are open to both JUNIORS and ADULTS looking for a fresh opportunity with a great employer. Candidates with some Hospitality / QSR / Retail experience will be viewed favourably. Full training in our systems and processes will be provided. About the role:  You will deliver amazing, authentic, and attentive customer service experiences.  You will prepare delicious burritos, nachos, and tacos with care and pride.  You will help us keep our restaurant safe, clean, and welcoming for our guests.  You will support your teammates by acting with integrity, compassion, and respect.  To be considered for this role you will:  Possibly have experience in either hospitality, retail, or QSR…

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Hospitality Assistants (Food Service Assistants) Wantirna South A variety of shifts across a 7 day roster, you choose! Tax-free salary packaging to increase your pay Free parking, bus stop nearby  Are you ready for a career with more meaning?At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone’s life by showing them compassion and care.What's in it for you? A position closer to home, dual hotel service positions On-site training and buddy shift program Flexible shifts and hours available Dining and entertainment benefits with Access pay Support the amazing residents, a rewarding position where you make a difference We often seek to employ people with uplifting and warm personalities to work across our established aged care homes in Victoria.  Hospitality Assistants are reliable and enjoy working in a team and importantly brighten the residents’ day by…

Click here to view more detail / apply for Hospitality Assistants (Food Service Assistants)

CUSTOMER SERVICE ASSISTANT Armidale NSW 2350 POSITION OVERVIEWAt the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.DUTIES AND RESPONSIBILITIESDuties may include but are not limited to: Adheres to all standard operating procedures and policies Responsible for cash handling procedures Responsible for all communications applicable to their assigned area Assists in merchandising procedures Responsible for maintaining assigned area Delivers exceptional customer service through personal contact with customers Receiving Deliveries and management of invoicing/paperwork Checking off stock to invoice Stocking Shelves and Displays Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room Strong culture of safety at all times including…

Click here to view more detail / apply for CUSTOMER SERVICE ASSISTANT

The OpportunityHCA's Newcastle branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative for our Newcastle and North Coast region. This role will have you selling market leading products and service across the quality Hitachi range through a mix of business development and account management. Your responsibilities will include:Handling the important link between customers and the company to ensure Hitachi's high level of service delivery is maintained at all timesPromoting and generating parts and service sales streams with the intention of increasing salesUndertake customer machine inspections with a high attention to detailIdentifying and developing presentations when negotiating with new prospectsEfficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activityPersonable and Professional presentation with strong communication skills - both written and verbalBenefitsA rewarding Base Salary Super Commission Structure Fully Maintained Company CarTools of the trade…

Click here to view more detail / apply for Customer Support Representative

CUSTOMER SERVICE ASSISTANTS Tamworth NSW 2340 POSITION OVERVIEWAt the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.DUTIES AND RESPONSIBILITIESDuties may include but are not limited to: Adheres to all standard operating procedures and policies Responsible for cash handling procedures Responsible for all communications applicable to their assigned area Assists in merchandising procedures Responsible for maintaining assigned area Delivers exceptional customer service through personal contact with customers Receiving Deliveries and management of invoicing/paperwork Checking off stock to invoice Stocking Shelves and Displays Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room Strong culture of safety at all times including…

Click here to view more detail / apply for CUSTOMER SERVICE ASSISTANTS

SCHOOL AGE CUSTOMER ASSISTANTS Tamworth NSW 2340 POSITION OVERVIEWWe always encourage school aged children to apply because starting work is a great opportunity for children to develop new skills and learn responsibility while making their own money for the first time. Skills learned along the way include Active listening, Problem solving, Team work, Time management, and Communication.  Award Wages Opportunity to learn and develop new skills We are always looking for a bright, bubbly and helpful SCHOOL AGED ASSISTANT for our Store.ABOUT THE ROLE....The Ten Tops assistant`s main responsibility is to ensure their section/store is adequality stocked & well merchandised to maximise sales. The presentation of their given sections (pulling forward). Crushing of cardboard & Excellent customer service at all times including possible operation of register if required. In a small team you will need to be skilled across all areas.      Responsibilities include: Strong culture of safety at all times including the correct use…

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Posted: 20/03/2024 Closing Date: 16/04/2024 Job Type: Permanent - Full Time Location: Rockingham WA 6168 Job Category: Operations Solargain is a dynamic and professional organisation specialising in the suplly and installation of solar PV, energy storage systems and solar hot water systems. We are a leading national company helping Australians to clean and renewable life. Job Description Based in Rockingham, we are looking for an A grade Electrician to join our team with full training to be provided.  If you enjoy having you work day planned for you while working autonomously and being supported by strong team of highly experienced support staff then this position is for you.  Responsibilities of the Electrician: Installation/service of solar PV systems for residential and commercial projects. Upgrading pre-existing solar PV systems. Audits on solar PV systems and compliance analysis. Fault finding/diagnosis of solar PV system issues and problem solving. Maintenance of solar PV systems and completing maintenance reports. Complete…

Click here to view more detail / apply for Service Technician - WA Rockingham

Field Service Technician Primary Location:  Bayswater, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Introduction: Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world. We are seeking a Field Service Technician to join our Field Service team. Focusing on OEM Grinding Mills you will be responsible in playing a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with…

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At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role

We are looking for an excellent communicator who is passionate about getting a timely resolution. No previous experience in operations is necessary, as we'll train you on the job. This is not your typical Customer Service role, where you never speak to the customer again. Instead, you'll be responsible for establishing long lasting relationships, by building rapport and connections with both our shippers and carriers, obtaining necessary documents and resolving any issues that arise. If you're looking for more than 'just a job' and want this to be the start of your career, this is a great opportunity for you.

What You'll Do

• Develop and manage relationships with existing customers
• Support the operations team at Ofload in the daily business
• Handling inbound queries via phone, email and facebook
• Engage with our customers directly and regularly, conducting all outbound calls
• Listening to customers to understand their needs and provide assistance to help resolve any issues
• Drive outbound operational queries by contacting carriers for essential documents or shipment updates
• Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
• Record and modify customer information on our database
• Taking ownership of data entry for quotes collected by the teams
• Manage and update the platform to indicate shipment status
• Keep accurate records and document customer service actions and discussions

What You'll Bring

• High School Graduate or above
• Highly organised, self-motivated with excellent attention to detail
• Customer service experience preferred
• Willingness to learn and get into the weeds of the business is critical
• Experience with Salesforce is a bonus!
• Proficient at using data software including MS Excel
• Exceptional communication skills and fluent English capabilities
• Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
• Scrappy - willing to dive in, hands-on and do what’s needed
• Permitted to work in Australia permanently with no restriction on hours (required)

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQA+.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

YOUR OPPORTUNITYDue to exciting growth in the business, we are looking for multiple enthusiastic Customer Care Consultants to join our customer service team based in Canning Vale WA to provide an exceptional level of service to our growing customer base.Your key responsibilities include, but not limited to:Assist customers via telephone, email and in person by recommending the best product or services to match their needsInform customers of new product range and services where applicableUnderstanding customer’s sales history and proactively identifying requirementsEnsure customer requests are actioned in a timely manner within allocated timeframesTake ownership in continuing and cultivating all customer interactionsTo be successful, you will have:Outstanding customer service skills and the ability to work unsupervised in a small teamClear verbal and written communication skills are necessaryForward thinker who can think outside the boxApplicants with an advanced understanding of Microsoft or Cloud based CRM programsIndustry knowledge or experience in a high-volume call centre environment preferred but not essentialCULTURE & BENEFITSA career…

Click here to view more detail / apply for Customer Care Consultant - Canning Vale, WA