About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Sydney. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool using this job ad and and we will reach out down the track when a suitable role becomes available

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Join one of the biggest and still family-owned forklift brands in the world as a Forklift Mechanic/Service Technician at Crown Equipment. As part of our team, you will play a significant role in the company's growth and overall success by delivering quality service to our customers. You will be responsible for performing scheduled maintenance, safety checks, and repairs on material handling equipment.

 What you will do:

• Servicing and repair of material handling equipment in a dedicated territory and customer base – Help Crown build positive customer experiences
• Latest field-based mobile technology to assist you to manage your daily work schedule
• Inventory input on your Company allocated service van & customer sites - Deliver a professional level of service
• Gain experience in dealing with Australia’s top tiered customer base
• Join the leading forklift service business in Australia – Yes, that’s right, we are the largest forklift service provider in Australia.
• Initial 8 Week onboarding and industry leading training program  
• Perform routine maintenance & complete service work – Reactive & Planned 
• Accurately maintain important service records of work performed by you.

Are you looking for a progressive career change from another industry and want to learn new skills that have potential to earn competitive hourly rates with incentives and excellent potential for overtime? Then this is the role for you.

• Prior experience as a forklift mechanic or service technician will be highly regarded but not essential
• Ability to perform scheduled maintenance, safety checks, and repairs
• Demonstrated mechanical aptitude
• Excellent problem-solving skills
• Strong attention to detail
• Ability to work independently and as part of a team
• Good communication and customer service skills

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

About the Role:

As a Customer Service Manager, you are the trusted adviser to our customers and ensure customer satisfaction. You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support.

You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle.

Key Responsibilities:

• Primary Contact for the customer including point of escalation
• Understand the customer business, goals and challenges in order to guide resolution and provide quality support and services
• Ensure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction and process efficiency within service delivery
• Monitoring progress and availability service and support team, helping determine priorities, managing challenging customer situations
• Mange proactive delivery of service plan and reactive support requests
• Drives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting and invoicing
• Protect and grow engagement scope, identify cross and upsell opportunities

• Strong experience in support processes, compliance and project management, especially in supporting production environments
• Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
• Strong experience in SAP Banking environment including Cloud Delivery Models would be an advantage
• Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
• Experience planning and coordinating technology resources balanced against operational needs
• Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment

Skills:

• Thought Leadership: ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspective
• Innovative Thinker: ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues
• Good communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
• Industry Knowledge: expertise knowledge in business processes, ideally in financial services
• Team player: ability to build strong relationship with follow team members.

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of a competitive compensation package and progression opportunities based on merit.

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Who we’re looking for:

In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks.

You will be responsible for answering incoming calls from across the business and will triage and resolve basic IT tickets submitted through the company’s service desk portal.

Customer satisfaction will be your top priority! You will report to the Technical Support Team Leader and join an energetic team of Service Desk Analysts/Technical Support Engineers.

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What you’ll be doing:

• Answer calls to the internal Technical Support phone line.
• Troubleshoot and resolve level 1 IT issues.
• Escalate tickets to the level 2/3 IT support staff when required.
• Triage tickets submitted to through the company’s Jira Service Desk portal.
• Windows and Mac desktop support.
• Provision new hardware.
• Imaging of laptops
• Software installations.
• Monitor servers and core applications.
• Work on a rotating roster between 7am and 7pm.
• Occasional after hours or weekend work may be requested.

• Qualification in IT is preferred.
• Minimum experience in Technical Support.
• Active Directory
• Office 365
• Microsoft Exchange
• Windows 10 and Mac OS
• Windows Server
• Basic network skills
• Customer Service

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member

Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis.

Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.

In this role, you will be required to:

• Conduct outbound calls to existing customers and exceptional customer service
• Sell consultatively and make recommendations to prospects and customers of various solutions the company offers
• Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
• Develop a database of qualified leads through referrals, telephone conversations and networking
• Effective management and resolution of all customer enquiries in a timely manner
• Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
• Create quality sales leads for the field based sales team
• Liaise with other departments to ensure customer enquiries are resolved in a timely manner
• 1st contact resolution
• Processing enquiries efficiently and pro-actively resolving client issues
• Make outgoing calls to our existing client database to promote our products and services

To be successful, you will need to have the following:

• Prior experience in Sales, Account Management and Customer Service role.
• Highly developed negotiation skills to ensure contractual obligations are met
• Previous working experience in a similar role will be highly regarded
• 2 years excellent customer service/telesales skills
• Demonstrated skills in B2B sales development
• Highly effective time management skills
• Intermediate computer and system skills
• Complaint handling experience
• Ability to work under pressure, multi-task and work autonomously
• Meeting Deadlines and KPIs' on a daily/monthly basis
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

About Us -

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business – we employ some 36,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you are seeking a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Dubbo area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

"As an Initial Hygiene Technician, you feel like your own boss."

Stephen Kroger

Initial Hygiene Technician

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician