Description:
Manages customer service operations in a medical practice, ensuring excellent patient care, efficient processes, and strong patient relationships.

Roles & Duties:
• Create and update patient service policies, ensuring compliance with healthcare regulations and confidentiality standards.
• Oversee patient flow, appointment scheduling, and administrative processes to enhance efficiency and reduce waiting times.
• Recruit, train, and mentor staff to deliver high-quality patient interactions while fostering a supportive and positive work environment.
• Plan and manage after-care services, including follow-ups, test results, and referrals, to maximize patient satisfaction.
• Act as a communication bridge between patients, clinical teams, and administrative staff, addressing concerns with empathy and professionalism.
• Supervise call center operations, ensuring timely and accurate responses to patient inquiries while improving service metrics.
• Collect patient feedback, analyze service quality, and implement strategies for continuous improvement.

Skills & Qualifications:
• Proven experience as a Customer Service Manager, ideally within healthcare or a similar industry.
• Strong leadership and team management skills.
• Excellent written and verbal communication abilities.
• Exceptional conflict resolution skills and the ability to handle stressful situations calmly and professionally.
• High attention to detail with the ability to manage multiple tasks efficiently.
• Strong problem-solving and critical thinking skills.
• A genuine commitment to delivering exceptional patient care and service.

Education & Experience:
• Minimum of 3 years’ experience in customer service or management roles.
• A relevant qualification in Business Administration, Management, or a related field is highly desirable.

What We Offer:
• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A chance to make a meaningful impact in patients' lives through excellent service

Employment Type Permanent
Closing Date 13 Dec :59pm
Job Title Telstra Retail: Full Time Customer Service & Sales Consultant LIVERPOOL WESTFIELD
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Liverpool Westfield store is hiring a Retail Consultant to join the team on a Full Time basis. Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem ... Click here to view more detail / apply for Telstra Retail: Full Time Customer Service & Sales Consultant LIVERPOOL WESTFIELD

Team Leader ? IT Service Operations and Security
Permanent, Full Time - 35 hours, 5 days per week
Competitive salary
Are you a strong people leader with hands on IT experience operating at a large scale?
ABOUT US
Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. Working with Liverpool City Council offers a wealth of professional opportunities. Liverpool is a diverse and innovative Council located at the gateway to the upcoming Western Sydney Airport. Liverpool is fast becoming Sydney?s third CBD and is going through rapid change and growth, with nearly 100 new residents arriving every week.  If great community outcomes are to be realised, Liverpool requires the best minds to realise this opportunity.
ABOUT THE ROLE
This is an opportunity to build something from the ground up. The Team Leader (Coordinator) IT Service Operations & Security coordinates and
... Click here to view more detail / apply for Lead/Coordinator IT Service Operations and Security

Who we are
Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. With a strong focus on our three core values, Drive, Trust & Simplicity, we are committed to creating a diverse and inclusive workforce and encourage all suitably qualified applicants to apply. 
We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centres, and with about 30,000 employees, we?ve a strategic footprint that allows us to service emerging markets and communities across the globe with ease. Our business model is diversified by portfolio and geographical area. Today we drive the energy transition and worldwide digitalization.  
About the role ... Click here to view more detail / apply for Australia Customer Care Coordinator

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Who we are
Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. With a strong focus on our three core values, Drive, Trust & Simplicity, we are committed to creating a diverse and inclusive workforce and encourage all suitably qualified applicants to apply. 
We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centres, and with about 30,000 employees, we?ve a strategic footprint that allows us to service emerging markets and communities across the globe with ease. Our business model is diversified by portfolio and geographical area. Today we drive the energy transition and worldwide digitalization.  
About the role ... Click here to view more detail / apply for Australia Customer Care Coordinator

What You'll Bring       

Automotive/Motor Mechanic Tradesperson Certificate (NSW Fair Trading)
Valid Australian Driver?s License (minimum full license C class)  
Experience in mechanical repair with an understanding of motor vehicles and the motor vehicle industry  
Knowledge of work, health and safety practices and successfully apply these skills to motor vehicle repair/servicing and customer service  
Ability to utilise mechanical and electrical automotive expertise to assess the appropriate action to keep our members moving in the safest way  
Strong communication and customer focus with proven ability to work with a range of diverse communities  
Team player attitude driven to maintain a positive and strong work ethic to support others   
Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers      
Motivated self-starter ? driven to self-develop & keep updated with new technical skills and industry
... Click here to view more detail / apply for NRMA Roadside Service Provider

Assistant Store Manager rebel Liverpool Sport is calling! We are a passionate team looking for a strong leader to work with the management team to continue to drive our success. Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved. About you You are an experienced retail people leader who is confident setting goals and targets with your team and managing their success on a regular basis You have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team to deliver the same You have the ability to resolve complaints and queries in a…

Click here to view more detail / apply for Customer Service Manager rebel Liverpool

CUSTOMER SERVICE OFFICERAdvance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is perfect for youWork with a team of dedicated and friendly colleagues WOW Recruitment is seeking an Experienced Customer Service Officer for our client, an Australian owned and operated company specialising in hearing aids. This organization is dedicated to offering solutions and services that help transform the lives of people with hearing loss. ABOUT THE ROLE  You will play a key role in managing the customers' experience and ensuring optimal outcomes for those with hearing loss.You'll be responsible for the efficient operation of the hearing clinic, including calendar management of clinicians in your area and day-to-day file management.You'll have the opportunity to learn and efficiently use a range of software and applications to provide the best possible service…

Click here to view more detail / apply for Customer Services Officer