• Love getting out on the road and delivering fantastic customer service?
• Do you enjoy giving great customer service?
• Do you have great attention to detail?

We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time, permanent basis, servicing the North West Coast.

As a Hygiene Service Technician, you will be responsible for washroom hygiene services, including providing and maintaining products and cleaning services.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including a fuel car and a mobile phone
• Employee cash incentive programs and bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

What we do need from you is:

• Current and valid Australian driver's license
• Eligible to work full-time in Australia
• Cleaning or related industry experience
• Excellent customer service skills to manage, maintain, and build upon client relationships
• Communicate to internal stakeholders and clients both orally and in writing
• Physically fit and the ability to work autonomously and drive long distances
• High attention to detail to maintain high standards and achieve set targets
• An ability to consistently work within both our client's and Initial safety parameters
• Confident using a mobile phone service app/tablet

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police check.

If you value autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, APPLY NOW!

About us:

We are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

Rentokil Initial’s commitment to protecting people and enhancing lives, is the promise we make to our customers and to our colleagues every day. We protect people from the dangers of pest-borne disease, the risks of poor hygiene or from injury in the workplace. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.

In Australia, we operate under the brands Rentokil, Initial Hygiene and Ambius. Our parent company, Rentokil Initial plc, is one of the largest business services companies in the world and employs over 57,000 colleagues across more than 80 countries.

Job description

A fantastic opportunity has arisen to join one of Australias leading technology providers in a full time 12-month assignment, commencing as soon as possible! We are looking to fill a number of positions with applicants who are skilled in customer service, highly organised, efficient and able to work with multiple systems at once.   About the role:  This role is responsible for actioning and managing requests to execute to field technicians for optimisation and best practices. You will be working as part of a team and using multiple systems in order to provide exceptional customer service to existing customers. You will be liaising with field technicians on the ground and scheduling their workflow and working closely with clients. Workflow schedules will be prioritized, and decisions made in order to mitigate risk. There is a requirement to reach targets and the opportunity to improve the overall customer experience.

... Click here to view more detail / apply for Customer Service Coordinator

Flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
Exceptional customer service skills and/or experience 
Enthusiastic and driven individual who strives to exceed targets? 
Excellent verbal and written communication skills 
Strong attention to detail with a good work ethic 
Experience in vehicle detailing or cleaning (preferred but not essential)    
Current unrestricted Provisional or Full Driver?s Licence 
Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 
At SIXT Australia, we offer more than just discounts ? though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:  

$27.66 per hour (Award rate) shift loadings generous monthly incentives $$  
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning
... Click here to view more detail / apply for Customer Experience Agent/Vehicle Detailer

Communications Officer (003930) (003934) (003932) (003933) - Tasmania Fire Service (FireComm)


Department of Police, Fire and Emergency Management
TFS - State Operations
FireComm


Applications must be submitted by Monday 17 June, 2024 11:55 PM

Position details



Applications close:
Monday 17 June, 2024 11:55 PM AEST



Award/Classification:

Tasmania Firefighting Industrial Agreement 2022 - Communications Officer 1-4



Salary:

$69,219.00 to $91,199.00 per annum



Employment type:
Fixed-term, shift work



Region:
Statewide



Location:

Hobart, Launceston, or Burnie



Job description:

As a member of a team, monitor and operate emergency dispatch systems to provide a highly efficient communications centre for the Tasmania Fire Service (TFS).






Positions Available
003930

... Click here to view more detail / apply for Communications Officer (003930) (003934) (003932) (003933) ? Tasmania Fire Service (FireComm)

The opportunity
In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecoms Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the core problem and provide tailored and fair outcomes that promote brand advocacy will set you up for success in this position. 
Please be advised if you are successful in the interview process the start date for this position is the 26th June 2024.
Responsibilities

Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory
... Click here to view more detail / apply for Customer Resolution Advisor

Employment Type Permanent


Closing Date 23 June 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you?re at the top of your ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

Employment Type Permanent


Closing Date 23 June 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you?re at the top of your ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

21st May, 2024
Motion have a rich heritage dating back to 1919 with the establishment of Wilson Bros in Dunedin. Since then, the group has grown from strength to strength delivering quality engineering products and services essential to New Zealands industry through strategically located service centres and logistics networks. Bay Engineers Supplies Mount Maunganui, is a division of Motion! Supplying; industrial consumables, bearings & power transmission, hose & fittings, safety PPE etc. The purpose of this role, is to create a positive experience for customers, while actively promoting company products. Key activities include: 

Develop and maintain collaborative relationships with key customers and ensure all customer-centre operations are processed in a timely manner i.e. phone enquires, emails, quotes, sales orders, web orders.
Procure customers requirements daily as necessary and ensure all costs are recovered (e.g. freight).
Respond to and manage (if appropriate) any customer inquiries

... Click here to view more detail / apply for Customer Service Representative ? Bays Engineers Supplies ? Mount Maunganui

Customer Service Specialist
Apply now Job no: 561047 Work type: Full Time Location: Kingston Categories: Sales


Full Time Position  Guaranteed base earnings attractive commission  Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Kingston Clearance Centre  Electrical Team is seeking a passionate, customer service focused Salesperson to join them in delivering Great Service, Always! to their customers.
As a Salesperson, you will have an understanding of life at home solutions and a desire to find the best outcome for our customers.
To be successful you must:   Have a passion for retail   Be highly motivated and results driven person with outstanding customer service and

... Click here to view more detail / apply for Customer Service Specialist

Two of Australias leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.
The opportunity
In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecoms Policy and Procedure guidelines. Your ability ... Click here to view more detail / apply for Customer Resolution Advisor

Receive 2 x free prescription eyewear per calendar year to keep you on trend!
Oscar Wylee is a leading optometry company with 130 stores located in Australia, New Zealand and Canada, employing 1000 worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. 
We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.
About the role
Join us as an Optical Assistant, and embark on a rewarding career journey. You'll receive comprehensive training, and our dedicated team will be right beside you, offering support every step of the way.

Smash Sales Goals : Actively engage with customers
... Click here to view more detail / apply for Customer Service and Optical Assistant

Field Service Diesel Mechanic Apply now Job no: 492405 Work type: Full time Permanent Location: Launceston Categories: Workshops Founded in Tasmania in 1944, Hazell Bros is a diverse, family-owned and operated business. Our purpose is to be the supplier of choice by working collaboratively in applying world class knowledge and experience to deliver the best products and services, while creating value for our customers and communities.  Operating across the construction, resources, industrial markets, asset management and transport sectors, Hazell Bros has a growing footprint, working in Tasmania, South Australia and Queensland. Hazell Bros employs over 750 people and has a strong reputation for reliability and quality, achieved through the skill and dedication of our people.  What sets us apart is our commitment to our team. At Hazell Bros, we value our people, recognizing that they are the driving force behind our success, offering excellent opportunities for career progression and personal development. We understand the importance…

Click here to view more detail / apply for Field Service Diesel Mechanic

Service Delivery Coordinator (002371) Department of Premier and Cabinet Corporate and Government Services Service Tasmania Applications must be submitted by Sunday 14 April, 2024 11:55 PM Position details Applications close: Sunday 14 April, 2024 11:55 PM AEST Award/Classification: Tasmanian State Service Award - General Stream Band 6 Salary: $105,921.00 to $119,801.00 per annum Employment type: Permanent, full-time Region: South Location: Hobart Job description: The Service Delivery Coordinator coordinates the delivery of services to the Tasmanian Community within multiple service centres on behalf of government agencies; and significantly contributes to the development and implementation of service delivery policies and practices to meet the strategic and business outcomes of the organisation. Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI , and all genders. We recognise the value, unique skills…

Click here to view more detail / apply for Service Delivery Coordinator (002371)

Are you an experienced Irrigation Technician or a Plumber, Machinist, Boilermaker, Mechanic, Auto Electrician or Diesel Mechanic looking for a change? If so, join the successful team at Water Dynamics in Longford and enjoy the benefits of working with an industry leader with a network of branches across Australia. About Us Water Dynamics is a leading specialist provider of water irrigation systems. With a network of strategically located branches across Australia, Water Dynamics services the Agricultural, Government, Industrial and Residential markets. We engage in significant project work which includes the design and installation of water management systems, supply of products to both retail and wholesale customers, along with maintenance, service and repair and support services. About the Opportunity Due to consistent growth across our business, we are currently seeking a Field Service Technician. As an Irrigation Service Technician, your days will vary. On any one day you could be welding poly pipelines, building a pump set,…

Click here to view more detail / apply for Irrigation Service Technician

Receive 2 x free prescription eyewear per calendar year to keep you on trend! Oscar Wylee is a leading optometry company with 130 stores located in Australia, New Zealand and Canada, employing 1000 worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.About the roleWe have a great blended fashion retail and healthcare experience to offer involving:Providing eye care and eyewear styling advice to patients and prospective clientele.Dispensing lenses and frames per prescriptions provided by our Optometrists.Build meaningful relationships with our clientele that gives them a reason to visit us again.Assist with opening and closing procedures.About the person1 years experience in optical,…

Click here to view more detail / apply for Customer Service and Optical Assistant

Based in Hobart Full Time opportunity Excellent employee benefits on offer! There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular. Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses. We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country. Opportunities with us are for the taking! Key Responsibilities Be the first and key point of contact for our customers; Create and maintain excellent customer relationships; Process customer orders and/or enquires; Perform…

Click here to view more detail / apply for Customer Service Representative

At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services…

Click here to view more detail / apply for Customer Service Team Member

Customer Support Specialist
At Procreate we're dedicated to making exceptional creative tools by combining beautiful user experiences with high performance engineering. Used by millions around the globe, Procreate is committed to placing more power in the hands of creatives.

We're looking for a Customer Support Specialist to join our Product team in Hobart, Tasmania. The person that fills this role will help us serve our large and growing user base by fielding support requests and general enquiries. You'll need to be an excellent communicator with the ability to understand people and a solution oriented mind set. There is an opportunity with this role to work on a flexible basis and distribute a full-time work load across both weekdays and weekends. Flexibility in schedules can be negotiated with the Head of Product Care.

Who we are.
One of the driving factors behind Procreate’s success is our close-knit teamwork. We believe the key to invention is the open flow of ideas and collaboration — revelling in the creative process and taking the time to hone our craft. Together we’re dedicated to building creative software that is powerful, accessible, and intuitive. We’re not afraid to rethink, iterate and persist until we genuinely believe in our work.

At Procreate we’re a rare breed of driven people from all over the world. Each of us brings something special to the table, through our unique backgrounds and experience. Every day we inspire each other to continue our relentless pursuit, passion, and hunger to produce the highest quality work, while remaining humble in our achievements.

Co-founded by James and Alanna Cuda in 2011, Procreate has remained independent and self-funded for over 10 years. Since its launch, Procreate has been loved by millions around the world, received two coveted Apple Design Awards, and been the best-selling app on iPad for the past six years running. In 2018, Procreate Pocket also received an iPhone app of the year award. In 2023, an all new animation app Procreate Dreams was released.

The role
This role sits within the Product team and reports directly to the Head of Product Care, Aimee Sorell. You'll work directly with other Customer Support Specialists, Product Quality Specialists, Engineers, Designers and of course, with Procreate users globally.

The Product Care team supports and interacts with millions of users around the world. We strive to provide personalised support to every user enquiry or support request. Your desire to help people and understanding of Procreate and its features and functions will be crucial to your success in this role.

Role Benefits

We invest in you
Every employee at Procreate receives an individual training budget to help them grow personally and professionally. And because transparency matters, the whole company is included in the coming year’s plans and strategies at our annual off-site company meet.

Time to reset, recharge and look after yourself
Australia already has some of the most generous annual leave provisions in the world at a mandated 4 weeks per year. We also offer you extended parental leave, an extra 5 Mental Health Days per year, plus an Employee Assistance Program open to you and your family members.

Everything you need to do your best work
We’ll provide you with all the hardware and software you need, including a fully adjustable desk set up for your way of working. But it’s the personalised professional support, and growth and development opportunities we think will really help you fly.

What you'll do
- Answering App Store reviews
- Responding to support queries
- Working closely with Product Quality Specialists
-Learning the intricacies of new and existing software
- Delivering customer support in our supported languages; English, Korean, Japanese, Russian or Spanish

Skills
- Interest and ability in video editing/creation
- Analytical in approach and solution oriented
- Familiarity with Apple hardware and software
- Collaborative and enjoys working as part of a team
- Genuine passion for and experience in customer service
- Strong command in one of our supported languages; English, Korean, Japanese, Russian or Spanish

In 1-3 months, you will...
- Familiarise yourself with our team structure and workflows
- Complete the Procreate onboarding process and get to know your colleagues
- Build an understanding of our customer support practices, processes and frameworks
- Begin to develop relationships with key stakeholders, team leaders and members of the executive team

In 3-6 months, you will...
- Provide general customer support through emails
- Have an in-depth understanding of procreate products
- Establish relationships with inter-departmental key stakeholders and team members

In 6-12 months, you will...
- Become an integral and contributing part of the Product Care Team
- Become familiar with customer support standard queries and responses

We want to hear from you
Our recruitment process is made to provide you with opportunities for you to show us what you're capable of, instead of assessing you solely on your CV. We’d love to hear about how you see yourself contributing to Procreate in this role.

Please note, we do not operate remote or hybrid models. We're looking for full-time and on-site employees for our Hobart office.

Apply now at the link below
https://jobs.lever.co/savage-interactive/e26b914b-1e6c-4ba0-b950-06942619e34a/apply

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.The opportunityIn this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecom’s Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the…

Click here to view more detail / apply for Customer Resolution Advisor

Unit: City WelcomeDivision: Connected CityLocation: Council Centre - Customer Service AreaEmployment status: Two Positions are available (A Temporary Full-time position and a Part-Time position (0.8 FTE) for up to 12 months. Classification: Municipal Officer Level 1Agreement: Hobart City Council Enterprise Agreement 2021Salary range: $58,613 per annum 12.5% superannuation for temporary full-time position                                                                                                                      $58,613 pro rata 12.5% superannuation for temporary part-time position Multiple positions are available. Highly valued community role. Work for an organisation that values and supports its employees. About the role This role works as the first point of contact between the general public and the Council,…

Click here to view more detail / apply for Customer Service Officer (4200.01)

Field Service Forklift Technician Strong Financially Stable Company Highly Autonomous Role A culture that's designed to help you grow. About TMHA: Toyota Material Handling Australia (TMHA) is Australia's number one forklift company and is the exclusive Australian retailer for Toyota Industrial Equipment. We pride ourselves for being a strong, family orientated, financially secure business with a great future and prime focus on the development of our people. About the Role: Toyota Material Handling Australia (TMHA) are currently seeking a Field Service Technician to support our  Launceston branch. In this role you will carry out breakdown / repairs / routine maintenance on all types of material handling equipment. Key Duties & Responsibilities: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs in a timely manner. Maintain professional level of customer service with all TMHA clients and customers. Ability to maintain accurate records of job sheets, timesheets and any other administrative components. Qualifications, Requirements & Skills: Current Driver's licence. Relevant trade qualification (Forklift Mechanic, Automotive Electrician/Light Vehicle Mechanic, Heavy Vehicle, Plant, Diesel Mechanic). Forklift Licence & LPG Certificate would be an advantage but not essential.  Can Demonstrate: Strong work ethic and self-motivation. Well-developed mechanical aptitude. Good time management skills with the ability to work independently. Good oral and written communication skills. Previous experience in a similar role in an associated industry. (desirable) Willingness to participate in training programs to increase your product knowledge and understanding of procedures, safe work practices, statutory responsibilities and licensing requirements. Commitment to maintaining safe work practices.  TMHA…

Click here to view more detail / apply for Field Service Forklift Technician

Permanent - Full time position – Launceston, TAS $32/hour Overtime/Penalty Rates paid for weekends and Public Holidays Who we are When you start to think of waste as a resource, it opens a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies. What we offer Competitive pay rate ($32/hour) plus overtime penalty rates Learning and development opportunities Support from a strong network of other experienced Cleanaway staff Staff benefits program including discounts on private health insurance, employee share program and more Your new role Drive truck to and from customer’s sites Service, maintain and clean parts-washers, parts cleaning sinks, turbo-wash and spray gun machines Completion of service documentation Collect, load, and unload workshop waste eg solvents, rags, oil filters, oil Build and maintain customer relationships Your skills and experience Medium Rigid (MR) truck licence and forklift licence (will consider supporting the right candidate to get their licences) Basic mechanical aptitude and troubleshooting abilities Reasonable physical fitness level Good customer service ethic Good commitment to safety Good verbal and written communication skills Ability to work independently How to apply To Apply please submit your current resume by clicking the APPLY button. Please note; applicants for this role will be subject to pre-employment checks including a medical fitness assessment plus drug and alcohol testing. Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. www.cleanaway.com.au

Click here to view more detail / apply for Service Representative / Driver Operator

Southern Region role overseeing a geographically dispersed operational workforce Reporting to the newly appointed GM Service Delivery Bring a focus on customer, culture and optimisation TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than 430,000 customers - 24 hours a day, 7 days a week, 365 days a year. Employing more than 900 staff, we are a values-driven organisation striving to achieve the vision of “being trusted, respected and making a positive difference in Tasmania”. A unique opportunity exists to join TasWater reporting to the newly appointed General Manager Service Delivery. The Regional Manager, Service Delivery South will oversee the operation and optimisation of water and wastewater operations. Overseeing a large workforce of 150 employees located in the Southern Region, you will ensure Taswater continues to provide outstanding services to customers. Concurrently you will identify opportunities to drive improvements that result in optimised services while ensuring the safety of the TasWater teams and the reliability of services are maintained. You will deliver continuous improvement initiatives within production and treatment operations, while balancing the needs of stakeholders including customers and employees with financial, safety, risk and compliance requirements. To be successful in this role, you will bring experience working with field based workforces in the utilities, resources or similar operational environments. You will bring the ability to build capability, enjoying the rewards of developing a team from a cultural and technical perspective, while bringing an organisational excellence mindset to the team. You are known for your contemporary and strategic approach and ability to drive innovative efficiencies including better systems, process and utilisation of technology. You are adept at establishing credible and collaborative relationships with key stakeholders and you are highly regarded for your focus on people, safety, customer and performance. For a copy of the PD, please download (copy and paste) http://bit.ly/3GMjNhj To apply, please upload your CV. For any questions not outlined in the PD or a confidential discussion, please contact Seamus Scanlon on 0455 118 868 or Kate Rowe on 0412 254 802.

Click here to view more detail / apply for Regional Manager Service Delivery South

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honor our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

As a newly created role, our Customer Success Consultant will report into our Services Team, and support the onboarding of our SME customers and will be responsible for meeting new clients, building rapport and being a brand ambassador for Retinue. You may be required to travel across the Perth Region and wider WA.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong relationships with new clients by understand their needs, challenges, and goals to proactively address their specific business needs
• Onboarding: You will conduct online and face to face onboarding meetings with new Retinue customers, gaining the relevant information to help our Accounting team to best support our clients

• Training: Upskill clients on Xero software, ensuring a smooth transition and successful adoption of the platform
• Advocacy: Be a strong advocate for not only our customers, but our brand within the company. Provide feedback to the business on how we best support our customer
• Travel: You may be required to travel to clients’ worksites daily. You will enjoy the variety and freedom that comes with travelling across Perth and wider WA region.
• Process Improvement: As the founding Customer Success Consultant at Retinue, you will be responsible for helping us set the standard and shape the future of this role for years to come. You will be driven by improvement, how we can be better daily to better suit the needs of our customers and our wider business.

Requirements

• 1+ years within a customer centric, face to face role. Ideally, dealing with SME clients on site
• You will be a people person and thrive off collaborating with customers from varied backgrounds and experiences.
• You will be passionate about problem solving. As a high growth start up, we are continually learning as we go! You will have a continuous improvement mindset with the ability to solve problems along the way.
• Previous experience within Customer Success, Account Management or Sales highly regarded.
• As a non-selling role, this role may suit someone who enjoys the customer aspect of face to face selling but is no longer driven by business development

 

Benefits

• $80k + super salary (depending on relevant experience)
• Full training provided! No experience required in the finance space, although advantageous. We will provide you with all the tools you need to succeed in this role
• Be our first Customer Success Consultant in Tasmania! Help us shape & build the team, processes etc from the ground up
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

Our Commitment

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

Apply now to join our team and contribute to the success of Australian small business!

Holiday Notice: Christmas Closure - December 23rd to January 2nd

We want to inform all prospective candidates that our office will be closed for the Christmas holiday from December 23rd to January 2nd. During this time, our team will be taking a break to celebrate the festive season.

Application Advisory: While our team is away, we encourage early applications for any open positions to assist us in expediting the interview process. Early submissions will be appreciated, and our hiring team will make an effort to review applications during the holiday period.

Interview Process: Please note that our interview process will officially commence in the new year. While we value early applications, candidates can expect interview invitations and further communication starting early January.

We appreciate your understanding and look forward to reviewing your applications. Wishing you a joyful holiday season!