Customer Engagement Advisor


Maximise your customer service experience with an internationally renowned Visual Communications Supplier in Perth
Annual salary of $60K Super
Incredible mentorship and training provided on-site to ensure you succeed
 
WOW Recruitment is looking for Customer Service Representatives in to join an internationally renowned Visual Communications Supplier business with a presence in 20 countries. This role offers the opportunity to build on your customer service career.
 
ABOUT THE ROLE



Reporting to the Customer Engagement Manager you will ensure timely and professional execution of all customer service duties
Process customer orders over the phone, in person and face to face
Assist and resolve customer enquiries regarding deliveries and logistical enquiries
Liaison with warehouse, freight carriers, express couriers, etc.

ABOUT YOU



You have prior experience in a call centre, administration or similar environment 
You have excellent communication skills (written and verbal)
Team player with ability to
... Click here to view more detail / apply for Customer Engagement Advisor

The Role


The Role
 
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
 
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.
 
As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
 
Our Opportunity:
 
We recognise the unique skills of specialist Appliance Service Technician ? and we are looking for a high calibre technician to join our Sydney team.
 
If you are sustainably minded, we want you to use your knowledge to fix our appliances and/or air-conditioners quickly with ... Click here to view more detail / apply for Customer Experience Technician

About Us
Kelly Partners Group (ASX:KPG) is one of Australias most progressive and fast growing financial services groups across accounting, wealth, finance and investing. Established in 2006 and growing at over 30% per annum, we are a certified Great Place to Work 4 years running, listed as one of the Best Workplaces for Women in Australia in 2023, winner of the Australian Business Awards for Employer of Choice 2022 and a B Corp company who operate with one clear mission: 'to help our people, Private Business Owners and the communities we work in be better off. 

Why join us at Kelly Partners?
In addition to working in an organisation that is committed to offering the best services and opportunities to both our clients and our team, you will also have access to the following benefits:

Real and attainable career progression
In depth
... Click here to view more detail / apply for Client Service Associate

Coordinator, Ongoing role. Flexible hybrid working model including work from home and across our NSW offices.
An exciting opportunity has arisen for a Coordinator to join the Fines & Debt team within Revenue NSW!
The Fines & Debt division of Revenue NSW supports the administration of the end to-end fines process on behalf of over 250 issuing authorities such as Police, Transport, Courts, and Councils as well as manages the collection of debts for other agencies across local and state government.
What we do:
Customer Channels is part of our Operations pillar within Fines & Debt and is responsible for managing customer contacts across all systems and channel types and for all streams of work including fines and our whole of government debt collection activity. We are a high volume contact centre environment and provide support to our teams and customers across a 7am ... Click here to view more detail / apply for Coordinator, Customer Channels

Join a team recognized for leadership, innovation and diversity
THE FUTURE IS WHAT WE MAKE IT.
Lead Advanced Field Service Technician
Location ? Sydney (NSW)
At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future, and our global opportunities are endless for you to grow and get recognised for your passion to perform.
Join Us and Make an Impact.
As Lead Advanced Field Service Technician , ... Click here to view more detail / apply for Lead Advanced Field Service Technician

Service Person Driver - Permanent 
Bexley
 

Largest family-owned equipment hire company in ANZ great employee benefits
Access to ANZ biggest tool shed, benefit programs and long-term service rewards.
Continuous Learning: Benefit from ongoing training for constant skill development and growth.
  Diverse Opportunities: Explore various roles, from Serviceperson/Driver to Maintenance Controller and beyond.
Training & career development-build your career with us - no experience needed
$76,915 salary package  ($69,293 base salary Super) profit share weekend allowance

Our mission is to be the best hire company in the world. We don?t want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.
And with over 90% of ... Click here to view more detail / apply for Service Person Driver

Senior Advisor Customer Insights Policy & Delivery Branch Fair Trading NSW, Department of Customer Service
This role is for a driven and passionate person wanting to work within a customer centric government organisation.
If you have an interest in customer research and analytics, particularly in uncovering community behaviour, uncovering insights and contributing to evidence-based decision-making, please come and join us to help us achieve our goal of assisting to improve people?s lives and help businesses in NSW.
Details are as follows:
Salary:  Clerk Grade 9/10 - The package includes base salary $ 120,859 - $ 133,183, plus employer's contribution to superannuation and annual leave loading Duration:  Full time Ongoing Location:  Hybrid opportunity, located in Sydney CBD and other locations as required (will generally be expected to attend the office once a week as a minimum, which is subject to change based on team needs ... Click here to view more detail / apply for Senior Advisor Customer Insights

Media Account Service Roles. Trading under Publicis Media Australia
Location: Sydney or Melbourne or Brisbane

Senior Account Executive (Also known as Senior Planning Executive, Senior Client Executive)
The purpose of the Senior Planning Executive role is to autonomously plan and implement client campaigns -they are ultimately responsible for the delivery of all client activity. They will help lead the delivery of communication plans and management of digital campaigns from buying and implementation through to reporting and the delivery of holistic campaign learnings. The Senior Planning Executive is to work in collaboration with the wider team to deliver integrated and creative plans that considers all vehicles (display, SEM, SEO, Social) and mainstream media at every possible opportunity. The Senior Planning Executive ensures attention to detail in all facets of their work and will take responsibility for any errors that occur. Experience required: Minimum 3-4 years’ experience understanding and working knowledge of Australian Media Landscape and digital marketing advertising. Preferably a University degree or higher education qualifications. Expert understanding and working knowledge of Australian medialandscape. Expert across the following Office platforms: Word, PowerPoint and Excel. Have an understanding and experience using the following tools: eTAM, BMD, Roy Morgan, EMMA, eRAM, Nielsen Digital / Answers, Sizmek and/or DCM, MOVE, AQX Fusion
Salary:$75 –90k package

Account Manager (Also known as Client Manager, Planning Manager, Associate Account Manager, Associate Client Manager, Associate Planning Manager)
The purpose of the Account Manager role is to create media strategy and implementation recommendations across all media for clients and oversee the delivery of all campaigns. This role requires skills in creativity, media planning, media marketplace, tools and market dynamics. The Account Manager is also responsible for directly managing any Co-ordinators and Planning Executives within the client team and supporting the senior client leads in managing the client relationship through regular communication, presentations, WIP’s, and financial process. Experience Required: 3-4 years’ industry experience. Expert across the following Office platforms: Word, PowerPoint and Excel. Possess sound financial management skills. Strong media understanding including an understanding and experience in using the full suite of media planning and measurement tools.
Salary: $80k-$100k package

Associate Account Director (Also known as Associate Client Director, Associate Planning Director, Senior Account Manager, Senior Planning Manager, Senior Client Manager)
This role is focused around communications planning, account service and leading a team of direct and indirect reports. For this role, we require someone who is comfortable in establishing and owning senior level client relationships and helping drive the client forward in regards to their media/marketing plans. This role also offers you the opportunity to test and learn new things allowing you to be at the forefront of new learning. The purpose of the Associate Account Director is to ensure that client service is of an exceptionally high standard. The Associate Account Director works closely with the Account Director and/or Business Director and/or Group Business Director to ensure that the product delivered to clients is best in class and in line with the agency’s values. Experience required: 4-5 years industry experience, people management skills, strong written and verbal communication skills , client Leadership ,excellent presentation skills, sound business acumen ,strong understanding of media channels, understanding of media systems.
Salary: $90k-$110k package

Account Director (Also known as Client Director, Planning Director)
The purpose of the Account Director is to lead the development of media strategy and communication plans across their client portfolio. They are ultimately responsible for their teams work & output. They must ensure attention to detail in all facets of their teams work and take responsibility for any errors that occur. It is expected that they will participate in, embrace and lead training forums for their team and where applicable the common good of the agency. The Account Director is also responsible for developing long-term, mutually beneficial relationships with all clients - they should look to own the Marketing Manager level client relationship, and in some instances at the Marketing Director level. Account Directors will be called on to assist or lead New Business opportunities
Salary: $100k - $130k package

Business Director (Also known as Client Partner)
This role is focused on driving client business relationship and deliver best in class business and communications solutions for clients. The Business Director role includes: ultimate responsibility in overseeing and managing accounts, manage client expectations, anticipate client needs, resolve issues, identify client business requirements and work with team and cross functional teams to deliver the right solutions. Proactively source and present media / group solutions to help grow your client’s business
Experience Required: 8-10 years industry experience at the minimum, people management skills, strong written and verbal communication skills , client leadership ,excellent presentation skills, sound business acumen, strong understanding of media channels understanding of media systems.
Salary – over threshold so no need to advertise

Group Business Director (Also known as Client Partner)
Purpose of the role is to inspire and manage the client team and specialists to deliver world class work, service and partnerships. Deliver services and products that drives marketing led growth for our clients. Develop trusted and positive senior client relationships e.g. CMO, Marketing Director and ensure the agency team is acting as a true marketing partner. Develop internal and external client action plans that: Drives you and your team to deliver against client needs in a style which makes your client consider you their most valued business partner. Identify opportunities to deliver marketing led growth via our diversified service. Custodian of the whole client contract, scope of work and have a plan in place to safeguard any upcoming renewals/negotiations (with General Manager/Managing Director). Experience Required: 12-15 years industry experience, people management skills, strong written and verbal communication skills , client leadership, excellent presentation skills, sound business acumen, strong understanding of media channels, understanding of media systems.

All of the above roles require a relevant tertiary qualification or a minimum of 5 years of relevant experience in lieu of qualification.

About Us Bengalla Mining Company is a joint venture with a strong track record of achievement. Our focus is on maintaining strong safety, productivity, and profitable results. We have a collaborative team culture and a highly motivated and rewarding work environment. Operational since 1999, Bengalla is 15 minutes from Muswellbrook in the Hunter Valley and supplies international markets with approximately 11 Mtpa.
Bengalla is an open cut coal mine offering a desirable residential lifestyle. The current consent for the operation provides the ability to mine through to 2039. We pride ourselves on the professionalism with which we pursue our goals and our strong links into our community.
The Opportunity In line with Bengalla?s expansion project, we currently have multiple opportunities available for Service Technicians with a trade background on a permanent, full-time basis. 
Working a 12.5 hour rotating lifestyle roster and reporting to the
... Click here to view more detail / apply for Bengalla ? Service Technicians

Global Track Warehouse is an international company that was founded in Australia. We manufacture industrial and agricultural rubber tracks and pads for mini excavators and agricultural machinery.

Our company is seeking to employ an enthusiastic person to join the customer service team in our Yass NSW office.

The successful applicant will need to be open to learning new skills and be able to work as a part of the team. It would be desirable if you have completed year 12, have strong computer and communication skills.
This position would suit someone with an understanding/interest of agricultural machinery and industrial excavators or is mechanically minded as parts interpretation is an important part of this position.

Duties will include, but are not limited to:
? Contacting new and existing customers regularly.
? Responding and quoting for rubber track and undercarriage enquiries.
? Aftersales follow up.
? Creating sales documents and processing payments.
? Administrative duties as directed.
? Possibility of attending national Field Days and visiting national dealerships.



Email your resume to: [email protected]

Technician - Field Service
Description
Diesel Technician ? Field Service - Mining (5 on 4 off)
Hunter Valley - $5000 sign on bonus!!

Competitive hourly rate with mine site allowance & overtime bonus super
Flexible lifestyle roster ? 5 on 4 off day shift
Tool of Trade Vehicle!

We are looking for talented Field Service Diesel Mechanics to join our team in the Hunter region. Based at our Muswellbrook branch, our team specialises in Heavy Vehicle service, repairs and maintenance across high horsepower mining and industrial applications.
Let Cummins train you to be an engine expert!
In this role, you will make an impact in the following ways:

Deliver a first-class service to our mining customers as a travelling Field Service Technician
Perform breakdown and preventative tasks
Deliver support for our new Tier 4

... Click here to view more detail / apply for Technician ? Field Service

Plant Mechanic - Field Service







Posted Date:  16 Apr 2024







Location:  Griffith, NSW, AU, 2680







    Showcase your diagnostic expertise and join the team at WesTrac as a Field Service Agricultural Mechanic in Griffith. Reporting to the Branch Manager, this role will see you utilising your product knowledge and advanced diagnostic skills to offer high-end support to our customers with service and breakdown solutions. These roles require a high level of autonomy and an ability to problem solve. Our successful candidates will ensure all repairs, preventative maintenance and inspections are completed to Caterpillar standards whilst championing a safety-first approach to everything they do. A Field




... Click here to view more detail / apply for Plant Mechanic ? Field Service

Service Pricing Officer







Posted Date:  17 Apr 2024







Location:  Guildford PDC, WA, AU







WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.   Reporting to the Pricing and Quotation Supervisor, the Service Pricing Officer  will be responsible for developing accurate service pricing for Mining and Construction Rebuilds, Customer Support Agreements (CSA?s), Life Cycle Costs (LCC?s) and general




... Click here to view more detail / apply for Service Pricing Officer

Posted: 18/03/2024

Closing Date: 18/04/2024

Salary: $40.00 - $45.00

Job Type: Permanent - Full Time

Location: Bondi Junction

Job Category: Call Centre and Customer Service



Monthly Bonuses and Not for Profit Salary Packaging
Additional Annual Leave on Jewish Holidays ( 12 in 2024)
Opportunity to Drive The Growth of Our Aged Care Business 

About the Role:
Join our dynamic team at JewishCare in the newly created role of Customer Partnership Consultant, where you'll play a crucial role in enriching the lives of our clients in the aged care and disability support sectors. This position is designed for those who are passionate about providing personalized and exceptional service to both prospective and current clients, introducing them to the bespoke offerings of JewishCare Home Care

... Click here to view more detail / apply for Customer Partnership Consultant- Aged Care

17th April, 2024
Service Coordinator. Reporting to the Homecare Manager, the Coordinator is a pivotal role for The Florence Nightingale Agency Limited and our clients.  As an organisation, we support people throughout New Zealand who are recovering form illness, injury, living with disability and/or needing support or care in their homes.  We recruit support workers and nurses to provides these cares and they are brilliantly supported by our office based  Coordinators .  This particular role is based in our Christchurch office, Monday to Friday and generally covers the coordination of services for our clients in Canterbury  (as well as supporting the rest of the team when needed)!  Day to day you will be:

reviewing referrals about clients from the hospitals/ ACC providers
taking calls from people wanting some help at home
loading data and details into our swish database system
organising rosters,

... Click here to view more detail / apply for Service Coordinator ? homebased service

Group Leader Customer & Property Service
Apply now Job no: 535357 Work type: Ongoing full-time Location: Maitland, Newcastle Categories: Property Administration, Property and Asset Management

Do you want your work to make a difference for NSW? Together, we create thriving environments, communities and economies.
 

Group Leader, Customer and Property Services Land and Asset Management
Unique opportunity to lead and manage a dynamic team to manage the Crown estate and its assets.
Full-time ongoing role within the Crown Lands Leasing Team
Hybrid work from home and office model with location negotiable across Newcastle or Maitland.
Generous remuneration package. Salary from $120,859 - $133,183 super annual leave loading flex leave

 
Crown Lands is currently seeking to appoint a Group Leader

... Click here to view more detail / apply for Group Leader Customer & Property Service

Employment Type Permanent


Closing Date 16 May 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.

Every day is an opportunity to showcase your X-factor. To ensure you?re at the top of your ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

Our client is a global market leader for measuring and process technology solutions, with a local specialization into vibrating screens at CHPP's. Their service division is rapidly expanding due to unprecedented growth across Australian industry. As a result, we are looking for a 2 x Field Service Mechanical Fitters based at their Newcastle workshop.

What's involved?

OEM mechanical maintenance, inspections and repairs on vibrating screens on customer CHPP's and mine sites
Regular travel to and from local customer sites, plus some workshop work
Occasional weekend and interstate work, a few times per year
Work away from home on average 2-3 nights / week
Work as a team for safe execution of all maintenance under OH&S management systems


What are we looking for?

Mechanical Trade Qualification
Fixed plant experience preferred
Preferred experience in a field based role
MR Licence highly regarded but not essential
Experience and / or knowledge of mining industry and safety expectations
Able to pass coal board medical order 43 and police check
A can do attitude and proactivity to execute projects
Excellent work references that can support your application


What we can offer you:

Full time, permanent opportunities
$120K Salary + Super
Overtime applied after 38 approved hours
Rotating 4 day roster: Monday - Thursday & Tuesday - Friday - 4 day weekend every fortnight
Length of service site allowance: $88 - $198 per day scaled to tenure with company up to 2 years.
Paid travel, accommodation and meals
Full OEM product training and specialized equipment training
A collaborative team environment with supportive management structure
Career progression options
ASAP start


If you meet the above criteria and you would like to apply please apply via the link or call Dean on 0438 863 915

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Please click here to apply.

Apply Now
















Customer Service Attendant - Triglav & Mekong


Multi-Site - St Johns Park & Cabramatta


About Us Triglav and Mekong are part of the Mounties Group, Australia?s #1 registered Club group. We employee over 900 people across ten superb venues spanning across NSW in South-West Sydney, Northern Beaches, and the Central Coast.   We are more than just a Club!   We are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate.   About The Role Our Triglav (St Johns Park) & Mekong (Cabramatta) Venues, both only a short 10-minute drive from Liverpool, are currently seeking to appoint enthusiastic, energetic and service orientated Customer Service Attendants to






... Click here to view more detail / apply for Customer Service Attendant ? Triglav & Mekong

Based in  Muswellbrook NSW ,  Northwest Mining  specialises in mine support including Automotive Services, Labour Hire, Equipment Hire and Fabrication Services. We currently have over 70 technically skilled employees and are looking to expand the services we offer to our customers. Locally owned and operated, Northwest Mining offer flexible working arrangements and ample opportunity for professional development.
Your duties will include but not be limited to:

Travel to multiple sites to perform breakdown and maintenance tasks
Carry out scheduled servicing on NWM?s fleet of earthmoving, civil and mining equipment
Source technical information from the relevant available reference manuals, technical bulletins, OEM and computer based systems
Attend breakdowns and callouts in a timely manner
Maintain safe working conditions and adhere to work health and safety standards

Skills And Experience

Certificate of Proficiency ? Mobile Plant Technology or Similar
Valid drivers licence

... Click here to view more detail / apply for Field Service Technician

    Fresh Service Team Member From meats and cheeses to antipasto, you?ll handle some delicious products. With a focus on behind the glass ?in the deli?, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. Woolworths, a job is never just a job. It?s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you?re looking for a place to develop, you could be who we?re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won?t have one opportunity? Click here to view more detail / apply for Fresh Service Team Member ? Woolworths Jindabyne (972611)

Customer Service Advisor job located in Macquarie Park Your new company This fantastic company who operate in the retail wholesale space is looking for an enthusiastic and customer-centric new person for their team. This company supplies major retailers across Australia and prides themselves on offering a premium brand and service to their customers. If you are looking to join a leader in their field and work for a company that offer a fantastic working environment and opportunities for you to develop a career with them, this could be the job for you. Your new role

Answering calls and responding to emails
Inputting sales orders into the system
Dealing with warranty or service requests
Liaising with transport providers
Processing spare parts orders

What you'll need to succeed To be successful in this role, you will ideally have previous experience in a customer service role dealing with retailers. If you have retail experience and have had exposure to stock control, ordering and returns and are looking to move into an office-based role, this role could also be a great opportunity for you. In addition, you'll ideally have had experience dealing with customers (both retailers and consumers) over the phone and in writing and have had some exposure to a CRM or stock management system. Strong IT and customer service skills are essential. What you'll get in return This is a great company to work for and they have a comprehensive range of benefits that includes:

Close proximity to public transport and free onsite parking
Encouragement to grow and develop your skills
Discounts on products
Social events
A supportive and energetic team to become immersed in

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Let?s talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.Let?s talk about diversity, equity and inclusionWe embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse? Click here to view more detail / apply for Customer Care Consultant

Apply Now Electrician - Service & Maintenance Sydney and Surrounding areas About us?.Stowe Australia recognises that our main asset is our people and therefore invests heavily in the development and retention of employees.Stowe Australia is considered by the industry as an employer of choice. This is evident from Stowe?s continued ability to attract and retain quality people in the business. The company has in excess of 100 employees with more than 15 years of continued service with the company.We do this by providing in-house and external training and development programs so that our employees are continually up-skilled in their respective fields of expertise.The development of employees has allowed us to provide career planning, opportunities and promotion from within the organisation resulting in a skilled, high performing, cohesive and loyal team culture and stable workforce industrial relations.This culture is encouraged through our day to day activities and leadership style and underpins this by rewarding our employees with a? Click here to view more detail / apply for Electrician ? Service & Maintenance

The Customer Success Manager will be driving service excellence with strong technical background in customer onboarding and platform integration. Permanent Full Time Sydney CBD Office Location Flexible/Hybrid Working Arrangement Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations? security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Customer Success Manager (Technical Service Delivery Manager) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience. Key Responsibilities: Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues. Implement and enforce best practices for incident management, problem resolution, and escalation procedures. Take charge of service delivery efforts, collaborating closely with internal teams to meet client needs and? Click here to view more detail / apply for Customer Success Manager (Technical Service Delivery)