We are seeking a Customer Service Representative to join our vibrant inbound call center team! In this exciting role, you will be the first point of contact for our valued customers, providing exceptional service and building positive relationships.

While experience is a plus, it's not required! We are looking for individuals with the following:

-Excellent communication skills: Both written and verbal, with a clear and friendly phone manner.
-Active listening skills: Ability to understand customer needs and concerns.
-Problem-solving skills: Resourceful and able to find solutions for customer inquiries.
-Positive attitude and strong work ethic: Enthusiastic, team-oriented, and dedicated to providing excellent service.
-Ability to learn and adapt quickly: Willing to learn new processes and procedures.

We offer:

-Comprehensive training program: Learn the skills you need to succeed in a fast-paced environment.
-Opportunity for growth and development: Advance your career with ongoing training and development opportunities.
-Competitive salary and benefits package: Including paid time off and health insurance.
-Positive and supportive work environment: Work alongside a team dedicated to providing exceptional customer service.

Ready to launch your career in communication and build valuable customer service skills?

We encourage you to apply! Submit your resume and cover letter.

About us: 

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The Associate Service Technician 24/7 position is a vital role that significantly contributes to the continuity and efficiency of our DC Operations teams. The Associate Service Technician role is designed to uphold the highest standards of operational excellence and to ensure the continued customer satisfaction and data centre uptime we are known for. This role encompasses supporting customers, maintenance and monitoring activities, and is a key role in CDC’s career pathways initiative with investment in learning and development opportunities, as we empower our teams for future growth.

 

Other responsibilities include:

•  Support and engage with Customers, Service Technicians and contractors undertaking support activities and overseeing maintenance works
• Monitor critical infrastructure to ensure continuity of services and no disruption to client’s or business operations,
• Utilise electronic monitoring systems to proactively oversee and monitor site conditions
• Respond to customer requests and critical events swiftly,
• Ensure personnel are performing activities safely and in accordance with CDC’s processes and procedures.
• Provide timely reporting of events, and support restoration to normal operations.

Benefits, Training and Offerings: 

Our training program provides tailored content through our CDC Academy, specifically designed for individuals starting out in this role. You'll learn hands-on by shadowing and working alongside our experienced Service Technicians, gaining essential knowledge to develop your skillset. This role is pivotal in ensuring the reliability of our data centres, offering an excellent avenue for those looking to launch their career in the Data Centre industry.

About you: 

This is a great opportunity for someone who might not necessarily have a trade qualification, but has an interest in growing and developing a career within a rapidly growing technology company.

• Previous working exposure within IT, telecommunications, trade, industrial facilities, or other technical environments
• Exposure to working with diverse teams, including internal stakeholders, SMEs and external service providers.
• Ability to identify risks and provide effective and innovative solutions.

 

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

 

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Closing Date: 11.55pm, Monday the 11th of March 2024

Service Technician Malaga, WA Nick Scali has been a nationally recognised household name for over 60 years. Nick Scali acquired Plush Sofas at the end of 2021, and now between the two brands we have over 100 showrooms throughout Australia and New Zealand with plans to continue to expand throughout 2023. We pride ourselves on being the market leader and experts in luxury furniture design.About the role:Due to phenomenal business growth, we have an opportunity for a Service Technician to join the team at Malaga. The focus of this role is to respond to customer service calls, assess issues, and carry out product repairs and maintenance. This is a full-time permanent opportunity.Day-to-day duties include and responsibilities:  Collect company vehicle and tools from the Malaga distribution centre Carry out inspections, troubleshoot issues, and conduct repairs as required Report the outcome of service calls to the Customer Care Team Provide excellent customer service and provide the highest level of customer care and satisfaction Carry out repairs diligently and guarantee work is to Nick Scali standards What we are looking for:This is an excellent opportunity for a technician who enjoys being on the road and interacting with customers. While experience in upholstery is highly regarded, it is not essential. We are looking for someone who has:  A valid driver’s license with no restrictions Previous experience with general maintenance and repairs Excellent communication skills, both verbal and written Excellent problem-solving and troubleshooting skills Is Technically savvy minded and enjoys being hands-on Flexible to work overtime on an ah doc basis…

Click here to view more detail / apply for Service Technician

Full time
Complete mechanical repair, overhaul and mechanical maintenance of compressed air equipment and associated products in a professional, accurate and timely manner including accurate completion of the associated paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
[Other duties may be assigned]

* Accurate assessment and electrical/mechanical fault finding enabling servicing, repair or overhauling in a timely manner, of all compressed air equipment and associated products in workshop or at customer premises when required.
* Prepare work permits and job hazard analysis.
* Isolation of machine- use personal danger locks and tags
* Perform preventative and corrective maintenance service. Including; replacing of filter kit, changing oil and service kit, cleaning of oil and air coolers, and re- greasing of motors.
* Use operational manual and parts list as reference.
* Attend customer equipment breakdowns when on roster as Duty fitter for after hours service
* Attend various company sponsored training programmes.
* Maintain a clean and safe working environment.
* Contribute to continuous improvement of the working environment by offering process or procedural improvements.
* Contribute to growth and profitability of the company by providing excellent customer service values in line with company values.
* Travel within Australia and internationally as required by the company.
* Completion of Service Reports (Job cards) and test reports in an accurate, legible, neat and comprehensive manner.
* To work efficiently and comply with all company policies and procedures as changed from time to time.
* To comply with all reasonable health and safety requirements as designated by the company
* All other duties as and when requested that are within your skills and abilities.

REQUIRED QUALIFICATIONS &
EXPERIENCE
* Full Electrical license and trade qualifications
* Maintenance background
* Previous experience in a maintenance field service environment
* Commitment to workplace safety
* Australian Manual drivers license
* Excellent customer service ability

COMPETENCIES
* Experience with Pneumatic Equipment
* Skills in fault finding in Compressed Air Equipment
* Good communication skills – verbal and written
* Be a excellent team player
* Ability to work in a busy dynamic environment.

Salary $80,000 - $102,000 + superannuation+ company Vehicle

As part of our team, we will encourage your ideas, support your ongoing development and career growth, and offer a collaborative environment – all aimed at helping you take your career to the next level.Employee Benefits:Flexible work arrangementsPaid overtime, travel and travel allowancesPaid parental leaveSalary packagingPurchased leavePrivate Health Care discountsWellbeing programs and discountsEducation assistance and personal career developmentWe are looking for a Field Service Electrician to support Ampcontrol on a range of long-term construction projects related to major power infrastructure across the state. You will be focused on providing a high quality of work and join a motivated and skilled team responsible for the onsite construction, testing and commissioning of critical power systems.The main objective of this exciting role is to pro-actively carry out electrical works for Ampcontrol customers and to ensure their satisfaction with our products and services. This is a field-based role typically on a 2-1 roster based on both mining sites and in regional areas across WA.You will be required to:Plan, coordinate and complete project installations as directed.Make day to day decisions to ensure the projects are delivered in accordance with the scope of the work.Liaise with the management team to ensure documentation/reporting is processed and any issues that may affect the project, customer, delivery schedule or profitability are identified.Identify OH&S issues that may pose risk by conducting risk assessments, system audits and site inspectionsAssist the Project Manager with the scheduling of project implementationsABOUT YOUYour strong electrical skills and ability to seek ways of adding value to our services will be complemented with the following:Electrical trade qualificationsCompetency in Microsoft Office applicationsA current driver’s license (Manual)Previous electrical experience in a similar roleWorking knowledge of the application and use of electrical equipmentThink you know Ampcontrol? You may be surprised.Ampcontrol is challenging the future by solving the most complex problems in energy. We create energy solutions of scale using innovation partnerships, our smart people, and advanced Australian manufacturing. Our vision is to lead the global energy revolution and make net zero a reality. Every day, the world-first innovations from Ampcontrol help and support customers in all industries to decarbonise. With a proven track record of award-winning innovations and 55 years of developing custom energy solutions, we are trusted by customers worldwide to future-proof their business.Ampcontrol is transforming the world through collaboration to engineer complex electrical solutions. By partnering with universities and the brightest minds in energy, we develop cutting-edge technology for customers. We provide complete electrical solutions for energy, infrastructure, and resources industries, from ideation through to design, manufacturing, service, and repair. Our revolutionary innovations supply clean, drinkable water and stand-alone power to remote communities. We’re decarbonising mining, ensuring safer underground environments with Intrinsically Safe electric vehicles, and collaborating with industry partners to develop small-scale hydrogen…

Click here to view more detail / apply for Field Service Electrician