About the Company Our client is an established trade services supplier to residential and industrial customers, and they have been providing exceptional customer service for many years. Due to expansion and their continuing success, a vacancy for a Service Coordinator is now available in their busy Installations & Service department. About the Role Your duties will be varied and may include: Administrative support for the installation and repairs of new jobs, repairs and projects Raising purchase orders Dealing with suppliers and parts ordering Arranging deliveries for installations Monitoring communication between technicians to anticipate needs (work chat, text, emails) About YouTo be successful in this role you will be an outgoing, positive and energetic individual with a “can do” attitude. You will have exceptional communication skills, patience and the ability to build relationships both internally and externally. Ideally you will have experience in a similar environment, with scheduling or dispatch experience.The Benefits Regular social events and activities On-site parking Handy southside location – close to Mt Gravatt Paid over time & monthly bonus - expected earnings $70 000 to $75 000 per annum plus super 17.5% annual leave loading Start from 6.30am/7.00am daily Secure and well-established organisation Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Britt Molony on 61 0417737307, quoting reference JN -122023-35541. Want to know more about Davidson? Visit us at www.davidsonwp.com

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About the Company Our client is one of Queensland's fastest growing trade services companies, who pride themselves on delivering an exceptional customer experience. About the Role As part of a large and friendly team, your responsibilities will include: Receive inbound calls from customers, enquiring about trade services - installations, repairs and servicing. Troubleshoot faults and provide advice to rectify issues. Outbound calls to customers to follow up on enquiries. After-sales calls to confirm customer satisfaction. Identify opportunities to increase sales and value-add to customers. About You You must have an exceptional phone manner, a high level of literacy and the ability to identify sales opportunities. The Benefits Immediate start Handy south side location with parking Flexible start time - between 7.00am and 9.00am daily. WFH flexibility after training Base salary with paid overtime over 38 hours per week Uncapped commissions - average annual pay approx $60 000 to $70 000 per annum Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Britt Molony on 61 0417737307, quoting reference JN -122023-35524. Want to know more about Davidson? Visit us at www.davidsonwp.com

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Customer Experience Call Centre Operator ** 3 months as a Temp - then promoted to Permanent ** ** $30-$34 per hr Super ** ** Start date: End of Jan 2024 (interviews need to be complete by December 5)  ** ** Mon to Fri office based - 9-5 pm ** WOW Recruitment is looking for a Customer Experience Contact Centre Operator to support our healthcare client, based 5 days in the office in Pyrmont, Sydney.    Our client is an Australian-owned and operated not-for-profit that specialises in hearing aids. This organisation offers solutions and services to help transform the lives of people with hearing loss.   The ideal candidate will have a can-do attitude and understand the importance of creating and maintaining customer relationships with a predominantly older clientele. Previous hearing or health related industry experience would be highly regarded but is not essential. Perks & Benefits:New Office in Pyrmont with beautiful viewsA company that encourages and supports career and personal growthGenerous salary packaging of $65K plus Super when permanentMonday- Friday - No weekendsBe involved in a new team that radiates a culture of excellence What you’ll be doing: Managing the customers experience for optimal outcomesEfficient operation of the hearing clinicNavigating multiple screens whilst nanaging call requirementsCalendar management of the clinicians in your areaLearning and efficiently using a range of software and applicationsPerforming adhoc general administration dutiesYou will be provided full training and support with the aim of an immediate start  What you will bring:MUST HAVE 2 years of phone-based Contact Centre ExperienceYou’re an excellent listener, which helps you build genuine rapport with customersPicking up the phone doesn’t faze youCustomer centric approach to your workSelf-motivated and able to work alone/unsupervised.Excellent organisational and prioritising skillsAbility to be flexible within the workplace and work effectively within a teamWillingness to learn basic repair and maintenance of hearing aids If you’re interested to learn more about this role, APPLY NOW and Louise will be in touch!

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???? Exciting Opportunity in ICT Service & Support! ???? Position: ICT Service & Support Officer (6-month Secondment Backfill) Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office) Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and motivated ICT Service & Support Officer for a critical 6-month opportunity to ensure a seamless transition for our Service Desk Team and the business. Position Purpose: As an integral part of our client's ICT team, you will provide first and second-line support, ensuring a high degree of availability, quality, and responsiveness. Responsibilities include incident and service request resolution, knowledge base updates, and effective communication with stakeholders. You'll also play a key role in supporting project delivery and may be required to travel to various sites. Qualifications: Certificate IV/Diploma in IT (General/Networking/Support) ITIL Foundation Certificate (desirable) Industry certifications beneficial Experience and Knowledge: Minimum two years in Support/Desktop administration Excellent interpersonal and communication skills Advanced analytical and problem-solving abilities Project team experience with on-time and on-budget delivery In-depth knowledge of various technologies and processes Required Technical Expertise: Desktops & Laptops Mobile phones & Tablets Printers (multi-function & tag) Microsoft Systems Centre Configuration Manager Microsoft Office, Windows desktop operating systems Citrix published applications & receiver management Android OS, Apple iOS Desirable Technical Expertise: Microsoft Windows Server, Active Directory, DNS, DHCP & Group Policy Switching, routing, and wireless network deployments Security systems & swipe points (WinDSX) CCTV Systems (Milestone) Citrix XenApp & XenDesktop farms & remote access systems Telephony systems (Cisco IP phones & Call manager) Facilities management of Air-conditioning, UPS, and power management Responsibilities and Outcomes: Provide first and second-level IT support Application of best-practice ITIL processes Manage workload queue and escalate work tickets as needed Identify incident trends and escalate to Problem Coordinator Creation and maintenance of technical documentation and user guides Support 3rd parties using our systems, including remote access Supervise work on IT systems following relevant safety protocols Maintain asset register for IT desktop equipment & mobile phones Manage user accounts and apply file system permissions in Active Directory Participate in minor works or projects following our client's ICT Project Management Methodology Accurately account for project work versus business-as-usual work in the timesheeting system Produce quality documentation and reports as required Occasional travel to other sites may be required Participate in an after-hours on-call roster Any other tasks as assigned by the Information Resources and Service Desk Manager Don't miss this opportunity to be part of a dynamic team at the forefront of the utilities sector. Apply now to contribute to the success of our client! Please apply by upload your current resume in Microsoft Word format only (.doc or…

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Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
We are currently looking to fill a Production Print Field Service Engineer position to join our Queensland branch to provide service and support to our customers. The successful candidate will be responsible for the installation and support of Colour and B&W Production Print equipment and ancillary products with associated software & services solutions.

As a member of the Queensland Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment reporting to the State Service Delivery Manager.

Previous experience with Commercial Printing and Production Print equipment, although desirable, is not essential for the right candidate looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Current and valid Australian Driver’s License
• Hold valid working rights in Australia

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Oaks Brisbane on Margaret Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Refrigeration & Air Conditioning Service Technician - Brisbane Faircloth & Reynolds are seeking experienced Refrigeration & Air Conditioning Service Technicians to join our South East QLD Service Team. The successful candidates will assist us to service and maintain a wide range of commercial HVAC & Refrigeration plant within the Brisbane & Gold Coast region. About the Position: On offer is the opportunity to work for a large multisite company, on everything from industrial cold storage to large commercial HVAC systems.  With such a diverse team, and wide variety of work on offer, Faircloth & Reynolds is definitely the place to be for technicians wanting to expand their industry knowledge, enjoying what they do while maintaining work/life balance. About you: We are seeking a highly skilled and experienced Refrigeration & Air Conditioning Tradespersons who is reliable, self-motivated and a team player. Essential Criteria Demonstrated experience in the repair and maintenance of Refrigeration & HVAC plant and equipment Exceptional fault finding skills Excellent customer service and communication skills Organised with great time management skills Professional presentation and manner Willingness to work overtime Proof of eligibility to work in Australia in a permanent full-time role Essential Licences Certificate III Trade qualification in Air-Conditioning & Refrigeration Mechanical Services Licence QBCC Refrigerant Handling Licence Restricted Electrical Licence Manual Drivers Licence White Card Desirable Licences Working at Heights EWP Confined Spaces Remuneration: An attractive package is on offer including: Competitive base hourly rate Regular approved overtime payable at penalty rates Conditional sign on bonus New Vehicle RDOs Tablet, phone & uniforms About Us: Faircloth & Reynolds has been in operation for over 38 years and is one of the largest refrigeration, air conditioning and catering equipment specialists on the East Coast of Australia.   How To Apply: Upload your resume and a cover letter outlining your suitability for the position. Further information: Please contact HR on  or email  Additional Info Location: Brisbane Job Type: Jobs Job Application Form Our Clients Include TrustPilot © 2019 Faircloth & Reynolds - All Right Reserved - - -

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Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

The Customer Support Analyst is responsible for ensuring our clients receive timely assistance and resolution to technical support issues. Utilizing different resources like the user guide, internal knowledge, and their own curiosity to solve problems, the Support Analyst will investigate and solve user-reported questions and problems related to the functioning of their Actionstep systems. As a tenacious and customer friendly expert, the Support Agent focuses on getting users results with a human touch.

Reporting to the ANZ Team Lead, the Customer Support Analyst will manage a daily workflow of managing new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company!

Who You Are:

Compassionate: you get satisfaction out of helping other people, and recognize that sometimes the best way to help is by listening and validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Results-Focused: you like to check things off your list and have a bias for action, using your decision- making prowess to make decisions quickly and solve problems.

What You Will Do:

Respond and manage to completion inbound tickets from Actionstep users across a variety of topics in time-sensitive situations, providing first level support with thoughtful, concise messages that provide expert solutions to our users.

Schedule and complete troubleshooting screenshare video calls with users when necessary, using excellent business etiquette and customer management skills to achieve high customer satisfaction.

Maintain and increase product knowledge through training and active research across Actionstep resources.

Thoroughly document user contacts, issues, and resolutions via help desk software, and contribute to team knowledge by submitting proposed solutions in internal and external documentation.

How We Measure Success:

• Responsiveness to customer enquiries
• Attention to detail when investigating issues
• Efficiency when managing multiple priorities
• Collaboration with other team members (inside support and other business units)
• Any relevant OKRs that are in place for the team

We offer a fantastic and inspirational working environment!

• Flexible working.
• We are a team, we trust each other and we believe our best work happens when life & work is in good balance
• Wear what you like to work.
• Take your birthday off.
• Friday afternoon socials and frequent team building events, remote and in person
• Relaxed and friendly team.
• Fantastic training and development opportunities

About the Team Logistics Vehicles Reporting to the National Fleet Manager Land121, this role will see you working in a team of 7, all focusing on the Land 121 (trucks) program of work. The Field Service team forms part of the greater Service and Support division which also encompasses Trades Assistants, Mechanics, Maintenance Planners, Data Controllers and Technical Advisors. This role will be based at our Military Vehicle Centre of Excellence in Redbank, but will require travel across South East QLD. Boxer Vehicle This role will report to the Team Lead and National Fleet Manager L400 to form part of a team of 9 Field Service Technicians. The team also forms part of the greater Service and Support team. The Land400 Field Service team are a group of hard-working individuals who have become technical experts of the Boxer vehicle. This role will be based at Enoggera and will involve travel within QLD as well as interstate. About the Role The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics or armoured vehicles, and delivering reliable, high quality and timely service support to our customer. We are currently recruiting for two separate teams: Logistics Vehicles Working on our Land121 program and maintaining our fleet of trucks with a home base of Redbank. The most suitable trade qualification for these roles will be heavy mechanical backgrounds. Boxer Vehicle Working on our Land400 Phase 2 program with a home base of Enoggera. The most suitable trade qualifications for these roles will be heavy mechanical, auto-electrical, AME and weapons systems backgrounds. As Field Service Technician, you can anticipate some of your day-to-day tasks to include: Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles; Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP; Travelling to various sites (within QLD or interstate) to support or maintain vehicles; Being the face of the Rheinmetall brand when engaging with customers/stakeholders; Checking and monitoring the repair progress of supported vehicles and associated systems; Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility; Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products; Undertaking Acceptance and documentation of technical inquiries from the customer/end user; Performing technical investigations associated with faults or damages of equipment; and Preparing reports associated with technical investigations, including technical inspection reports or technical briefs. What are we looking for? Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly. The experience and skillset best suited to this role includes: Trade qualification as…

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Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with 30 years of experience, seeks a detail-oriented individual. Qualifications include an NSW Driver's License and 3 years of relevant experience. Ideal candidates possess intermediate Microsoft Office skills, excel in data entry accuracy, and thrive in a friendly, vibrant work environment. Responsibilities include coordinating production schedules, managing customer quotes, handling stock orders, and ensuring smooth office operations. If you're ready for a fulfilling role in a positive workplace, apply now! Client Details Our client, a distinguished steel reinforcement supplier with over 30 years of unparalleled experience, is in search of a vibrant and detail-oriented Data Entry / Customer Service Administrator to join their dynamic team. This client stands out in the industry, not only for its commitment to quality but also for fostering a vibrant and lively environment across residential, commercial, mining, and industrial sectors. Description - Coordinate production schedules and tags- Manage customer quotes and purchase orders (POs)- Handle stock orders and transfers- Ensure smooth office operations- Perform accurate data entry with zero errors- Professionally handle incoming phone calls and distribute them to relevant departments- Greet customers and suppliers when required- Assist the Sales team as needed- Process card payments if required- Order stock and non-stock items as necessary- Process stock transfers- Manage customer service emails- Perform general office duties as directed- Report discrepancies and problems to management- Inform supervisor/manager of any processes that could impact quality and/or safety- Ensure processes deliver intended outcomes- Promote a customer-focused environment- Maintain the integrity of the Quality Management System (QMS)- Promote Workplace Health and Safety (WHS) awareness and culture Performance Goals: Timely completion of all tasks Zero data entry errors Professional handling of calls Maintain a clean and welcoming office Profile We're looking for a fun, friendly person who thrives in a bustling, lively atmosphere. The ideal candidate is not only skilled in data entry and customer service but also brings a positive energy to the team. If you enjoy a vibrant workplace and are ready to contribute to our dynamic team, we want to hear from you! Qualifications: NSW Driver's License Preferred: 3 years of relevant experience Skills: Intermediate Microsoft Office skills Accurate data entry Organised and deadline-driven Friendly, confident, and polite Collaborative team player with excellent communication skills Enjoys a fun, friendly, and vibrant work environment Job Offer Position: Full-time Data Entry / Customer Service AdministratorLocation: St Marys, NSWWorking Hours: 6:30 am to 4:30 pm

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Our purpose

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

About the role

We are on the hunt for a Customer Service Representative to join our team based in Pinkenba, on a permanent, full-time basis.

As our new Customer Service Representative, you will be the voice of GWA Group for our inbound phone and email customer support channels.  On a typical day, you will speak with a variety of customers, from our merchants, to plumbers to trade and retail centres, and the conversations can be technical. Keeping the customer as your priority will ensure you build the rapport required to succeed in this role. Your day will consist of multi-tasking which includes use of various portals and systems.

We have a full onboarding and training program where you will learn so much about our products and the bathroom and kitchens world.

In return, you will join a supportive and customer-centred team who all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other.

Key Responsibilities

• Provide professional telephone customer support
• Case management which involves following up and investigating queries from our customers
• Supporting and updating customers through phone and email enquiries, with a friendly, efficient, solutions focused approach
• Build relationships, innovate to build sales and revenue opportunities
• Communicate effectively with all internal and external customers

About you

• Previous experience in customer service, preferably in a contact centre environment with high volume calls
• Strong technical aptitude and computer skills (preferably with Microsoft)
• Good interpersonal skills and the ability to communicate effectively with internal and external customers by phone and email
• Strong attention to detail and the ability to multitask
• Problem solving skills and the ability to work under pressure and in a fast paced environment
• An openness to learn (product/technical knowledge on GWA Product Range)
• Adaptable, resilient and able to think on your feet
• Growth mindset, focusing on the positive and possibilities, no matter what comes your way
• Aptitude for learning
• Experience using Microsoft Dynamics 365 is a bonus
• Comfortable with using multiple portals/systems at the same time

What’s it like to work with us?

Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

Join us

Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information, please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

To be successful in this position, you will have:  A customer focus to ensure you always have the customers' needs front of mind Experience in a B2B/ B2C environment Proven experience in a customer-centric role Well-developed relationship building skills  Ability to work autonomously when needed and within a team environment Excellent interpersonal and communication skills Knowledge within the packaging industry and carton manufacturing Experience with Pronto Xi or Prism software (favourable)Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. About the Industrial Packaging division  Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery. About You/ the Role We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in QLD - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  

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BTP - Field Service Supervisor - Mackay 11 Dec 2023 BTP Read More...

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